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5 Contact Center AI Challenges (and How to Overcome Them!)
CX Today
English - April 01, 2024 09:00 - 20 minutes - 14.2 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: AI the NICE Way: 3 Solutions Redefining CX
CX Today's Charlie Mitchell introduces five contact center AI challenges.
To run through them and share solutions, he's joined by:
Neeraj Verma, Head of Generative AI Strategy at NICE GM, ElevateAI by NICE Derek Top, Senior Analyst at Opus ResearchBoth share their perspectives on each of the trends - as shared below:
Challenge 1: Limited Accessibility Challenge 2: Achieving Cost-Efficiency Challenge 3: Comparing Different AI Models Challenge 4: Ensuring Security Challenge 5: Embracing the UnknownTo learn more about ElevateAI by NICE and its 1K Every Day offer, visit: https://www.elevateai.com/
Meanwhile, for more from Opus Research, visit: https://opusresearch.net/
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