Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?

CX Today

English - April 08, 2024 09:00 - 16 minutes - 11.4 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More

Next Episode: Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

Watch on YouTube.

CX Today's Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus.

We break down the recent news of Klarna's OpenAI-powered chatbot that supposedly does the work of 700 full-time agents.

In doing so, we discuss:

The possible impact of the story on conversational and generative AI adoption in contact centers. Whether we need to be careful when dissecting Klarna's numbers. Lessons we can take away from Klarna's story. Additional advice for implementing conversational AI in the contact center.

To find out how Cirrus can help with your conversational AI deployment, visit: https://www.cirrusresponse.com/

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Twitter Mentions

@cxtodaynews