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How do customer expectations change in difficult economic climates?
Questions for now - Compelling perspectives on digital CX
English - June 29, 2023 16:43 - 21 minutes - 19.5 MB - ★★★★★ - 3 ratingsTechnology Business tech trends nps health tech web3 metaverse work from home automated intelligence fintech futurist work from anywhere Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: How can brands keep up with algospeak?
On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice president of customer experience innovation at TELUS International.
Rising inflation is making consumers think twice, and think differently, about their purchases. Likewise, many brands are working with tighter budgets, and facing heightened pressure as they strive to do more with less.
Join us as we look at where we are now and what brands can do to meet customer expectations today and well into the future.
Visit our website to learn more about TELUS International.