Latest Business help Podcast Episodes
Episode #238: EXPERIENCE ECONOMY SERIES PART 4 - MAPPING
SimpleBiz360™ Podcast - May 09, 2024 05:00 - 10 minutes ★★★★★ - 6 ratingsInstallment number four, of our six-part series, examines customer micro-journeys. Businesses often create dozens of small, customer experiences during the transaction process. It is in these small segments of the purchase that favorable impressions can be won, or lost. Better yet, these compon...
Episode #237: EXPERIENCE ECONOMY SERIES PART 3 - MODELING
SimpleBiz360™ Podcast - May 02, 2024 05:00 - 5 minutes ★★★★★ - 6 ratingsOur third installment of the Experience Economy series is all about finding commonality in a sea of uniqueness. The golden thread of the Experience Economy is to pre-answer common questions before our customers ask them. Getting ahead of our buyers allow us to demonstrate unparalleled respect ...
Episode #236: EXPERIENCE ECONOMY SERIES PART 2 - EMBRACING
SimpleBiz360™ Podcast - April 25, 2024 05:00 - 5 minutes ★★★★★ - 6 ratingsJoin us for the second installment of our six-episode series about the Experience Economy. What is the epicenter of our corporate goals and objectives? Do we have our priorities pointing at the right target? Where does customer perception fit into the puzzle of our operational centricities? Do ...
Episode #235: EXPERIENCE ECONOMY SERIES PART 1 - ACKNOWLEDGING
SimpleBiz360™ Podcast - April 18, 2024 05:00 - 7 minutes ★★★★★ - 6 ratingsJoin us for the first installment of our six-episode series about the Experience Economy. What is the Experience Economy? How does it operate? What does it look, and feel like? What do other voices have to say? In this kick-off show we share 10-12 other voices that help us build a foundation of...
Episode #234:THE UPTICK IN BUSINESS GHOSTING
SimpleBiz360™ Podcast - April 11, 2024 05:00 - 4 minutes ★★★★★ - 6 ratings“Ghosting” is a societal trend that is taking up more office space then ten, twenty or thirty years ago. Today we find various businesses choosing to ignore difficult customer questions, concerns, issues, and tedious follow through. Buyer frustration continues to mount, as vendors are absent, a...
Episode #233: OVERCOMING WORKPLACE SPINIPULATORS
SimpleBiz360™ Podcast - April 04, 2024 05:00 - 5 minutes ★★★★★ - 6 ratingsCrafty, cagey, cunning, corrupt, and creative, SPINIPULATORS are a unique breed of business people that cause workplace havoc. This show offers some tangible ways to survive the ultimate workplace troublemaker. In these five minutes we define the character cocktail that combines the artful word...
SimpleBiz360 Podcast - Episode #232: SHARING OUR LEARNED BUSINESS LESSONS
SimpleBiz360™ Podcast - March 28, 2024 05:00 - 4 minutes ★★★★★ - 6 ratingsThis show touches on the “WISE” versus the “WISER.” Valuable business stories are one of the greatest gifts we can share with others. This week, we invite story-telling to be part of your life. It’s never too late to start paying insight forward. Step out, and share your lessons learned. What i...
Episode #231: IS YOUR COMPANY OTP OR ITP?
SimpleBiz360™ Podcast - March 21, 2024 05:00 - 5 minutes ★★★★★ - 6 ratings“Stinkin’ Thinkin” can stagnate companies, leading to unnecessary financial woes, and possible extinction. High-achieving companies are usually habitual, best-practice chasers! Whereas, the “We’re just fine the way we are” companies, often watch the hungry, and eager-to-learn competitors chalk ...
Sobriety & Getting Our Shit Together In Dog Biz School to Serve You Better
Mind Your Own Dog Business - March 19, 2024 09:00 - 1 hour ★★★★★ - 49 ratings*The following episode contains discussions on topics such as alcohol abuse and trauma that may be triggering some listeners. Please exercise caution and consider your personal experiences and sensitivities before listening. We approach these subjects respectfully and aim to provide insight and ...
Episode #230: THE DANGER OF STRING-ALONG SERVICE
SimpleBiz360™ Podcast - March 14, 2024 05:00 - 4 minutes ★★★★★ - 6 ratingsToday’s show is a quick look at why we should avoid of deploying string-along service techniques. The success of most business transactions is that they lead to repeat purchases, or referrals. So then why do we jeopardize these future events when we service our current customers? Half-truths,...
How to Get Dog Owners to Do The Work in Your Training Programs - Owner Compliance
Mind Your Own Dog Business - March 12, 2024 09:00 - 44 minutes ★★★★★ - 49 ratingsGreat dog-owning clients aren't found. They are created. In this badass episode of the Mind Your Own Dog Biz, Kristen and Ashley discuss dog trainers' issues with getting their dog owners "compliant" in their training programs. Because one struggle that's across the board with any dog traine...
Episode #229: UNDERSTANDING CUSTOMER MICRO-JOURNEYS
SimpleBiz360™ Podcast - March 07, 2024 06:00 - 4 minutes ★★★★★ - 6 ratingsThe Experience Economy feasts on the effects of the transactional micro-journeys! Each transaction has multiple touchpoints that create their own customer impressions. At the end of a purchase, many of our companies have faced one, or maybe two dozen opportunities to please, or displease a payi...
When Is It Time to Leave A Toxic Job As a Dog Trainer & Start Your Own Biz?
Mind Your Own Dog Business - March 05, 2024 10:00 - 29 minutes ★★★★★ - 49 ratingsDon't postpone your peace because chaos is familiar. In this episode of the Mind Your Own Dog Business Podcast, Kristen Lee talks to the dog trainers of the industry who find themselves employed by toxic AF employers, whether that is employees of training facilities that do group classes, boar...
Episode #228:THE SNEAKY TRUTH ABOUT NO COMPLAINTS
SimpleBiz360™ Podcast - February 29, 2024 06:00 - 4 minutes ★★★★★ - 6 ratingsTucked inside our 228th podcast is the Experience Economy poking holes in the myth, that no news is good news! Silence from customers is not always golden. In fact, this quietness might just be a loud megaphone in disguise. These five minutes ask some who, what, where and why questions. Our hop...
Chasing Quality Programs Instead of Money
Mind Your Own Dog Business - February 27, 2024 10:00 - 36 minutes ★★★★★ - 49 ratings"You will be paid in direct proportion to the value you deliver..." This episode of Mind Your Own Dog Business, a podcast for dog trainers and dog business owners, delves into the crucial aspect of delivering value in dog training businesses. This episode is a must-listen for dog trainers and d...
Episode #227: SCOUTING FOR DELIVERABLES
SimpleBiz360™ Podcast - February 22, 2024 06:00 - 5 minutes ★★★★★ - 6 ratingsWhat are customers missing? What are the industry voids, and how can we detect them? Scouts play a vital role in the military, and the world of sports. Adopting a scout mindset in business can help us detect marketplace voids, fill them, and monetize them. The business community will introduce ...
Hustle Crisis Cycle for Dog Trainers - Breaking Up with Toxic
Mind Your Own Dog Business - February 20, 2024 10:00 - 24 minutes ★★★★★ - 49 ratingsIn this episode of the Mind Your Own Dog Business podcast, Kristen Lee covers the toxic AF Hustle Crisis Cycle that many dog trainers and dog businesses unexpectedly find themselves cycling in and out of, leaving them in financial crisis mode and completely burned out. She covers what exactly t...
Episode #226: SIMPLIFYING BUYING DECISIONS
SimpleBiz360™ Podcast - February 15, 2024 06:00 - 6 minutes ★★★★★ - 6 ratingsOne day a man came into my tradeshow booth and told me I was presenting the product incorrectly. I listened. I changed, and so did the outcome of my efforts. This piece of third-party advice changed my income, and the trajectory of a brand. It gives me great excitement to pay it forward in hope...
Episode #225: Hal Moran – The Beauty of Bird Portraits
SimpleBiz360™ Podcast - February 08, 2024 06:00 - 1 hour ★★★★★ - 6 ratingsWe are privileged to invite you on a short journey with a wandering photographer named Hal Moran. Gifted in writing, speaking, and telling stories with his camera, we are delighted to have Hal share his heart with the audience. Bird Portraits are Hal’s specialty, but glorifying-God is the true ...
Episode #224: BUILDING TRUST THROUGH ISSUE RESOLUTION
SimpleBiz360™ Podcast - February 01, 2024 06:00 - 4 minutes ★★★★★ - 6 ratingsThis show is all about revealing our vendor-value to customers, while turning lemons into lemonade. Issues can present a bevy of opportunities to put professional capabilities on full display. This episode encourages us to see issues as a glass half full, and not half empty. Issues are not the ...
Episode #223: Mike Bitter – Redoing Life and Business
SimpleBiz360™ Podcast - January 25, 2024 06:00 - 1 hour ★★★★★ - 6 ratingsMike Bitter shares his personal story, and his passion for enabling businesses to build better processes through technology. Turning things around is a common theme with Mike Bitter. This interview illuminates the power of change in life, and business. While CRM processes are the sweet spot for...
How To Locate and Store Vital Online Information For Your Business
The Path to Growth - January 24, 2024 19:00 - 24 minutesSend us a Text Message. Are you fed up with not having information when you need it? Well, in this episode I walk you through not only how to locate information that you can't find, but how to store it so that it doesn't happen again. Links GoDaddy 1Password As Always Thank you for listening...
Episode #222: AVOID MAKING EMPTY PROMISES
SimpleBiz360™ Podcast - January 18, 2024 06:00 - 3 minutes ★★★★★ - 6 ratingsLazy phrases are often used to shut us up, and tell us what we want to hear. Today we look at and empty, casual, and over-used response that we often deploy in life, and at work. In fact, we can almost see this picture in our mind’s eye; the responder is multi-tasking, void of eye contact, and ...
Episode #221: CELEBRATING OUR CUSTOMERS
SimpleBiz360™ Podcast - January 11, 2024 06:00 - 4 minutes ★★★★★ - 6 ratingsHow many days, weeks, months, or years go by before we let customer know that we appreciate their business? The printed “Thank You” post card in the shipment box is a nice display of gratitude, but is it really perceived as sincere? Granted, the customer may appreciate the gesture, but how much...
Episode #220: WHAT IF TRUTH COULD LEAD THE WAY?
SimpleBiz360™ Podcast - January 04, 2024 06:00 - 4 minutes ★★★★★ - 6 ratingsStart the year with one word that can change everything! TRUTH needs no strategy. TRUTH needs no angle. TRUTH needs no wiggle room. TRUTH needs no sugar-coating. TRUTH only needs a willing participant. Give TRUTH a chance to guide your 2024. In 35 years, I’ve never met a customer that hated tr...
Episode #219: IS WIGGLE ROOM GOOD FOR BUSINESS?
SimpleBiz360™ Podcast - December 28, 2023 06:00 - 5 minutes ★★★★★ - 6 ratingsToday we break out the coffee as we look at the business concept of creating “wiggle room.” Is wiggle room good, or bad for business? Join us as we examine both sides of this two-sided, topical coin. The bottom line, as always, is how can “wiggle room” affect the customer experience? This show ...
Episode #218: THE CHRISTMAS GIFT THAT KEEPS ON GIVING
SimpleBiz360™ Podcast - December 21, 2023 06:00 - 7 minutes ★★★★★ - 6 ratingsBelieve. Receive. Rejoice. Support the Show.
Episode #217: ELIMINATING UNNECESSARY CUSTOMER CONFUSION
SimpleBiz360™ Podcast - December 14, 2023 06:00 - 6 minutes ★★★★★ - 6 ratingsHow about a little constructive fun to disrupt the rhythm of routine business? First, gather the troops, and head to the conference room with pen and pad in hand! Next, ask everyone to “BE THE CUSTOMER” for this exercise. The third step is to focus on the concepts of simplicity, streamlining, o...
Episode #216: AVOIDING THE DANGERS OF HAPHAZARD INVOICING
SimpleBiz360™ Podcast - December 07, 2023 06:00 - 4 minutes ★★★★★ - 6 ratingsNever sending, or collecting on invoices happens far too often. The previous sentence sounds ridiculous! However, it is true for small, medium, and large companies. Reasons for this are usually rooted in the lack of systems or adequate procedures. Very few customers will volunteer to pay an inv...
Episode #215: SCALING OUR CORE COMPETENCIES
SimpleBiz360™ Podcast - November 30, 2023 06:00 - 5 minutes ★★★★★ - 6 ratingsCustomers love suppliers that consistently demonstrate customer-pleasing core values. Corporate growth spurts can become very hectic and overwhelming. During expansion mode it is often difficult to maintain the core values that were once the glue of the smaller enterprise. The reasons for this ...
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