Latest Donreed Podcast Episodes
Using Humor to Improve Employee Morale with An(Drew) Tarvin
Service Drive Revolution with Chris Collins - October 01, 2019 08:07 - 1 hour ★★★★★ - 47 ratingsIn this episode of Service Drive Revolution, Chris sits down with best-selling author and the world’s first Humor Engineer, An(Drew) Tarvin. As the CEO of Humor That Works, Drew spends his time teaching people how to get better results while having more fun. Drew discusses why stress is not a ...
Volume vs Quality: How Service Advisors Can Find the Balance
Service Drive Revolution with Chris Collins - September 16, 2019 07:00 - 29 minutes ★★★★★ - 47 ratingsIs the problem really volume versus quality? When it comes to drives, service advisors are making mistakes left and right when it comes to balancing volume versus quality. We know this by watching how service advisors are going about their business--how they’re connecting with customers, how re...
Become the G.O.A.T. in your Service Drive
Service Drive Revolution with Chris Collins - September 02, 2019 07:00 - 40 minutes ★★★★★ - 47 ratingsWhat do Michael Jordan and the Chicago Bulls have to do with your Service Drive? According to Top Dog Service Advisor Coach, Mario and Chris Collins - everything. Which is more crucial, super talented players, or a team to have the right players on the court at the right time with the rig...
Service Drive Secrets - Behind The Curtain - Part 2
Service Drive Revolution with Chris Collins - August 20, 2019 07:00 - 1 hour ★★★★★ - 47 ratingsWelcome back to Service Drive Revolution! This week on part 2, Joe and Damon continue their conversation on what makes these two seasoned Service Managers tick, how they got to be industry leaders, and what you can do RIGHT NOW to get to where you want to be at your dealership. to Service Drive...
Service Drive Secrets - Behind The Curtain - Part 1
Service Drive Revolution with Chris Collins - August 05, 2019 07:00 - 1 hour ★★★★★ - 47 ratingsThree service drive pioneers light up cigars and give you a peek behind the curtain to learn what makes them tick, how they got to be industry leaders, and what you can do RIGHT NOW to get to where you want to be at your dealership. Make sure you subscribe to Service Drive Revolution to hear p...
Bring in More Customers by Rethinking Your Marketing Strategy
Service Drive Revolution with Chris Collins - July 22, 2019 07:00 - 20 minutes ★★★★★ - 47 ratingsService departments are soon to be the bread and butter of dealerships across the country. People on the road today are driving older, higher mileage cars than ever before - and there has been a recent decrease in new car sales. By changing the way you think about advertising and breaking the...
A Little Southern Hospitality Goes a Long Way - Customer Loyalty & Tech Happiness with “The Humble Mechanic”
Service Drive Revolution with Chris Collins - July 08, 2019 07:00 - 42 minutes ★★★★★ - 47 ratingsCharles Sanville ("The Humble Mechanic"), a Master VW tech, just threw in the towel on his 9-5 gig to work full time on his automotive know how blog. Jaded by the industry, he has worked hard to create a resource for customers as well as techs that lets you in behind the garage door. Charles c...
The Holy Trinity of Service Advisor Training
Service Drive Revolution with Chris Collins - June 24, 2019 07:00 - 33 minutes ★★★★★ - 47 ratingsTop dog intel on how to run your shop more efficiently while providing your customers with the care and attention they need to keep them repeatedly coming back! Chris and Sylvia are joined by Service Advisor Coach extraordinaire, Coach Super Mario. This trifecta of training expertise answer yo...
‘Service Concierge’ is the Biggest Threat to Your Service Advisors - Chris Talks to The Mastermind Behind It
Service Drive Revolution with Chris Collins - June 10, 2019 07:00 - 1 hour ★★★★★ - 47 ratingsAre service advisors no longer necessary? Will they be replaced by software? Jack Gardner created Service Concierge - a software program that starts in the house of the customer. A customer can log in, schedule a service and after entering the mileage, get any additional recommended services. ...
Double Your Profits -> Learn The Psychology of Sales
Service Drive Revolution with Chris Collins - May 28, 2019 07:00 - 38 minutes ★★★★★ - 47 ratingsPeloton has designed a fantastic business and next-generation sales model that can be applied to the automotive industry. After a disappointing visit to a store, Chris has some words to share with John Foley, the owner of Peloton. Listen in to hear how Chris can guarantee the company could doubl...
Why You Should Stop Following the Golden Rule - with Glenn Lundy
Service Drive Revolution with Chris Collins - May 13, 2019 07:00 - 1 hour ★★★★★ - 47 ratingsGlenn Lundy says the secret to his success is in redefining the “Golden Rule.” He says you have to “treat others the way that they would treat themselves,” and cater to a customer’s individual needs. Glenn Lundy is an industry leader, consultant, and father to seven. To say Glenn has a sto...
Why Trump’s Tax Reform Might Cause a Dip in Car Sales and What You Can do to Stay Ahead of the Curve
Service Drive Revolution with Chris Collins - April 29, 2019 07:00 - 28 minutes ★★★★★ - 47 ratingsEconomists are predicting that Trump’s new tax reform will likely cause a big dip in auto sales this spring. Find out what Chris thinks about the doom and gloom sales predictions and what you can do to stay ahead of the curve. Listen in to talk about a recent NADA article that claims dealership...
Lisa Copeland: Follow the Money
Service Drive Revolution with Chris Collins - April 15, 2019 07:00 - 45 minutes ★★★★★ - 47 ratingsLisa Copeland received “The Walter P. Chrysler” Award for sales and service excellence, was named one of the Five Most Powerful Women in Austin by the Austin Business Journal, broke the sales record at Fiat for selling 100 brand new Fiat 500s in a month and is the co-author of Crushing Mediocrit...
Chris Answers Your Questions and Talks About the Threat of A.I. Replacing Service Advisors
Service Drive Revolution with Chris Collins - April 01, 2019 07:00 - 32 minutes ★★★★★ - 47 ratingsOn this week’s episode, Chris, and head of Salvation at Chris Collins Inc., Sylvia, announce the February comp winners, discuss why artificial intelligence might be every Service Advisors’ biggest competition right now and answer some of your questions! Chris deals out advice on how to handl...
Brian Benstock: Why disrupting the auto industry might be the only way to survive
Service Drive Revolution with Chris Collins - March 18, 2019 07:00 - 50 minutes ★★★★★ - 47 ratingsThis week, Chris talks to Brian Benstock, the GM and VP of the #1 Honda and Acura dealership in the world, Paragon in Queens NY, and is known for his customer driven philosophy “The Future is Frictionless,” and for following the digital trends of big name companies like Amazon and Peloton. Bri...
Chris Answers Your Questions and Talks About Why People Think He’s a Sugar Daddy
Service Drive Revolution with Chris Collins - March 04, 2019 16:06 - 36 minutes ★★★★★ - 47 ratingsOn this week’s episode, Chris, and head of Salvation at Chris Collins Inc., Sylvia, announce the January comp winners, discuss why people ask Sylvia if Chris is her “sugar daddy,” and answer some of your questions! Chris gets real and talks about declining numbers in new car sales and how...
What Have You Done For Me Lately with Guests Mark and Dave Waco
Service Drive Revolution with Chris Collins - February 18, 2019 08:00 - 1 hour ★★★★★ - 47 ratingsIn this week's episode, Chris sits with Mark and Dave Waco. They talk drag racing and Playboy mansion parties. This father-son duo run one of the leading chemical companies in automotive – MOC Chemicals. Mark bought the company back in 1975 and put his son, Dave, to work in the 1990s driving tru...
How To Use Marketing Effectively
Service Drive Revolution with Chris Collins - February 14, 2018 16:28 - 19 minutes ★★★★★ - 47 ratingsMarketing is this topic today with Service Drive gurus Chris Collins and Gary Daniel. In this snack size episode of Service Drive Revolution, perfect for your morning commute, Chris and Gary discuss the process of Marketing. How can you drive traffic to the service drive, be the most effective w...
The Role Of The Shop Foreman
Service Drive Revolution with Chris Collins - February 07, 2018 15:54 - 24 minutes ★★★★★ - 47 ratingsThe role of the SHOP FOREMAN ... Chris and Gary catch up with some brief conversation about a “fasting” documentary in which Gary felt inspired by with his never-ending cholesterol issues. This is quickly put into context by Chris by simply stating “fasting is when you don’t eat!”. The main to...
Advisor PayPlans
Service Drive Revolution with Chris Collins - December 06, 2017 00:51 - 25 minutes ★★★★★ - 47 ratingsAdvisor Pay Plans - Service Drive gurus Chris Collins and Gary Daniel are back to discuss ... First off, Chris tells a hilarious story from the East coast coaching group meeting that involves, NFL, cigar bars, time confusion and head Chris Collins coach Jair Martinez. Moving onto the main topi...
We Answer Your Questions
Service Drive Revolution with Chris Collins - November 28, 2017 20:35 - 41 minutes ★★★★★ - 47 ratingsThey’re back! The Service Drive gurus Chris Collins and Gary Daniel are back revisiting the widely successful Service Drive Revolution to answer your questions. In this weeks episode, Chris and Gary catch upon what’s happened since they recorded the last episode at the Top Dog Event 2017. They di...
The 2017 $50k Service Manager Challenge SPECIAL
Service Drive Revolution with Chris Collins - August 24, 2017 08:00 - 1 hour ★★★★★ - 47 ratingsIn this week's show, we have a bonus SDR episode in celebration of our Top Dog 2017 event. The service drive experts Chris “Bulldog” Collins and Gary “G Man” Daniel sit down with the finalists of the $50,000 Service Manager Challenge. Held in the Renaissance Hotel in Los Angeles, Chris and Gary t...
The Final Episode
Service Drive Revolution with Chris Collins - July 18, 2017 17:29 - 21 minutes ★★★★★ - 47 ratingsOn this weeks show, Chris announces that this will be the final SERVICE DRIVE REVOLUTION (at least for a while) BUT… there is new and exciting news! Chris and Gary are starting a brand new podcast — Chris Collins UNLEASHED — that focuses primarily on Business Performance. So if you have en...
How To Scale Up and Grow
Service Drive Revolution with Chris Collins - July 04, 2017 15:30 - 44 minutes ★★★★★ - 47 ratingsBIG ANNOUNCEMENT ON NEXT WEEKS SHOW! On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel talk about how to scale up and grow your Service Drive. First, the service drive guru’s get a quick update on Gary’s health following his recent blood test. The conversation ...
The Keys To The Financial Statement
Service Drive Revolution with Chris Collins - June 27, 2017 16:00 - 38 minutes ★★★★★ - 47 ratings“One of the most important things for a leader to be able to move up the ladder is to understand FINANCIALS”. On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel discuss the keys to understanding the financial statement and how in just simply understanding the fina...
Service Advisors That Over-Deliver
Service Drive Revolution with Chris Collins - June 13, 2017 16:15 - 22 minutes ★★★★★ - 47 ratingsService Advisors that over-deliver and how to build a team that goes above and beyond to fulfill the amazing customer experience. First, the SERVICE DRIVE guru’s joke about Gary’s cholesterol issues as he’s just had his blood taken, in addition to Gary revealing his new tattoo! They then move ...
Essential Business and Leadership Books
Service Drive Revolution with Chris Collins - June 06, 2017 16:12 - 35 minutes ★★★★★ - 47 ratingsChet Holmes’ book The Ultimate Sales Machine. Gary discusses one of his favorite books ‘The Ultimate Sales Machine’, in doing so he mentions that it would be in his top 5 favorite business books of all time. This sparks a debate that triggers the rest of the podcast as Chris brings up other bo...
Staffing For The Peaks Not The Valleys
Service Drive Revolution with Chris Collins - May 30, 2017 16:05 - 34 minutes ★★★★★ - 47 ratingsOn this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss staffing for the peaks and not the valleys. As part of the tradition, before the SERVICE DRIVE gurus break down the tools and tips on staffing for peaks, they get caught up on their recent activities. Gary...
Six Tips To Create A Menu That Will Increase Your Profits
Service Drive Revolution with Chris Collins - May 16, 2017 15:12 - 28 minutes ★★★★★ - 47 ratingsChris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss how to create a profitable menu that will guarantee to increase your Effective Labor Rate (ELR). The leaders in the SERVICE DRIVE break down SIX crucial steps to creating a perfect menu that WILL increase your ELR. This is a c...
Customer Anxiety
Service Drive Revolution with Chris Collins - May 09, 2017 16:43 - 35 minutes ★★★★★ - 47 ratingsCustomer anxiety in the Service Industry. Chris states - “in service, it’s unique, unlike any other industry, because the sale and the retention is based on TRUST”. The show kicks off with the SERVICE DRIVE guru’s joking about being sick last week and missing last week's episode.But that didn’t...
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