The Home Service Business Owner Podcast
458 episodes - English - Latest episode: about 3 years ago - ★★★★★ - 93 ratingsThe Home Service Business Owner's Podcast is for business owners in the home service industries. Paul Maskill shares with you actionable advice, tips and techniques on how to systematize & scale your business so you can make more money, have more time and have a business that no longer needs you 24/7.
Every Monday, Paul Maskill releases a new episode to help home service business owners - landscaping, cleaning, HVAC, plumbing, pressure washing, flooring, windows, siding, handyman and more.
It's all about switching from working IN your business to working ON your business...so you can achieve the freedom and income you sought when you started your business.
We also have some great guests such as Mike Michalowicz, Tommy Mello, Aaron Walker, Rock Thomas, Scott Beebe, Rich Allen and David Osborn.
If you're ready to break free from your business so you can finally build an awesome business and an even better life, this show is for you.
If you're looking for straight-to-the point advice, from a host who has built, scaled and sold several local businesses then this show is for you.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
355: The Four Biggest Lessons I Learned From the Podcast in 2019
December 23, 2019 09:00 - 8 minutes - 10.3 MB355 episodes in and winding down 2019, I wanted to share with you the four biggest lessons I learned this year from another year of podcasting. Three years in, the show is just getting started...and picking up big momentum! Tune in as I dive in to the 4 biggest lessons: 1. Every day that you keep going is another day that someone else quits. 2. The power of accountability. 3. Why relationships are so powerful. 4. You never know who's watching!
354: Why Having "More Time" Won't Solve Any of Your Problems - Quick Tip
December 19, 2019 09:00 - 7 minutes - 9.23 MBIf you ask most business owners what's the one thing they would want more of, MOST will answer TIME. The other common answer is "good help". However, the problem with the answer of more time, is unless you have an actual plan, you'll waste that too. Just like the time you spend now on things you shouldn't be doing. It's just like the people who win the lottery. They always wanted more money. They got it and then wasted it all. Parkinson's Law is alive and well. In today's episode...
353: How to Achieve & Build Generational Wealth with David Osborn
December 16, 2019 09:00 - 46 minutes - 46.8 MBDavid Osborn is a New York Times bestseller of Wealth Can’t Wait. He has become a passionate educator, sharing with candor his journey to financial freedom and the well-cultivated methodologies that helped him get there. Today, David has built and is the co-owner of one of the top real estate brokerages in the world with more than 5,000 agents and annual sales volume exceeding $12 billion per year. He has also founded over 50 companies with at least 25 that are ongoing profitable concerns....
352: Are You Charging a 3% Credit Card Processing Fee? - Quick TIp
December 12, 2019 09:00 - 7 minutes - 8.57 MBYou don't "have" to...you're choosing to. And you're also choosing to make it more difficult for customers to do business with you. You're adding friction. And ultimately, you're losing customers...even if you don't know it. You're stepping over dollars to pick up nickels. This is just another example of how if you focus on building long-term relationships and not short-term profit, you will win. Do you charge fees for all of your other expenses? No...it's the cost of doing busin...
351: Do You Own a Business? Or Do You Simply Own a Job?
December 09, 2019 09:00 - 8 minutes - 10.6 MBDo you own a business or do you simply own a job? We all want to build a business that can run without us...yet very few of us actually ever do. A business is a profit producing asset that doesn't rely on you, the owner. A job is a role where you only get paid if you're working. When you're working, money comes in. When you're not, money stops. The worst part about owning a job? You don't get all the perks that come with actually being a real employee.
350: Instead of Trying to Guess & Figure It All Out Just ASK - Quick Tip
December 05, 2019 09:00 - 6 minutes - 7.2 MBIn my Ultimate Freedom Mastermind today, one of our members was looking to roll out a new service to his existing customers. After everyone in the group gave their feedback and thoughts, the best answer was "why don't you just ask your current customers what they think?" Many times we just overcomplicate business and life. Second guessing, wondering, thinking...instead of just asking. Always be asking questions.There's no trophy for trying to figure it out all on your own.
349: How to Correct Workplace Problems Before They Happen with Ed Eppley
December 02, 2019 09:00 - 38 minutes - 35.8 MBA lifelong entrepreneur, Ed started an advertising agency and a manufacturer’s rep firm selling to the industrial and construction markets before founding The Eppley Group. Ed helps private business owners apply professional management disciplines to identify and correct workplace problems. Over more than 40 years, Ed has honed a skill for identifying talent, understanding executive challenges, and spotting and improving problematic management.
348: Happy Thanksgiving...Let's Be Grateful for What We Do Have - Quick Tip
November 28, 2019 09:00 - 7 minutes - 8.82 MBUse this podcast as a reminder to be thankful and grateful for what we do have. If you own a business in a developed country, you're already win. You're already in the top 1% of all humans. Often times, we get hung up on comparing ourselves to everyone else and complaining about what we don't have instead of celebrating what we do have and have done. I share with you my weekly exercise to keep me grounded while celebrating wins and gratitude.
347: Stop Waiting Until January 1st to Take Action...Start Today!
November 25, 2019 09:00 - 6 minutes - 8 MBIt's almost Thanksgiving which means most business owners pack it in and wait until January to do anything. That's simply an excuse to not take action...kicking the can down the road. If you really want to start making changes, it starts with daily habits...that eventually become routine. January 1st is an arbitrary day that we all use as an excuse to not do what we should be doing. Today is no better or worse than any other day so why not get started now? That way, by January 1st ...
346: Practice is Supposed to Suck (Especially When it Comes to Delegating) - Quick Tip
November 21, 2019 09:00 - 8 minutes - 11 MBToo many business owners that I talk to want different results but they don't want to do things differently. They don't want to change their ways. They don't want to put in the work. They don't want to do things that suck. Here's the truth. We talk about freedom, businesses that can run without us, selling our business, etc. but the only way to make those things happen is to practice doing things that suck. Especially when it comes to delegation. In today's episode, I share with you wh...
345: How to Start Improving Your Sales Process today with Craig Klein
November 18, 2019 09:00 - 34 minutes - 32.4 MBCraig is the founder and CEO of SalesNexus.com, a leading CRM, marketing automation and lead generation solution for sales teams from 10 to 100. He’s also the author of “Inside-Out Selling”, a guide to growing and managing sales teams. Prior to founding SalesNexus, Craig spent 15 years building and leading sales teams selling multi-million dollar, multi-year contracts to energy companies such as ExxonMobil, BP, Shell and Chevron. The long, complex selling environment within these energy ...
344: How to Decide Between Contractors and Employees - Quick Tip
November 14, 2019 09:00 - 10 minutes - 12.8 MBThis is always a big topic of discussion, especially for service-based business owners. Should I bring on contractors or should I make the leap and invest in employees. There are many variables to weigh which I share in today's episode...but at the end of the day, it depends on what kind of business you want to build and how much control you want to have.
343: Why You Always Need to Be Serving...a Real Life Example
November 11, 2019 09:00 - 8 minutes - 10.4 MBOne of the mottos that I've lived by since starting my first business is always serve before selling. Putting people before profits. The GOLDEN RULE: Treating your customers (and everyone) the way you want to be treated. Having massive empathy for them. Respecting their time. Understanding their problems. Essentially, everything that most businesses don't do because they always put revenue and profits first. In today's episode I share with you a real-life example of how this can hu...
342: How to Start Standing Out From the Big Brands - Quick Tip
November 07, 2019 09:00 - 10 minutes - 13.1 MBWe as small business owners spend way too much time staring at the big brands. Their budget. Their reach. Their history. So much so that we often forget about our biggest advantages over them. In today's episode I answer a listener's question about how to stand out from the big brands. I share with you five tips to do consistently to stand out from the big bad brands.
341: How to Inspire Your Millenial Workforce with Chris Tuff
November 04, 2019 09:00 - 43 minutes - 41.6 MBChris Tuff is the author of USA Today bestseller The Millennial Whisperer. In his book, Chris offers research-based, time-tested strategies for bridging communication gaps between Millennials and the rest of the workforce. With Millennials on track to make up 75% of the workforce by 2030, it’s crucial for employers to harness the strengths of this generation and help develop strong leaders for future generations. Chris debunks myths about Millennials, while providing an in-depth look at ge...
340: Systems & Processes are Worthless Unless You Actually Delegate - Quick Tip
October 31, 2019 08:00 - 6 minutes - 6.74 MBWithout systems and process in place, your business has no chance. Your business is worthless. However, once you put them into place, your business is still worthless unless you actually give them to people to implement them. Many business owners get all pumped up about the systems & processes they created. Yet they never actually do anything with them. In today's episode, I share with you what you need to do with them in order to build a business that can thrive without you.
339: How to Turn Your Customers into Raving Fans (And Protect Your Business from a Recession)
October 28, 2019 08:00 - 13 minutes - 14.3 MBThis might be earth shatter but the best way to turn your customers into raving fans of your business is... The Golden Rule! Treat your customers the way you want to be treated. In 2019, the economy has been humming along for almost 10 years...which inherently makes people lazy and entitled. Business owners have plenty of work to keep them busy so they don't feel the need to call people back, follw up, reply to emails, etc. Yet in 2008, business owners were scratching and clawing t...
338: Why You'll Never Have Freedom Unless You Have STRONG Boundaries - Quick Tip
October 24, 2019 08:00 - 4 minutes - 5.96 MBIf you think of the word "boundaries", the least likely thing you'll think of next is "freedom". However, the opposite true! If we want to create true freedom with our business, the only way to do that is by creating boundaries. For example, with our customers, when we started our business, we said YES to everyone who would give us money. We just needed to stay busy, we needed the revenue, we needed the customers. However, at some point, once you've dialed in your ideal customer, y...
337: Inspiring Leaders to Build a More Connected Team with Ty Bennett
October 21, 2019 08:00 - 36 minutes - 34.5 MBTy is the founder of Leadership Inc., a speaking and training company with a mission to empower individuals and organizations to challenge their status quo, cultivate exceptional relationships, and compete in extraordinary ways. He’s changing lives – one leader at a time. Ty has traversed the world speaking to tens of thousands of audience members transforming the lives, careers, and business practices of leaders from some of the most recognizable brands in the world such as: Delta Airlin...
336: What You Need to Start Listening For In Order to Stand Out - Quick Tip
October 17, 2019 08:00 - 6 minutes - 8.12 MBThe product or service that your business sells to your customer is a commodity. How you deliver your product or service is not. How you deliver is your unique selling proposition. The key to determining your Unique Selling Proposition and proper messaging is to LISTEN to your customers. In today's episode, I share with you how we were able to listen to our customers in order to create clear messaging...which allows us to attract our ideal customer.
335: Are Your Daily Actions Actually Mapping to Your Bigger Goals?
October 14, 2019 08:00 - 8 minutes - 10.2 MBWhen we started our business we had grand plans! We had the vision of what life would look like when we "made it". And then reality set in. We started grinding and before we know it, we're working sun up until sun down...and our only goal is to survive the day. So what I want to challenge you with in this episode is to start using the filter "is what I am doing getting me closer to my goal?" If not, why are you doing it? Taking a few steps back, perhaps you don't even know what your ...
334: You Can't Ignore the Problems in Your Business by Simply Working Harder - Quick Tip
October 10, 2019 08:00 - 4 minutes - 6.15 MBStop trying to work harder to get to where you want to go. This is simply an excuse that most business owners use to ignore reality. They are putting off the inevitable...even though the problems are staring at them in the face. Instead of facing the problems and putting a plan in place to overcome them, they simply "work harder". Everyone is busy, busy, busy...but very few are productive. As the cliche goes: "work smarter, not harder".
333: Creating Engaged Teams to Transform Your Business with Rich Allen
October 07, 2019 08:00 - 37 minutes - 35.9 MBAfter watching his father’s family-owned business struggle to succeed, he made it my mission to turn failure into a legacy by asking one simple question: what makes a business work? The answer? It’s as easy as knowing how a bike works. Rich is a high- energy speaker, recognized author, successful entrepreneur, and sought- after advisor to business owners, proving time and time again that his bicycle model works. With experience in both large and small companies, including growing a small...
332: If You Don't Have a Weekly Dashboard You're Making a Big Mistake - Quick Tip
October 03, 2019 08:00 - 6 minutes - 7.97 MBOur business is our baby. And when it's our baby, we tend to make decisions based on emotion and not numbers. Well, I'm here to tell you that the best part about numbers is that they don't lie and they take the emotion out of decision making. In today's episode, I share with you how to start creating a weekly dashboard in your business so you can track all of the important numbers that drive your success. This allows you to keep a pulse on your business, spot trends and make educated b...
331: Marketing Do's & Don't's for Local Service Businesses
September 30, 2019 08:00 - 13 minutes - 17.7 MBThere's a lot of advice and gurus out there who help with marketing when it comes to online courses, e-commerce and coaching...but it sometimes can be hard to find real marketing advice for local businesses. Well, I love me some local businesses, run two myself so I want to share with you my marketing DO's, marketing DON'TS AND my Six-Step Marketing Game Plan. Check it out!
330: Stop Comparing Your Start to Someone Else's Finish - Quick Tip
September 26, 2019 08:00 - 5 minutes - 7.26 MBWith more content coming at us than ever before, we are getting consumed with all of the glitz and glamour of the overnight success. We don't ever see what it took to get there and how long they've been doing it. Secret - There is no overnight success! Those businesses that we are "jealous" of, didn't just happen. They took patience, persistence and passion...while also having a vision and a plan. Stay on your own path and stop getting caught up with what others are doing.
329: Empowering You to Be Healthy, Wealthy AND Generous with Tim Rhode
September 23, 2019 08:00 - 33 minutes - 32.5 MBTim Rhode, is the co-founder of GoBundance, author of Tribe of Millionaires, and founder of nonprofit 1 Life Fully Lived. Tim co-founded GoBundance in an effort to build a quality peer-group of other successful men who could hold one another accountable to their own high standards, who chose to live life at-the-peak. Since its official founding in 2013, the GoBundance tribe has grown to nearly 200 members who connect at seasonal Tribal Gatherings and annual International Bucket List Trips.
328: You Can't Learn How to Ride a Bike Just By Reading About It - Quick Tip
September 19, 2019 08:00 - 7 minutes - 9.25 MBYou can't just read about how to ride a bike and then go and do it. Business is no different. You can't just keep consuming content without taking consistent action. The problem is, business owners are great at making excuses. We're afraid of failure. We're afraid of what people think. We're afraid of it becoming a wild success. So we just sit..wait..and wait until it's "perfect" Which also means, NEVER. It will never be perfect. But the only way to improve is by taking actio...
327: The Top Financial Mistakes I See Too Many Business Owners Make
September 16, 2019 08:00 - 15 minutes - 19.6 MBTyler, a regular BOFF listener, recently reached out with praise for the show and recommendation on what he would like to see. He wanted to know what are some financial strategies I use and what are the most common mistakes I see. So here we go! In today's episode I share with you my top 3 strategies that I use along with the top 6 mistakes I see way too many business owners make. From Profit First (HT Mike Michalowicz) to paying your taxes and not using your checking account as a sl...
326: Stop Spending All of Your Time on People Who Suck - Quick Tip
September 12, 2019 08:00 - 4 minutes - 6 MBIn the first few years of business, I was just as guilty as anyone else on this. We have our all star employees and we basically ignore them because we know they can do their job above expectations. And then we have the helpless employees who we spend all of our time and energy on...for zero results. Just imagine how much progress you could make if you poured all of that energy into your all stars. The same goes for your customers...spend all of your time with your best customers.
325: Helping Business Owners Turn Dreams Into Reality with Robin Waite
September 09, 2019 08:00 - 42 minutes - 41.8 MBRobin Waite is the Founder of Fearless Business, a 12-Week Accelerator to Help Consultants, Freelancers and Coaches Learn to Articulate Their Value From 2004 to 2014 he ran a successful design and advertising agency serving over 250 clients. During this time, he delivered workshops and masterclasses that helped over 1,000 business owners improve their marketing, product architecture, pricing, websites and digital advertising. He loves helping businesses to become more successful, and get...
324: If You Don't Have Measurable Goals, How Can You Take Measurable Action? - Quick Tip
September 05, 2019 08:00 - 6 minutes - 8.5 MBIf you want to actually make progress you need measurable goals so you can take measurable action in your business. If you ask most business owners what their goals are, they'll say "more of..." and "less of..." but they don't quantify or describe what that is. "More Clients" isn't a goal. 10 more clients who live in Raleigh this month is a much more achievable goal. Why? Because it's so specific that you can then figure out what your daily actions need to be in order to get there. ...
323: Are You Tired of Laboring on Labor Day?
September 02, 2019 08:00 - 3 minutes - 5 MBMy ONE question for you on this Labor Day, 2019 - Were you able to NOT WORK at all during the 3 day weekend? If not, why not? What actions are you taking to make sure you don't have to work weekends forever? Are your daily actions mapping to your ultimate goal? Yes, there will be times where we have to work more than most...but make sure that work is helping you get one step closer to your ultimate freedom.
322: The Easiest Way to Start Changing, Stay Motivated & Achieve Your Goals - Quick Tip
August 29, 2019 08:00 - 5 minutes - 6.75 MBWe as business owners like to think BIG! We have BIG goals. We have BIG dreams. We have HUGE aspirations. Yet, they are always so far away. And we realize our daily actions will never allow us to achieve those goals. In today's episode I share with you the easiest way to start changing, stay motivated so you can actually achieve those goals.
321: When You Start Doing Less, You'll Start Making More
August 26, 2019 08:00 - 12 minutes - 15.5 MBWhen you start doing less, you'll start making more. And that making "more" doesn't necessarily mean money. It could be more of an impact. It could be more freedom. It could be more clarity. In today's episode I share with you 3 different aspects of business in life that when you start doing less there, you'll start having more. As Warren Buffet says "The difference between successful people and really successful people is that really successful people say no to almost everything."
320: How to Motivate Yourself to Keep Moving Forward - Quick Tip
August 22, 2019 08:00 - 5 minutes - 6.37 MBSo often we let what happens today become the new norm. We let it bog us down and keep us from taking action. Sometimes you just have to look back and see how far you've come. And use that as motivation to keep moving forward. The next time you get froze with inaction, understand that imperfect action is the only way forward. You've done it all along and what was impossible to you last year is the norm now...so use that as motivation to continue moving forward.
319: Why You Must Have an Org Chart (Even if You Do it All)
August 19, 2019 08:00 - 10 minutes - 13 MBPretty much every business owner is afraid to hire people...especially when it comes to leadership positions that aren't delivering the service. It's easier to justify hiring someone that is providing your service because they are directly producing revenue. However, it's very difficult to hire people into leadership roles such as marketing, sales, operations, financials, customer service or office management. And one of the BIGGEST reasons for this is lack of vision. We don't know w...
318: Are Your Actions Actually Mapping to Your Goals? - Quick Tip
August 15, 2019 08:00 - 9 minutes - 11.2 MBEveryone I talk to has big goals, huge goals! Yet, most of them aren't taking action on them. They'll do it tomorrow...they'll magically happen. Whether it's delegating something in their business or reaching a personal goal, everyone has goals. Yet they don't have a plan to get there. In fact, they don't even know where they are going. In today's episode I share a quick tip on implementing the 12 Week Year.
317: The #1 Rule to Follow to Serve Your Customers Better
August 12, 2019 08:00 - 6 minutes - 7.59 MBHere's some earth shattering advice...treat others the way you want to be treated. And for your business, that goes for your customers and potential customers. Just because you could do something, doesn't mean you should. Stop putting profits before people and stop putting your best interest ahead of theirs. If you treat them the way you would expect to be treated and put their best interest first, you will win. You will win BIG.
316: The Easiest Way to Overcome Fear When It's Time to Take Action - Quick Tips
August 08, 2019 08:00 - 7 minutes - 10.1 MBI run into business owners every day who want massively different results...yet they don't want to change anything that they are doing. "You don't know my business" "You don't know my customers" "What will my parents think" All of these "what ifs" based out of fear. But what if I told you that 99% of the time, the worst case scenario is right where you are today. Do your due diligence, plan, prepare but then TAKE action. The worst action is inaction. How do you expect to get to...
315: How to Grow Your Business Using Amazon's Formula with Steve Anderson
August 05, 2019 08:00 - 39 minutes - 39.1 MBSteve Anderson has spent over 35 years shaping the insurance industry through a deeper understanding of emerging technologies and how businesses today can best integrate and leverage them. Steve is a sought-after speaker and influencer in the insurance industry. He is also the author of the widely-anticipated book The Bezos Letters, where he outlines a detailed framework for business growth based on the ideas and patterns that emerged when he examined Jeff Bezos’s last 21 annual letters ...
314: How to Start Surrounding Yourself with Other Business Rock Stars - Quick Tip
August 01, 2019 08:00 - 6 minutes - 8.29 MBBusiness ownership is a lonely world but it doesn't have to be. There just aren't many people who get "us" as business owners. They have 9-5 jobs. They complain. And they think we got it made because we own our own business. Yet there are many days where we sit in our office as business owners and have no conversation with other people in the same boat. We need to start connecting with people who are going through what we go through and who are at a point where we want to be. In to...
313: The 5 Steps to Recession-Proof Your Business
July 29, 2019 08:00 - 6 minutes - 8.36 MBWhen you realize that the service you sell is a commodity and everything else that you do is where the value is...is the moment you'll start doing things differently. We've been in a good to great economy for almost 10 years now and business owners are acting like it. They don't email back. They don't call back. They don't show up when they said they would. They simply show that they really don't care. And when the economy goes down, they'll wonder where their business went.
312: How Professional is Your First Impression - Quick Tip
July 25, 2019 08:00 - 5 minutes - 6.77 MBIt's 2019. If your business doesn't have a professional email address, I don't take you seriously...and either do your customers. If you are using a Gmail, Yahoo or AOL email address for your business, your first impression to many is that you're not a serious business. The service that your business provides is a commodity so it is SO important to do all of the other little things to set yourself apart. Stop playing small. Stop making excuses. Stop being cheap.
311: How to Successfully Automate & Grow a Service Business with Brandon Vaughn
July 22, 2019 08:00 - 35 minutes - 30.7 MBBrandon scaled a very small service company with zero employees to over 60 and went from $8k/mo to almost $500k/mo in less than 6 seasons. He is passionate about creating company culture where employees can thrive. He was awarded the 2017 S.B.A Small Business Person of the Year for the state of Oregon, and now helps small business owners “systemize” their companies.
310: The #1 Thing You Must Get Right Before Delegating - Quick Tip
July 18, 2019 08:00 - 7 minutes - 9.16 MBHow do we start delegating so our business can run without us? Now normally I would give you pure, step-by-step tactical advice. However, what I have found after giving this advice to too many people who never ended up taking action is that ONE thing has to be in place before anything else. And that is your MINDSET. Everyone says they want the freedom to have a business that can run without them. Everyone says they want a business where the income coming in isn't dependent on them ...
309: Why Believing You've "Made It" is So Dangerous
July 15, 2019 08:00 - 11 minutes - 14.6 MBIn business (and in life), nothing ever stays the same. You're either expanding and growing or contracting and declining. Many business owners get to a point where they say "I think I've made it. I don't want (or need) to do anything else." They have "figured it out". The problem with that is that it's just not true. As your business grows, there will always be new walls, hurdles and challenges to break through. Yes, certain things will get easier but never get complacent...that'...
308: Why Quiet Customers are Usually a Bad Thing - Quick Tip
July 11, 2019 08:00 - 7 minutes - 9.44 MBWhat I have found is that if you aren't hearing anything from your customers, it's usually not a good thing. Now, most business owners think "well, if they aren't complaining, they must be happy!" Then you're blindsided when they stop spending money with you. In today's episode, I share with you four ways to start proactively engaging your customers so you always have a finger on the pulse of your business.
307: How to Make More Profit & Gain Control of Your Business with Adam Lean
July 08, 2019 08:00 - 38 minutes - 36.8 MBAdam Lean is the founder of The CFO Project. Adam helps small business owners determine what is and isn’t working in their businesses, by guiding them through a proven system to ensure their business is financially solid and more profitable -- without the emotional overwhelm.
306: How to Save $1000's Each Month in a Few Hours - Quick Tip
July 04, 2019 08:00 - 5 minutes - 7.15 MBMany times, we as business owners are in the mode of "set it and forget it" when it comes to spending money. Which is great! BUT you still need some guard rails to make sure you're still on course. This is as true as ever when it comes to what we spend money on as business owners. In today's episode, I share with you how most businesses that I work with are able to save about $1000 per month in just a few hours.