Marrying together product and customer success (Abby Hammer, ChurnZero)

Gain Grow Retain

English - January 21, 2020 17:00 - 28 minutes - 19.4 MB - ★★★★★ - 34 ratings
Entrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: EP013 - Jennifer Kirkland, Conversica

Next Episode: Scaling customer success with technology (Katie Yagodnik, Monster)

This episode, Jay and Jeff welcome Abby Hammer, Chief Customer Officer and Head of Products at ChurnZero. She's a rockstar that marries product and customer success and lets us in on her best strategies for connecting the two.

--
Big shout out to Abby and ChurnZero: https://churnzero.net/
Abby Hammer: https://www.linkedin.com/in/abbyhammer/

--
This can be found on our website: https://customerimperative.com/abby-hammer-churnzero/

--
This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/