Reasons Why Service Departments Fail or Underperform

Service Drive Revolution with Chris Collins

English - October 18, 2016 04:00 - 34 minutes - 31.7 MB - ★★★★★ - 47 ratings
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Previous Episode: The Most Effective Dispatch System

Next Episode: Standard Service Department Weaknesses

Top Service Manager Trainers, Chris Collins and Gary Daniel, explore the common reasons why fixed ops fail or underperform. From customer service to training to pricing strategies, they cover it all. In particular, the hurdles technicians face when taking on the position of service manager. This happens to be Gary’s area of expertise. So settle in, the guys go deep on this one.

For the full video version of this episode, including downloads, links and more, visit:

http://www.chriscollinsinc.com/16-typical-fixed-ops-repair-shop-failures

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