The GOAT’s KPI's to Increase Productivity

Service Drive Revolution with Chris Collins

English - September 20, 2016 04:00 - 36 minutes - 34 MB - ★★★★★ - 47 ratings
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Next Episode: Top Dog Service Manager Happy Hour

Leading Service Manager Trainers, Chris Collins and Gary Daniel, welcome the GOAT (Greatest Of All Time) of Service Advisors, Hassan Salem. Hassan didn't become the GOAT by accident; he operates on a different playing field above the rest to increase productivity. Chris and Gary pick the brain of this Great for his KPI's and process on customer retention, increasing customer paid labor, and incentivizing technicians. Along the way, the guys also discuss the ongoing debate between Messi or Ronaldo and Hassan's sky high cholesterol (it's worse than Gary's!).
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