Gain Grow Retain
345 episodes - English - Latest episode: 7 months ago - ★★★★★ - 34 ratingsIn the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
This podcast is brought to you by Higher Logic.
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Episodes
The Hiring Process w/ CS Leadership Office Hours
February 07, 2022 16:00 - 22 minutes - 20.8 MBIn this week's session of Customer Success Leadership Office Hours, CS Leaders discuss managing challenges faced during the hiring process, and tips to get through it. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://w...
From Education to SaaS Companies w/ Jeffrey See
February 04, 2022 08:00 - 41 minutes - 37.6 MBToday, Jeffrey See, Assistant Principal at D.C. Everest Area School District, joins Jay Nathan to discuss why educators are finding an interest in tech companies, and specifically customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Jeffrey See on LinkedIn: https://www.linkedin.com/in/jeffrey-see-weston/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay ...
CS Blueprint: The Secrets To Scaling A Start-Up
February 03, 2022 08:00 - 42 minutes - 38.8 MBIn this week's CS Blueprint, Jay, Kristi, and Jeff go through the secrets to scaling a startup, from the article The Secrets to Scaling Zapier to 500 Employess from Employees Themselves. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/ This podcast is brou...
CS Blueprint: Leadership Lessons and Utilizing GitLab
January 31, 2022 15:41 - 41 minutes - 38.1 MBIn this week's CS Blueprint, Jay, Kristi, and Jeff discuss the Disney move from FastPass to Disney Genie, lessons learned when scaling a company from 0-500, and GitLab as a resource center. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/ This podcast is b...
Churned Customers and Off-Boarding Plans w/ Anita Toth
January 28, 2022 08:00 - 37 minutes - 34.1 MBToday, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Anita Toth on LinkedIn: https://www.linkedin.com/in/anitamtoth/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://...
CS Blueprint: Webinars, Investing, and CX Predictions
January 26, 2022 15:29 - 47 minutes - 43.2 MBIn this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/ This podcast is brought to y...
CS Blueprint: Amazon Outage, Compensation Survey & More
January 25, 2022 14:42 - 52 minutes - 48.1 MBIn this week's CS Blueprint, Jay, Kristi, and Jeff discuss the results of a compensation survey, the Amazon outage, and a 20 minute work meeting idea. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/ This podcast is brought to you by Jay Nathan and Jeff Br...
CS Blueprint: Inspiring Leaders and Ideas
January 21, 2022 09:00 - 46 minutes - 42.8 MBIn this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in...
Customer Success and General Counsel w/ Lisa Gilley
January 19, 2022 14:47 - 45 minutes - 41.5 MBToday, Lisa Gilley, General Counsel at Higher Logic, is here today for a discussion with Jay and Jeff on how General Counsel and Customer Success teams can work together. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Lisa Gilley on LinkedIn: https://www.linkedin.com/in/lisagilley2021/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com...
CS BluePrint: CS Articles and Brainstorming
January 17, 2022 09:00 - 29 minutes - 27.4 MBIn this week's CS Blueprint, Jay and Jeff walk through a few customer success articles, and brainstorm CS strategies. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/i...
CS Operations w/ Christine Lavery
January 13, 2022 09:00 - 39 minutes - 36.3 MBToday, Christine Lavery, Senior Director of Customer Success and Secure works, joins the show today for a discussion on customer success operations! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Christine Lavery on LinkedIn: https://www.linkedin.com/in/christine-lavery/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ ...
Customer Onboarding and Implementation Processes w/ Jordan Silverman
January 12, 2022 14:10 - 38 minutes - 35.1 MBToday, Jordan Silverman, Vice President of Customer Success at MarketMan, joins the show today for a discussion on customer success onboarding, and how to handle unresponsive customers during onboarding. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Jordan Silverman on LinkedIn: https://www.linkedin.com/in/jordansilverman/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach.....
Customer Education w/ CSM Office Hours
December 29, 2021 15:24 - 22 minutes - 20.7 MBThis week the topic for discussion is around working customer education. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
The Center of Customer Experience w/ Rhonda Keller
December 27, 2021 16:16 - 38 minutes - 35.6 MBToday, Rhonda Keller, Sr. Director Education Services, Community, & Internal Enablement for Customer Success at Apptio, joins the show today for a discussion on customer success with host Jeff Breunsbach. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Rhonda Keller on LinkedIn: https://www.linkedin.com/in/rhondakeller2021/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach......
Customer Onboarding for Scale w/ Jeff Heckler
December 22, 2021 09:00 - 46 minutes - 42.3 MBToday, Jeff Heckler, Director of Customer Success Solutions at MarketSource, is here to talk with Jeff about his 10 point list for a better strategy when onboarding at scale. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Jeff Heckler on LinkedIn: https://www.linkedin.com/in/jeffheckler/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.c...
Managing Global Teams w/ CS Leadership Office Hours
December 20, 2021 09:00 - 32 minutes - 29.8 MBIn this week's session of Customer Success Leadership Office Hours, CS Leaders discuss managing global teams, and managing customers in different time zones. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedi...
Finding a Balance While Working Remote w/ CSM Office Hours
December 08, 2021 09:00 - 22 minutes - 20.6 MBThis week the topic for discussion is around working remotely, balancing your work and home life. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeff...
Putting Your Buyers First w/ Amy Volas
December 03, 2021 09:00 - 43 minutes - 39.5 MBToday, Amy Volas, Founder and CEO of Avenue Talent Partners, is here to talk with Jeff about her LinkedIn post that shares how she has closed $100,00,000+ in her career. Hint: You must focus on the buyers needs! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://w...
Difficult Customer Conversations w/ CSM Office Hours
November 30, 2021 09:00 - 30 minutes - 27.7 MBThis week the topic for discussion is around difficult conversations with your customers. Listen now to make those talks a bit easier and productive. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan...
Building Relationships with Customers w/ CSM Office Hours
November 24, 2021 09:00 - 23 minutes - 21.9 MBThis week the topic for discussion is around building relationships with your customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreuns...
Implementation and Onboarding w/ CSM Office Hours
November 22, 2021 09:00 - 28 minutes - 26.1 MBThis week the topic for discussion is around onboarding and implementations. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Going Above and Beyond w/ CSM Office Hours
November 17, 2021 09:00 - 29 minutes - 27.1 MBThis week the topic for discussion is around going above and beyond for your customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsba...
Customer Success Metrics w/ Ryanne Doumet
November 15, 2021 09:00 - 37 minutes - 33.9 MBToday, Ryanne Doumet of PandaDoc, is here to talk with Jeff about metrics in customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Important Criteria for CSM Training w/ CSM Office Hours
November 12, 2021 09:00 - 28 minutes - 26 MBThis week we are discussing important criteria to consider for CSM training A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Customer Research The Right Way w/ Chris Walker
November 10, 2021 09:00 - 45 minutes - 41.3 MBThis week Chris Walker, CEO of Refine Labs, joins the show to discuss marketing and customer research. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Delivering Better Service w/ CS Leadership Office Hours
November 05, 2021 08:00 - 30 minutes - 27.8 MBIn this week's session of Customer Success Leadership Office Hours, the topic is around collecting insights to deliver better service and how to lead and connect with a new team. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan...
The 10 Customer Commandments w/ Megan Bowen
October 06, 2021 08:00 - 40 minutes - 37.5 MBIn today's episode, Jay and Jeff are joined by Megan Bowen. Megan is the COO and CCO of Refine Labs, and is here today to discuss her 10 Customer Commandments. Megan's post on The 10 Customer Commandments. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.li...
Utilizing Health Scores w/ Sean Fleming
October 04, 2021 13:22 - 38 minutes - 34.9 MBToday Sean Fleming is on the show to discuss the complexity of health scores and how to keep them manageable and actionable. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Creating More Brand Advocates w/ Gurdev Anand
September 21, 2021 12:59 - 40 minutes - 36.9 MBToday Gurdev Anand is on the show to discuss mitigating churn and how to create brand affinity and engagement. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Enterprise Customer Success Without A Contract w/ Jacob Laufer
September 17, 2021 08:00 - 40 minutes - 36.7 MBToday Jacob Laufer is on the show to discuss enterprise customer success without a contract If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Customer Success at Scale w/ Peter Armaly
September 14, 2021 08:00 - 53 minutes - 48.8 MBThis week Peter Armaly, Senior Director of Customer Success Enablement at Oracle, joins the show to discuss customer success at scale. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
The Impact of Your Words w/ Linda Matthews
August 30, 2021 08:00 - 40 minutes - 37.5 MBThis week Linda Matthews, mentor and coach who does customer success freelance work, is here today to discuss communication and how your words are impactful. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
SaaS as a Predominant Model for Business w/ Richard Owen
August 27, 2021 08:00 - 43 minutes - 40.3 MBThis week Richard Owen, Founder of OCX Coginition, joins the show to discuss SaaS, predictions, and customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Digital Customer Success w/ Dan Steinman
August 18, 2021 08:00 - 48 minutes - 44.1 MBThis week Dan Steinman, Customer Success Evangelist at Gainsight, joins the show to discuss digital customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Ways to Engage Non-Responders w/ CS Leadership Office Hours
August 16, 2021 08:00 - 41 minutes - 38.3 MBThis week our topic is around engaging non-responders, structuring business reviews, and metrics to consider as part of your engagement strategy. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jay...
Driving Customer Engagement w/ CSM Office Hours
August 13, 2021 15:41 - 26 minutes - 23.8 MBThis week we are discussing ways to drive customer engagement. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Eat, Breathe, Sleep Customer Success w/ Maranda Dziekonski
August 04, 2021 08:00 - 45 minutes - 42 MBThis week Maranda Dziekonski Chief Customer Officer at Swiftly, joins the show to discuss all things customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Customer Engagements w/ CS Leadership Office Hours
August 02, 2021 08:00 - 24 minutes - 22.3 MBThis week our topic is around customer engagement. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Leveraging In-Product Feedback to Drive Engagement w/ CSM Office Hours
July 30, 2021 08:00 - 28 minutes - 25.9 MBThis week we are discussing Leveraging In-Product Feedback to Drive Engagement. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Engagements Models and Segmentation w/ CS Leadership Office Hours
July 28, 2021 08:00 - 27 minutes - 24.9 MBThis week our topic is around engagement models and segmentation. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Customer Engagement Touch Points w/ CSM Office Hours
July 26, 2021 08:00 - 27 minutes - 25.2 MBThis week we are discussing Customer Engagement Touch Points. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
How to Think About Being A Leader w/ Steve Hopkins
July 23, 2021 08:00 - 42 minutes - 39.2 MBThis week Steve Hopkins, Chief Customer Success Manager at Compusoft, joins the show to discuss Customer Success leadership. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Using Health Scores to Drive Better Outcomes w/ CSM Office Hours
July 21, 2021 08:00 - 28 minutes - 26.1 MBThis week we are discussing health scores and ways to use that data to drive ideal outcomes. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybre...
Customer Success and Community w/ Kiely Monteiro
July 09, 2021 08:00 - 35 minutes - 32.7 MBThis week Kiely Monteiro, Customer Community Manager, joins the show to talk about community. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Ask Me Anything w/ Kristi Faltorusso
July 07, 2021 08:00 - 33 minutes - 30.6 MBIn a weekly segment we've asked Kristi Faltorusso to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Success Plans with a Customer w/ CSM Office Hours
July 02, 2021 12:00 - 27 minutes - 25.2 MBThis week we are discussing success and account plans for customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Creating Valuable QBRs w/ Emily Garza
June 29, 2021 15:09 - 42 minutes - 38.9 MBThis week Emily Garza, AVP of Customer Success, joins the show. Emily and Jeff dive into QBRs and key factors to consider when putting them together. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Onboarding Processes w/ CSM Office Hours
June 25, 2021 08:00 - 23 minutes - 21.5 MBThis week we are discussing the onboarding process. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Customer Analytics and Reporting w/ CS Leadership Office Hours
June 23, 2021 08:00 - 25 minutes - 23.4 MBThis week our topic is around customer analytics and reporting. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Customer Advocacy w/ CS Leadership Office Hours
June 21, 2021 08:00 - 22 minutes - 21.1 MBA weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach