How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

Questions for now - Compelling perspectives on digital CX

English - October 13, 2023 18:46 - 26 minutes - 24.6 MB - ★★★★★ - 3 ratings
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On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.

To succeed in the marketplace, start-ups need to provide CX that's seamless, simple and positive. Join us as we discuss how the most successful businesses leverage technology to prioritize empathy and humanity in interactions, all while gaining a deeper understanding of their customers.

Listen for the actionable insights of Alroy Almeida, director of deep tech at Velocity, one of Canada's leading start-up incubators, and Brian Hannon, global head of customer experience innovation at TELUS International.

Visit our website to learn more about TELUS International.