EP013 - Jennifer Kirkland, Conversica

Gain Grow Retain

English - December 04, 2019 15:00 - 32 minutes - 22.3 MB - ★★★★★ - 34 ratings
Entrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: EP011 - Nalu Medeiros, foreUP Golf

Next Episode: Bringing improv into the business world (Gail and Bruce Montgomery, ExperienceYES)

Jay and Jeff are joined by Jennifer Kirkland, Vice President of Customer Success Operations and Professional Services at Conversica and an experienced leader in CS Ops, account management, and product management. Tune in to hear her talk about her approach to CS Ops and change management throughout an organization.

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Big shout out to Jennifer and Conversica:https://www.conversica.com/
Jennifer Kirkland: https://www.linkedin.com/in/jenniferdkirkland/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/