ICT Podcast
56 episodes - English - Latest episode: almost 2 years ago -Innovation, communication, technology – a few key areas that are super important in today’s world. But no matter how much you talk about them, learn about them, and search about them, it doesn’t seem to be enough. There is always something new to learn and to practice. If you want to know what it takes to be a better innovator, better communicator, and leverage technology to make this world a better place, tune-in now. On this podcast, I bring new perspectives, ideas, tips, and techniques so that you can improve all these aspects of your life.
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Episodes
Legacy organizations, transformation, and innovation
July 21, 2022 07:00 - 39 minutes - 27.3 MBOn today's show, I have Dr Rebecca L. Self. Rebecca is the co-founder and CEO of APOGEO Group, which specialises in accelerating the transformation of global organizations through leadership development and learning. Her research and work focus on building and maintaining cultures where people thrive, and the roles leaders as well as learning play. Today we are talking about a few challenges, particularly around innovation and transformation. In this episode, we discuss: Typical legacy en...
Go alone or go together? Go far or go faster?
June 27, 2022 12:00 - 33 minutes - 23.2 MBToday on the podcast, I have someone who is often called the first leadership guru for the digital generation. Emmanuel Gobillot. He divides his time between researching and writing, speaking and consulting globally on leadership, collaboration and innovation. As an author of 6 bestsellers and three ebooks, Emmanuel is one of the foremost thinkers on new leadership and organisation models. And today, we are talking about the role of leadership in innovation and change. In this episode,...
Being innovative is important - So how do you do it?
April 26, 2022 23:00 - 39 minutes - 27.2 MBOn today's show, I have Dr David Cropley. David is the Professor of Engineering Innovation at the University of South Australia and he specialises in helping people and organisations become better, more effective, problem solvers. Dr Cropley’s research interests range across creativity in education, the assessment of creativity and innovation in organisations, the role of creativity and innovation in terrorism and crime, and the nexus of creative problem-solving and engineering. We are t...
An operating system you may need to work without jobs
April 11, 2022 01:00 - 42 minutes - 29.2 MBToday I have an award-winning scientist, futurist, and a thought leader, John Boudreau. John has produced over 200 publications, including more than 10 books. His research has been featured in HBR, Wall Street Journal, Fortune, and Business Week. Recently, John and his colleague Ravin, who also has been on this podcast earlier, published a book titled, "Work Without Jobs." So today I am delving into the ideas proposed in the book and what could it mean to you. In this episode, we are talk...
The linchpin of team dynamics
March 28, 2022 00:00 - 40 minutes - 28.2 MBWelcome to the ICT podcast. This is the second episode of season three. Today I am talking to a psychologist. Not in the way you might be guessing. But with someone who has a Ph.D. in Organizational Psychology, Liane Davey. A New York Times Bestselling author of three books, Liane is also known as the water cooler psychologist. And we are talking about team dynamics, leadership in current times, hybrid work environments, and so on. In this episode, we are talking about: Role of an organiz...
The lynchpin of team dynamics
March 28, 2022 00:00 - 40 minutes - 28.2 MBWelcome to the ICT podcast. This is the second episode of season three. Today I am talking to a psychologist. Not in the way you might be guessing. But with someone who has a Ph.D. in Organizational Psychology, Liane Davey. A New York Times Bestselling author of three books, Liane is also known as the water cooler psychologist. And we are talking about team dynamics, leadership in current times, hybrid work environment, and so on. In this episode, we are talking about: Role of organizatio...
What can you learn from WD-40 about corporate culture
March 14, 2022 00:00 - 25 minutes - 17.7 MBWelcome to the ICT podcast. This is the first episode of season three. In this episode, I have the Chairman and CEO of a well-known brand WD-40 Company, Garry Ridge. Garry is also an adjunct professor at the University of San Diego where he teaches the principles and practices of the corporate culture. In fact, in my conversation with him, I am delving into this further. In this episode, we are talking about: What does empathy mean to you? How do you practice it? What is the role of ego ...
Listening to customers is important, but...
December 01, 2021 00:00 - 39 minutes - 27 MBOne of the cliches in the business is, "Listen to your customers." So, of course, anyone and everyone will advise you about it. But exactly how to do that is still a mystery for many. Now I completely understand that listening to customers is essential, but how much should you listen? When should you listen? And when you shouldn't? And most importantly, don't we already listen enough? In this episode, we are talking about: Do you think companies listen enough to their customers? Do custo...
Why understanding negotiation can make you better communicator?
November 24, 2021 00:00 - 48 minutes - 33.1 MBEach time you make a decision, especially in a group setting, you are likely to be in a negotiation situation. Sometimes it is quite obvious; at other times, it is not. But one thing is clear that effective communication is directly proportional to effective negotiation. Better communication often translates into better negotiation. In today's episode, we will try and understand more about negotiation and get a few tips to get better at it. In this episode, we are talking about: What diff...
The power of being
November 17, 2021 00:00 - 31 minutes - 21.5 MBIt sounds like a play of words that we are human beings and not human doings. And yet, most people are focused on doing things rather than being. The answer isn't that simple, as I have heard both sides of the argument. Some say that they focus on doing to be something or someone. At the same time, others say that they focus on being someone to do something. So, in today's episode, Ben and I are talking about the power of being and his new book. In this episode, we are talking about: Why...
What is answer intelligence and how to develop it?
November 10, 2021 00:00 - 33 minutes - 22.8 MBThey say that anyone can answer a question but it takes smarts to ask the right question. And while it is true, questions and answers cannot be seen in siloes. They are always connected for obvious reasons. But more importantly, it is not just a question that needs smarts, but also an answer that needs intelligence. While a long-winded response is not a preferred answer, a concisely given incorrect answer is equally useless. So, what is Answer Intelligence (AQ), and how to develop it? I am...
The key to relationship-centric organization
November 03, 2021 00:00 - 37 minutes - 26.1 MBRelationship management is commonly used in the context of managing relationships with your enterprise customers or clients. But did you know that if you become a truly relationship-centric organization, it is far easier to become customer-centric? In this episode, Maureen and I discuss business relationship management, the role, the function, and how it can add value to your organization's goals. In this episode, we are talking about: The difference between BRM and CRM Why are BRM pract...
Building self-esteem in a selfie world
October 27, 2021 00:00 - 32 minutes - 22.4 MBYou may have realized that our ability to achieve goals and lead a fulfilling life is often influenced by how we feel about ourselves. Which, in turn, largely depends on our self-awareness and the information we consume daily. So, in the world of social media and selfies, how do you stay in control? How do you handle information overload, stay assertive without being adamant? And how do you increase self-awareness? To talk about that, I have Shobha Nihalani on the podcast this week. In th...
Office politics - If you don't do it, it will do you
October 20, 2021 00:00 - 37 minutes - 25.7 MBOffice politics is such an interesting subject that people want to talk about it. But very few want to participate in it. How often have you experienced that good ideas and projects that make perfect sense don't go through, only because of office politics? So in this episode, Niven and I discuss why office politics is important and how to approach it with a positive mindset. In this episode we are talking about: Office politics, what is it and how does it come in the way of innovation? ...
How might post-covid work look like
October 13, 2021 00:00 - 41 minutes - 28.5 MBCrisis brings chaos, and chaos reshuffles the deck. And that can sometimes change things permanently. With the Covid crisis, many things would change forever, and some would come back to where they were before. But before it happens, there will be a phase, a phase of transformation and transition. And this is when we all have to be much more careful and alert because decisions made during this transition phase will impact our new setup. The new status quo, if you will. In this episode, ...
Why compassion can help you succeed
October 06, 2021 00:00 - 48 minutes - 33.6 MBWhen people do what makes them come alive, they deliver their best work. But the question is, how do you know what makes someone tick. How can you see and feel what others see and feel? This is when you need empathy. Now empathy is not just being in someone else's shoes. It's more than that. And today, Eksteen and I are going deeper into this subject. In this episode, we talk about: What is "Exponentially Me" all about? How does "doing what you love" fit in a corporate environment? Wh...
What makes CX better, and what breaks it?
September 29, 2021 01:00 - 37 minutes - 26 MBWhat is the difference between user experience (UX) and customer experience (CX)? People often use these terms interchangeably and conflate. And that results in poor or sometimes terrible customer experience. I have Carsten Ley talking about what makes CX better and what breaks it for worse in this podcast episode. In this episode, we talk about: What's the difference between CX (customer experience) and UX (user experience)? Problem with tech companies and CX. Why do things go wrong in...
How to make innovation legitimate
September 22, 2021 01:00 - 49 minutes - 33.8 MBIn most organizations, innovation as a practice doesn't have the same level of legitimacy as other teams and practices have. And part of the reason is institutional blindness. Unfortunately, institutional blindness is a real thing. As soon as a new employee joins the organization, they get too focused on their KPI, and they start to lose one of the most important aspects in innovation, context. So in this episode, I am talking with Neil Sequeira about innovation in large organizations. In...
Why future stories are more powerful
September 15, 2021 01:00 - 1 hour - 44.2 MBWe all have heard about storytelling and we also know how they help in asserting certain values or to make a point. But how do you take people on a journey when something hasn't happened yet? Well, the answer may be future stories. I am chatting with Mike Wittenstein to understand more and learn, why future stories are more powerful? In this episode, we talk about: Is storytelling just a fad or something else? How do you differentiate a future story and one from the past? The practical...
Why innovation starts with I
September 08, 2021 01:00 - 34 minutes - 24 MBContent creation doesn't make someone a thought leader. And talking about some cool technology or ideas doesn't make someone an innovator. I strongly believe that technology is not innovation, and innovation is not all about technology. Innovation is a very different ball game. It doesn't start with technology. It starts with you. Your purpose, your strengths, and the change you want to make in fellow human's lives. So, in today's episode, I have Saleema Vellani joining me from Washington...
Are you creating technical debt for your company?
September 01, 2021 01:00 - 26 minutes - 18.3 MBMost startups these days are rather too focused on which technology they use. How cool their AI system is and how deep their neural network is. The word "Agile" is thrown around like confetti in every possible discussion, and many of them do not really follow it in the right spirit. In this episode, I am talking with Anuj Sahni about this, joining from Aukland, New Zealand. In this episode, we talk about: In today's environment, why do some startups succeed and others don't? Why shouldn'...
The best way to unlearn is…
August 25, 2021 01:00 - 44 minutes - 30.8 MBLearning, unlearning, and relearning are integral parts of our lives. But what happens when the pace of change keeps increasing? How do you learn faster? And more importantly, how can you unlearn faster? What is the best way to unlearn? To discuss this triad and provide some practical tips, I am talking with Zanele Njapha. In this episode, we talk about: What exactly is unlearning? Is it the same as forgetting? What happens when you're unlearning something? Why do people tend not to sp...
Adapting to the hybrid future of work
August 18, 2021 01:00 - 38 minutes - 26.7 MBThey say that the future of work is hybrid. However, some also feel that it is only short-term and, sooner or later, we will return to the old ways of working in the office. Well, the truth lies somewhere in the middle. Moreover, the new way of working also entails hiring, remunerating, and progressing in careers and business. And to explore this further, I am joined by Graeme Codrington from Johannesburg, South Africa. In this episode, we talk about: So how does the future of work reall...
What are unwritten ground rules?
August 11, 2021 01:00 - 37 minutes - 26 MBIf you have ever worked in the office environment then you must have heard someone saying, "Well, this is the way we do things around here." There are so many things people do that are not necessarily part of the rule book. And yet, what you do, how you do can impact the culture you want to build. These undocumented ways of doing things in a team environment are unwritten ground rules. And they do have a significant impact on the so-called documented cultural rule book. Whether your goal ...
Why is futures literacy important?
August 04, 2021 01:00 - 27 minutes - 19.2 MBFutures Literacy is a concept that UNESCO first developed, and it means using the future to innovate the present. It isn't easy to adapt, innovate, and transform yourself if you cannot anticipate future scenarios. And the discipline of anticipation is futures literacy. To discuss this further, today, we have Charlotte Kemp from Cape Town, South Africa, as a guest. In this episode, we talk about: The map, compass, and a guide model. What is future literacy? People talk (a lot) about adap...
It all started six months ago...
July 07, 2021 01:00 - 11 minutes - 8.27 MBNovember 2020, I had an idea that got me thinking. What is the best way to learn more about my subject, educate others, and also create something useful & valuable? How do I expand my horizon a little bit further? And how do I do all of that simultaneously? It all started six months ago, and here's what I learned... About the Podcast: ICT Podcast all about innovation, communication, and technology – a few key areas that are super important in today’s world. If you want to know what it ta...
The future of work and innovation with Ravin Jesuthasan
June 30, 2021 01:00 - 36 minutes - 24.9 MBCollaboration is the best choice when you're faced with a challenging way or of your comfort zone. I have been asserting this for quite some time. But especially during and many more years after the pandemic, innovative collaborations will be the game-changers. So what does the future of work hold in terms of collaboration? To talk about this and then some, we have Ravin Jesuthasan this week on the podcast. We talk about: How does the portfolio work look like? Why can legacy become a lia...
AI and its ethics in the real world with Christina Larkin
June 23, 2021 01:00 - 43 minutes - 29.8 MBEvery technology brings us two things - a promise of prosperity and consequences. Many of those consequences are the result of choices made by developers, and the ecosystem around them. Having strong and effective governance for all such developments is crucial as the pace of development and changes increases. This week I am talking with Christina Larkin about the same. We talk about: Views on powerful applications being biased What do you suggest when you detect the bias? What role do...
Podcast about podcast with Richard Midson
June 16, 2021 01:00 - 51 minutes - 35.2 MBFor some people, podcasting has somehow become a fad or a go-to format for content creation. However, there is a lot. Podcasting is one of the fantastic communication mediums and apparently suffers from the same perils as other mediums. The key is to get clear on the purpose and then experiment until you get it right. Why and how to experiment? Well, that's the question I am asking Richard this week. We talk about: What are a few different and legit reasons to start a podcast? How to uti...
The brain and communication with John Molidor
June 09, 2021 01:00 - 1 hour - 43.9 MBOur brain is such a fascinating part of our body that everyone has it, but not everyone uses it effectively. There are so many myths about the brain, and they are wildly used as a part of communication. Which not only spreads misinformation but also challenges our credibility while communicating. To bust some of those myths and understand better communication mechanisms, I have Dr. John Molidor on the show this week. We talk about: The 10% utilization, neuroplasticity, and left-brain-rig...
Outlier marketing with Pravin Shekar
June 02, 2021 01:00 - 41 minutes - 28.7 MBAn outlier is a person or thing differing from all other members of a particular group or set. But the outlier thinking is what makes it more interesting. It can lead the left-field behavior or outlier marketing. And to discuss outlier marketing, I have Pravin Shekar as my guest this week. We talk about: What is outlier marketing? What isn't? How does an outlier marketer look like? Can anyone do it? How about small businesses and startups? What happens when two competitors resort to ou...
Diversity and inclusion with Sarah Tabet
May 26, 2021 01:00 - 33 minutes - 23.1 MBDiversity and Inclusion are not just HR topics anymore. They affect every functional area in the organization. And, when any topic has such a widespread impact, it is imperative to understand it further. Not only to understand but see it from a practical point of view. To discuss this crucial topic this week, our guest is Sarah Tabet. As Sarah puts it, "Inclusion is not the same as diversity. Diversity is easy; inclusion isn't." We talk about: Why does D&I interest you? How does it hel...
Adaptability and future of leadership with John Spence
May 18, 2021 01:00 - 54 minutes - 37.1 MBWe all know how IQ plays an important role in professional as well as personal growth. And most of us also accept the importance of EQ, too. While IQ and EQ are complementary to each other, did you know that there is a third Q that is in play now? As our guest for this week, John Spence says, AQ is the need of an hour and is a must in the current environment for everyone. Not only for leaders but for everyone. We talk about: What is the future of leadership? Where are the gaps in leade...
Leadership lessons with Sudhir Rao
May 12, 2021 01:00 - 34 minutes - 23.6 MBWhat happens when a born introvert stands in front of audiences ranging from 400 to 8,000 people? Conventional wisdom states that he will freeze. Yet that did not happen to Sudhir in the last 10-15 years. It indicated that he had plenty of wonderful mentors who transformed him over the years from a recluse to someone comfortable with medium to large audiences. The learnings over the years were hard and he also saw many people struggling to overcome the barrier between management and leader...
The future of work and communication with Petra Zink
May 05, 2021 01:00 - 39 minutes - 27.2 MBOne of the most talked-about topics these days is "The Future of Work." Especially now that work from home or work from anywhere is getting predominant. However, the future of work does not only entail technology and work from home or anywhere. It is more than that. It is how the definition of a career is changing. It is how the way we need to approach our work, experience, and career is changing. So what's going on? How do you navigate with this new and different normal? Our guest this w...
Visionary leadership and innovation with Oleg Konovalov
April 28, 2021 01:00 - 32 minutes - 22.3 MBIf you are talking about the future, then you need the language of the future. The language of the future is vision. But no matter what your vision is, it has to be practical. So, what is a vision? If you ask a hundred people, you will get a hundred answers or maybe more. I was surprised when Dr. Oleg Konovalov said that only 0.1% have a vision as per his research. Many others are either faking it, or they simply don't have it! I had to find out more. So, I invited him to the ICT Podcast...
Becoming the key person of influence with Glen Carlson
April 21, 2021 01:00 - 1 hour - 47.4 MBThere are many ways to categorize or define the type of a business. One of the ways I prefer to do that is by putting them into two categories. The first type is faceless business. It mainly operates on a brand name. The second type of business is with a face. Their brand is a person, owner, or the founder of that business. And you will notice that our affinity or attraction is less towards faceless businesses and more towards businesses with a face attached to them. It is one of the key r...
Becoming the Key Person of Influence with Glen Carlson
April 21, 2021 01:00 - 1 hour - 47.4 MBThere are many ways to categorize or define the type of a business. One of the ways I prefer to do that is by putting them into two categories. The first type is faceless business. It mainly operates on a brand name. The second type of business is with a face. Their brand is a person, owner, or the founder of that business. And you will notice that our affinity or attraction is less towards faceless businesses and more towards businesses with a face attached to them. It is one of the key r...
Declutter and break free with Saahil Mehta
April 14, 2021 01:00 - 44 minutes - 30.8 MBWhen a mountaineer is scaling a mountain, the amount of weight they carry directly impacts how quickly they reach the summit. The same goes for communication. Whether it is cluttered or simplistic will decide its effectiveness. But clutter can come in many shapes or forms. It may be physical, as in having a lot of stuff. Or it may be a shunned confrontation that you are carrying as a burden or baggage for too long. It may also be present in the form of undue assumptions and biases. Whe...
Virtual office and Future of Work with Robert Hillard
April 07, 2021 01:00 - 43 minutes - 30 MBAll the progress and innovation rely on at least some level of appropriation. Because innovation happens when two or more unrelated ideas collide and something new is created. But, innovation demands both the quality as well as quantity of collisions. Quality is driven by knowledge, diversity, intelligence, inclusion, entrepreneurship, type of stimuli, and appropriate criticism level. Quantity, on the other hand, is all about frequency and volume. So, when there more people in a physical ...
Virtual office and the future of work with Robert Hillard
April 07, 2021 01:00 - 43 minutes - 30 MBAll the progress and innovation rely on at least some level of appropriation. Because innovation happens when two or more unrelated ideas collide and something new is created. But, innovation demands both the quality as well as quantity of collisions. Quality is driven by knowledge, diversity, intelligence, inclusion, entrepreneurship, type of stimuli, and appropriate criticism level. Quantity, on the other hand, is all about frequency and volume. So, when there more people in a physical ...
Authentic Communication with Maria Papacosta
March 31, 2021 00:00 - 51 minutes - 35.1 MBSome of the most overused terms, and probably misused terms on social media platforms are - personal branding and authenticity. What do these words really mean? How can someone actually show authenticity? Can you really spot inauthentic behavior? Well, these are some real heavy questions, aren't they? To answer some of these questions, this week, we have Maria Papacosta as our guest. We talk about: A few common things that influential and talented people have or do? Difference between a...
Authentic communication with Maria Papacosta
March 31, 2021 00:00 - 51 minutes - 35.1 MBSome of the most overused terms, and probably misused terms on social media platforms are - personal branding and authenticity. What do these words really mean? How can someone actually show authenticity? Can you really spot inauthentic behavior? Well, these are some real heavy questions, aren't they? To answer some of these questions, this week, we have Maria Papacosta as our guest. We talk about: A few common things that influential and talented people have or do? Difference between a...
Visual thinking and visual leadership with Todd Cherches
March 24, 2021 00:00 - 45 minutes - 31 MBWe all know that a picture is worth a thousand words. And a metaphor can be worth a thousand pictures. It is one of the reasons why the best presenters use images instead of text and stories instead of statistics. If you want to excel in communication, excelling in visual thinking is necessary. The foundation of any communication is getting others to "see" what you’re saying. Communicating visually – whether through the use of visual imagery, mental models, metaphor, or storytelling – will...
Communication and public speaking with Miriam Chancellor
March 16, 2021 22:00 - 41 minutes - 28.8 MBAs we talk about communication on this podcast, how can we miss public speaking skills? That's why this week, we are talking with New Zealand's leading public speaking coach, Miriam Chancellor. We talk about: Why is public speaking important and different? Should you script your speech? Limitations of self-recording and practicing on the phone. Importance of knowing your audience. Three things your presentation needs to have. A few good ways to improve, practice, and hone your public...
Creating magic using video with Julian Mather
March 10, 2021 00:00 - 43 minutes - 29.7 MBFor as long as he could remember, he wanted to be a photo-journalist. But then he got sidetracked. While army sniper seemed like a good idea at the time, he found the telescopic sights of his rifle were starting to look more and more like a movie camera, and so he fell in love with film-making. Our guest this week is Julian Mather, a keynote speaker, and a video magician. As a video magician, he shows people that smartphone video ‘works like magic’ to get customers to trust you, want to buy...
Breaking Bread with Gautam Ganglani
March 03, 2021 00:00 - 47 minutes - 32.7 MBFor the last several years, networking has been dreading many people. Those who are comfortable have a very different perspective of what networking in a professional environment means. Our guest for this episode is Gautam Ganglani, the author of "Breaking Bread." In his view, when networking is approached differently and holistically, it can yield long-lasting and meaningful results. At the same time, it can build long-term relationships too. We talk about: His book and the idea of "Bre...
Breaking bread with Gautam Ganglani
March 03, 2021 00:00 - 47 minutes - 32.7 MBFor the last several years, networking has been dreading many people. Those who are comfortable have a very different perspective of what networking in a professional environment means. Our guest for this episode is Gautam Ganglani, the author of "Breaking Bread." In his view, when networking is approached differently and holistically, it can yield long-lasting and meaningful results. At the same time, it can build long-term relationships too. We talk about: His book and the idea of "Bre...
Generating more useful ideas with Bryan Mattimore
February 23, 2021 22:00 - 53 minutes - 36.9 MBDo you want to know how an insurance company innovated its business process and business model through structured ideation? What is a better alternative to brainstorming and how do you do that? Find more about this and then some as I discuss ideation techniques with this week's guest Bryan Mattimore. We talk about: The seven creative mindsets. What’s the difference between a brainstorming session and an ideation session? The seven ideation techniques and which one works better. A stor...
The business of storytelling with Anjali Sharma
February 16, 2021 22:00 - 50 minutes - 34.6 MBWhat is the one key thing one must do to become a good and effective storyteller? How do you drive effective transformation initiatives or introduce new ideas and products using the power of stories? Get these answers by listening to our today's guest Anjali Sharma as we talk about storytelling in the context of business projects. We talk about: How to use the power of narratives for driving innovation and digital transformation projects? How stories help in shifting someone's knowledge ...