Gain Grow Retain
345 episodes - English - Latest episode: 7 months ago - ★★★★★ - 34 ratingsIn the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
This podcast is brought to you by Higher Logic.
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Episodes
Setting up a health score that means something | Chris Hicken, ’nuffsaid
March 27, 2020 16:00 - 36 minutes - 24.9 MBJay and Jeff sit down with Chris Hicken, CEO of 'nuffsaid, to discuss health scores. Typically they become complicated, lagging Indicators and unrecognizable for teams - Chris helps us look at what factors represent leading Indicators and how teams should be thinking about placing a health score on their accounts. -- Big shoutout to Chris Hicken and the 'nuffsaid team -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organiz...
Setting up a health score that means something | Chris Hicken, 'nuffsaid
March 27, 2020 16:00 - 36 minutes - 24.9 MBJay and Jeff sit down with Chris Hicken, CEO of 'nuffsaid, to discuss health scores. Typically they become complicated, lagging Indicators and unrecognizable for teams - Chris helps us look at what factors represent leading Indicators and how teams should be thinking about placing a health score on their accounts. -- Big shoutout to Chris Hicken and the 'nuffsaid team -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organiz...
Contract levers to use during SaaS negotiations
March 23, 2020 13:00 - 20 minutes - 13.8 MBJay and Jeff dive Into typical SaaS contracts - particularly the levers available for a business to pull during negotiations. This has become a major topic of conversation given the current political climate. -- If you are Interested In attending our CS Leadership Office Hours, be sure to drop us a line on LinkedIn and we'll send you the Invite. Every Thursday at 11:30am EST. -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B Saa...
The impact in the SaaS business community
March 20, 2020 14:00 - 15 minutes - 10.9 MBJay and Jeff sit down for a new format...shorter episodes, quicker hits and full of punch. This week they dive Into the ever-present Coronavirus and how that Is Impacting the SaaS world. -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/...
Customer Feedback Programs (Steve Bernstein, Waypoint Group)
March 04, 2020 13:00 - 16 minutes - 11 MBIn this episode, we are joined by Steve Bernstein, the Founder of Waypoint Group and TopBox. Steve has spent his career perfecting the art of customer feedback and NPS programs as It relates to software companies. Steve offers up his opinion on when to survey customers, the types of questions you should be asking, and the action that responses should enact within your organization. -- Big shout out to Steve and Waypoint Group! Waypoint Group & TopBox: https://waypointgroup.org/topbox/ St...
Customer Feedback Programs | Steve Bernstein, Waypoint Group
March 04, 2020 13:00 - 16 minutes - 11.2 MBIn this episode, we are joined by Steve Bernstein, the Founder of Waypoint Group and TopBox. Steve has spent his career perfecting the art of customer feedback and NPS programs as It relates to software companies. Steve offers up his opinion on when to survey customers, the types of questions you should be asking, and the action that responses should enact within your organization. -- Big shout out to Steve and Waypoint Group! Waypoint Group & TopBox: https://waypointgroup.org/topbox/ St...
Scaling customer success with technology (Katie Yagodnik, Monster)
February 26, 2020 14:00 - 28 minutes - 19.6 MBIn this episode, Jeff and Katie talk through how Monster has had to leverage customer success technology to deploy against their customer journey. She has worked cross-functionally to implement the tool, data and processes to help her customer success team manage their books of business effectively. -- Big shout out to Katie and the Monster team! Monster: http://www.monster.com Katie: https://www.linkedin.com/in/katie-yagodnik-b3997b/ This can be found on our website: https://customerimp...
EP017 - Lauren Culbertson, LoopVOC
January 21, 2020 17:00 - 26 minutes - 18.4 MBJay and Jeff sit down with Lauren Culbertson, Founder and CEO of LoopVOC. They talk through some key topics that link Voice of Customer programs to the larger business strategy: The importance of having consistent feedback loops How VOC programs play into your customer success strategy Why the voice of the customer has become so important to B2B SaaS -- Lauren is co-founder and CEO of LoopVOC, Voice of the Customer software designed to revolutionize the way B2B SaaS companies collect, ...
Marrying together product and customer success (Abby Hammer, ChurnZero)
January 21, 2020 17:00 - 28 minutes - 19.4 MBThis episode, Jay and Jeff welcome Abby Hammer, Chief Customer Officer and Head of Products at ChurnZero. She's a rockstar that marries product and customer success and lets us in on her best strategies for connecting the two. -- Big shout out to Abby and ChurnZero: https://churnzero.net/ Abby Hammer: https://www.linkedin.com/in/abbyhammer/ -- This can be found on our website: https://customerimperative.com/abby-hammer-churnzero/ -- This podcast is brought to you by Jay Nathan and Jeff Br...
Integrating customer success (Stacie Ward, Red Canary)
January 21, 2020 17:00 - 30 minutes - 20.6 MBThis week we sat down with Stacie Ward, VP Customer Care at Red Canary. Her tenure in both sales and CS has made her an expert at taking an integrated approach to CS. She's really looking at ways to build long-term relationships with her customers In order to stay solutions-focused and drive retention In her business. -- Big shout out to Stacie and Red Canary: https://redcanary.com/ Stacie Ward: https://www.linkedin.com/in/stacieward/ -- This can be found on our website: https://customer...
Giving voice to the customer to drive strategy (Lauren Culbertson, LoopVOC)
January 21, 2020 17:00 - 27 minutes - 18.6 MBJay and Jeff sit down with Lauren Culbertson, Founder and CEO of LoopVOC. They talk through some key topics that link Voice of Customer programs to the larger business strategy: The importance of having consistent feedback loops How VOC programs play into your customer success strategy Why the voice of the customer has become so important to B2B SaaS -- Lauren is co-founder and CEO of LoopVOC, Voice of the Customer software designed to revolutionize the way B2B SaaS companies collect, ...
EP016 - Gail and Bruce Montgomery, ExperienceYES
January 21, 2020 17:00 - 32 minutes - 22.2 MBJay and Jeff sit down with Gail and Bruce Montgomery to talk through how Improvisation and art of Stand-Up Improv can be applied to business. -- Big shout out to Gail and Bruce Gail: https://www.linkedin.com/in/gailmontgomery/ Bruce: https://www.linkedin.com/in/bruce-montgomery-7773162/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperativ...
EP015 - Stacie Ward, Red Canary
January 21, 2020 17:00 - 29 minutes - 20.5 MBThis week we sat down with Stacie Ward, VP Customer Care at Red Canary. Her tenure in both sales and CS has made her an expert at taking an integrated approach to CS. She's really looking at ways to build long-term relationships with her customers In order to stay solutions-focused and drive retention In her business. -- Big shout out to Stacie and Red Canary: https://redcanary.com/ Stacie Ward: https://www.linkedin.com/in/stacieward/ -- This podcast is brought to you by Jay Nathan and J...
Bringing improv into the business world (Gail and Bruce Montgomery, ExperienceYES)
January 21, 2020 17:00 - 32 minutes - 22.4 MBJay and Jeff sit down with Gail and Bruce Montgomery to talk through how Improvisation and art of Stand-Up Improv can be applied to business. -- Big shout out to Gail and Bruce Gail: https://www.linkedin.com/in/gailmontgomery/ Bruce: https://www.linkedin.com/in/bruce-montgomery-7773162/ -- This can be found on our website: https://customerimperative.com/gail-and-bruce-montgomery-experienceyes/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, wher...
EP014 - Abby Hammer, ChurnZero
January 21, 2020 17:00 - 27 minutes - 19.3 MBThis episode, Jay and Jeff welcome Abby Hammer, Chief Customer Officer and Head of Products at ChurnZero. She's a rockstar that marries product and customer success and lets us in on her best strategies for connecting the two. -- Big shout out to Abby and ChurnZero: https://churnzero.net/ Abby Hammer: https://www.linkedin.com/in/abbyhammer/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retenti...
How customer success operations can help scale (Jennifer Kirkland, Conversica)
December 04, 2019 15:00 - 32 minutes - 22.4 MBJay and Jeff are joined by Jennifer Kirkland, Vice President of Customer Success Operations and Professional Services at Conversica and an experienced leader in CS Ops, account management, and product management. Tune in to hear her talk about her approach to CS Ops and change management throughout an organization. -- Big shout out to Jennifer and Conversica:https://www.conversica.com/ Jennifer Kirkland: https://www.linkedin.com/in/jenniferdkirkland/ -- This can be found on our website: ht...
EP013 - Jennifer Kirkland, Conversica
December 04, 2019 15:00 - 32 minutes - 22.3 MBJay and Jeff are joined by Jennifer Kirkland, Vice President of Customer Success Operations and Professional Services at Conversica and an experienced leader in CS Ops, account management, and product management. Tune in to hear her talk about her approach to CS Ops and change management throughout an organization. -- Big shout out to Jennifer and Conversica:https://www.conversica.com/ Jennifer Kirkland: https://www.linkedin.com/in/jenniferdkirkland/ -- This podcast is brought to you by Ja...
Scaling customer success (Nalu Medeiros, foreUP Golf)
November 22, 2019 14:00 - 34 minutes - 24 MBNalu Meideros, Director of Customer Success at foreUP joins Jeff and Jay in this episode. ForeUP is the first cloud-based point-of-sale software for the golf industry based in the Silicon Slopes (aka Lehi, Utah). He talks about the need for constant improvement in Customer Success, customer segmentation, hiring CSM’s, and more! -- Big shout out to Nalu: https://www.linkedin.com/in/nalumedeiros/ -- This can be found on our website: https://customerimperative.com/nalu-medeiros-foreup-golf/ ...
EP011 - Nalu Medeiros, foreUP Golf
November 22, 2019 14:00 - 34 minutes - 23.9 MBNalu Meideros, Director of Customer Success at foreUP joins Jeff and Jay in this episode. ForeUP is the first cloud-based point-of-sale software for the golf industry based in the Silicon Slopes (aka Lehi, Utah). He talks about the need for constant improvement in Customer Success, customer segmentation, hiring CSM’s, and more!
EP012 - Nalu Medeiros, foreUP Golf
November 22, 2019 14:00 - 34 minutes - 23.9 MBNalu Meideros, Director of Customer Success at foreUP joins Jeff and Jay in this episode. ForeUP is the first cloud-based point-of-sale software for the golf industry based in the Silicon Slopes (aka Lehi, Utah). He talks about the need for constant improvement in Customer Success, customer segmentation, hiring CSM’s, and more! -- Big shout out to Nalu: https://www.linkedin.com/in/nalumedeiros/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, wher...
EP011 - Cindy Zhou, LogRhythm
November 08, 2019 13:00 - 32 minutes - 22.6 MBJeff and Jay sit down with Cindy Zhou, Chief Marketing Officer at LogRhythm (Former CMO at Level Access), where their security intelligence and analytics platform enables organizations to detect, contain and neutralize cyber threats with threat lifecycle management. She’s a pioneer of a cross-functional approach to Customer Success and connecting every department, from product to marketing and sales and how that shapes engagement with customers. -- Big shout out to Cindy: https://www.linked...
EP011 - Cindy Zhou, LogRhythm (Former CMO Level Access)
November 08, 2019 13:00 - 32 minutes - 22.6 MBJeff and Jay sit down with Cindy Zhou, Chief Marketing Officer at LogRhythm (Former CMO at Level Access), where she helps make digital spaces more accessible to people with disabilities. She’s a pioneer of a cross-functional approach to Customer Success and connecting every department, from product to marketing and sales and how that shapes engagement with customers.
How can marketing help partner with customer success (Cindy Zhou, LogRhythm)
November 08, 2019 13:00 - 33 minutes - 22.8 MBJeff and Jay sit down with Cindy Zhou, Chief Marketing Officer at LogRhythm (Former CMO at Level Access), where their security intelligence and analytics platform enables organizations to detect, contain and neutralize cyber threats with threat lifecycle management. She’s a pioneer of a cross-functional approach to Customer Success and connecting every department, from product to marketing and sales and how that shapes engagement with customers. -- Big shout out to Cindy: https://www.linked...
EP010 - What is Customer Success Webinar w/ Jeff Breunsbach
October 30, 2019 14:00 - 21 minutes - 14.9 MBOn part two of our webinar series, you’ll hear from Customer Imperative’s very own CS Ops expert, Jeff Breunsbach. He’s worked with over 30 SaaS companies during his tenure at Customer Imperative’s and has a wealth of knowledge to share about what Customer Success means for SaaS organizations. -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimpe...
What is Customer Success Webinar w/ Jeff Breunsbach
October 30, 2019 14:00 - 21 minutes - 15.1 MBOn part two of our webinar series, you’ll hear from Customer Imperative’s very own CS Ops expert, Jeff Breunsbach. He’s worked with over 30 SaaS companies during his tenure at Customer Imperative’s and has a wealth of knowledge to share about what Customer Success means for SaaS organizations. -- This can be found on our website: https://customerimperative.com/what-is-cs-webinar/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B S...
EP009 - Jam Session I w/ John Wood, 3 Point LLC
October 28, 2019 13:00 - 17 minutes - 12.2 MBOn today's episode we are bringing on John Wood for our first install of Jam Session's, where we connect with fellow CS consultants to dive Into topics surrounding customer success. For this episode we talk about the dynamics between marketing and customer success, how to navigate "current customer marketing" and approaches we've seen with our clients. Check out John (https://www.linkedin.com/in/3pointllc/) and his company 3 Point LLC (https://3pointllc.com/).
Marketing to our current customers (John Wood, 3 Point LLC)
October 28, 2019 13:00 - 17 minutes - 12.3 MBOn today's episode we are bringing on John Wood for our first install of Jam Session's, where we connect with fellow CS consultants to dive Into topics surrounding customer success. For this episode we talk about the dynamics between marketing and customer success, how to navigate "current customer marketing" and approaches we've seen with our clients. Check out John (https://www.linkedin.com/in/3pointllc/) and his company 3 Point LLC (https://3pointllc.com/).
Building customer success Operations with Jason Conrad
October 16, 2019 14:00 - 25 minutes - 17.7 MBJason Conrad, product marketing and customer success expert, teams up with Cori Pearce, Marketing Director at ChurnZero to discuss all things Customer Success Operations. Jason lays out how Customer Success can drive revenue and how to ignite, structure, and grow CS Ops in your organization. Check out more: https://churnzero.net/q-a-why-its-time-to-build-a-cs-ops-role/ -- Big shout out to Jason (https://www.linkedin.com/in/jasonaconrad/) -- This can be found on our website: https://cust...
EP006 - Drew Kelley & Dave Duke, MetaCX
October 16, 2019 14:00 - 34 minutes - 23.5 MBFor episode 6, Jeff and Jay sat down with Dave Duke and Drew Kelley of MetaCX, a company seeking to transform how businesses manage their customers and how customers manage their vendors. Dave Duke shares his view of the transformation of Customer Success operations, while Drew Kelley provides insight into how Customer Success plays out in the sales process. There’s a lot to learn from these two innovators! -- Big shout out to MetaCX (https://metacx.com/) Drew Kelley: https://www.linkedin.c...
Starting customer success from the ground-up (Carrie Gregg, Ministry Brands)
October 16, 2019 14:00 - 32 minutes - 22.1 MBWelcome back! This episode Jeff sat down with Carrie Gregg from Ministry Brands, a family of software companies across North America, serving more than 115,000 churches and faith-based organizations thrive in a digital world. She dives into how she built Customer Success at Ministry Brands from the ground-up. A success story you don’t want to miss! -- Big shout out to Ministry Brands (https://www.ministrybrands.com/) Carrie Gregg: https://www.linkedin.com/in/carriegregg/ -- This can be fou...
Focusing on outcomes that customer success can help drive (Drew Kelley & Dave Duke, MetaCX)
October 16, 2019 14:00 - 34 minutes - 23.6 MBFor episode 6, Jeff and Jay sat down with Dave Duke and Drew Kelley of MetaCX, a company seeking to transform how businesses manage their customers and how customers manage their vendors. Dave Duke shares his view of the transformation of Customer Success operations, while Drew Kelley provides insight into how Customer Success plays out in the sales process. There’s a lot to learn from these two innovators! -- Big shout out to MetaCX (https://metacx.com/) Drew Kelley: https://www.linkedin.c...
EP008 - Carrie Gregg, Ministry Brands
October 16, 2019 14:00 - 31 minutes - 21.9 MBWelcome back! This episode Jeff sat down with Carrie Gregg from Ministry Brands, a family of software companies across North America, serving more than 115,000 churches and faith-based organizations thrive in a digital world. She dives into how she built Customer Success at Ministry Brands from the ground-up. A success story you don’t want to miss! -- Big shout out to Ministry Brands (https://www.ministrybrands.com/) Carrie Gregg: https://www.linkedin.com/in/carriegregg/ -- This podcast is...
EP007 - CS Operations Webinar with Jason Conrad
October 16, 2019 14:00 - 25 minutes - 17.5 MBJason Conrad, product marketing and customer success expert, teams up with Cori Pearce, Marketing Director at ChurnZero to discuss all things Customer Success Operations. Jason lays out how Customer Success can drive revenue and how to ignite, structure, and grow CS Ops in your organization. Check out more: https://churnzero.net/q-a-why-its-time-to-build-a-cs-ops-role/ -- Big shout out to Jason (https://www.linkedin.com/in/jasonaconrad/) -- This podcast is brought to you by Jay Nathan an...
The basics of managing customer success managers (Danielle Weinblatt, Entelo)
October 02, 2019 18:00 - 29 minutes - 20.4 MBIn episode 5, Jay talks with Danielle Weinblatt, Chief Product Officer at Entelo who pioneered their recruitment software to help HR teams discover, qualify, and engage with top talent. She gives us her expertise on CSM responsibilities, compensation, and approaches to blending CSMs and account managers. -- Big shout out to Danielle and Entelo (https://www.entelo.com/) Danielle Weinblatt: https://www.linkedin.com/in/dweinblatt/ -- This can be found on our website: https://customerimperativ...
EP005 - Danielle Weinblatt, Entelo
October 02, 2019 18:00 - 29 minutes - 20.3 MBIn episode 5, Jay talks with Danielle Weinblatt, Chief Product Officer at Entelo who pioneered their recruitment software to help HR teams discover, qualify, and engage with top talent. She gives us her expertise on CSM responsibilities, compensation, and approaches to blending CSMs and account managers. -- Big shout out to Danielle and Entelo (https://www.entelo.com/) Danielle Weinblatt: https://www.linkedin.com/in/dweinblatt/ -- This podcast is brought to you by Jay Nathan and Jeff Breun...
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 1))
September 30, 2019 13:00 - 33 minutes - 23.2 MBJay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and quantifying the value of marketing investments. -- Big shout out to Lisa and Kronos (https://www.kronos.com/) Lisa Pratt: https://www.linkedin.com/in/lisa-pratt-42a691/ -- This can be found on our website: https://customerimperative.com/lisa-pratt/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsb...
EP004 - Lisa Pratt, Kronos (Part 2)
September 30, 2019 13:00 - 20 minutes - 13.9 MBJay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and quantifying the value of marketing investments. -- Big shout out to Lisa and Kronos (https://www.kronos.com/) Lisa Pratt: https://www.linkedin.com/in/lisa-pratt-42a691/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & re...
EP004 - Lisa Pratt, Kronos (Part 1)
September 30, 2019 13:00 - 33 minutes - 23 MBJay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and quantifying the value of marketing investments. -- Big shout out to Lisa and Kronos (https://www.kronos.com/) Lisa Pratt: https://www.linkedin.com/in/lisa-pratt-42a691/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & r...
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 2))
September 30, 2019 13:00 - 20 minutes - 14 MBJay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and quantifying the value of marketing investments. -- Big shout out to Lisa and Kronos (https://www.kronos.com/) Lisa Pratt: https://www.linkedin.com/in/lisa-pratt-42a691/ -- This can be found on our website: https://customerimperative.com/lisa-pratt/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsba...
Prioritizing customer success operations (Carlos Quezada, Aruba Networks)
August 10, 2019 12:00 - 38 minutes - 26.4 MBCarlos Quezada is a purpose-driven leader who is launching customer success within Aruba Networks (and HP Enterprise company). He's prioritized CS Operations as he's built his practice, and he's nailed the change management aspects of the role - often the hardest part of the job! Anyone looking to drive transformational change within their organization can learn from what Carlos is doing. -- Big shout out to Carlos and Aruba Networks https://www.arubanetworks.com/ Carlos Quezada: https://ww...
EP003 - Carlos Quezada, Aruba Networks (HP Enterprise)
August 10, 2019 12:00 - 38 minutes - 26.2 MBCarlos Quezada is a purpose-driven leader who is launching customer success within Aruba Networks (and HP Enterprise company). He's prioritized CS Operations as he's built his practice, and he's nailed the change management aspects of the role - often the hardest part of the job! Anyone looking to drive transformational change within their organization can learn from what Carlos is doing. -- Big shout out to Carlos and Aruba Networks https://www.arubanetworks.com/ Carlos Quezada: https://ww...
EP002 - Dave Blake, CEO of Client Success
August 10, 2019 12:00 - 19 minutes - 13.2 MBDave Blake is customer success pioneer. He's been a Silicon Slopes (Lehi Valley, Utah) fixture since his early days leading customer success teams at Omniture and Adobe. He's now the CEO of Client Success, a customer-centric platform for B2B SaaS and software companies. -- Big shout out to Dave and Client Success https://www.clientsuccess.com/ Dave Blake: https://www.linkedin.com/in/davecblake/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, wh...
Customer centric processes for customer success (Dave Blake, CEO of Client Success)
August 10, 2019 12:00 - 19 minutes - 13.4 MBDave Blake is customer success pioneer. He's been a Silicon Slopes (Lehi Valley, Utah) fixture since his early days leading customer success teams at Omniture and Adobe. He's now the CEO of Client Success, a customer-centric platform for B2B SaaS and software companies. -- Big shout out to Dave and Client Success https://www.clientsuccess.com/ Dave Blake: https://www.linkedin.com/in/davecblake/ -- This can be found on our website: https://customerimperative.com/dave-blake/ -- This podca...
EP001 - Lincoln Murphy, sixteenventures.com
August 10, 2019 12:00 - 48 minutes - 33.3 MBLincoln Murphy is one of the most prolific writers, speakers and consultants on customer-centric growth. Since the mid 2000s he has been evangelizing the virtues and imperatives of prioritizing customer success in subscription-based and SaaS companies. -- Big shout out to Lincoln and his organization https://sixteenventures.com/ Lincoln Murphy: https://www.linkedin.com/in/lincolnmurphy/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we he...
Customer success at the core (Lincoln Murphy, sixteenventures.com)
August 10, 2019 12:00 - 48 minutes - 33.5 MBLincoln Murphy is one of the most prolific writers, speakers and consultants on customer-centric growth. Since the mid 2000s he has been evangelizing the virtues and imperatives of prioritizing customer success in subscription-based and SaaS companies. -- Big shout out to Lincoln and his organization https://sixteenventures.com/ Lincoln Murphy: https://www.linkedin.com/in/lincolnmurphy/ -- This can be found on our website: https://customerimperative.com/lincoln-murphy/ -- This podcast i...