Latest Donreed Podcast Episodes

Techniques to Convert Difficult Customers

Service Drive Revolution with Chris Collins - September 13, 2016 04:00 - 29 minutes ★★★★★ - 47 ratings
This week on Service Drive Revolution, top Service Manager Trainers, Chris Collins and Gary Daniel, welcome Jair Martinez, Service Manager turned Chris Collins Service Advisor Trainer. We discuss the complexities of interacting with difficult customers, Jair's finely tuned system as an advisor an...

Dominant Strategies of a Lead Service Advisor

Service Drive Revolution with Chris Collins - September 06, 2016 04:00 - 30 minutes ★★★★★ - 47 ratings
This week on Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, are joined by Mario Pernillo, Service Consultant & Lead Sales Trainer, to discuss high customer satisfaction rates, KPIs, and Mario's system as a Top Advisor at the largest Toyota store in t...

Better Your Best, $50K Service Manager Challenge Finalists Profiles

Service Drive Revolution with Chris Collins - August 25, 2016 03:27 - 44 minutes ★★★★★ - 47 ratings
In this special episode of Service Drive Revolution, the top Service Manager Trainers, Chris Collins and Gary Daniel, interview the Top Dog $50K Service Manager Challenge Finalists. Among the 6 Finalists in the past year after implementing Chris Collins Inc Techniques, their CSI is up 9.20%, Net...

Building Customer Relationships: The Do's and Don'ts

Service Drive Revolution with Chris Collins - August 23, 2016 04:01 - 35 minutes ★★★★★ - 47 ratings
In this episode of Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, discuss the profitable and proper way to begin a relationship with customers and the mindset needed turn obstacles into solutions. Listen in and hear proven techniques to approach cus...

Leading Service Manager Strategies with Mario Pernillo

Service Drive Revolution with Chris Collins - August 16, 2016 00:30 - 44 minutes ★★★★★ - 47 ratings
In this episode of Service Drive Revolution, Service Consultant & Lead Sales Trainer Mario Pernillo swings by Top Dog HQ in downtown Los Angeles to with leading Service Manager Trainers, Chris Collins and Gary Daniel to discuss the five commonalities between the nation’s top performing service m...

How Top Leaders Create Top Performers with Tim Kintz

Service Drive Revolution with Chris Collins - August 09, 2016 04:16 - 44 minutes ★★★★★ - 47 ratings
In this episode of Serivce Drive Revolution, top Automotive Sales and Leadership Trainer, Tim Kintz stops by Top Dog HQ in Los Angeles to meet with leading Automotive Service Manager Trainer, Chris Collins and his right hand man, Gary Daniel to chat about breaking through perceived limitations, ...

Navy SEAL Jocko Willink Bridges Battlefield Leadership to Business Fundamentals

Service Drive Revolution with Chris Collins - August 02, 2016 01:36 - 45 minutes ★★★★★ - 47 ratings
In this episode of Service Drive Revolution, co-author of Extreme Ownership and former Navy SEAL, Jocko Willink joins leading Automotive Fixed Ops Trainers, Chris Collins and Gary Daniel to talk peak performance and the fundamental principles for leadership. According to Willink, while the situa...

The differences between selling cars, and servicing cars w/Tim Kintz

Service Drive Revolution with Chris Collins - July 26, 2016 04:34 - 46 minutes ★★★★★ - 47 ratings
Chris Collins and co-host Gary Daniel welcome top automotive sales trainer, Tim Kintz to discuss various differences and synergies between working with customers in service and working with customers in sales. Together they uncover proven techniques for increasing customer retention, closing rat...

TopDog Leadership from Dave Anderson for Maxmizing Dealership Performance

Service Drive Revolution with Chris Collins - July 18, 2016 21:40 - 58 minutes ★★★★★ - 47 ratings
Maximize your dealership's performance and potential by perfecting your mindset. Chris, Gary, & Dave share flawless daily techniques to prepare your mindset for success. In this episode, learn why Chris and Gary refer to Dave as the Godfather of the service department. You're going to love this ...

Making the Parts Department an Ally to Increase Service Efficiency

Service Drive Revolution with Chris Collins - July 11, 2016 22:49 - 39 minutes ★★★★★ - 47 ratings
Don't go into battle without an ally. Chris, Gary, & Donny share proven tested methods to seamlessly integrate the parts department into the service process, transforming dealership productivity.   In this episode, you’ll witness great the debate of runners vs kiosks vs counters, and learn wha...

Becoming a Champion in Service, The Magic Behind Customer Retention

Service Drive Revolution with Chris Collins - July 01, 2016 19:54 - 32 minutes ★★★★★ - 47 ratings
Learn from greatness as Chris and Gary analyze NBA Champion, Magic Johnson to hone in your negotiating skills, and customer retention in the dealership. It's all about that per cap. Plus, we’ll take a look at the hospitality industry, for some lessons on how we can better optimize our current bu...

How to Increase Dealership CSI and Other Service Drive Secret Weapons

Service Drive Revolution with Chris Collins - June 16, 2016 22:37 - 24 minutes ★★★★★ - 47 ratings
Are you at risk of losing 82% of your customers to independent service shops? Recent research suggests most franchised new car dealers are. In this episode of Service Drive Revolution, Chris and Gary use “the fat kid analogy” from the best-selling novel: The Goal: A Process of Ongoing Improvemen...