Latest Donreed Podcast Episodes
The Top FIVE Ways To Train Your Team
Service Drive Revolution with Chris Collins - April 25, 2017 15:43 - 36 minutes ★★★★★ - 47 ratingsThe top 5 ways to train your team. These insightful tips will give you some new directions in which you can make training more effective. The show kicks off with Gary tasting his bourbon of the month. Gary loves it, Chris tries the smallest sip and doesn’t seem too impressed, even our in-house ...
Women in the Service Drive: SDR SPECIAL
Service Drive Revolution with Chris Collins - April 18, 2017 17:32 - 44 minutes ★★★★★ - 47 ratingsWomen in the work industries and more in particularly - the AUTOMOTIVE and SERVICE DRIVE industry. On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel are joined with our in-house writer and social media expert Lindsey Glass. Lindsey takes the reigns of the show an...
Execution: How To Get Your Team To See Your Vision
Service Drive Revolution with Chris Collins - April 11, 2017 16:16 - 40 minutes ★★★★★ - 47 ratingsOn this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel are joined with Service Drive coach/pastor Jair Martinez and THE G.O.A.T Hassan Salem. The shows starts out with some jokes and fun, involving topics on a bourbon that Jair got from a friend, a meeting Chris had wi...
Are You A Prisoner In Your Own Mind?
Service Drive Revolution with Chris Collins - April 04, 2017 16:13 - 40 minutes ★★★★★ - 47 ratings“Are you a prisoner in your own head?” On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel are joined with Service Drive coach/pastor Jair Martinez and THE G.O.A.T Hassan Salem. As experts in the mindset of business performance, they pose the question “Are you a pri...
The Answer To The Great Technician Drought
Service Drive Revolution with Chris Collins - March 28, 2017 19:23 - 32 minutes ★★★★★ - 47 ratingsOn this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel reveal the answer to the great technician drought. They start off this week's show with the frustrations that Gary endured going through the departments of the SERVICE DRIVE. Delving into the mindset of the tech, h...
Your Questions and Comments
Service Drive Revolution with Chris Collins - March 21, 2017 18:40 - 51 minutes ★★★★★ - 47 ratingsQuestions and Comments - Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel read out and respond to some your questions and comments. Before the guys get into your questions and comments, Gary opens his new whiskey treat “the gift that keeps giving”. Chris the moves on to the interesti...
How To Make Gamification Effective
Service Drive Revolution with Chris Collins - March 14, 2017 17:06 - 41 minutes ★★★★★ - 47 ratingsHow to be effective with Gamification, an expertise of the Chris Collins Inc family. Before they discuss the main topic of this show, the guys talk about cases from their own dealerships that involved customer service issues. Chris and Gary pick Mario’s brain as they pass ideas back and forth a...
How to Make Profit and CSI Sexy
Service Drive Revolution with Chris Collins - March 07, 2017 21:39 - 33 minutes ★★★★★ - 47 ratingsHow CSI and profit can be sexy. But first, as part of SERVICE DRIVE REVOLUTION tradition, the guys start out with some catch-up talk on their week. Chris and Gary went from Las Vegas to Washington DC.to Florida, and had some hilarious mishaps on the way. Gary just so happened to book a meeting ...
How To Motivate Your Technicians
Service Drive Revolution with Chris Collins - February 28, 2017 19:24 - 38 minutes ★★★★★ - 47 ratingsThe best tips and tools on how to motivate your technicians. They get straight into the NFL banter by helping Jair, a committed supporter of Joe Montana, realize that Tom Brady is the greatest quarterback of all time following the crazy Super Bowl comeback. This leads onto to an interesting dis...
Advanced Sales
Service Drive Revolution with Chris Collins - February 21, 2017 19:26 - 35 minutes ★★★★★ - 47 ratingsThis episode is not only hilarious, but has some of the most amazing SALES TRAINING TIPS you'll hear this year. STRAIGHT OUT OF THE GATE the Service Drive Gurus Chris Collins, G-MAN and a now regular Jair Martinez, open with Jair’s offer to wed his close friends, which turns into some comedy la...
The First 100 Days of Office
Service Drive Revolution with Chris Collins - February 14, 2017 18:00 - 42 minutes ★★★★★ - 47 ratingsThe leaders in Service Drive address the importance of getting your 2017 year started right. They emphasize how the first 100 days are critical to getting on track and setting a high standard for the rest of your year. Opening this week's show, the guys tease each other with some familiar topic...
Understanding Ego and The New Era Of Marketing
Service Drive Revolution with Chris Collins - February 07, 2017 18:19 - 50 minutes ★★★★★ - 47 ratingsIn this content rich show, Service Drive Guru’s Chris “THE BULLDOG” Collins and Gary Daniel “THE G-MAN” discuss multiple informative topics that will help you realize the less obvious tools that will take your Service Drive to the next level. Gary gives one of his most intriguing book reviews t...
The Carlisle Technician Survey: PART 2
Service Drive Revolution with Chris Collins - January 31, 2017 16:35 - 46 minutes ★★★★★ - 47 ratingsSubscribe in iTunes - https://itunes.apple.com/us/podcast/service-drive-revolution/id1125522101?mt=2 In the JAM PACKED second installment of this two-part show, Service Drive Gurus Chris Collins, Gary Daniel and Jair Martinez continue their guidance through the Carlisle Technician Survey. Chri...
The Carlisle Technician Survey: PART I
Service Drive Revolution with Chris Collins - January 24, 2017 18:50 - 44 minutes ★★★★★ - 47 ratingsIn the first of this two part episode, the gurus of the Service Drive Chris Collins and Gary Daniel join Chris Collins Inc Coach and Mentor Jair Martinez in a series of discussions. These range from Gary’s bad eye sight, Underoos, Jair’s terrible car service, wine grown on the cliffs of Italy an...
Drive Sales And Retention With Events
Service Drive Revolution with Chris Collins - January 17, 2017 22:44 - 45 minutes ★★★★★ - 47 ratingsThe huge potential of throwing events and include tips and tools from their own past on how to execute them effectively. But before you get into the main course, the SERVICE DRIVE guru’s kick around ideas for the key speakers at the 2017 TOP DOG EVENT...It will be difficult to top last year with...
The Dirty Little Secret: The Future Of The Industry
Service Drive Revolution with Chris Collins - January 10, 2017 22:44 - 35 minutes ★★★★★ - 47 ratingsA tell-all episode with some obligatory NFL talk with Service Advisor Trainer and Service Manager Coach Jair Martinez…a 49er’s fan. This kind of football talk has relevance though as the guys discuss how football has created systems and culture, two huge components in the success of any business...
The State Of The Industry
Service Drive Revolution with Chris Collins - January 03, 2017 17:48 - 43 minutes ★★★★★ - 47 ratingsChris Collins and Gary Daniel, provide insight and intrigue as to the current state of the Automotive Industry and where it’s heading. Not only do they provide the insight, they discuss ways to stay ahead of an ever changing and malleable industry. BUT FIRST, the service drive guru’s talk about ...
How to Improve Focus and Time Management In Your Service Department
Service Drive Revolution with Chris Collins - December 27, 2016 16:49 - 34 minutes ★★★★★ - 47 ratingsStraight out of the gate, Leading Service Manager Trainers Chris Collins and Gary Daniel open up a nice bottle of oak barrel whiskey, a monthly whiskey subscription from Chris to Gary that is“the gift that keeps giving”. Then the gurus of the Service Drive get down to business and start discussi...
Service Advisors: Should You Hire a Veteran or a Newbie?
Service Drive Revolution with Chris Collins - December 20, 2016 17:00 - 31 minutes ★★★★★ - 47 ratings“As a service advisor what’s better: to train your own newbies? or to hire a wily veteran?” They discuss whether this is a subjective decision that is relative to each dealership, or can a one trick tool work across the board. Gary also receives a hot tip from a listener on his cholesterol - a h...
It's Time To Get Uncomfortable
Service Drive Revolution with Chris Collins - December 13, 2016 20:23 - 29 minutes ★★★★★ - 47 ratingsHow personal growth and business success often require a level of discomfort. As prolific artist Jean Cocteau once said: "You have comfort. You don't have luxury. Don't tell me money plays a part. The luxury I advocate has nothing to do with money. It is the reward of those who have no fear of d...
Making It Your Best Year Ever
Service Drive Revolution with Chris Collins - December 06, 2016 21:27 - 25 minutes ★★★★★ - 47 ratingsLeading Service Manager Trainers, Chris Collins and Gary Daniel reveal how to build a forecast, how to establish goals and discuss the overall tools for making your Service Department the best it can be in 2017. Chris states "It's ok if you don't know it...but let's get you knowing it, lets get ...
Small Hinges Swing Big Doors
Service Drive Revolution with Chris Collins - December 01, 2016 02:33 - 30 minutes ★★★★★ - 47 ratingsLeading Service Manager Trainers, Chris Collins and Gary Daniel, discuss how small changes in your Service Drive can make significant changes in your overall success. See acast.com/privacy for privacy and opt-out information.
The Looming Technician Drought
Service Drive Revolution with Chris Collins - November 22, 2016 05:00 - 37 minutes ★★★★★ - 47 ratingsTop Service Manager Trainers, Chris Collins and Gary Daniel, discuss the looming Great Technician Drought. But don’t despair, the guys will give you a light at the end of the tunnel. If you’ve been having trouble hiring technicians, like everyone is, the are guys sharing sustainable ideas you ne...
SPECIAL Inside Master Sommelier’s Work Ethic
Service Drive Revolution with Chris Collins - November 16, 2016 05:00 - 56 minutes ★★★★★ - 47 ratingsLeading Service Manager Trainers, Chris Collins and Gary Daniel, invite you into a Mastermind Coaching Group with Master Sommelier, DLynn Proctor, to dissect the work ethic necessary to pass the hardest exam in the world. The guys discuss factors such as profit margins, psychology, inventory, an...
The 6 Differences That Separate Low and High Performing Service Departments
Service Drive Revolution with Chris Collins - November 08, 2016 05:00 - 1 hour ★★★★★ - 47 ratingsTop Service Manager Trainers, Chris Collins and Gary Daniel, welcome special guest Dan Morris, owner of a Honest-1 Auto Care shop in Florida. Dan’s been in the industry for years and has seen his fair share of low and high performing departments. The guys explore the 6 notable differences that e...
Standard Service Department Weaknesses
Service Drive Revolution with Chris Collins - October 25, 2016 04:00 - 34 minutes ★★★★★ - 47 ratingsLeading Service Manager Trainers, Chris Collins and Gary Daniel, build off their discussion from last episode focusing on the standard weaknesses of service departments that cause them to fail or underperform. From RO counts to outdated processes the guys will share how to stop these mistakes im...
Reasons Why Service Departments Fail or Underperform
Service Drive Revolution with Chris Collins - October 18, 2016 04:00 - 34 minutes ★★★★★ - 47 ratingsTop Service Manager Trainers, Chris Collins and Gary Daniel, explore the common reasons why fixed ops fail or underperform. From customer service to training to pricing strategies, they cover it all. In particular, the hurdles technicians face when taking on the position of service manager. This...
The Most Effective Dispatch System
Service Drive Revolution with Chris Collins - October 04, 2016 04:00 - 39 minutes ★★★★★ - 47 ratingsLeading Service Manager Trainers, Chris Collins and Gary Daniel, along with Guest Star Bulldog Lola Collins, join in the debate between manual dispatch versus electronic dispatch. Upon a listener's request, we diagnosis his systems from advisor to tech ratio to his ideal dispatch system. Also, we...
Top Dog Service Manager Happy Hour
Service Drive Revolution with Chris Collins - September 27, 2016 04:00 - 33 minutes ★★★★★ - 47 ratingsTop Service Manager Trainers, Chris Collins and Gary Daniel, welcome back Mario Pernillo, Jair Martinez, The GOAT Hassan Salem, and first timer Ben Alexander. It's a rarity to have all these guys in one room, so naturally, the guys are letting loose. Together they reminisce on Top Dog 2016, the ...
The GOAT’s KPI's to Increase Productivity
Service Drive Revolution with Chris Collins - September 20, 2016 04:00 - 36 minutes ★★★★★ - 47 ratingsLeading Service Manager Trainers, Chris Collins and Gary Daniel, welcome the GOAT (Greatest Of All Time) of Service Advisors, Hassan Salem. Hassan didn't become the GOAT by accident; he operates on a different playing field above the rest to increase productivity. Chris and Gary pick the brain of...
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