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Techniques to Convert Difficult Customers
Service Drive Revolution with Chris Collins
English - September 13, 2016 04:00 - 29 minutes - 27.6 MB - ★★★★★ - 47 ratingsBusiness Health & Fitness automotive car chriscollins dealership donreed fixedoperations fixedops garydaniel jeffcowan lloydshiller Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Dominant Strategies of a Lead Service Advisor
Next Episode: The GOAT’s KPI's to Increase Productivity
This week on Service Drive Revolution, top Service Manager Trainers, Chris Collins and Gary Daniel, welcome Jair Martinez, Service Manager turned Chris Collins Service Advisor Trainer. We discuss the complexities of interacting with difficult customers, Jair's finely tuned system as an advisor and the importance of setting goals. If you find yourself wondering it your goals are smart or stupid, you're on the right track.
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