Latest Automated Podcast Episodes
What trends are shaping customer experiences in 2024?
Questions for now - Compelling perspectives on digital CX - March 27, 2024 10:30 - 27 minutes ★★★★★ - 3 ratingsOn this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024. Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and opportunities in lev...
Beyond Bosch podcast 41 - Cyber Security and the power of empowering others
Beyond Bosch - March 22, 2024 19:49 - 16 minutesRita Barrios is a senior cyber security engineer and project security manager at Bosch. She's been in cyber security and the tech space for decades. Rita believes that nothing is impossible and that there is power in saying yes to opportunity. Beyond her passion for cyber security, Rita devotes ...
How can employee-facing technology improve your customer experience?
Questions for now - Compelling perspectives on digital CX - February 27, 2024 09:30 - 24 minutes ★★★★★ - 3 ratingsOn this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience. Tools like agent-assist bots and internal collaboration platforms can enable team members to work effectively and efficient...
How FlowForma Process Automation Ensures ISO Compliance
Automate & Elevate - February 13, 2024 15:00 - 10 minutesWelcome to ‘Automate & Elevate’ – a podcast brought to you by FlowForma. In every episode, we interview thought leaders or one of our own customers and ask them about their Digital Transformation journey to a paperless office. Tune in to learn best practices and recommendations directly from you...
Has the time come to prioritize voice-first experiences?
Questions for now - Compelling perspectives on digital CX - January 11, 2024 09:30 - 31 minutes ★★★★★ - 3 ratingsOn this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future. Voice technology offers distinct advantages over other forms of inputs, allowing for lower effort customer interactions, incre...
Opening New Domains - Auston Payyappilly
Beyond Bosch - January 07, 2024 01:22 - 25 minutesIn this episode, we talk with Auston Payyappilly, Senior Manager; Product Manager and System Architect for ADAS & Cockpit Vehicle Computers. Auston's coworkers know him as the go-to guy for getting answers. Whether it's about mechanical engineering, software, marketing, or finance, Auston has ...
Empowering the talent of the future - Kat Owsley & Kerry Ebersole Singh
Beyond Bosch - December 12, 2023 16:06 - 38 minutesIn this episode we talk with Kerry Ebersole Singh at Michigan Economic Development Corporation (MEDC) and Kat Owsley, President, Bosch Community Fund about talent and the future of work. Kerry and Kat share insights from decades in the business of developing people and systems that encourage inc...
Are these digital CX resolutions on your list for 2024?
Questions for now - Compelling perspectives on digital CX - December 08, 2023 23:34 - 20 minutes ★★★★★ - 3 ratingsOn this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We’ve asked a number of big questions this past season, covering topics like automation, changing customer preference...
What do people get wrong about automation?
Questions for now - Compelling perspectives on digital CX - November 14, 2023 14:30 - 26 minutes ★★★★★ - 3 ratingsOn this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automati...
When the fashion meets function with Alona Wells
Beyond Bosch - October 20, 2023 14:52 - 25 minutes“If you have well designed product it can transcend to an experience for the everyday consumer.” Alona Wells is talking about dishwashers. Wells brings her experience in high fashion to the appliance world. The consumer experience is carefully crafted from a considerable amount research and ...
How can start-ups achieve the same world-class customer experience as a Fortune 500 company?
Questions for now - Compelling perspectives on digital CX - October 13, 2023 18:46 - 26 minutes ★★★★★ - 3 ratingsOn this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment. To succeed in the marketplace, start-ups need to provide CX that's seamless, simple a...
Hydrogen technologies of the 21st century - Matt Thorington
Beyond Bosch - September 17, 2023 22:35 - 24 minutesFor technicians and engineers, the greatest job satisfaction often comes from taking on the most challenging problems. Today, some of the most stubborn problems can be found in heavy industry, particularly "hard to decarbonize" sectors like steel, cement and heavy trucking. That's where Matt T...
How can brands rethink data security to maintain customer trust?
Questions for now - Compelling perspectives on digital CX - September 07, 2023 17:51 - 31 minutes ★★★★★ - 3 ratingsOn this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University o...
The future of parking is here with Lisa John
Beyond Bosch - August 12, 2023 18:58 - 29 minutesWhether or not you love driving, there is one thing that most of us can agree we do not love and that's parking. The innovation and technology in the mobility sector continues to advance rapidly and in this episode we focus on the topic of parking. You will hear from Lisa John, Director of en...
How can brands leverage innovation to recruit top-tier talent?
Questions for now - Compelling perspectives on digital CX - July 31, 2023 19:42 - 25 minutes ★★★★★ - 3 ratingsThe job market is changing at a faster pace than ever, and to keep up, brands need to continually recalibrate their recruitment processes to ensure they’re attracting top candidates. A shift in strategy and the leveraging of technology and automation can help companies position themselves as emp...
Racing toward an electrified future with Aakhilesh Singhania
Beyond Bosch - July 17, 2023 19:12 - 18 minutesIntensity on the racetrack steers the way toward an electrified future Aakhilesh Singhania loves an intense situation. And these come hard and fast in his job as a senior applications engineer with Bosch Motorsport. His work often places him on the side of a racetrack, giving professional team...
How do customer expectations change in difficult economic climates?
Questions for now - Compelling perspectives on digital CX - June 29, 2023 16:43 - 21 minutes ★★★★★ - 3 ratingsOn this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice president of custome...
When software meets hardware and passion meets purpose with Steven Brohl
Beyond Bosch - June 15, 2023 18:05 - 14 minutesWhat does software, ride sharing and a parrot have in common? Well, you'll have to listen to this episode to find out. Steven Brohl is a software engineer who went from the neighborhood computer repair guy to playing a crucial role in the RideCare Solutions group at Bosch in Plymouth, MI. R...
WTF is Good Debt?
The Recurring Wealth Podcast - May 30, 2023 09:00 - 24 minutes ★★★★★ - 212 ratingsIt is totally normal to view debt as dangerous, to view debt as something that can mess up your future. If you’re anything like me, you probably grew up hearing messages that debt was bad. “Credit cards are evil” and “Loans mean you’re poor”. Taking on debt basically meant you were in an inescap...
When Tragedy Becomes a Driving Purpose in Life with Rich Nesbitt
Beyond Bosch - May 26, 2023 19:06 - 16 minutesRich Nesbitt is the Head of Marketing and Business Strategy for Product Managment for the Bosch Chassis Division in North America. Rich is an Engineer by trade and found his path through tragic events in his youth that drove him to work to make the roads safer for all of us. As a father of two...
How can brands keep up with algospeak?
Questions for now - Compelling perspectives on digital CX - May 25, 2023 21:13 - 21 minutes ★★★★★ - 3 ratingsOn this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, former vice president and man...
A trailer for now: Questions for now - Compelling perspectives on digital CX
Questions for now - Compelling perspectives on digital CX - May 18, 2023 18:42 - 59 seconds ★★★★★ - 3 ratingsWho, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX). Join host Robert Zirk as he asks big thinkers today’s big questions. Featuring thought leaders from beloved brands and...
Making the world sound better with Nolen Ryba
Beyond Bosch - May 16, 2023 12:46 - 16 minutesSince his early teens Nolen Ryba has been an audiophile seeking the best sound imaginable. Today, he’s with a group of fellow sound enthusiasts delivering on that dream. Nolen is a Design Engineer on a team of “audio nerds” at Electro-Voice. They’re delivering on that dream with the giant M...
What actually is AI and Chat GPT? - Zico Kolter
Beyond Bosch - April 19, 2023 17:58 - 39 minutesChat GPT, Machine Learning, Artificial Intelligence (AI) - all buzz words that are taking over conversations in the tech space and beyond. With hot topics, there tends to be polarizing views and lots of opinions! In this episode, we talk to an expert in AI to help break down the concepts of Chat...
Is This Keeping You From Wealth?
The Recurring Wealth Podcast - April 17, 2023 09:00 - 28 minutes ★★★★★ - 212 ratingsOur mindset is a product of our conditioning. The question is… what have you been conditioned to believe about the topic of money that’s keeping you from creating wealth? In today’s episode, our wealth chat uncovers reasons why you’re not wealthy, taking a closer look at the thoughts, behaviors,...
Turn Your Business Into Something That Can Create Wealth
The Recurring Wealth Podcast - April 10, 2023 09:00 - 12 minutes ★★★★★ - 212 ratingsIf you’re ready to have a business that brings in consistent income with solid margins as an entrepreneur, then listen in because this week we’re diving even further into wealth creation using my secret, repeatable system… the Predictable Profit Model, to turn your business into something that c...
The 3 Wealth Systems
The Recurring Wealth Podcast - April 03, 2023 09:00 - 20 minutes ★★★★★ - 212 ratingsThe disruptor movement exists to allow EVERYONE who wants a place in the wealth space to have one.. because wealth is AWESOME! So tune in because today I’m showing you just how you can create that space using The 3 Wealth Systems, aka three approaches you can take to wealth! The 3 Wealth System...
The Secret to Wealth
The Recurring Wealth Podcast - March 27, 2023 09:00 - 17 minutes ★★★★★ - 212 ratingsDid you know as an entrepreneur, you have a secret advantage and direct path to wealth? In this episode, I’m opening your mind to what is truly possible by uncovering the secret to wealth! While everyone else is stuck in the cycle of focusing their effort on making money, you have the unique abi...
The Disruptor Movement
The Recurring Wealth Podcast - March 20, 2023 18:10 - 10 minutes ★★★★★ - 212 ratingsIt's time to disrupt the wealth industry and create wealth that pays you now & forever through The Disruptor Movement. In this episode, I’m inviting you to join a new generation of women that are redefining how they generate wealth. So follow along as we disrupt the wealth industry by showing y...
Impossible is just an opinion with Uli Jaschek
Beyond Bosch - February 28, 2023 15:04 - 15 minutesA kitchen magnet on Uli Jaschek’s refrigerator serves as a daily reminder. It reads, “Impossible is just an opinion.” Uli is living proof of that. Just about everything she has put her mind to, she has achieved because of her own opinion of what is possible for her. Uli is now the CEO of Bosc...
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