Latest Loyalty Podcast Episodes
#529: Some Say it’s [Loyalty] at the Top and That It Helps
Let's Talk Loyalty - April 30, 2024 01:00 - 19 minutes ★★★★★ - 16 ratingsThis week's episode of the "Wiser Loyalty" podcast series explores an advisory-led course from the Loyalty Academy™ curriculum, Key Success Factors in Loyalty Marketing (course #112). Our hosts today are Aaron Dauphinee and Bill Hanifin from the Loyalty Academy faculty. In this episode, Aaron...
Building Your Company's Voice of Customer Dashboards & Reporting
CXChronicles Podcast - April 29, 2024 16:00 - 13 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin building your company's Voice of Customer Dashboards & Reporting. VOC or voice of customer has become an extremely popular topic with customer focused business leaders across the globe. There's so ...
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications
CX Today - April 29, 2024 09:00 - 11 minutes ★★★★★ - 1 ratingCX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications. They deep dive on the Customer Interactions Suite from Tata Communications, which unifies CCaaS and CPaaS. In doing so, they discuss: The benefits of an all-in-one offeri...
#528: Royal Automobile Club Victoria Shares Strategies to Drive Member Engagement and Retention
Let's Talk Loyalty - April 25, 2024 01:00 - 29 minutes ★★★★★ - 16 ratingsToday’s episode is available both in audio as “Let’s Talk Loyalty” and on video on www.Loyalty TV. We’re back today in Australia with a brand and business that was founded way back in 1903. The Royal Automobile Club Victoria offers a variety of products and services for its 2 million members,...
#527: Understanding Loyalty in Europe 2.0
Let's Talk Loyalty - April 24, 2024 01:00 - 46 minutes ★★★★★ - 16 ratingsToday’s Let’s Talk Loyalty podcast talks to three deeply experienced professionals about the whitepaper – Understanding Loyalty in Europe 2.0. I talk to Charlie Hills,, Chief Strategy Officer and Abigayle Blanshard, Senior Strategist, both from MandoConnect. They are accompanied by Nick Fishbour...
#526: Creating Consistent Digital-led and Human-led Moments Matters
Let's Talk Loyalty - April 23, 2024 01:00 - 17 minutes ★★★★★ - 16 ratingsIn this week’s episode of the “Wiser Loyalty” podcast series Bill Hanifin and Aaron Dauphinee offer up their perspective on one last construct that is taken from the Loyalty Academy’s Key Success Factors in Loyalty Marketing (course #112) curriculum. Technological innovations and consumer ad...
Maximizing 0% APR Offers, Turning Down An Amazing Retention Offer & Is Chase's Disney Offer Good?
Miles to Memories - Fun Side of Miles, Points & Travel - April 18, 2024 12:00 - 39 minutes ★★★★★ - 111 ratingsEpisode Description In this episode of the Miles to Memories podcast, Shawn and Joe discuss their experiences recording on the road and share some travel hacks for setting up recording equipment in different environments. They also talk about their missed opportunity to see the solar eclipse...
#525: The Bonus Awards Celebrate Loyalty Excellence in Germany and Beyond
Let's Talk Loyalty - April 18, 2024 01:00 - 35 minutes ★★★★★ - 16 ratingsToday’s episode is available both in audio as “Let’s Talk Loyalty” and on video on www.Loyalty TV. Our guest today, Ulf Gunnar Switalski, is a loyalty expert in Germany. Ulf is the author of two books on how to use the loyalty programs from a consumer perspective, content which he also share...
#524: Unlocking Loyalty: Inside Canon Club's Journey with Beth Simpson
Let's Talk Loyalty - April 17, 2024 01:00 - 37 minutes ★★★★★ - 16 ratingsThis episode focuses on the new Canon Club Loyalty Programme – for all Canon fans across EMEA. Today it has over 78,000 members, and there are lots of plans and ideas in play for how Canon will continue to grow and increase the loyalty of their very engaged customers. With Beth Simpson, the Cu...
How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton
CXChronicles Podcast - April 16, 2024 17:00 - 54 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City. Mikhail has spent the last 10+ years working in a variety of amazing companies including Humana, Integral Ad Science, Quantcast, Artemis & several V...
#523: Speed of Success by Way of Velocity of Earn
Let's Talk Loyalty - April 16, 2024 01:00 - 18 minutes ★★★★★ - 16 ratingsThis week's episode of the "Wiser Loyalty" podcast series explores an advisory-led course from the Loyalty Academy™ curriculum, Key Success Factors in Loyalty Marketing (course #112). Our hosts today are Bill Hanifin and Aaron Dauphinee from the Loyalty Academy faculty. In this episode, Bill...
Global Entry Price Increase, Spirit Airlines Booking and Wynn Status Matches
Miles to Memories - Fun Side of Miles, Points & Travel - April 11, 2024 10:30 - 45 minutes ★★★★★ - 111 ratingsEpisode Description We discuss Shawn’s experience with the Wynn status match, Hilton buying the Nomad brand, increases in Global Entry fees and much more! Plus some quick deals to help you along your way. Episode Notes 0:00 - Eclipsing 7:05 - Wynn status match experience 12:07 - Joe bo...
#522: Under Armour Shares UA Rewards
Let's Talk Loyalty - April 11, 2024 01:00 - 29 minutes ★★★★★ - 16 ratingsThis episode is available in audio format as “Let’s Talk Loyalty” and in video format on www.Loyalty.TV. Today’s conversation features Under Armour, a leading inventor, marketer, and distributor of branded athletic performance clothing, footwear, and accessories. Under Armour was originally la...
#521: Unveiling Loyalty Insights with Amanda Cromhout, CEO & Founder of Truth
Let's Talk Loyalty - April 10, 2024 01:00 - 50 minutes ★★★★★ - 16 ratingsJoin Carly Neubauer, Co-Founder of Elevate Loyalty, as she dives into a revealing discussion with Amanda Cromhout, the esteemed CEO and Founder of Truth. In this episode of Let’s Talk Loyalty, Carly and Amanda explore the latest findings from the Truth & BrandMapp Loyalty Whitepaper. Amanda's g...
#520: Avoid Tears by Properly Utilizing Program Tiers
Let's Talk Loyalty - April 09, 2024 01:00 - 17 minutes ★★★★★ - 16 ratingsBill Hanifin and Aaron Dauphinee from the Loyalty Academy are back with another episode of the "Wiser Loyalty" podcast series. They continue exploring Key Success Factors in Loyalty Marketing (course #112) from the Loyalty Academy™ curriculum. In this week’s episode, Bill and Aaron, lean into ...
Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
CX Today - April 08, 2024 09:00 - 16 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus. We break down the recent news of Klarna's OpenAI-powered chatbot that supposedly does the work of 700 full-time agents. In doing so, we discuss: The possible impact of the story on co...
BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
CX Today - April 05, 2024 13:00 - 1 hour ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five9 prominent CX analysts to dissect the latest stories from the space - including news from Five9, Cisco, Salesforce & More. In this edition, our CX experts in...
Do You Agree? 4 Predictions for the Future of Contact Center WEM
CX Today - April 04, 2024 13:00 - 14 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Kentis Gopalla, Head of Product Ecosystem for the Zoom Contact Center & Zoom Phone. We make four predictions for the future of contact center workforce engagement management (WEM). These are: Workforce scheduling goes beyond the conventional...
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
CX Today - April 04, 2024 13:00 - 21 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Sean Taylor, CEO of Content Guru. In this session, Taylor shares the news that Content Guru secured the biggest CCaaS deal of 2023 while discussing: Content Guru's highlights and milestones from the past 12 months. The sectors that Content...
Down a Hilton in Vegas, Amex Changes Again, 3% Everywhere Coming & More!
Miles to Memories - Fun Side of Miles, Points & Travel - April 04, 2024 10:30 - 56 minutes ★★★★★ - 111 ratingsEpisode Description Joe’s back from an epic Disney trip, Shawn visits the Tropicana before it closes and a ton of credit card news in this week’s podcast. Plus, Joe considers booking Spirit and we discuss what’s going on with the blogosphere and Google’s negative SEO changes (negative for inde...
#519: Loyalty Lessons ex Starbucks USA – Joy Das Gupta
Let's Talk Loyalty - April 04, 2024 01:00 - 40 minutes ★★★★★ - 16 ratingsToday’s episode is available in audio format as “Let’s Talk Loyalty” and in video format on www.Loyalty.TV Today’s guest has an incredible career in loyalty, working for over thirteen years on many of the most exciting and innovative propositions that Starbucks now offers in the US market. Jo...
#518: Rewarding Financial Wellness: The Evolution of Old Mutual Rewards
Let's Talk Loyalty - April 03, 2024 01:00 - 48 minutes ★★★★★ - 16 ratingsBrett Cameron is the Managing Director of Old Mutual Rewards. Unlike many loyalty programmes, Old Mutual Rewards focuses primarily on incentivising members to take care of their financial wellbeing. With over 2 million members and a staggering 5 billion points earned (equivalent to R500 million...
Turning Customers Into Raving Fans | Mario Matulich
CXChronicles Podcast - April 02, 2024 16:00 - 44 minutes ★★★★★ - 24 ratingsHey CX Nation, In this week's episode of The CXChronicles Podcast #224 we welcomed Mario Matulich President & Managing Director of Customer Management Practice based in New York City. Mario and his team at CMP help companies with turning their customers into raving fans. They are the contact...
#517: The First Key to Success is the Making of Members
Let's Talk Loyalty - April 02, 2024 01:00 - 18 minutes ★★★★★ - 16 ratingsThis week's episode of the "Wiser Loyalty" podcast series explores an advisory-led course from the Loyalty Academy™ curriculum, Key Success Factors in Loyalty Marketing (course #112). Our hosts today are Bill Hanifin and Aaron Dauphinee from the Loyalty Academy faculty. Our loyalty leaders f...
5 Contact Center AI Challenges (and How to Overcome Them!)
CX Today - April 01, 2024 09:00 - 20 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell introduces five contact center AI challenges. To run through them and share solutions, he's joined by: Neeraj Verma, Head of Generative AI Strategy at NICE GM, ElevateAI by NICE Derek Top, Senior Analyst at Opus Research Both share their pers...
Defeating Jetlag, Meta Smartglasses for the Win, United's New Feature & Is Rio/Hyatt An Amazing Opportunity?
Miles to Memories - Fun Side of Miles, Points & Travel - March 28, 2024 11:00 - 38 minutes ★★★★★ - 111 ratingsEpisode Description On this episode Shawn and Joe dive into a lot of recent happenings in the travel and miles & points space. From hating on budget airlines to United's new pooling feature there is a lot happening in the airline space. Other topics discussed include: how the Timeshifter jetla...
AI the NICE Way: 3 Solutions Redefining CX
CX Today - March 28, 2024 10:00 - 18 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Elizabeth Tobey, Head of Marketing for Digital Solutions at NICE. After an introduction to the NICE Enlighten portfolio, they discuss each of its three core solutions: Enlighten Copilot Enlighten Actions Enlighten Autopilot They also s...
#516: Meliá Rewards Celebrates It's 30th Anniversary
Let's Talk Loyalty - March 27, 2024 21:00 - 46 minutes ★★★★★ - 16 ratingsToday’s episode is available in both audio and video format, as the "Let's Talk Loyalty" podcast and on www.Loyalty TV. We’re back in the hotel industry today with Meliá Hotels International, a Spanish hospitality group founded in 1956 in Mallorca (Spain). Melia Hotels is one of the leading ...
Transforming Your Patient Experience with CCaaS
CX Today - March 27, 2024 09:00 - 10 minutes ★★★★★ - 1 ratingWatch on YouTube. In an exclusive interview at Enterprise Connect 2024, Rob Scott of CX Today delves into an enlightening conversation with Eric Brosius, Vice President of Technology Services at Sun River Health. With a vast operation that processes over 1 million calls and serves more than 25...
#515: 2024 Consumer Trends Index with Marigold's Wendy Werve
Let's Talk Loyalty - March 26, 2024 21:00 - 41 minutes ★★★★★ - 16 ratingsToday, Let's Talk Loyalty is joined by Wendy Werve, CMO of Marigold, to share her favorite learning from this year’s Consumer Trends Index, which has been created in partnership with eConsultancy. The Consumer Trends Index is an annual report that we feature on this show, and the 2024 edition c...
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