Winning On Main Street - Small Business Podcast
344 episodes - English - Latest episode: 6 months ago - ★★★★ - 15 ratingsGain actionable insights each week on how to successfully run a small business in today’s competitive landscape. In each episode, Gordon Henry chats with small business owners, entrepreneurs, and industry experts about the challenges of starting a business and how to provide incredible client experiences. We focus on technology, especially cloud software, that small businesses can use to modernize and automate their businesses to become easier to do business with. We are passionate about helping small businesses grow, modernize, and thrive in today’s evolving environment. To learn more visit: https://www.winningonmainstreet.com
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Episodes
How this Dog Walker is Giving Back to Medical Workers and Adapting Her Business – Rachel Bowers
June 05, 2020 14:00 - 20 minutes - 18.8 MBAt Brooklyn Bark, we recently celebrated our 10th anniversary and we help take care of many types of pets but most of our business comes from dog walking. What makes us a little different is all of our staff is highly trained and certified in pet CPR and first aid. Although we are not considered an essential business and thus closed, some of our clients are medical workers or frontline workers in various capacities. We have been trying to give back where we can and care for their pets free o...
Brooklyn Bark
June 05, 2020 14:00 - 20 minutes - 18.8 MBHost Gordon Henry talks with Rachel Bowers of Brooklyn Bark. Brooklyn Bark is a recent recipient of a Thryv Foundation grant and has been donating her time in the New York City area, walking pets of COVID-19 frontline responders. Rachel founded the company in 2010 and she shares her thoughts on how COVID-19 has impacted her business as well as on the government assistance programs.
How this Dog Walker is Giving Back to Medical Workers and Adapting Her Small Business – Rachel Bowers
June 05, 2020 14:00 - 20 minutes - 18.8 MBAt Brooklyn Bark, we recently celebrated our 10th anniversary and we help take care of many types of pets but most of our business comes from dog walking. What makes us a little different is all of our staff is highly trained and certified in pet CPR and first aid. Although we are not considered an essential business and thus closed, some of our clients are medical workers or frontline workers in various capacities. We have been trying to give back where we can and care for their pets free o...
Big Frog Custom T-Shirts
May 29, 2020 14:00 - 19 minutes - 17.9 MBHost Gordon Henry has a discussion with David Riddell, a franchise owner with Big Frog Custom T-Shirts. David, a recent recipient of a Thryv Foundation grant, talks about his reopening strategies and how his business will bounce back from the Covid-19 crisis.
How the Power of Community is Helping Small Businesses Survive – David Riddell
May 29, 2020 14:00 - 19 minutes - 17.9 MBBig Frog Custom T-Shirts & More is a franchise business that started about 12 years ago and today there are about 80 stores across the country. I own 2 stores in the North Carolina area and what makes us a little unique is we have a retail space, free design, and offer one-off custom print t-shirts. We offer screen printing and embroidery as well as direct-to-garment (DTG) printing. It’s never a good time for a pandemic but our slow season is the beginning of the year, November through Feb...
COVID-19 Small Business Loan Options and Forgiveness Requirements– Ami Kassar
May 22, 2020 14:00 - 28 minutes - 26.1 MBWe’ve been around for just over a decade, as an advocate for small business owners and entrepreneurs during the loan process. We primarily help business owners secure SBA loans and we’ve helped over a thousand local businesses navigate the application process and secure funding. Our median loan size is about $350,000 and our average loan size is close to $3,000,000. I don’t believe the PPP loan was intended to be an entitlement, it was created to help save jobs and essentially cover 2 mont...
COVID-19 Loan Forgiveness
May 22, 2020 14:00 - 28 minutes - 26.1 MBGordon Henry speaks with Ami Kassar of MultiFunding Business Loan Advisors. Small businesses have been greatly impacted by COVID-19. MultiFunding Business Loan Advisors help small businesses find the best financing options. Navigating that process in today's pandemic environment with the various government and small business programs available can be an overwhelming task. Gordon and Ami discuss specifics on these various programs, what they were originally intended for and how to ensure...
How This Female Entrepreneur’s Determination is Helping Her Business Survive COVID – Lynette Sutton
May 15, 2020 14:00 - 25 minutes - 23 MBGirl Contracting is a female-managed, commercial and residential construction company that was established in Pennsylvania a little over 2 years ago. We offer a personalized approach to design, building, and renovations. Our projects range from new construction and full rehabs to remodeling and additions. I started 13 years ago as a small Real Estate investor, buying and flipping homes. I hired all the tradesmen myself and took an interest in the details of every project. I would pull the ...
How This Female Entrepreneur’s Determination is Helping Her Small Business Survive COVID – Lynette Sutton
May 15, 2020 14:00 - 25 minutes - 23 MBGirl Contracting is a female-managed, commercial and residential construction company that was established in Pennsylvania a little over 2 years ago. We offer a personalized approach to design, building, and renovations. Our projects range from new construction and full rehabs to remodeling and additions. I started 13 years ago as a small Real Estate investor, buying and flipping homes. I hired all the tradesmen myself and took an interest in the details of every project. I would pull the ...
Girl Contracting
May 15, 2020 14:00 - 25 minutes - 23 MBGordon Henry speaks with Lynette Sutton, owner of Girl Contracting in the Philadelphia area. Lynette shares the background on how Girl Contracting got started and talks about how her business in fairing amid COVID-19.
The Steps This Brooklyn Small Business Sandwich Shop is Taking to Provide Safe Service – Ricardo Picon
May 08, 2020 14:00 - 22 minutes - 20.6 MBThe Sandwich Shop has been around for 7 years and was started by my wife, who is a trained chef. After her training, she worked in the fine dining industry for several years before deciding to take an innovative approach to make the simple sandwich more delicious. Her vision was to recreate the local flavors from the various places she had visited and infuse those flavors into each sandwich. My background was in advertising and branding so we put our skills together and went to work building...
The Steps This Brooklyn Sandwich Shop is Taking to Provide Safe Service – Ricardo Picon
May 08, 2020 14:00 - 22 minutes - 20.6 MBThe Sandwich Shop has been around for 7 years and was started by my wife, who is a trained chef. After her training, she worked in the fine dining industry for several years before deciding to take an innovative approach to make the simple sandwich more delicious. Her vision was to recreate the local flavors from the various places she had visited and infuse those flavors into each sandwich. My background was in advertising and branding so we put our skills together and went to work building...
The Sandwich Shop
May 08, 2020 14:00 - 22 minutes - 20.6 MBHost Gordon Henry talks with Ricardo Picon on how his business has pivoted amid the COVID-19 pandemic. Ricardo and his wife on a sandwich shop in Brooklyn, NY and have found ways to keep their business afloat by using delivery and pick up for his customers.
How to Reimagine Your Small Business to Meet Customer Expectations Today – Barry Moltz
April 17, 2020 14:00 - 33 minutes - 30.3 MBI’m speaking to you today from a high-rise building in Chicago just off a vacant Michigan Avenue, which is crazy considering it's one of the busiest retail districts in the world. There are over 30 million small businesses in America and something like 95 percent of them were impacted in one way or another by the coronavirus. Upwards of 50 percent of them have had to close their businesses and while most hope to reopen without government assistance it will be hard for many of them to hold on...
Barry Moltz On Crisis Funds
April 17, 2020 14:00 - 33 minutes - 30.3 MBThe COVID-19 pandemic is one of the most unique crises our world has have ever faced. The health impact is obvious, and the economic impact is nearly unprecedented. As a nation, we haven’t seen unemployment levels this high since the Great Depression. With this economic uncertainty, many business owners are applying for or considering applying for financial assistance and disaster relief funds. We recently spoke with author Barry Moltz, Barry is a small business expert, and he had a lot to...
How to Reimagine Your Business to Meet Customer Expectations Today – Barry Moltz
April 17, 2020 14:00 - 33 minutes - 30.3 MBI’m speaking to you today from a high-rise building in Chicago just off a vacant Michigan Avenue, which is crazy considering it's one of the busiest retail districts in the world. There are over 30 million small businesses in America and something like 95 percent of them were impacted in one way or another by the coronavirus. Upwards of 50 percent of them have had to close their businesses and while most hope to reopen without government assistance it will be hard for many of them to hold on...
COVID-19 Financial Relief Strategies - Tee Rowe, CEO of America’s SBDC
April 10, 2020 14:00 - 28 minutes - 26 MBCOVID-19 has devastated many small businesses. And while there’s federal, state, and private assistance available, understanding the various funding options can be confusing. Which disaster recovery loans are best for each business? What terms and rates are fair? How can you apply for other COVID-19 grants and help? We recently spoke with “Tee” Rowe, Chief Executive Officer of America’s Small Business Development Center (SBDC). The SBDC works with the Small Business Administration (SBA) to...
Tee Rowe, CEO of America’s SBDC
April 10, 2020 14:00 - 28 minutes - 26 MBHow small businesses can access critical funds to survive the pandemic
Where Small Businesses Can Find Information About Pandemic Relief Loans and Grants – Tee Rowe & Matthew Gourgeot
April 10, 2020 14:00 - 28 minutes - 26 MBThe SBDC helps small businesses with management assistance, technical assistance, and business planning. Whereas the SBA is more of a financial partner in helping small businesses obtain loans. The SBDC and SBA are really two sides of a coin with both organizations focused on helping foster small business in America. The Thryv Foundation is the charitable arm of Thryv Inc. and we empower, develop, and invest in small businesses across America. We host webinars and seminars for small busine...
How Local Businesses Are Adapting Their Services and Insights from the COVID-19 Small Business Impact Survey
March 27, 2020 14:00 - 31 minutes - 28.8 MBEssentially Well Oiled is a store in Colden, NY and we offer local products from about 14 different suppliers. Anything from honey to maple syrup and jewelry to jelly, our biggest selling product is chocolates that I make and infuse with essential oils. We started about 3-years ago selling online and opened our brick-and-mortar store in February of 2019. While our store is still open, we have a 2 person limit and we offer online ordering options. We’ve taken a lot of steps to help customers ...
Small Businesses Respond To The Pandemic
March 27, 2020 14:00 - 32 minutes - 29.6 MBMany of Thryv’s own clients are using software and other technology to adapt their work practices. We spoke with small business owners and Thryv users to hear how they’re adapting to this new economic environment. Then, podcast host Gordon Henry and Thryv research guru Alan Traverse discuss the recently-conducted joint study with Thryv and America’s Small Business Development Centers (SBDC) to understand exactly how deeply the new coronavirus (COVID-19) is impacting small businesses.
How Small Businesses Can Handle The Coronavirus Crisis
March 20, 2020 14:00 - 31 minutes - 28.9 MBIn dealing with the coronavirus (COVID-19) outbreak, we’re staying as up-to-date as possible on the effects of the pandemic on small businesses — both locally and on a national level. We spoke with renowned small business expert Gene Marks to discuss everything small businesses are facing financially given the economic downturn caused by the global pandemic. More importantly, we discussed how to adapt to (and combat) economic challenges related to COVID-19.
How to Apply for Disaster Relief Loans and Negotiate Payment Deferrals with Vendors - Gene Marks
March 20, 2020 14:00 - 31 minutes - 28.9 MBThe one thing I can tell you is the coming recession is very different than the Great Recession. In my business, we sell various CRM systems to our clients across the country and while current projects are still moving forward, future projects are on pause right now. The response we are hearing from clients is very different than in 2009. There is an abundance of capital available, including the massive stimulus from the government as well as private sources. I talk and write a lot about s...
How to Small Businesses Can Apply for Disaster Relief Loans and Negotiate Payment Deferrals with Vendors - Gene Marks
March 20, 2020 14:00 - 31 minutes - 28.9 MBThe one thing I can tell you is the coming recession is very different than the Great Recession. In my business, we sell various CRM systems to our clients across the country and while current projects are still moving forward, future projects are on pause right now. The response we are hearing from clients is very different than in 2009. There is an abundance of capital available, including the massive stimulus from the government as well as private sources. I talk and write a lot about s...
Why Small Businesses Should ThinkLikeAnApp to Reach Today’s Consumers - Neal Polachek
March 13, 2020 14:00 - 44 minutes - 40.7 MBToday there is a concern from consumers about getting out in public and especially around groups of people. At the same time, I think it’s an opportunity for businesses to pause and think about how they are conducting business. Are there areas in their business, they can leverage technology to improve the customer experience? About a year and a half ago I was asked to speak on the topic of the customer journey. As I thought about the presentation, I found myself staring at my phone and the...
How to ThinkLikeAnApp to Reach Today’s Consumers - Neal Polachek
March 13, 2020 14:00 - 44 minutes - 40.7 MBToday there is a concern from consumers about getting out in public and especially around groups of people. At the same time, I think it’s an opportunity for businesses to pause and think about how they are conducting business. Are there areas in their business, they can leverage technology to improve the customer experience? About a year and a half ago I was asked to speak on the topic of the customer journey. As I thought about the presentation, I found myself staring at my phone and the...
Think Like An App
March 13, 2020 14:00 - 45 minutes - 41.5 MBWhy is customer experience so important? Neal Polachek, founder of Think Like An App, says today’s consumers expect results now. And he’s right. When we book an appointment, we’d rather tap than call. Want a date? Swipe away. Buy a car in a single click. Think Like An App approaches today’s market with the modern consumer in mind. They help businesses incorporate a mobile mindset into everything they do to anticipate the future. We recently spoke with Neal about why even if you’re not in ...
Mark Langford, Exec. Director SBDC
March 06, 2020 15:00 - 37 minutes - 34.7 MBCan America’s SBDC help your business? Hear how to avoid common mistakes, plan for the future — and even borrow money
Your Small Business Consultants - Mark Langford, Exec. Director SBDC
March 06, 2020 15:00 - 37 minutes - 34.7 MBDid you know 82% of businesses that fail to cite cash flow as the main factor in their failure? It’s unfortunate, considering the many positive effects small businesses have on the U.S. economy. The Small Business Development Center (SBDC) works with the Small Business Administration to encourage small business growth. There are about 1,000 SBDCs across the U.S. and its territories. We recently spoke with Thryv friend and SBDC leader Mark Langford, on how the SBDC can help small businesses...
Who Is Arizona
February 14, 2020 15:00 - 27 minutes - 25.2 MBWho Is Arizona? If you ask digital publisher Michael Kristiansen, it’s the entrepreneur-friendly state. And that’s exactly why he started his small business. Michael helps small businesses promote themselves and generate new leads via his company Who Is Arizona, along with other local marketing and video organizations. In fact, he’s so good at helping businesses “spider the web,” he’s earned the name “Spiderman” locally. We spoke with Michael about how he uses his customer relationship mana...
Tom Caron V2
February 07, 2020 15:00 - 24 minutesA personal development coach from Maine uses CRM software, social media, and video to help sales people improve their mindset and move to the next level
Tom J. Caron - Personal Development Coach
February 07, 2020 15:00 - 24 minutes - 22.1 MBA personal development coach from Maine uses CRM software, social media, and video to help sales people improve their mindset and move to the next level
Personal Development Coach - Tom J. Caron
February 07, 2020 15:00 - 24 minutes - 22.1 MBSynchronicity coaching. Neuro-Linguistic Programming (NLP). Hypnotherapy and Mental & Emotional Release® Therapy. Familiar? Neither were we. That’s where Tom J. Caron and his mindset coaching business come in. Tom runs a small business as a speaker, personal development coach, and mindset trainer in Portland, Maine. According to him, Tom’s been empowering people to reach their full potential for more than 20 years. He focuses on sales training, but he also has specialties in multiple other ...
Enhancing Your Customer's Experience
January 31, 2020 15:00 - 21 minutes - 19.3 MBAre you easy to do business with? It’s a broad, tough question to answer. And compared to the average small business, you can probably safely say, “Yes! I am easy to work with.” Now, compare yourself to the larger companies that do what you do. Are you just as easy to work with as they are? Thryv leaders Ryan Cantor and Grant Freeman recently tackled this question and others at Thryv’s user conference Connect19. They dove deep into the topic of rising consumer expectations and how being e...
How to Enhance Your Small Business's Customer's Experience
January 31, 2020 15:00 - 21 minutes - 19.3 MBAre you easy to do business with? It’s a broad, tough question to answer. And compared to the average small business, you can probably safely say, “Yes! I am easy to work with.” Now, compare yourself to the larger companies that do what you do. Are you just as easy to work with as they are? Thryv leaders Ryan Cantor and Grant Freeman recently tackled this question and others at Thryv’s user conference Connect19. They dove deep into the topic of rising consumer expectations and how being e...
Sun Inc
January 17, 2020 15:00 - 19 minutes - 18.1 MBIf you’ve ever hired an attorney (or if you are an attorney), you know legal services can be pretty pricey. So naturally, it can be difficult for anyone with a lower income to access legal help. But entrepreneur Seth Usifo Nwosu says that’s not acceptable. So he started a small business to make justice accessible and affordable for all. Seth and his small business S.U.N., INC. provide paralegal and nursing consulting services in Phoenix, Arizona, and Newark, New Jersey. But he doesn’t do i...
Advizco
January 10, 2020 15:05 - 27 minutes - 25.2 MBHave you ever felt that as a small business owner, you’re expected to do it alone? There’s no shortage of consulting firms for large corporations. But the resources for small business owners are often a lot harder to find. Or, they’re so costly, they’re inaccessible. Entrepreneur Andrew Sternke saw this problem, and he knew he could help. So in 2019, he started a small business consulting firm called Advizco. Located in Dallas, Texas, Advizco offers their small business clients meaningful a...
Heeler Wood Care
January 03, 2020 15:00 - 26 minutes - 23.8 MBEntrepreneur Lance Whatley started Heeler Wood Care in Dallas, Texas about 10 years ago. The company built its notoriety in wood staining but has since expanded its services into the construction and design of fences, pergolas, decks, gazebos, and more. Chris Burch handles operations, advertising, and sales for Heeler Wood Care. According to Chris, success in the wood business is all about managing skilled teams of subcontractors. But even with a solid team in place, the real trick is getti...
The Algebra Of Happiness - Scott Galloway
December 27, 2019 15:00 - 44 minutes - 40.8 MB77% of small business owners say they’re “happy to extremely happy.” But surprisingly, 44% of those entrepreneurs say they’re working more hours than they did this time last year. And 65% reported they worked at least every other weekend. It turns out the correlation between success and happiness is more mathematical than you’d think. NYU professor and New York Times bestselling author Scott Galloway has spent countless hours researching and studying this phenomenon. He recently shared his ...
The Algebra Of Happiness
December 27, 2019 15:00 - 44 minutes - 40.8 MB77% of small business owners say they’re “happy to extremely happy.” But surprisingly, 44% of those entrepreneurs say they’re working more hours than they did this time last year. And 65% reported they worked at least every other weekend. It turns out the correlation between success and happiness is more mathematical than you’d think. NYU professor and New York Times bestselling author Scott Galloway has spent countless hours researching and studying this phenomenon. He recently shared his ...
Scott Galloway Connect19 Keynote Address
December 27, 2019 15:00 - 44 minutesWisdom and life advice from NYU Stern School of Business professor and New York Times bestselling author Scott Galloway
An Average Joe's Guide To Wealth and Success
December 20, 2019 15:00 - 28 minutes - 26 MBCan you coast up a hill? Entrepreneur and Thryv President & CEO Joe Walsh recently asked a crowd of small business owners and software power users this question at Thryv’s first-ever entrepreneur conference, Connect19. The obvious answer is, “no.” But you can probably guess there’s more to the story. Small business owners know best that building a business doesn’t come easily. Consumers are in charge, and their expectations are evolving quickly. But according to Joe, big businesses aren’t t...
Joe Walsh Connect19 Keynote Address
December 20, 2019 15:00 - 28 minutesLegendary entrepreneur Joe Walsh shares the inspiring personal story of how he built himself up from humble beginnings
Lucas Construction Services
December 11, 2019 15:52 - 27 minutes - 24.9 MBMany small business owners always had dreams of building and running their own businesses. Others fall into entrepreneurship and have to figure it out as they go. While neither route is best, all have inspiring stories to share. Jaron Lucas, the founder of Lucas Construction Services, says he was laid off from his job as a mechanical engineer 7 years ago. But, as a third-generation contractor raised in the industry by his father and grandfather, he didn’t wallow. Instead, he picked up his t...
Winning With MKC Cleaning Services
November 05, 2019 22:38 - 22 minutesA Kansas cleaning service masters technology to schedule clients on the go and run all aspects of her business.
MKC Cleaning Services
November 05, 2019 22:38 - 23 minutes - 21.4 MBThese days, more and more business owners are eschewing the brick-and-mortar office and opting to run their businesses virtually. With a web presence and the right technology, you can manage appointments, handle your finances, and even engage your customers from your smartphone. We sat down with Mary Crevier, owner and founder of MKC Cleaning Services in Olathe, Kansas. In this interview, Mary described how she uses technology to schedule her clients on-the-go and manage her business from h...
Hyperion Brewing
October 28, 2019 18:28 - 24 minutes - 22.2 MBDigital marketing can do more than simply get customers in your door. When used properly, it can bring your existing customers together and transform them into a community of loyal fans. We sat down with Alex McKeown, owner and founder of Hyperion Brewing Company to hear how she’s using social media, text, and email marketing to engage with her customers and keep them coming back. Hyperion Brewing Company, a craft brewery in Jacksonville, Florida, is as much a passion project as it is a bu...
Winning With Hyperion Brewing
October 28, 2019 18:28 - 24 minutesA Jacksonville craft brewery uses software to manage client bookings, communications, invoices, and payments for their beer garden
Winning With Knoxville Room Service
October 11, 2019 14:41 - 25 minutesA Tennessee liquor delivery service manages client data, processes orders, and accepts payments using mobile software
Knoxville Room Service
October 11, 2019 14:41 - 25 minutes - 23.6 MBBeing the first to market can be a huge advantage for any small business. But most business owners know copycats and imitators will pop up sooner or later. So how do you stay ahead of the competition? We sat down with Haley Krotz, founder of Knoxville Room Service, to hear how she uses software to differentiate her business online and stay ahead of local copycat competitors. Like their name implies, Knoxville Room Service in Knoxville, Tennessee is a high-end retail liquor store offering d...