The Home Service Business Owner Podcast
458 episodes - English - Latest episode: about 3 years ago - ★★★★★ - 93 ratingsThe Home Service Business Owner's Podcast is for business owners in the home service industries. Paul Maskill shares with you actionable advice, tips and techniques on how to systematize & scale your business so you can make more money, have more time and have a business that no longer needs you 24/7.
Every Monday, Paul Maskill releases a new episode to help home service business owners - landscaping, cleaning, HVAC, plumbing, pressure washing, flooring, windows, siding, handyman and more.
It's all about switching from working IN your business to working ON your business...so you can achieve the freedom and income you sought when you started your business.
We also have some great guests such as Mike Michalowicz, Tommy Mello, Aaron Walker, Rock Thomas, Scott Beebe, Rich Allen and David Osborn.
If you're ready to break free from your business so you can finally build an awesome business and an even better life, this show is for you.
If you're looking for straight-to-the point advice, from a host who has built, scaled and sold several local businesses then this show is for you.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
405: From Struggling Artist to Million Dollar Business Owner with Derek Stone
June 15, 2020 08:00 - 30 minutes - 29 MBAfter working to support his family as a struggling artist, Derek Stone chose to reevaluate his life and his way of thinking, and in three short years grew a small one-man show into a million-dollar company. This amazing transformation came about through a decision to forgive his father. Derek left the path of blame and began traveling down a path of forgiveness which led him to start living his best life. He is now on a mission to help empower others to make the same transformation b...
404: How to Confidently Enjoy the Freedom After You've Started Delegating - Quick TIp
June 11, 2020 08:00 - 7 minutes - 9.41 MBOne of my main goals as a mentor for small business owners is to help them build their business so it doesn't need them 24/7. However, once we achieve that goal, it can be a bit stressful. For so long, we were used to be IN the business. We were used to being important to the day-to-day success. And now, the business doesn't need me, the owner, every day. So how do we achieve the peace of mind and trust that things will be just fine without me being there all the time? In today's e...
403: How to Flip Your Time and Love Your Life with Karen Briscoe
June 08, 2020 08:00 - 31 minutes - 29.9 MBKaren Briscoe is the creator of the transformative "5 Minute Success" concept. Her first book was featured in INMAN as “must read for your best year in real estate” in 2017. The book ranks on Amazon in the top 1% in its category. It has been endorsed by industry leaders Hal Elrod, Pat Hiban and Michael J. Maher. She is a contributing author to INMAN and Real Trends real estate media outlets. Her most recent book, Flip Time / Love Life is a Heroine’s Journey tale about loving the life you...
402: It's Time to Put People Before Profits - Quick Tip
June 04, 2020 08:00 - 6 minutes - 8.44 MBThe Black community needs us more than ever. The small business owners need us more than ever. Those navigating the pandemic need support more than ever. Use this as a reminder to put people before profits...now and always.
401: How to Effectively & Confidently Scale Your Business with Virtual Assistants with Nathan Hirsch
June 01, 2020 08:00 - 30 minutes - 29.8 MBNathan's first business, Portlight, sold over $30 million in sales through Amazon. Nathan then co-founded FreeeUp.com with an initial $5,000 investment in 2015, scaled it to $12M per year in revenue, and it was acquired in 2019. Today, Nathan is a co-founder of OutsourceSchool, a company working to educate entrepreneurs on how to effectively hire and scale with virtual assistants through in-depth courses. With all of his businesses, Nathan has hired and scaled with hundreds of virtual ass...
400: The Biggest Business Lessons That I've Learned After 400 Episodes - Quick Tip
May 28, 2020 08:00 - 10 minutes - 12.7 MBFirst, thank YOU for continuing to listen to and support the show. I am so greateful for you to be listening...there are millions of podcasts out there and the fact that you choose to spend some of your time with my podcast makes me super grateful. Also, a big thank you to Interview Valet for some awesome guests. Lastly, I share with you my top 5 lessons learned that you can take away from me and implement in your business and life TODAY...not tomorrow!
399: How to Build a Successful Business & Fulfilled Life with Geoff Nicholson
May 25, 2020 08:00 - 33 minutes - 31.3 MBGeoff is the founder of GN Coaching and the creator of Success IQ, an evolutionary system that combines stress management with success and life coaching strategies. His approach assists you in achieving your goals and creating a better integration with your work and lifestyle. Geoff is passionate about supporting people in overcoming stress and increasing their performance, confidence and supporting them in achieving their biggest goals.
398: Why You need to Start Recruiting Today...Even If You're Not Hiring - Quick Tip
May 21, 2020 08:00 - 5 minutes - 7.05 MBYou probably know by now that I am a HUGE advocate for always be recruiting...even if you don't need to hire someone at the moment. As the quarantine slogs on, I know way too many business owners who have completely ignored recruiting. This is my PSA to remind you that now is the time you should be doubling down on your recruiting efforts...even if you don't need anyone right now. Plant the seeds now so that when you do need to hire post-quarantine, you have a pool of pre-qualified can...
397: How to Build an Engaged Online Audience with John Meese
May 18, 2020 08:00 - 41 minutes - 40.9 MBJohn Meese is on a mission to eradicate poverty, and views entrepreneurs as the most effective vehicle for world-wide change. As a result, he’s made it his personal mission to systemize success for entrepreneurs so they can’t help but succeed! John leads a team focused on simplifying online marketing for professionals as the Dean of Platform University, a multimillion-dollar online community started by Michael Hyatt in 2013. While you won’t find him on social media, you can find him on...
396: The 6 Things You Can Do Today to Become a Premium Brand - Quick Tip
May 14, 2020 08:00 - 10 minutes - 12.4 MBI talk to small business owners every day who want to start charging a premium price. They want to attract premium clients. And they want to attract premium employees. And usually, they actually provide a premium service. Unfortunately, their brand isn't a premium brand due to a few quick fixes. In today's episode, I share with you 6 things you can do today in order to establish yourself as a premium brand in your market.
395: How to Build and Live a Legendary Life with Tommy Breedlove
May 11, 2020 08:00 - 45 minutes - 44.8 MBTommy Breedlove is a Wall Street Journal & USA Today bestselling author and Atlanta-based business, relationship, and mindset coach who is a regular featured keynote speaker at global events. He serves clients and audiences by empowering them to build and live Legendary Lives. He guides them to build a lasting legacy, work in their zone of brilliance, obtain financial freedom, and live with meaning and balance.
394: The 4 Key Ingredients in the Recipe for Success - Quick Tip
May 07, 2020 08:00 - 10 minutes - 12.6 MBHaving left my job 10 years ago now, the journey has been quite the wild ride. I have scaled and sold two businesses. I had a e-commerce business that I hated. I have had partnerships that didn't work and one that works great. And taking the time to reflect, I've realized the only way to actually reach our full potential and have massive success is to have 4 things in place: Vision > Mentor > A Plan > Acccountability
393: How to Take Back Control of Your Money and Build Wealth with Jim Oliver
May 04, 2020 08:00 - 36 minutes - 34.7 MBJim Oliver founded CreateTailwind in 1988 in Denver, CO. Originally a full service financial planning firm, Jim and his team weathered two major corrections on Wall Street and pivoted CreateTailwind’s focus to building wealth beyond Wall Street. Teaching clients to create wealth without Wall Street brokers and financial planners took off. To most people, becoming their own banker was something they couldn’t envision. Most people park their money in qualified plans or with a “broker” and h...
392: The Stronger You Protect Your Boundaries, The More Freedom You'll Enjoy - Quick Tip
April 30, 2020 08:00 - 12 minutes - 15.3 MBThe stronger you protect your boundaries, the more freedom you will enjoy. We as business owners are very reactive...we'll react all day every day, putting out fires, answering the phone at all hours, doing things last minute and on and on. Yet if we never get into a proactive state-of-mind and rhythm, we'll inevitably get stuck and burn out. In today's episode I share with you a few real life examples of my business and my clients about how to start getting proactive so you can create...
391: How to Attract More of Your Ideal Clients with Thalia Toha
April 27, 2020 08:00 - 35 minutes - 30.9 MBThalia Toha is a business strategist specializing in supporting people looking to grow their business by getting more clients and developing problem solving skills. For almost 15 years, she has worked with leaders from a range of industries, from emerging entrepreneurs, US's 5th largest restaurant group, to LeBron-James endorsed brand. She is a Princeton grad, who loves researching new food trends. She's been featured on Huffington Post, Reader's Digest, worked with Forbes magazine, a...
390: Events + Response = Outcome - Quick Tip
April 23, 2020 08:00 - 6 minutes - 7.52 MBEvents + Response = Outcome This equation is always true but so important during times like the Coronavirus pandemic. I see way too many small business owners complaining and moping around because of the current events. But if you can't change them, focus that energy on your response instead. Yes, it sucks that...you can't operate normally, you didn't get your PPP and that Ruth Chris followed the rules too and got $20mm. But instead of worrying about what you didn't get and don't h...
389: How to Determine What You Actually Need to Work on Next with Mike Michalowicz
April 20, 2020 08:00 - 35 minutes - 33.9 MBMike Michalowicz is the author of Profit First, Clockwork, Surge, The Pumpkin Plan, and his newest release Fix This Next. By his 35th birthday, Mike had founded and sold two companies - one to private equity and another to a Fortune 500. Today he is running his third multi-million dollar venture, Profit First Professionals. Mike is a former small business columnist for The Wall Street Journal and the former business makeover specialist on MSNBC. Over the years, Mike has traveled the globe...
388: Now is the Best Time to Just ASK - Quick Tip
April 16, 2020 08:00 - 6 minutes - 7.43 MBHere's a quick few inspiring examples that shows it never hurts to ask. The worst they can say is no. The first example is how I simply asked Mike Michalowicz if he would come on my podcast...within in minutes, he said "YES, let's do it!" And then during the interview (episode 389), he shared with the listeners that sometimes you just have to reach out to your clients directly and ASK them what they need/want. Your biggest opportunities might be on the other side of that question.
387: How to Leverage Your Business & Expertise for Ultimate Freedom with Gregory Gray
April 13, 2020 08:00 - 31 minutes - 30.9 MBGreg is an executive life coach and business advisor. He works with business owners through his platform Business Owner Freedom. He lives with his wife, Kim, and their two daughters in southern Middle Tennessee on their farm, where they raise pastured beef and lamb. He has been coaching and educating since 2010 after more than twenty years in corporate leadership positions.
386: It's Okay to Give Yourself a Little Grace - Quick Tip
April 09, 2020 08:00 - 6 minutes - 7.91 MBIf you are listening to this during the Coronavirus lockdown, you know I have been beating the drum of take advantage of this opportunity. When it's all said and done, we'll look back and wish we had this time back to work ON our business, ON ourselves, ON our relationships. So I do want everyone to realize how great of an opportunity this is. However, I also want everyone to give themselves a little grace. If you don't accomplish everything you want in a day, that's okay...as long a...
385: The Do's, The Don'ts and The Musts of Business Partnerships with Henry Lopez
April 06, 2020 08:00 - 36 minutes - 35.7 MBHenry is a serial entrepreneur, Small Business Coach, and Host of top-rated The How of Business podcast show. In addition to investing in and growing his businesses, he is dedicated to helping others start, run and grow their small businesses. Henry has over 34 years of diverse business experience, including successful careers in the information technology industry, sales, sales training and business ownership. He has been directly involved in over 10 different small businesses since purch...
384: Do You Have a Disaster Recovery Plan in Place? - Quick Tip
April 02, 2020 08:00 - 6 minutes - 8.63 MBWhat would happen if you got hit by a bus? What would happen to your business? What would happen to your family? In today's episode I share with you a few items that I believe every business owners should have in place...just in case! Not to mention how important systems & processes are if something was to happen...or if you just want to step away for more than 24 hours!
383: How You Can Speed Up Growth While Decreasing Risk with John Ferris
March 30, 2020 08:00 - 36 minutes - 35.5 MBJohn Ferris is the founder and CEO of inVision Edge, a management consultancy focused on enabling innovation, clarifying strategy, and growing businesses. With a background in large organizations that includes leadership experience in sales and marketing, human resources, and organizational development, John is able to help organizations and business owners experiencing growing pains move past the obstacles holding them back and achieve great things. John’s latest product, The Playbook E...
382: We as Small Business Owners Need Community More Than Ever - Quick Tip
March 26, 2020 08:00 - 7 minutes - 9.35 MBYou hear me say it all the time that business ownership is a lonely world but it doesn't have to be. I believe that statement is more true now than ever. Although it's never easy to run a business, it's a lot easier to run it when the economy is rolling. However, when the economy crashes to a screeching halt, I believe we need community more than ever. Isolation is the enemy of success.
381: How to Build Winning Teams So You Can Build the Life You Want with John Murphy
March 23, 2020 08:00 - 39 minutes - 37.9 MBAfter a long, successful career at the top of the corporate ladder where he held various roles which included Sales Director, CEO and Executive Chairman, John Murphy set out help focus on helping and coaching executives & teams to deliver their optimum. John’s focus is about getting the results so you can develop the life you want and to ensure you have the tools to achieve success year after year.
380: How to Turn Uncertainty as a Business Owner Into a Huge Opportunity - Quick Tip
March 19, 2020 08:00 - 7 minutes - 9.49 MBHere are the facts: We can't change what the government does. We can't change what health officials do. And since we can't change it, there is no reason to use all our mental energy on complaining. Instead, let's stay positive and look for opportunities to rise up, be a leader and set ourselves apart. How can we double down and become our customer's #1 advocate? No matter the industry, there will be opportunities aplenty for those who are ready to take on the challenge.
379: Building High Converting Funnels So You Can Focus on Legacy with Joel Louis
March 16, 2020 08:00 - 43 minutes - 41.3 MBJoel (pronounced Joe-EL) Louis is the founder and CEO of Integrator and Co., a digital marketing agency that helps experts reach more people, scale their business and increase online sales. Joel and his team specialize in funnel strategy, funnel design, funnel repair, and funnel building. In addition to generating millions of dollars and thousands of leads for his clients, Joel is a father of three and is passionate about the intersection of fatherhood and entrepreneurship.
378: Too Many Business Owners Wait Too Long to Ask For Help - Quick Tip
March 12, 2020 08:00 - 7 minutes - 8.64 MBI've talked to too many business owners lately who are struggling...which is OKAY. The part that's not okay is they have been struggling for too long and haven't reached out for help. It's as if there is a stigma around asking for help. When in reality, those who reach the greatest heights of success are the ones who surround themselves with other people to help them (coaches, mentors, accountability partners). There is no trophy for going it alone in business or in life. And the j...
377: How to Use Distraction to Get the Right Things Done with Mark Silverman
March 09, 2020 08:00 - 35 minutes - 33.8 MBAs a sales leader, Mark generated over $90 million in revenue at some of the world’s fastest growing companies like NetApp, VMWare, EMC and Service Now. Having succeeded at the highest levels in business, he realized, through his own experience and that of his contemporaries, that motivations that drive success for many people in their 20s and 30s, are often unsustainable into their 40s and 50s. Perspective, increased responsibilities, and pressures call for new skills and mindsets (r...
376: Becoming Your Own Boss Isn't the End Goal - It's Just the Beginning - Quick Tip
March 05, 2020 09:00 - 6 minutes - 7.73 MBWhen I quit my job almost 10 years ago and started my first business, I thought I had made it! No more boss. I have freedom! I had worked towards that goal for quite a while and once I achieved it, I didn't think I needed any other goals. And before I knew it, I was working 12-14 hour days with my main goal of just keep the business going...keep the hamster wheel spinning. That's when I realized I needed to change. It was time to set regular goals with a big vision at the top.
375: How to Create Raving Fans Through Loyalty Programs with Rob Gallo
March 02, 2020 09:00 - 32 minutes - 31.8 MBIf your business deals with customers, and you want to understand what makes them tick, then you owe it to yourself to glean some knowledge from someone who’s literally “been there, done that.” Considered an expert in customer engagement and building consumer brand loyalty, Rob Gallo will share real-world stories of his 20+ years of successes and failures in the ultra-competitive casino business that translate into any industry which deals with customers as their life blood.
374: My Current Top 5 Most Recommended Books for Small Business Owners - Quick Tip
February 27, 2020 09:00 - 10 minutes - 12.5 MBThere are 1000's of great business books out there for small business owners and entrepreneurs. However, in today's episode I share with you my top 5 most recommended books...along with a bonus 6th book :)
373: How to Get the Most Out of Your Time Spent Networking with Paul Edwards
February 24, 2020 09:00 - 40 minutes - 38.8 MBPaul Edwards is an international bestselling author, entrepreneurial coach, and host of the Influencer Networking Secrets Podcast. Along with being a professional freelance content ghostwriter for influencers & experts, Paul's focus is on serving young men in tech and entrepreneurship. He is a veteran of the United States Army, a graduate of Pacific Lutheran University in Tacoma and a recovering insurance salesman. In his spare time Paul is an amateur Men’s Physique competitor, amateur the...
372: A Goal Without a Plan is a Wish - Quick Tip
February 20, 2020 09:00 - 6 minutes - 8.61 MBI talk to business owners every day who have big goals. And then when I ask them "what's your plan to get there?" They go silent. A goal without a plan is simply a wish. If you don't have a plan and you're not proactively working that plan every day, your goal will never magically happen. You'll eventually get tired of reacting to fires all day and simply quit.
371: How to Achieve Financial Freedom Through Profit First with Rocky Lalvani
February 17, 2020 09:00 - 34 minutes - 33.9 MBRocky grew up as an immigrant to the United States after his parents immigrated from India. They were only allowed to bring $25 with them and start over in life. Growing up, most of the conversations in his family were about money. Spending most of his career outside of the financial industry, Rocky started to build wealth through old-fashioned savings & investing. After achieving financial freedom, Rocky set out to help others do the same – especially small business owners. What he r...
370: My #1 Recommendation for Marketing on a Shoe String Budget - Quick Tip
February 13, 2020 09:00 - 6 minutes - 7.97 MBIf you're like most business owners, you bootstrapped (and are still bootstrapping) your business. You know you need to market but your budget is pretty tight. So, what's the best use of your time and money? By leveraging your current customers! Show them how much you care, how appreciative you are of them choosing you and that you are their #1 advocate. Do everything you can do to serve them and treat them as if they are your only customer. With some patience, this will pay off....
369: How to Embrace & Have a Healthy Relationship with Failure with Miha Matlievski
February 10, 2020 09:00 - 37 minutes - 35 MBIn 2009, Miha had four companies go bankrupt overnight: landing him $5 million in debt. Contemplating suicide to escape the pain as he looked over the balcony, he had a life-saving AH-HA moment. He realized that failure was a normal part of life: admitting to himself that he failed and to recognize he needed to stop blaming others and circumstances. This was the turning point when he made a choice to learn from his failures so he could do things differently in the future and to help o...
368: You'll Regret Inaction Over Imperfect Action Every Time - Quick Tip
February 06, 2020 09:00 - 6 minutes - 7.66 MBYou will regret not taking action more than taking imperfect action every time. There are things every day that we know we should be doing, we need to be doing, we want to do...yet we don't do them. We're scared of the "what ifs" We're scared of the worst case scenario. We're scared of what other people might think. We're scared of confrontation. We're scared of possibly upsetting someone. Yet whenever we actually do this "thing" , it's never as bad as we thought it would be.
367: How to Systematically Grow Your Business (while enjoying a personal life too) with Kris Ward
February 03, 2020 09:00 - 38 minutes - 36.2 MBKris Ward is the founder of Win The Hour, Win the Day, both a platform and Amazon best-selling book, that helps entrepreneurs to systematically grow their business and, oh, by the way, enjoy a personal life too. After the loss of her husband, Kris returned full-time to the marketing & branding agency she had founded years earlier, only to find her business was thriving. She began teaching clients the exact systems & process that had freed her up and helped her during that difficult time...
366: You Can't Pick & Choose When You Work on Sales & Recruiting - Quick Tip
January 30, 2020 09:00 - 7 minutes - 9.34 MBIn this instant gratification world, we expect instant results. What I do today, should give me results yesterday! Unfortunately, that's not the case. There is no overnight success. You won't feel the affects of what you do (or don't do) today for a few months. You don't just start your sales/marketing back up when things get slow. You do them consistently. You don't just start recruiting when your business just lost an employee. You recruit daily. Systems & processes only work...
365: A Leadership Development Company That Just Happens to Sell Chicken with Chick-Fil-A Franchisee Zach Thomas
January 27, 2020 09:00 - 39 minutes - 37.4 MBZach Thomas is an entrepreneur, author, coach and speaker. He has started multiple companies and been featured in Newsweek magazine and on Good Morning America. He married his high school sweetheart, Christi, and they homeschool their seven children on their family farm where he grew up. As a Chick-fil-A franchisee, his restaurant has consistently produced top 20% performance metrics and he has developed multiple Chick-fil-A franchisees from his restaurant.
364: Why "I Can't Find Anyone I Can Trust!" is Simply An Excuse - Quick Tip
January 23, 2020 09:00 - 7 minutes - 9.6 MB"I just can't find anyone that I can trust!" Said every business owner ever. Here's the truth - there are PLENTY of trustworthy folks out there. That's not the problem. The problem is you - the business owner. You don't trust yourself. Because you don't have an actual plan. In today's episode I share with you why not trusting employees is like saying you don't trust 2x4's when building a house.
363: How to (Legally) Save Thousands on Your Taxes with Dusty Rollins
January 20, 2020 09:00 - 44 minutes - 44.3 MBDusty Rollins specializes in income planning and tax-saving strategies for business owners, as well as college planning, social security maximization, investments, and debt/interest cost reduction. As owner and founder of Oxford Wealth Strategies, his goal is to help his clients design an income plan to make their money last as long as they do, as well as leave a legacy. From his boarding school days in Penang, Malaysia to his graduate studies in Oxford, England, traveling around the world h...
362: Why (and How) You Need to Embrace Competition - Quick Tip
January 16, 2020 09:00 - 8 minutes - 10.3 MBToo many business owners spend way too much time following their competition and complaining about them. They aren't certified! They charge too low! They are damaging our industry! You know who doesn't pay attention to their competition? Really successful businesses. Instead, they pay attention to their employees and customers. In today's episode, I share with you two reasons why you need to embrace competition...and how to crush the competition!
361: How to Build, Motivate and Inspire an All-Star Team with Mike "C-Roc" Ciorrocco
January 13, 2020 09:00 - 38 minutes - 36.6 MBC-Roc is a motivator, facilitator, dynamic public speaker and a fierce friend and coach. At his core, he’s a grinder – just a guy who had a fire lit in his belly at an early age. That fire has led him to inspire others to see the greatness inside of themselves using past life events to fuel their fire He has spoken in front of thousands of real estate agents, showing them how to grow their business not only via traditional marketing methods, but also by using outside-the-box digital and so...
360: What Do I Do When I Get Stuck? - Quick Tip
January 09, 2020 09:00 - 8 minutes - 10.4 MBHow do I stay focused and driven when things aren't going so well? This question comes from one of my Superfan listeners, Nikita. In today's episode I share with you two real life examples from my business journey of what my process is when I feel "stuck" and I'm not sure if I should keep going. In one example, I closed up shop. In another example, I quadrupled the business in 12 months. Same process, two different results.
359: How to Build a Billion Dollar Brand Using Video Marketing with Rick Cesari
January 06, 2020 09:00 - 34 minutes - 33.3 MBRick Cesari has helped major brands from GoPro to George Foreman build billion dollar brands through Brand Response advertising and strategic video marketing. His upcoming book Video Persuasion aims to put big brands’ proven video marketing techniques into the hands of small business owners, entrepreneurs, inventors, Amazon sellers and others. A bestselling author, speaker, consultant, and marketing & brand strategy guru, Rick is bringing his expertise to us today, sharing best practices i...
358: What's on Your "Stop Doing" List for 2020? - Quick Tip
January 02, 2020 09:00 - 7 minutes - 9.72 MBIt's officially the new year and we're all fired up with the new things we're going to implement. That new strategy that is guaranteed to work. Our new big plans that will crush it. Those bright shiny objects. Yet, we are rarely intentional on things we should stop doing. We just try our hardest to keep up with all the new things on our plate. In today's episode, I share with you a strategy so you can finally start working less and start making more.
357: How to Find Affordable Healthcare as a Small Business Owner - Thomas Lindsay
December 30, 2019 09:00 - 40 minutes - 37.5 MBThomas Rock Lindsay is on a mission to help other self-employed entrepreneurs solve the healthcare dilemma and transform their family budgets. As former C-Suite executives in the PEO industry, Tom and his business partners, have spent the past 2 years scouring the market for real solutions to the lack of affordability. What they found surprised them. Now, these insurance, HR, financial and technology professionals are sharing the answers with people like you. And when they aren’t doing t...
356: What Can You Do to Surprise Your Customers...in a GREAT Way? - Quick Tip
December 26, 2019 09:00 - 10 minutes - 13.6 MBWhat can you do to surprise your customer in a GREAT way? Most of the time, the only surprises customers get are bad ones: It's going to take longer than expected! It's going to cost more than originally quoted! But in today's episode I share with you a conversation from our mastermind about some great ways to surprise your customers in a much better way. What can you do that goes against all of the common complaints in your industry? Let's do that in 2020!