What makes CX better, and what breaks it?
ICT Podcast
English - September 29, 2021 01:00 - 37 minutes - 26 MBTechnology Business innovation communication technology idea personal branding thought leadership public speaking artificial intelligence emerging technologies disruption Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
What is the difference between user experience (UX) and customer experience (CX)? People often use these terms interchangeably and conflate. And that results in poor or sometimes terrible customer experience.
I have Carsten Ley talking about what makes CX better and what breaks it for worse in this podcast episode.
In this episode, we talk about:
Carsten is an entrepreneur, enabler & project lead in experience management, OKRs, project & change management. After his 20+ year career in Banking, Consulting, Project & Customer Experience Management for companies like Deloitte, VW, Rolls-Royce, and Lazada in Europe, Latin America & South East Asia, he founded Asia PMO in 2018.
His consulting firm is focused on getting clients fast and efficient into implementing company objectives, customer/ employee experience actions, and projects to foster a result- and team-oriented environment to excel in today's accelerated world.
Besides helping 30+ clients sustainably implement Experience Management & OKRs, he is an internationally accomplished keynote speaker, trainer & Coach. He was recently elected in the top 150 CX global thought leaders.
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