The Home Service Business Owner Podcast
458 episodes - English - Latest episode: about 3 years ago - ★★★★★ - 93 ratingsThe Home Service Business Owner's Podcast is for business owners in the home service industries. Paul Maskill shares with you actionable advice, tips and techniques on how to systematize & scale your business so you can make more money, have more time and have a business that no longer needs you 24/7.
Every Monday, Paul Maskill releases a new episode to help home service business owners - landscaping, cleaning, HVAC, plumbing, pressure washing, flooring, windows, siding, handyman and more.
It's all about switching from working IN your business to working ON your business...so you can achieve the freedom and income you sought when you started your business.
We also have some great guests such as Mike Michalowicz, Tommy Mello, Aaron Walker, Rock Thomas, Scott Beebe, Rich Allen and David Osborn.
If you're ready to break free from your business so you can finally build an awesome business and an even better life, this show is for you.
If you're looking for straight-to-the point advice, from a host who has built, scaled and sold several local businesses then this show is for you.
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Episodes
255: Why Nobody Cares About Your Hiring Excuses with Paul Maskill
January 28, 2019 09:00 - 13 minutes - 16.8 MBAre you at the point in your business where you could keep growing if you could just find better help? I've heard it a million times "I just can't find good help." "These kids just don't work like we used to." These are simply one big fat excuse based out of fear. Fear to step up into the unknown. We want to grow but we don't really want to take the perceived risk that is going to be there. Besides, we are comfortable where we're at. Yet, if your business still needs you to sur...
254: The Only Way You'll Truly Fail is By Giving Up - Freedom Friday
January 25, 2019 09:00 - 7 minutes - 9.43 MBIt's always a tough decision to know when to stop something. What if you were just one day away from the big breakthrough? And on the flip side, when you do decide to stop something, don't just throw in the towel. Be okay with things not going perfectly, learn from it and pivot. In today's show, I share with you how we're pivoting our marketing strategy.
253: Why You Need to Try Something New in Your Business - What's Working Wednesday
January 23, 2019 09:00 - 6 minutes - 9.08 MBDon't be afraid to try something new. For the past 6 months or so, I've heard more and more people talk about Alexa is the next frontier. Finally, today I have officially launched my first Alexa Flash Briefing. I rather have tried it and failed instead of not doing it and regretting the "what if". Yes, our time is very valuable. But if you have that thing that you've always wanted to try or implement, do it! You don't want to have regret. And I share with you something I recently...
252: How to Overcome Road Blocks in Order to Achieve Your Definition of Success with Glenn Mattson
January 21, 2019 09:00 - 37 minutes - 33.3 MBGlenn Mattson is President of Mattson Enterprise Inc., a Sandler Training® consulting and training firm specializing in sales and management productivity and effectiveness.. Glenn helps individuals who are on their own, or part of a larger organization, overcome the roadblocks keeping them from reaching their definition of success. He feels if you know the "Why" you can overcome the "How." Glenn follows a simple process of defining where his client wishes "to be" in comparison to his/her ...
251: Why Setting Boundaries is the Key to Your Freedom - Freedom Friday
January 18, 2019 09:00 - 8 minutes - 11.4 MBWhen you think of freedom, you definitely don't think of boundaries. If anything, it seems like it would be the exact opposite! But in business, the stronger the boundaries, the more freedom you'll have. In today's episode, I share with you how we're setting up boundaries in our local business to increase our freedom while serving the customer even better!
250: The Four Keys to Building a Really Successful Business - What's Working Wednesday
January 16, 2019 09:00 - 7 minutes - 10.2 MBEvery day that you keep going is another day that somebody else quits. This is so true in podcasting and in business. I share with you my lessons learned from getting to 250 episodes to inspire you to keep going. If you have the proof of concept, passion, patience and provide a great service, you will win. It will probably just take longer than you would like. And that's okay. That means there's more opportunity. Because most people quit before they make it there!
249: Why Trying to Sell on Social Media is Killing Your Business
January 14, 2019 09:00 - 15 minutes - 19.5 MBI see way too many businesses who only post on social media when they have something to sell. "HEY! Buy my stuff. I'm the best!" is not a sales tactic. So the next time you go to try and sell something on Facebook because everyone tells you how much money they make off of Facebook, ask yourself this question: "Why do YOU go on to social media?" The answer is definitely not to buy anything. It's simply for education and entertainment. So the next time you go to post as your busin...
248: Why Our "Slow" Months are The Most Important Months - Freedom Friday
January 11, 2019 09:00 - 6 minutes - 7.91 MBIn almost all small business industries, January & February are some of the slowest months. Now, you can do a few things when business is slow. You can sit back and not do too much with the excuse "well, nobody else is doing anything, I'm going to follow suit." OR You can double down and use this precious time to work ON your business. Start focusing on building a foundation, putting the systems/processes in place so you're ready to GROW with much less stress. I share with you wh...
247: Why It's So Important to Start with WHY - What's Working Wednesday
January 09, 2019 09:00 - 6 minutes - 7.74 MBIf you don't know WHY you're doing something then what's the point in doing it? You can take this with you no matter what you're doing in business (and in life). Whether it's strategic planning, hiring, sales or leadership, the WHY is so important. Once you know your WHY then it's a lot easier to put an actual plan in place to get to where you want to go. In today's episode I share with you two examples of how we are using this in our landscaping business.
246: How to Turn Your Passion Into More Income & Freedom with Monica Shah
January 07, 2019 09:00 - 42 minutes - 43.3 MBOverview Monica Shah teaches entrepreneurs how to turn the work they love into a profitable, sustainable business. She walks women through a step-by-step process of building, growing and expanding their businesses to six figures and beyond. Before starting her own company, Monica received her MBA from the Kellogg School of Management and worked as a brand manager for L’Oreal Paris. She now runs a seven figure coaching company and shows women entrepreneurs how to create a profitable, sus...
245: Why You Need to Stop Doing What Everyone Else is Doing - Freedom Friday
January 04, 2019 09:00 - 8 minutes - 10.4 MBIt's time to stop doing what everyone else is doing. It's time to start putting the "social" back into social media while putting your customer's best interest first. Focus on providing value, establishing your authority as the expert while building your know, like and trust factor. Don't be scared to give away all of your business "secrets". If they are looking to hire you, they don't want to DIY anyway. Take the time to build the content strategy with a repeatable, automatic system.
244: How You Can Actually Start Achieving Your Big Goals - What's Working Wednesday
January 02, 2019 09:00 - 8 minutes - 12.4 MBWe all have our big goals for the year! That big financial number that we've always wanted to hit. Yet, we don't actually set aside time in our business to work on those goals on a regular basis. We think and hope that it will just happen if we keep at it another year. And, by the end of January we are 100% back into our old habits of reacting. So, how can we make the switch. First, we have to start protecting our time and creating space to work on our goals. Otherwise, 1000 ot...
243: The #1 Reason Why You're Not Achieving Your Revenue Goals
December 31, 2018 09:00 - 13 minutes - 16.9 MB93% of small business owners never make it to $1mm. That means that less than 2 million business owners in the entire US get to $1mm annually in revenue. With well over 300 million people in the US, that's not that many people! This number makes me sad...for one main reason. There are so many small business with an excellent service or product that is more than good enough to do well over $1mm. Unfortunately, there is usually one big road block. The owner!
242: Every Day That You Keep Going is Another Day Someone Else Quits - Freedom Friday
December 28, 2018 09:00 - 5 minutes - 7.17 MB242 episodes later, we are to the last Friday in 2018. My #1 less from making it 242 episodes is this: Every day that you keep going is another day that someone else quits. If you love what you do and believe in it, keep going! You might be one day away from the big break through.
241: A Great Book to Help You Eliminate the Bright Shiny Object Syndrome - What's Working Wednesday
December 26, 2018 09:00 - 9 minutes - 12.1 MBIf you suffer from the bright shiny object syndrome like I do, then this podcast (and book) is for you. The ONE Thing by Gary Keller helps business owners determine what the ONE thing they need to do is...and then put it on the schedule to make sure it gets done. There are so many opportunities out there and so many things we "should" be doing so how do we know when to say YES and NO. I share with you how this book is changing the way I think and focus while growing my business for 2019.
240: Helping Business Owners Get More $#!t Done with Todd Palmer
December 24, 2018 09:00 - 33 minutes - 32.8 MBTodd Palmer is the collaborative business advisor and CEO of Extraordinary Advisors (EA). Simply put, EA helps business leaders Get S#!t Done. As the CEO of a 6-time INC 5000 company, Todd knows that business success begins and ends with people. People make all of the business decisions regarding strategy, execution, cash and staff. Todd isn’t happy until his clients trust themselves as leaders, AND their decisions. He won’t rest until teams trust the leaders AND each other. He knows t...
239: Why You Must Throw Your Ego Out to Succeed - Freedom Friday
December 21, 2018 09:00 - 5 minutes - 6.49 MBNEWSFLASH: Way too many business owneres have way too big of an ego. "Nobody can do it as good as I can!" "Nobody knows what they are talking about. I'm the expert!" Yet, when they run into problems, they still think they can do it all. SECOND NEWSFLASH: There's no trophy for doing it all by yourself. In fact, no successful business has ever been built by one person. It takes a team...and a leader. In today's episode, I share with you how I am empowering others to grow our busi...
238: The #1 Reason Why You Can't Find Good Help - What's Working Wednesday
December 19, 2018 09:00 - 6 minutes - 8.03 MBOne of the top complaints I hear from business owners is "I just can't find good help." What this really is, is just an excuse to not step out of their comfort zone. They want to grow but they rather make an excuse because of their fear of the unknown. Yet, they never really spend time on recruiting anyway. In reality, recruiting should be treated like marketing...we need to proactively attract people to do business with us.
237: How to Build, Maintain & Protect Your Business Dynasty with Molly Grubb
December 17, 2018 09:00 - 32 minutes - 31.4 MBMolly Grubb is a dynasty builder. After seeing her family’s business torn away from her parents, watching them lose their identity and then walking away with almost nothing, Molly decided she wasn’t going to let that happen to other entrepreneurs and family business owners. Now Molly helps build, protect and maintain a family business owner’s dynasty. She is one of only 200 Certified Business Exit Consultants, and less than 7% of advisors that utilize all of the fundamentals of wealth man...
236: Why You MUST Know Your Numbers in Order to Survive - Freedom Friday
December 14, 2018 09:00 - 6 minutes - 8.3 MBMost business owners never track any numbers because they want to avoid the possibility of them being not so good. As long as there's money in the bank, we're in business! But that's no sustainable way to run a business. You can't manage what you can't measure and your numbers are so important. In today's episode I share with you some not so great numbers for our dog walking business.
235: Why You're Leaving Money on the Table without a CRM System - What's Working Wednesday
December 12, 2018 09:00 - 7 minutes - 9.4 MBYou know what business owners are terrible at? Following up! We'll take the initial call, provide the initial estimate, answer the initial question and then get busy and totally forget about following up. THIS is why you NEED a CRM System...even a basic free one will suffice. Without a CRM system in place, you are leaving 10's of thousands of dollars on the table...AND you're not making a great name for your business either. In this episode, I share with you some great free and pai...
234: How to Move From Where You Are to the Life You Want with John Hinkle
December 10, 2018 09:00 - 32 minutes - 29.1 MBAfter a successful career as a global corporate leader responsible for building some of the world’s most notable brands, John Hinkle began his own SHIFT journey. It began when his career was unexpectedly upended through a corporate merger. The event became a pivotal time of questioning and reflection, which led to the discovery of five core principles he developed to master his own life and career change. It was during that same time that John began sharing these principles with many oth...
233: Why Facebook Ads (and Business) are Just Like Riding a Bike - Freedom Friday
December 07, 2018 09:00 - 6 minutes - 6.04 MBYou've probably said this AND heard this before: Facebook ads don't work. Facebook ads are a scam. Facebook just wants our money. My customers aren't on Facebook. None of those are true - they are simply excuses. The key to success in FB ads (and business) is to have an actual strategy and patience to know it probably won't work right away. Just like riding a bike. A bike doesn't work if you don't know how to ride one...but that doesn't mean they don't work!
232: Why You Need to Do More Than Just Give a Christmas Bonus to Your Employees - What's Working Wednesday
December 05, 2018 09:00 - 6 minutes - 5.97 MBThere's so much more to thanking your employees for the year than just a little Christmas bonus in their paycheck. Yes, money is nice...but it doesn't mean much to your team. It's easy to write a check. But when you do things like a holiday party to show your appreciation and gratitude it goes a long way. Especially when you invite everyone's families as well. Take the time and make the investment to show your employees how much you care and how much they are appreciated.
231: Helping You Work Less and Earn More with Phil Newton
December 03, 2018 09:00 - 40 minutes - 37.2 MBPhil Newton takes that overworked, underpaid person and helps them to move to a stage of being unHustled. Phil works with clients to free up their time, focus their offer, find their most fabulous clients and facilitate a world-class experience for their clients. In essence, he helps people earn more while working less. As the owner of an investment company, Phil knows what it means to work himself to death, and why it’s so important to find a way to work smarter and enjoy life more. He’s ...
230: How I'm Starting to Focus on My Strengths & Delegating the Rest - Freedom Friday
November 30, 2018 09:00 - 8 minutes - 8 MBAs 2018 winds down, we are ramping up with both of our local businesses. With a big focus on just focusing on our strengths. Growing up and moving around in the real world, everyone tells us to work on our weaknesses. That's a big uphill battle. What if you just focused on your strengths and the things you love? And you delegate the rest? Life will be much happier and your businesses will thrive! I share with you what I'm delegating in my businesses as we end 2018.
229: How to Stand Out From the Competition this Holiday Season - What's Working Wednesday
November 28, 2018 09:00 - 6 minutes - 5.91 MBQ: How do you stand out of the crowd when there are 1000's of businesses selling the same thing you're selling? A: By doing the little things that they are too lazy and too cheap to do! Now, there are a ton of things that you can do, but one thing that always works is holiday gifts. Like, reall gifts...that shows that you took the time to think about them and shows that you truly appreciate them.
228: How to Optimize Your Business for Higher Profits with Jennifer Dawn
November 26, 2018 09:00 - 32 minutes - 29.7 MBJennifer Dawn is the owner of Jennifer Dawn Coaching. She began her entrepreneurial career selling apples off her grandfather’s tree because a lemonade stand was so “yesterday”. At 23, Jennifer founded a software company and grew it from nothing to seven figures and then went on to become the Software Division President for a $54M manufacturing firm. She was then asked to lead and mentor a national network of women entrepreneurs and discovered a love for coaching. Jennifer is a Profit Firs...
227: Why You Need to Stop Waiting Around for Your New Year's Resolution - Freedom Friday
November 23, 2018 09:00 - 5 minutes - 5.22 MBIt's that time of year where it's really easy to pack it in and wait...and wait... We wait until January 1st, an arbitrary date to start something. A New Year's Resolution That will be all but forgotten by February 1st. Why wait around for another 5 weeks when you can sprint to the finish and start 2019 with more momentum than ever?!?
226: Why Your #1 Goal Shouldn't be to "Just Survive" - What's Working Wednesday
November 21, 2018 09:00 - 6 minutes - 5.78 MBThere are way too many days, we as business owners forget about WHY we actually started our business in the first place. And we need to put a stop to that! We get caught up in the weeds, putting out fires and getting discouraged. Our only goal becomes to survive the day. It's time to start putting YOUR WHY back at the forefront for good! Why did you start your business?
225: Helping Business Bulls Thrive in China Shops with David Quick
November 19, 2018 09:00 - 39 minutes - 36.2 MBDavid Quick is a recovering bull in the china shop who uses his passion to help business leaders and their teams thrive. A 3-time CEO of rapid growth organizations, David helps leaders thrive by sharpening their focus on Vision, Values, Expectations, Engagement. David’s executive coaching, live events, keynote presentations and group sessions all help leaders create powerful herds of high performing bulls. His no-BS communication style resonates with high performing leaders of all levels. ...
224: Why Saying NO & Setting Boundaries is So Important to Your Success - Freedom Friday
November 16, 2018 09:00 - 7 minutes - 7.28 MBIf you don't set the boundaries, your customers will set them for you...or destroy all boundaries. And then your customers are running YOUR business. If you have a scarcity mindset and say YES to everything because you NEED the business, you're going to get trapped. Today, I share with you two examples that have come up in two of my businesses within the last week. And how saying NO helped maintain our freedom.
223: Why Communicating the WHY is So Important When Making Changes - What's Working Wednesday
November 14, 2018 09:00 - 8 minutes - 7.62 MBAs the boss, it's sometimes really hard to make changes. Especially when we have employees and customers...we don't want to be the bad guy. We don't want to ruffle feathers. We just want everyone to like us! By communicating the WHY and sharing how it will make their life easier is the easiest way to make the changes. I share with you today two real life examples of how to make it happen!
222: How to Grow Your Business Quickly through Social with Brendan Kane
November 13, 2018 09:00 - 36 minutes - 33.3 MBBrendan Kane is a business and digital strategist for Fortune 500 corporations, brands, and celebrities. He thrives on helping his clients systematically find and engage new audiences that reward relevant content, products, and services with their attention and spend. Brendan’s greatest strength is unlocking value. He transforms complexity into simplicity with tools and methods that amplify growth and enable execution. Starting his career at Lakeshore Entertainment, Brendan oversaw all a...
221: How Letting Down a Potential Customer Created a Better Process For Us - Freedom Friday
November 09, 2018 09:00 - 7 minutes - 6.91 MBIf you don't want to deal with something more than once, put a process in place to make sure it doesn't happen again. Instead of being a firefighter, be an engineer who puts processes in place to prevent fires in the first place. Way too many business owners fight fires all day but then do nothing about preventing them in the future. I share with you today a new process we just implemented after letting a potential customer down.
220: Why Your Business Isn't Special...and How to Wow Your Customers - What's Working Wednesday
November 07, 2018 09:00 - 7 minutes - 7.26 MBFirst, you need to realize that your business isn't special. The service that you provide is also provided by millions of other people in the world...and probably 100's in your local market. When you realize that, you start to act a little differently. And you start to have empathy for your customers and patience for long-term success. Once you realize that it's all about the customer experience, your business will be forever changed.
219: Why Transparency & Authenticity is Crucial to Your Success with Aaron Walker
November 06, 2018 09:00 - 35 minutes - 32.2 MBIt would be safe to say that Aaron Walker is a veteran entrepreneur. Having started over a dozen businesses during his four decade journey has been pretty awesome. Beginning at 18 years old and selling to a Fortune 500 company just nine years later set Aaron on an adventure of a lifetime. The secret sauce for Aaron can clearly be identified with these four attributes: grit, authenticity, determination and perseverance. The glue that holds it all together is his weekly involvement in Iron...
218: Why You MUST Have a Customer Feedback System in Place - Freedom Friday
November 02, 2018 08:00 - 10 minutes - 9.64 MBHere’s the thing about customer feedback…unless someone is REALLY upset, they probably won’t give you feedback. Unless you ask for it! So that's the first thing...you NEED a system in place to get candid feedback from every customer. Most customers who aren't 100% happy with your business won't tell you...they'll simply go elsewhere and vote with their dollars. They won't come back...and you'll never know why. In order to get a real pulse of what's going on, you need a customer fee...
217: A Great Way to Collaborate & Communicate with Your Team or Clients - What's Working Wednesday
October 31, 2018 08:00 - 6 minutes - 5.9 MBWith so many bright shiny objects out there, I try to keep the distractions to a minimum. There are rabbit holes that we can get stuck down because these tools are "cool"...but are they functional? Today, I want to share with you Trello which is one that is helping me tremendously for my coaching business. It's basically a great way to stay organized and collaborate with others...whether it's project management, solo accountability or client communication. Check it out!
216: The Four Most Important Steps to Business Freedom with Scott Beebe
October 30, 2018 08:00 - 41 minutes - 37.7 MBScott Beebe is the Founder and Head Coach of MyBusinessOnPurpose.com, and the host of the Business On Purpose podcast. Scott and the BOP team liberate Small Business owners from the chaos of working IN their business and help them get their lives back by articulating and implementing intentional Vision/Mission/Values, Systems and Processes. Scott is THE FIRST repeat guest on The Business Owner's Freedom Formula Show and he does not disappoint! With so many business owners stuck on the ham...
215: Why You Need to Understand the REAL Value of the Outcome Your Business Provides - Freedom Friday
October 26, 2018 08:00 - 8 minutes - 8.12 MBNEWSFLASH! There's always someone out there willing to do it cheaper! If you compete on price, you will the race to the bottom. And nobody wants to win that race! It's time to eliminate the scarcity mindset. AND it's time to realize what outcomes do you actually provide. In this episode, I shed some light into my dog walking business and why we charge a premium price. *Note: It has nothing to do with how we walk a dog...everyone can do that.*
214: Why an Org Chart is Imperative to Your Long-Term Success - What's Working Wednesday
October 24, 2018 08:00 - 10 minutes - 9.33 MBI know, if you're like me, you hear "Org Chart" and have flashbacks of the 19 layers of management in Corporate America. But have no fear! We can keep it simple for your business. Without an Org Chart, you have no real vision of where you want to go. And when you don't know where you exactly want to go...it's hard to determine what needs to be done today. In this episode, I dive in to what an example Org Chart looks like and why it's so important.
213: The Secret that Great Leaders Know About the Power of Energy with Elise Auxier
October 23, 2018 08:00 - 35 minutes - 32.8 MBElise Auxier is an ICF certified, professional executive and life coach and theowner of Gulfcoast Coaching in Tampa, Florida. Elise helps her clients understand and harness the power of their energy for greater leadership effectiveness. Unlike personality assessments, the Energy Leadership Index (ELI) is a behavioral assessment which illuminates how current perceptions, attitudes, and behaviors either enhance ability to lead or detract from it. It measures how people really “show up” in li...
212: Why You Need to Always Be Recruiting (AND how to do it) - Freedom Friday
October 19, 2018 08:00 - 10 minutes - 9.37 MBAlmost every business owner says at some point "I just can't find good help". And my response is: 1) How much time are you actually spending on proactively recruiting? AND 2) What systems do you have in place to bring you qualified candidates every day? And then there's silence...AND excuses. I discuss why you always need to be recruiting AND how I'm doing that with my local businesses.
211: The EASIEST Way to Save Thousands Through Productivity - What's Working Wednesday
October 17, 2018 08:00 - 7 minutes - 7.28 MBThe average person gets 121 emails per day...32 text messages and who knows how many cell phone notifications. Not to mention over 2 hours per day on social media. That's a lot of distractions and interruptions that are costing you tens of THOUSANDS of dollars in lost productivity. So, how do we rise up and take on these distractions like a boss? Listen up and learn about time blocking :)
210: How to Develop Leaders & Build High-Performing Teams with Rob Shallenberger
October 16, 2018 08:00 - 40 minutes - 37.2 MBRob is one of the worlds leading authorities on leadership and execution. Hes trained and coached hundreds of companies around the world, to include many Fortune 500 organizations. After spending two years of service in Bolivia, he attended Utah State University where he graduated in 2000. He went on to earn an MBA from Colorado State University. He served as an F-16 Fighter Pilot in the Air Force for 11 years. He was also an Advance Agent for Air Force One and traveled the world working...
209: Why You MUST Have Team Meetings - Freedom Friday
October 12, 2018 08:00 - 9 minutes - 8.36 MBTeam meetings are so important! But, I know what you're thinking...the same place my mind goes with flashbacks to my corporate days. Weekly meetings with no goals or objectives where nothing got accomplished. BUT, team meetings in my businesses (and now YOURS :) are different! We have collaborative team meetings with specific objectives and a ton of productivity. How do we do that? Listen up! It's all part of making your company the best company to work for!
208: Why a Real Email Address is Critical to Your Legitimacy - What's Working Wednesday
October 10, 2018 08:00 - 6 minutes - 5.62 MBThe first repeat tool that I share...because I feel very strongly about it! If you own a business and you still have an email address that ends in Yahoo, Gmail, Hotmail or AOL, it's time to step up your game to real email address. Get yourself an email address that is associated with your domain. G Suite makes it as easy as possible to do it...for only $5 per month.
207: The Salesman Who Doesn't Sell (but makes money while he sleeps) with Brian Greenberg
October 09, 2018 08:00 - 30 minutes - 28.1 MBBrian J. Greenberg, aka The Salesman Who Doesn't Sell, has founded businesses in e-commerce, marketing, and financial services. He has generated over 50 million in revenue from his businesses and collected over 10,000 reviews and testimonials from customers. Brian is the founder and president of True Blue Life Insurance, whose mission is to be transparent, honest and helpful to their customers without ever bugging or pushing them. Brian also runs e-commerce websites at Touchfree Concepts...
206: Why You Can Never Assume Anything - Freedom Friday
October 05, 2018 08:00 - 7 minutes - 7.4 MBYou know what they say about people that assume :) So many business owners get frustrated when their employees do something "wrong". And they automatically blame the employee. BUT, is it really the employee's fault? In this episode, I share with you why it's not their fault and what you can do to FIX it!