Gain Grow Retain
345 episodes - English - Latest episode: 7 months ago - ★★★★★ - 34 ratingsIn the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
This podcast is brought to you by Higher Logic.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Acting Strategically w/ CS Leadership Office Hours
June 18, 2021 08:00 - 29 minutes - 27 MBA weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Leveraging Internal Resources w/ CSM Office Hours
June 16, 2021 08:00 - 26 minutes - 24.7 MBThis week we are discussing leveraging internal resources. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
The "Outcomes Economy" w/ CS Leadership Office Hours
June 14, 2021 08:00 - 23 minutes - 21.7 MBThis week we are focusing on delivering outcomes. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
The ”Outcomes Economy” w/ CS Leadership Office Hours
June 14, 2021 08:00 - 23 minutes - 21.7 MBThis week we are focusing on delivering outcomes. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Building Internal Relationships w/ CSM Office Hours
June 11, 2021 08:00 - 27 minutes - 25 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
CS Blueprint w/ Kristi Faltorusso: When Customers go Through a Merger or Acquisition
June 09, 2021 08:00 - 26 minutes - 24.1 MBIn a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at ClientSuccess, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders.
Managing Difficult Customers w/ CSM Office Hours
June 07, 2021 08:00 - 27 minutes - 25.3 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Escalation Models w/ Phil Davitt
June 04, 2021 08:00 - 25 minutes - 23.2 MBThis week, Phil Davitt of Condeco Software joins us to discuss escalation models and developing a system with the right talking points. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn
Building Segmentation w/ CS Leadership Office Hours
June 02, 2021 08:00 - 26 minutes - 24 MBThis week we are focusing on building segmentation. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan Jeff Breunsbach
Customer Education in the Software Space w/ Dave Darrington and Adam Avramescu
May 31, 2021 15:10 - 49 minutes - 45.2 MBThis week, Dave Darrington and Adam Avramescu of CELab joins us to discuss Customer Education in the Software Space. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn
Customer Success is Being Proactive w/ CSM Office Hours
May 28, 2021 08:00 - 24 minutes - 22.7 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Capacity Planning for Front Line CSMs w/ Erika Villarreal
May 26, 2021 08:00 - 16 minutes - 14.8 MBThis week, Erika Villarreal joins us to talk discuss Capacity Planning for Front Line CSMs. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn
Account Plan vs. Customer Success Plan w/ CS Leadership Office Hours
May 24, 2021 08:00 - 24 minutes - 22.3 MBIf you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Transforming a Business w/ Gemma Cipriani-Espineira
May 21, 2021 08:00 - 43 minutes - 40.2 MBThis week, Gemma Cipriani-Espineira of Chili Piper joins us to discuss being a leader in Customer Success and how to transform while running a business. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn
CS Blueprint w/ Kristi Faltorusso: 10 Common Churn Reasons
May 19, 2021 08:00 - 28 minutes - 26.3 MBIn a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: htt...
Challenges of Integrating New Tools w/ CSM Office Hours
May 17, 2021 08:00 - 26 minutes - 24.4 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Connect with Jay Nathan Connect with Jeff Breunsbach
Org chart, organization, and political influencers w/ CS Leadership Office Hours
May 14, 2021 23:47 - 36 minutes - 33.8 MBThis week we are focusing org chart, organization, and political influencers. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan Jeff Breunsbach
Engage in Strategic Conversation w/ CSM Office Hours
May 12, 2021 08:00 - 27 minutes - 25.5 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Connect with Jay Nathan Connect with Jeff Breunsbach
Diving Into Customer Marketing w/ Gal Biran
May 10, 2021 08:00 - 30 minutes - 28.2 MBThis week, Gal Biran joins us to talk discuss the ins and outs of Customer Marketing! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn
Red Account Management w/ CS Leadership Office Hours
May 07, 2021 08:00 - 32 minutes - 29.9 MBThis week we are focusing on what's included in your framework for red account management. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/j...
The Center of Excellence w/ Scott K. Wilder
May 05, 2021 08:00 - 42 minutes - 39.3 MBThis week, Scott Wilder joins us to discuss creating a seamless, integrated customer engagement experience! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
The Center of Excellence w/ Scott Wilder
May 05, 2021 08:00 - 42 minutes - 39.3 MBThis week, Scott Wilder joins us to discuss creating a seamless, integrated customer engagement experience! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Actionable Takeaways w/ CSM Office Hours
May 03, 2021 08:00 - 31 minutes - 28.7 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
The Seven Pillars of Customer Success with Wayne McCulloch
April 30, 2021 08:00 - 39 minutes - 35.8 MBThis week, Wayne McCulloch joins us to discuss driving impactful client outcomes for your company! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
What We're Focusing on in Q1 w/ CS Leadership Office Hours
April 28, 2021 08:00 - 23 minutes - 21.3 MBA weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
What We’re Focusing on in Q1 w/ CS Leadership Office Hours
April 28, 2021 08:00 - 23 minutes - 21.3 MBA weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
In Product Experience
April 26, 2021 08:00 - 33 minutes - 30.8 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Categorizing and Keeping Track of Current Customers w/ CSM Office Hours
April 23, 2021 08:00 - 25 minutes - 23.6 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Building Advocacy w/ Kevin Lau
April 21, 2021 08:00 - 35 minutes - 32.3 MBKevin Lau joins us this week to talk about building advocacy and advocates! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Industry Expertise or CSM Skills? w/ CSM Office Hours
April 19, 2021 08:00 - 27 minutes - 25.7 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
All Aboard the Community Hype Train w/ Holly Firestone
April 16, 2021 06:01 - 37 minutes - 34.7 MBHolly Firestone joins us this week to talk about all things community, including the importance of listening to your community! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Metrics to Customer Success w/ CS Leadership Office Hours
April 14, 2021 08:00 - 27 minutes - 25.3 MBA weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Beyond the Traditioning Thinking of Community w/ Mac Reddin
April 12, 2021 08:00 - 37 minutes - 34.5 MBMac Reddin, Co-Founder and CEO at Commsor, comes to the Gain Grow Retain CS Leadership Office Hours to talk to us about community. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Beyond the Tradititional Thinking of Community w/ Mac Reddin
April 12, 2021 08:00 - 37 minutes - 34.5 MBMac Reddin, Co-Founder and CEO at Commsor, comes to the Gain Grow Retain CS Leadership Office Hours to talk to us about community. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
CS Blueprint w/ Kristi Faltorusso: Rolling Out an Engagement Model
April 09, 2021 08:00 - 26 minutes - 24.6 MBIn a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: htt...
Discussing Customer Scenarios w/ CSM Office Hours
April 07, 2021 08:00 - 26 minutes - 24.4 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Tending to Your Community with Brian Oblinger
April 05, 2021 08:00 - 37 minutes - 34.8 MBThis week we were joined by Brian Oblinger to talk about community. Brian is Chief Community Officer at Brian Oblinger Strategic Consulting. Tune in to listen to Jay, Jeff, and Brian talk about the importance of community and being customer-centric! -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com...
Completing a CS Certification and was it worth it? w/ CSM Office Hours
January 26, 2021 12:00 - 28 minutes - 19.3 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
CS Blueprint w/ Kristi Faltorusso: When to transition an account
January 22, 2021 12:00 - 26 minutes - 18.5 MBIn a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: http...
CS Blueprint w/ Kristi Faltorusso: When to transition an account
January 22, 2021 12:00 - 26 minutes - 18.5 MBIn a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: http...
How profitability is impacting customer success w/ CS Leadership Office Hours
January 20, 2021 12:00 - 27 minutes - 19 MBA weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Community is no longer an after-thought for your customers w/ Dani Weinstein
January 18, 2021 14:00 - 38 minutes - 26.5 MBDani Weinstein, Senior Director of Customer Community and Growth at Kaltura, comes on to the podcast to talk about the Intersection of community and customer success. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Building relationships to prevent churn w/ CSM Office Hours
January 07, 2021 12:00 - 26 minutes - 18.3 MBA weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Prioritizing moments of truth with your customer w/ CS Leadership Office Hours
January 03, 2021 14:00 - 24 minutes - 16.8 MBA weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours
January 01, 2021 16:00 - 16 minutes - 11 MBCSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Diversity Equity Inclusion: Unconscious bias w/ James Parker
December 09, 2020 13:00 - 41 minutes - 28.4 MBJames Parker, a leader In Diversity, Equity and Inclusion Initiatives, comes to the Gain Grow Retain CS Leadership Office Hours to teach us more about unconscious bias. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Finding the motivators of your champion w/ Kristine Vallila
December 07, 2020 12:00 - 35 minutes - 24.6 MBKristine Vallila, a leader of Customer Success at Baton, drops by to talk about building relationships and finding motivators for your champions. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil
December 06, 2020 22:00 - 52 minutes - 36.2 MBBertil Weil, a Senior Account Manager at Gartner, leads an Interactive workshop with the Gain Grow Retain community. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Keeping stakeholders engaged w/ CSM Office Hours
December 04, 2020 18:00 - 15 minutes - 10.5 MBCSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
What do you report to your board of directors w/ CS Leadership Office Hours
December 02, 2020 18:00 - 19 minutes - 13.7 MBA weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach