Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

CX Today

English - April 29, 2024 09:00 - 11 minutes - 7.96 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications.

They deep dive on the Customer Interactions Suite from Tata Communications, which unifies CCaaS and CPaaS. In doing so, they discuss:

The benefits of an all-in-one offeringThe types of business the suite typically attractsWhat the recent acquisition of Kaleyra brings to the suiteWhat's next for the suite?