CXChronicles Podcast

How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton

April 16, 2024 17:00 - 54 minutes - 37.4 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City. Mikhail has spent the last 10+ years working in a variety of amazing companies including Humana, Integral Ad Science, Quantcast, Artemis & several VC backed companies helping them think through and execute on their go-to-market (GTM), customer experience & customer success strategies as they scale their business. In this episode, Mikhail and Ad...

Turning Customers Into Raving Fans | Mario Matulich

April 02, 2024 16:00 - 44 minutes - 30.4 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #224 we welcomed Mario Matulich President & Managing Director of Customer Management Practice based in New York City. Mario and his team at CMP help companies with turning their customers into raving fans. They are the contact center industry's trusted partner offering research, events and online communities. They help produce some amazing events like Customer Contact Week in Las Vegas in June, 4-6 2024 . CXChronicles Po...

CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU

March 19, 2024 20:00 - 50 minutes - 34.5 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #223 we welcomed Simon Taylor, the CEO and founder of HYCU, the worlds fastest growing multicloud data protection company. Simon has more than 20 year's experience in go-to-market strategy development, product marketing and channel sales management for the tech industry. He has worked with leading companies such as Comtrade Group, Forrester Research, Putnam Investments and Omgeo. Simon is a board member at Uncornered, ...

CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker

March 12, 2024 13:00 - 49 minutes - 33.8 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #222 we welcomed Sandra Thompson, Founder Director of The Ei Evolution based in London, England. The Ei Evolution intends to achieve three things by 2030: 1) Employees experience more joy in their work as colleagues are more thoughtful and bosses are more compassionate. 2) People have longer-lasting positive memories of their experiences as customers when businesses use neuroscience, psychology and behavioural science ...

CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI

March 06, 2024 14:00 - 43 minutes - 30 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #221 we welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area. As a former Disney Imagineer, Chief Innovation Officer, and founder of the Disruptor League, Shawn has a proven track record of leading and executing innovative projects that generate significant revenue, customer loyalty, and social impact. He is also an author, speaker, podcast host, and neuro-diversity advo...

CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX

February 28, 2024 18:00 - 43 minutes - 30.2 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #220 we welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia. Simon is a customer experience futurologist and thought leader who works with Company Boards and C-Suite Executives on innovation in their customer experience. He's also the author of the book The AI Empowered Customer Experience & the host of The CXII Podcast, please see the links below. I...

CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO

February 19, 2024 14:00 - 35 minutes - 24.5 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #219 we welcomed Bill Waid, Chief Product & Technology Officer at FICO. FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of their products r...

CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group

February 06, 2024 18:00 - 36 minutes - 25 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #218 we welcomed Dennis Armbruster, Executive Vice President at The Verde Group. The Verde Group is a customer experience consultancy, creating value by employing a proprietary research methodology that is based on a fundamental principle of human behavior: Individuals are far more likely to take action in response to negative events than positive ones. Verde clients use @Risk analysis to understand why their customers b...

CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024

January 23, 2024 16:00 - 13 minutes - 9.32 MB

Hey CX Nation, Here's the first CXWeekly Update from CXC for 2024! This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks. Part of our goal for the new year at CXC is to create more customer focused business leader content, including more short episodes like these ones that are digestible, actionable & most importan...

CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP

December 27, 2023 20:00 - 13 minutes - 9.28 MB

Hey CX Nation, This week we did something different to end the year & jump into 2024. This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. I hope that all of you had an awesome year and holiday season & we're beyond excited to bring you more customer focused business content in the new year. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today. You know what would be e...

CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert

November 16, 2023 18:00 - 42 minutes - 29.5 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #215 we welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA. Steve works with organizations in two key ways: i) he uncovers key insights about users and customers to help drive decisions about product, service, technology, and strategy and ii) he works with leaders to build a more mature user research practice. In this episode, Steve and Adrian chat through how he has tackled The Four CX Pillar...

CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente

November 01, 2023 14:00 - 59 minutes - 40.6 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #214 we welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia. Messente is a profitable Estonian startup offering an SMS API platform and two-factor authentication solution to businesses worldwide. Through secure, global messaging and two-factor authentication, Messente connects businesses to people across the globe. Spanning over 190 countries, SMS messages and notifications are delivered via h...

CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted

October 24, 2023 16:00 - 52 minutes - 36 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #213 we welcomed Rick Elmore, Founder & CEO at Simply Noted based in Phoenix, AZ. Simply Noted is an API-first platform that streamlines the creation and distribution of genuine Handwritten Notes. They are completely customer-funded and work with 100s of the top startups and Fortune 5000 companies to help them integrate, automate and scale their handwritten outreach. In this episode, Rick and Adrian chat through how he h...

CXChronicles Podcast 212 with Tom Martin, CEO at Glance

October 17, 2023 17:00 - 53 minutes - 36.6 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #212 we welcomed Tom Martin, CEO at Glance based in Wakefield, MA. Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver fri...

CXChronicles Podcast 211 with Nicole Pereira, Founder at Remotish & Hubspot Diamond Partner

October 10, 2023 13:00 - 48 minutes - 33.1 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #211 we welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San Diego, CA. At Remotish Nicole and her team are passionate about the fundamentals. This is why they focus on building foundational HubSpot RevOps strategies vs chasing "the next big thing". Their team is widely regarded as HubSpot experts. They are featured in several HubSpot certification videos, teach in HubSpot Bootcamp programs,...

CXChronicles Podcast 211 with Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish

October 10, 2023 13:00 - 48 minutes - 33.1 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #211 we welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San Diego, CA. At Remotish Nicole and her team are passionate about the fundamentals. This is why they focus on building foundational HubSpot RevOps strategies vs chasing "the next big thing". Their team is widely regarded as HubSpot experts. They are featured in several HubSpot certification videos, teach in HubSpot Bootcamp programs,...

CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows

October 04, 2023 20:00 - 45 minutes - 31.2 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #210 we welcomed Terence Chesire, VP of Product Management, Customer & Industry Workflows. ServiceNow (NYSE: NOW) makes the world work better for everyone. Their cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And can help to create the future we...

CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism

September 21, 2023 12:00 - 48 minutes - 33.1 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #209 we welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism. Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most. NPS Prism has ...

CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder

September 12, 2023 18:00 - 56 minutes - 39.2 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #208 we welcomed Lloyed Lobo, Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction. Lloyed Cofounded and helped bootstrap Boast.AI to 8 figures ARR. Boast is a fintech platform that provides businesses with R&D and Innovation funding. He also Cofounded and helped bootstrap Traction to more than 100,000 entrepreneurs and innovators. Traction is a global community that brings leaders behind the fastest-...

CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply

August 28, 2023 16:00 - 49 minutes - 33.9 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #207 we welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa. Timetoreply software empowers your team members to perform their best, all of the time by showing them their live email stats and automatically prioritizing the emails and leads they need to attend to next. Team managers get real-time dashboards to track metrics & reply times, email volume, resolution times and follow-up cadences acr...

CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio

August 21, 2023 17:00 - 51 minutes - 35.5 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #206 we welcomed Marius Laza, Chief Customer Officer at Tidio based in San Francisco, CA. Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers. With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve custom...

CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom

August 08, 2023 18:00 - 47 minutes - 32.4 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #205 we welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA. Declan is an experienced customer focused business leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation. Today Declan leads the customer support function at Intercom and works with their leadership team to keep a p...

CXChronicles Podcast 204 with Melissa Kwan, Co-Founder and CEO at eWebinar

July 25, 2023 12:00 - 59 minutes - 40.9 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #204 we welcomed Melissa Kwan, Co-Founder and CEO at eWebinar based in Vancouver, British Columbia. Melissa is a 3rd time bootstrapped founder. Her previous company, Spacio (real estate tech) was acquired in 2019. eWebinar was the product she always dreamt about because she was drowning in customer webinars every day for 5 years. The eWebinar team is now on a mission to give people their time back so they can do someth...

CXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of Northpass

July 18, 2023 16:00 - 43 minutes - 30 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Strategy, Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading digital customer education and training platform. Northpass empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, in...

CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother

June 28, 2023 15:00 - 54 minutes - 37.5 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #202 we welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area. Cytandra is a 🌐 Dynamic global strategic operations leader, having built and led in-person and remote teams across >30 countries. She's also a🏅 Passionate believer that strategically streamlined operations deliver hidden profits and optimized expenses allowing for the greatest stakeholder value. Cytandra has 🏩 Experience working for 10 years in...

CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs

May 22, 2023 15:00 - 43 minutes - 30.3 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #201 we welcomed Jeanette Wiley, Project Manager - CX at Owl Labs based in Boston, MA. With the rise of the hybrid & remote work place where some of us work from the office and some of us from home (AKA the beach, cough, cough...) the need for better video solutions to communicate with your customers & team has become paramount. Owl Labs is building incredible video and audio technology solutions to help their customer...

CXChronicles Podcast 200 with Tom Shoemaker, VP of Product Marketing at Propel

May 09, 2023 13:00 - 49 minutes - 34.1 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast we celebrate our #200 episode by welcoming Tom Shoemaker, VP of Product Marketing at Propel based in Santa Clara, CA. Propel helps product companies grow revenue and increase business value. Their product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Recognized as a Deloitte Technology...

CXChronicles Podcast 199 with Somya Kapoor, CEO at The Loops

May 01, 2023 13:00 - 50 minutes - 35 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #199 we welcomed Somya Kapoor, CEO & Co-Founder at TheLoops based in San Jose, CA. TheLoops Intelligent Support Operations platform provides visibility, insights and automations across your support stack. Drive operational efficiency while utilizing insights to retain revenue and customers. TheLoops integrates product signals and customer data so you can understand what's happening outside your support tools without a data ...

CXChronicles Podcast 198 with Alex Ross, Chief Operating Officer at Hire Horatio CX

April 18, 2023 13:00 - 46 minutes - 32.3 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #198 we welcomed Alex Ross, Chief Operating Officer at Hire Horatio CX based in New York, NY and Santo Domingo, Dominican Republic. Hire Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop thei...

CXChronicles Podcast 197 with Evan Klein, Founder & President of Satrix Solutions

April 03, 2023 18:00 - 44 minutes - 30.8 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #197 we welcomed Evan Klein, Founder & President of Satrix Solutions based in Scottsdale, Arizona. For 25+ years, Evan Klein has been responsible for maximizing customer satisfaction, retention and profitability for businesses around the world. Evan is an enthusiastic champion for voice-of-customer driven change. As the Founder and President of Satrix Solutions, he counsels executives on the best ways to continually enhanc...

CXChronicles Podcast 196 with Morgan J. Ingram Founder & CEO at Ascension Media Productions

March 21, 2023 22:00 - 48 minutes - 33.3 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #196 we welcomed Morgan J. Ingram based in Atlanta, GA. Morgan was named a 4x LinkedIn Top Sales Voice and hosts the Muffins with Morgan Podcast + The SDR Chronicles & 1UP Formula with Morgan J. Ingram, check them out on your favorite podcast player today. With a decade of experience in content creation, Morgan is focused on leading the new era of narrative-led growth. His work has been featured in the LinkedIn Sales In...

CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert

March 13, 2023 18:00 - 45 minutes - 31.5 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York. Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future. In this episode, Valentin and Adrian chat through how he has tackled The Four C...

CXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at Playvox

March 09, 2023 16:00 - 48 minutes - 33.4 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California. Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The team behind Playvox understands that exceptional employee engagement produces extraordinary customer experiences, and they love creating tools that help their customers unlock the full potential in every employee and every int...

CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor.

March 01, 2023 16:00 - 47 minutes - 32.4 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands. MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidly changing digital world. In this episode, Agnese and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer fo...

CXChronicles Podcast 192 with Michael Israel Head of Field Service Evangelism at Zuper

February 21, 2023 13:00 - 41 minutes - 28.6 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #192 we welcomed Michael Israel, Head of Field Service Evangelism at Zuper based in Seattle, WA. Zuper is building digital solutions to help businesses provide exceptional customer experience. Their mission is to create the world’s most comprehensive tool for field workforce management. Zuper is growing at an exceptional rate, backed by some of the world’s leading venture capitalists (FUSE, Sequoia, Prime Venture Partne...

CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek

February 08, 2023 14:00 - 46 minutes - 32.3 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #191 we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England. GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldwide. They service their clients across sectors including telecommunications, healthcare, consumer, insurance & retail have seen customer acquisition, lifetime value and loyalty significantly increase. GemSeek establishes lo...

CXChronicles Podcast 190 with Natalie Onions, VP of CX at Customer.io

January 04, 2023 14:00 - 47 minutes - 32.7 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #190 we welcomed Natalie Onions, Vice President of Customer Experience at Customer.io based in Columbus, OH. Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products. Impersonal messages lead to bad experiences. That’s why Customer.io uses real-time data to help you deliver the right message, exactly when it’s needed — like sending an event reminde...

CXChronicles Podcast 189 with Joel Passen, Co-Founder at Sturdy

December 15, 2022 14:00 - 51 minutes - 35.1 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #189 we welcomed Joel Passen, Co-Founder at Sturdy based in Portland, OR. Before co-founding Sturdy, a next-gen customer intelligence solution that detects and captures critical signals from everyday customer feedback, Joel served as the Head of Global Sales at Beamery leading enterprise go-to-market teams in the US and UK. In 2009, Joel co-founded Newton Software, a B2B SaaS company headquartered in San Francisco that ...

CXChronicles Podcast 188 with Ken Peterson, President CX at QuestionPro

November 30, 2022 15:00 - 50 minutes - 34.8 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #188 we welcomed Ken Peterson, President CX at QuestionPro based in Austin, TX. Ken has over two decades of experience in the customer experience research space with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation. This ties in with his long history of P&L responsibi...

CXChronicles Podcast 187 with Mark Slatin, Founder at EmpoweredCX

November 22, 2022 12:00 - 44 minutes - 30.5 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #187 we welcomed Mark Slatin, Founder at EmpoweredCX based in Lewes, Delaware. Mark helps his clients by listening to them and really understanding their goals, vision, and challenges. Whether you are just launching or ready to take the journey to the next level, Mark leverages his "real world" experience that only comes from serving as a CX practitioner across multiple businesses & industries over the years. His focus f...

CXChronicles Podcast 186 with Jay Baer, Founder of Convince & Convert

November 07, 2022 18:00 - 37 minutes - 25.6 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #186 we welcomed Jay Baer, Founder of Convince and Convert based in Bloomington, IN. Jay is a Marketing & CX expert + Hall of Fame Keynote speaker who has written countless books (including Hug Your Haters) & speaks all over the world about how business leaders can improve their customer experiences & success. He also has an awesome twice monthly newsletter the Baer Facts: on marketing, CX, tequila and other life hacks. ...

CXChronicles Podcast 185 with Celia Fleischaker, CMO at Verint

October 25, 2022 13:00 - 41 minutes - 28.8 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #185 we welcomed Celia Fleischaker, Chief Marketing Officer at Verint based in New York. Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Verint helps its customers navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differe...

CXChronicles Podcast 184 with Jean Patrick, CEO at ScaleUp Edge

October 19, 2022 15:00 - 44 minutes - 30.9 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #184 we welcomed Jean Patrick, CEO at ScaleUp Edge based in Denver, CO. The ScaleUp phase is the shortest phase of a company’s growth and has different value drivers to the early-stage startup and scaled enterprise phases. The ScaleUp Edge team is maniacally focused on sharing the logic behind the ScaleUp phase and to provide right-sized resources to help create value to all things ScaleUp. In this episode, Jean and Adri...

CXChronicles Podcast 183 with Aye Moah, CEO at Boomerang

October 11, 2022 17:00 - 47 minutes - 32.8 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #183 we welcomed Aye Moah, CEO @ Boomerang based in Mountain View, CA. Boomerang is the leader in thoughtful email productivity software that empowers people to focus on what matters on the world’s top email platforms. Since 2010, Boomerang has helped its customers be more productive by analyzing the context of work and adding value on top of it. Today, Boomerang enables millions of Gmail and Outlook users around the glo...

CXChronicles Podcast 182 with Fran Brzyski, Founder & CEO at Hark

September 27, 2022 19:00 - 41 minutes - 28.8 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #182 we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City. Hark is reimagining Customer Experience. In a world where video has become an integral part of communication, how do we allow for customers to easily send their requests to their favorite brands while delivering the "perfect ticket" to CX teams? Hark does just that in a sophisticated way that opens up a new channel for customers to engage. In t...

CXChronicles Podcast 182 with Fran Brzyski, Founder & CEO at Hark

September 27, 2022 19:00 - 41 minutes - 28.8 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #182 we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City. Hark is reimagining Customer Experience. In a world where video has become an integral part of communication, how do we allow for customers to easily send their requests to their favorite brands while delivering the "perfect ticket" to CX teams? Hark does just that in a sophisticated way that opens up a new channel for customers to engage. In t...

CXChronicles Podcast 181 with Tom Goodmanson, CEO at Calabrio

September 21, 2022 17:00 - 42 minutes - 29.5 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #181 we welcomed Tom Goodmanson, President & CEO at Calabrio based in Minneapolis, MN. Calabrio's products and services help their customers maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team,...

CXChronicles Podcast 180 with Tom DeWitt, P.h.D. Director of CXM at Michigan State University

September 06, 2022 19:00 - 46 minutes - 32.1 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #180 we welcomed Tom DeWitt, P.h. D. Director of CXM@MSU and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. Tom is dedicated to advancing customer experience management globally by helping formalize and develop a framework for the field for more than a decade. Dr. DeWitt has provided customer experience management solutions to organizations and audi...

CXChronicles Podcast 179 with Tom Randle, CEO at Geckoboard

August 15, 2022 18:00 - 48 minutes - 33.2 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #179 we welcomed Tom Randle, CEO at Geckoboard based in London, England. Originally a UX and product guy, Tom spent the early years of his career building companies like Red Gate & Huddle in London. He leveraged those learnings and findings to become an intricate part of the Geckoboard team & eventually their CEO. Geckoboard helps their customers access and understand their data. Their dashboard software integrates with ...

CXChronicles Podcast 178 with Tomer Rabinovich, CEO at Top Dog Global

August 02, 2022 16:00 - 45 minutes - 31.1 MB

Hey CX Nation, In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. Tomer grew his Amazon business with zero background in online sales. He has multiple brands that he sells on Amazon and built a full team in the Philippines. Tomer speaks at events all over the world and also teaches and consults other Amazon sellers actionable tactics that they can use to elevate their own businesses. In this episode, Tomer and Adrian chat throu...

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