Latest Business help Podcast Episodes
Episode #216: AVOIDING THE DANGERS OF HAPHAZARD INVOICING
SimpleBiz360™ Podcast - December 07, 2023 06:00 - 4 minutes ★★★★★ - 6 ratingsNever sending, or collecting on invoices happens far too often. The previous sentence sounds ridiculous! However, it is true for small, medium, and large companies. Reasons for this are usually rooted in the lack of systems or adequate procedures. Very few customers will volunteer to pay an inv...
Episode #215: SCALING OUR CORE COMPETENCIES
SimpleBiz360™ Podcast - November 30, 2023 06:00 - 5 minutes ★★★★★ - 6 ratingsCustomers love suppliers that consistently demonstrate customer-pleasing core values. Corporate growth spurts can become very hectic and overwhelming. During expansion mode it is often difficult to maintain the core values that were once the glue of the smaller enterprise. The reasons for this ...
Episode #214: HOW TO PROTECT AGAINST TELEPHONE MISTAKES
SimpleBiz360™ Podcast - November 23, 2023 06:00 - 6 minutes ★★★★★ - 6 ratingsImagine a well-intentioned phone call that gets really ugly in 20 seconds? This happened to me recently. Why? The answer is simple…I let my professional guard down. I initiated the call in a casual manner, while I multi-tasked in the background. Twenty seconds into the call I ran into a POW!!! ...
Episode #213: DO WE NEED A TRIP TO THE TELEPHONE GYM?
SimpleBiz360™ Podcast - November 16, 2023 06:00 - 5 minutes ★★★★★ - 6 ratingsFor many of us, phone conversations are happening less and less compared to 10, or 20 years ago. The same trend is happening in business. Is it time to rebuild those verbal muscles? Today we look at this evolution, and ask ourselves some relevant questions. Are we ready to receive, or make diff...
Episode #212: USING THE NEW “NO” TO OUR ADVANTAGE
SimpleBiz360™ Podcast - November 09, 2023 06:00 - 5 minutes ★★★★★ - 6 ratingsNo reply has now become one of the favorite ways for buyers to say no. As business owners and operators, this style of saying “NO” may seem inviting for our own use. After all, we can avoid confrontation by never having to explain our decisions. However, this trend could also be packed with a ...
EPS 179 Hooswhere ft. Evan Baum
HoosWhere Podcast - November 07, 2023 12:00 - 38 minutes ★★★★★ - 21 ratingsSit tightly as we take a journey through the life and accomplishments of Evan Baum, a distinguished UVA alumni and the current Vice President at Ares. An engaging conversation that sees us traverse from his college years, where he was not only a prodigy in academics but also a stand-out soccer p...
Episode #211: DO WE DEPLOY SERVICE PROCESSORS OR SERVANTS?
SimpleBiz360™ Podcast - November 02, 2023 05:00 - 4 minutes ★★★★★ - 6 ratingsDo our customers see us as true client-success partners, clinical processors, or servant stewards of their time and money? What kind of customer service experiences are we delivering to paying customers? It is incumbent on ownership, executives, and managers, to fully understand the impact serv...
EPS 178 Hooswhere ft. Dare'ra Spragg
HoosWhere Podcast - November 01, 2023 11:00 - 41 minutes ★★★★★ - 21 ratingsRedefining Leadership in Education with Principal Dare'ra Spragg Join us on an intriguing journey with Dare'ra Spragg, a remarkable figure in the field of education, and the principal of Leadership Preparatory Brownsville Middle Academy. She is redefining leadership and reshaping education from...
Episode #210: ARE SHORTCUTS REALLY WORTH IT?
SimpleBiz360™ Podcast - October 26, 2023 05:00 - 4 minutes ★★★★★ - 6 ratingsThe question for this show is an age-old chin-rubber. Are business shortcuts really worth it? What are the typical end results on the backside of vendor claims that the four-hour job can be completed in two hours, or that four-day job can be wrapped up two days? In my life, the results are mixe...
EPS 177 Hooswhere ft. Ashley Mays
HoosWhere Podcast - October 25, 2023 12:00 - 43 minutes ★★★★★ - 21 ratingsToday's show is sure to inspire! Ashley Mays, a dynamic guest with a compelling story, walks us through her journey from her college roots at the University of Virginia (UVA) to her impactful career in economic development and real estate. She uncovers her experiences at UVA, including her ventu...
Episode #209: CHASING WHAT CUSTOMERS ARE NOT TELLING US
SimpleBiz360™ Podcast - October 19, 2023 05:00 - 11 minutes ★★★★★ - 6 ratingsLearning the mathematical power of customer defection rocked my world in 1988. For 35 years I have been chasing the reasons, and solutions. Season 5 continues our hunt for ways to make customers happy, and to keep them coming back. The headwinds of the Experience Economy beckon the necessity to...
EPS 176 Hooswhere ft. Lucy Clare Spooner
HoosWhere Podcast - October 18, 2023 12:00 - 43 minutes ★★★★★ - 21 ratingsFrom Interior Design to Full-Time Painting: An Artist's Journey with Lucy Clare Spooner Ever wondered how an interior designer turned full-time painter navigates the uncertainties of the art world while still pursuing their passion? Meet Lucy Clare Spooner, a creative soul from the small town o...
Episode #208: 35 WHEELBARROWS OF BUSINESS TAKEAWAYS
SimpleBiz360™ Podcast - October 12, 2023 05:00 - 9 minutes ★★★★★ - 6 ratingsYouthful innocence has the ability to reveal certain simplicities of life, and business, that are often hidden inside adulthood complexities! A handful of these bedrock simplicities flooded my mind one spring day in 2023. Three yards of mulch, and 35 wheelbarrows later, I found myself with a sh...
Eps 175 Hooswhere ft Austin Pasztor & Perry Jones
HoosWhere Podcast - October 11, 2023 12:00 - 1 hour ★★★★★ - 21 ratingsAre you familiar with the journey of a student-athlete, from the struggles of maintaining a balance between sports and academics to chasing dreams of making it to the NFL? Join us as we navigate the inspiring journey of UVA Football Alumnis, Austin Pasztor & Perry Jones. Transitioning from a t...
What is User Generated Content (UGC)?
The Path to Growth - October 05, 2023 19:00 - 15 minutesSend us a Text Message. I walk you through what User Generated Content is, why it is important, and steps on how you can not only find it, but take action on it so that your brand can thrive with authenticity and trust. Helpful Links https://thepathtogrowth.org/how-to-leverage-user-generated-...
Episode #207: DESIGNING & IMPLEMENTING PROCESS-CENTRICITY
SimpleBiz360™ Podcast - October 05, 2023 05:00 - 5 minutes ★★★★★ - 6 ratingsImagine how intimidating high-mountain roads could be, if there were no guardrails to protect cars from going off the edge? Processes deliver safety to businesses, in the same way that guardrails protect cars on dangerous roads. Designing Standard Operating Procedures (SOPs) enables our business...
EPS 174 Hooswhere ft. Chudi Obi
HoosWhere Podcast - October 04, 2023 12:00 - 44 minutes ★★★★★ - 21 ratingsTune in to "The Hooshwere" podcast, hosted by Chase Minnifield, for an enlightening episode featuring a remarkable guest, Chudi, who hails from Nigeria but found his academic and career path in the heart of Washington, D.C. and UVA. In this episode, Chudi shares his educational journey, which b...
Episode #206: FLIPPING THE FORMULA FOR BETTER RESULTS
SimpleBiz360™ Podcast - September 28, 2023 05:00 - 6 minutes ★★★★★ - 6 ratingsSam Walton loved this principle, and he used it as one of his top 10 concepts to drive Wal-Mart to meteoric heights. In 1988, I took a chance with this mindset, and it turned our 5.5-million-dollar company into a 12-million-dollar company in 2 years. Imagine exceeding corporate expectations by e...
EPS 173 Hooswhere ft. John Colan
HoosWhere Podcast - September 27, 2023 12:00 - 43 minutes ★★★★★ - 21 ratingsWelcome to "The Hooswhere" podcast, hosted by Chase Minnifield and recorded live in the vibrant heart of DC. This season, join us for intriguing conversations, as we're joined by the insightful Max and our special guest, John Colan, a seasoned professional with a unique journey. In this episode...
Episode #205: JUST ANSWER THE DANG QUESTION!
SimpleBiz360™ Podcast - September 21, 2023 05:00 - 5 minutes ★★★★★ - 6 ratingsToday we look at the all-to-common dilemma of mismanaging customer questions. I once worked with an ex-TV news reporter, who actually created a company devoted to teaching the art of “question deflection.” In fact, this person did quite well. Why? Because there is an enormous corporate appetite ...
EPS 172 Hooswhere ft. Toria Edmonds-Howell
HoosWhere Podcast - September 20, 2023 12:00 - 46 minutes ★★★★★ - 21 ratingsWelcome to "The Hooswhere" podcast with your host Chase Minnifield, broadcasting from the heart of DC. Joining Chase and Max is a remarkable guest, Toria Edmunds-Howell, a UVA alum who's taken the entrepreneurial world by storm. In this episode, Toria shares her journey from choosing UVA to her...
Episode #204: THE SILVER LINING IN OVERSIMPLIFYING BUSINESS
SimpleBiz360™ Podcast - September 14, 2023 05:00 - 4 minutes ★★★★★ - 6 ratingsIn life, we find that answers to many of our questions can be found hidden in simplicity. The same holds true for business. Today we look at the silver lining of viewing our businesses through a very raw, elementary, and basic lens. Granted, we all thrive on selling a product or service that pro...
EPS 171 Hooswhere ft. Tra Nicholson
HoosWhere Podcast - September 13, 2023 12:00 - 44 minutes ★★★★★ - 21 ratingsJoin hosts Chase Minnifield and Max for an insightful conversation with special guest Demetrius Nicholson, affectionately known as Tre. Tre currently works at the Equity Center in UVA, where the mission is to confront racial inequities in Charlottesville and the surrounding areas through researc...
Episode #203: AVOID BECOMING A BUSINESS STREAKER
SimpleBiz360™ Podcast - September 07, 2023 05:00 - 6 minutes ★★★★★ - 6 ratingsLong-term business success can be severely hampered by employees who streak! What is streaking? What are the easy ways to detect if streaking is happening in our companies? What impact can streaking have on our customers? Join us as we uncover three, simple concepts that can eliminate streaking,...
Episode #202: GET RID OF CIRCULAR SERVICE ASAP!
SimpleBiz360™ Podcast - August 31, 2023 05:00 - 3 minutes ★★★★★ - 6 ratingsThe business boneyard is full of companies that were infected with “circular” customer service! Are we taking customers on a never-ending journey, that seems full of lip service, and zero action? Like a mouse on a wheel, many customers experience the ugliness of pursuing service, only to find th...
Episode #201: DOES EMAIL-INBOX MANAGEMENT REALLY MATTER?
SimpleBiz360™ Podcast - August 24, 2023 05:00 - 5 minutes ★★★★★ - 6 ratingsCryptic communication, tardy responses, shoddy detail management, and unanswered customer questions can cripple business success, and hamper future growth. On the flip side, prompt and detailed correspondence can help companies grow by exceeding customer expectations. However, both sides of this...
Episode #200: Wesley Cantrell – Sales as a Profession
SimpleBiz360™ Podcast - August 17, 2023 05:00 - 1 hour ★★★★★ - 6 ratingsOverseeing 8,000 employees creates unique vantage points for assessing business. Wesley uses his career background to support the notion that professional selling is a noble calling, and that this career path is loaded with premier leadership opportunities. We are honored that Wes joins us to hi...
Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS
SimpleBiz360™ Podcast - August 10, 2023 05:00 - 6 minutes ★★★★★ - 6 ratingsExceptional customer service starts with an understanding that the complexities of life are behind every business veneer we encounter. All business professionals have lives that can directly affect their work attitudes. As service providers, we don’t always know what our customers are encounteri...
Episode #198: RECOGNIZING THE “CUSTOMER” IN EVERYONE
SimpleBiz360™ Podcast - August 03, 2023 05:00 - 5 minutes ★★★★★ - 6 ratingsImagine perceiving that all of our daily work activities serve a customer! Well, in reality they do! Whether it’s an invoice paying patron, an associate, a teammate, vendor, supplier, direct report, or even a boss, we have an opportunity to demonstrate good business stewardship. Set aside five m...
Episode #197: EXPRESSING MEANINGFUL BUSINESS COMPLIMENTS
SimpleBiz360™ Podcast - July 27, 2023 05:00 - 5 minutes ★★★★★ - 6 ratingsGiving sincere business compliments can kickstart healthy and productive relationships. The power of authenticity and genuineness are unspoken business qualities that are routinely overlooked. However, every generation seems to respond favorably to business professionals who consistently display...
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