The Home Service Business Owner Podcast
458 episodes - English - Latest episode: about 3 years ago - ★★★★★ - 93 ratingsThe Home Service Business Owner's Podcast is for business owners in the home service industries. Paul Maskill shares with you actionable advice, tips and techniques on how to systematize & scale your business so you can make more money, have more time and have a business that no longer needs you 24/7.
Every Monday, Paul Maskill releases a new episode to help home service business owners - landscaping, cleaning, HVAC, plumbing, pressure washing, flooring, windows, siding, handyman and more.
It's all about switching from working IN your business to working ON your business...so you can achieve the freedom and income you sought when you started your business.
We also have some great guests such as Mike Michalowicz, Tommy Mello, Aaron Walker, Rock Thomas, Scott Beebe, Rich Allen and David Osborn.
If you're ready to break free from your business so you can finally build an awesome business and an even better life, this show is for you.
If you're looking for straight-to-the point advice, from a host who has built, scaled and sold several local businesses then this show is for you.
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Episodes
305: The #1 Reason Businesses Never Reach Their Full Potential
July 01, 2019 08:00 - 12 minutes - 15.7 MBIn short, the owner is taking too much money out of the business. About 80% of small businesses in the United States have ZERO employees. About 95% of small businesses in the United States will never have at least 3 employees. Unfortunately, without employees, you'll never have the real freedom you know is possible. Without employees, you'll never have the real income that you know is possible. However, in order to achieve all of that, you have to start taking less money out of the b...
304: The Easiest Way to Start Creating Systems in Your Business - Quick Tip
June 27, 2019 08:00 - 7 minutes - 9.57 MBWhen I talk to most business owners about their need to start creating systems, processes and SOP's, their first response is: "I don't have time for that. I can't afford to take time to do that. I'm busy!" My response is, you can't afford not to do it. In today's episode, I share with you the easiest way to start creating systems and processes that literally doesn't take any more time.
303: What You Need to Know to Start Improving Your Sales with Andy Paul
June 24, 2019 08:00 - 35 minutes - 34.7 MBAndy is #8 on LinkedIn’s list of the Top 50 global sales experts, where over 166,000 professionals follow his daily posts on sales. He is the author of two Amazon best-selling books, as well as founder of The Sales House, the first all-in-one modern personal growth program for modern B2B sellers. His top-rated podcast, Accelerate! with Andy Paul, with more than 700 episodes produced and nearly 2 million downloads, is the go-to resource for sales leaders and top sales producers.
302: The Real Reason Most of Your New Hires Don't Work Out - Quick Tip
June 20, 2019 08:00 - 6 minutes - 8.75 MBIn such a tight job market where employees have all the leverage with business owners, I find many employers trying way too hard to convince people to join their team. They don't tell the truth. They promise more hours. They promise more opportunities for promotion. And they try to justify why a wrong fit could work. In today's episode I share with you how you should be approaching the recruiting process.
301: Why (and How) You Must Start Surveying Your Customers Regularly
June 17, 2019 08:00 - 13 minutes - 17.1 MBThere are way too many business owners who say: "well, nobody is complaining so they must be happy!" Yet in the same sentence they might also ask "why don't our customers ever come back?" The reason is that unless someone is really upset with your business, they simply will just go quietly and spend their money elsewhere next time that they need the service/product that your business sells. In today's episode I share with you two ways that you must start getting regular feedback to imp...
300: My Biggest Takeaway After 300 Episodes - Quick Tip
June 13, 2019 08:00 - 9 minutes - 12.7 MBWhen I started the podcast, it was really just so I could start connecting and interviewing really awesome people. But I have gained so much more. Now 300 episodes in, podcasting has really made it clear that every day you keep going is another day that someone else quits. There are so many podcasts that have less than 10 episodes or haven't put out shows in 7 months. I didn't want to be that guy. In today's episode I share with you my biggest takeaway and a few examples of how tha...
299: Helping Burnt Out Business Owners Sell Their Business with George Bandarian
June 10, 2019 08:00 - 42 minutes - 40.7 MBGeorge Bandarian created his unique 5 Step Exit to Impact system to help successful entrepreneurs maximize enterprise value and sell their businesses for top dollar (without feeling all alone or left to be taken advantage of) and allowing them the financial freedom to pursue their greater in life. Having taken over a fledgling family business, growing it over 10X and now fresh off of his latest multi-million-dollar exit; he’s a family man, father of two, tech junkie, and he’s here to share w...
298: The Top 10 Tools That We Couldn't Live Without in Our Business - Quick Tip
June 06, 2019 08:00 - 10 minutes - 13 MBThere are 1000's of tools out there for business owners. The bright shiny object syndrome is real! In today's episode I share with you the top 10 tools that we couldn't live without in our businesses.
297: Why You Need to Stop Focusing on What Your Competition is Charging
June 03, 2019 08:00 - 10 minutes - 12.7 MBStop focusing on what the competition is charging. Stop spending any time on what the competition is doing. If you do that, you'll inevitably start competing on price...which is a big giant race to the bottom of the barrel. Plenty of business owners say "but you don't understand! My business, my area is different." That's all mindset! Those who charge low prices don't value their work. And when you don't value your work, it's hard to consistently deliver on it. In today's episode...
296: Stop Going Through Business (and Life) Just Trying to Avoid Mistakes - Quick Tip
May 30, 2019 08:00 - 5 minutes - 6.93 MB99% of business owners spend their days just trying to fix problems, put out fires and avoid mistakes. We'd make it a lot farther if we spent more time planning and executing on achieving excellence. Are you striving for excellence or simply trying to avoid mistakes? More importantly are your employees comfortable and empowered to make decisions (and mistakes)?
295: How to Create Awesome Videos without Spending $1,000's with Jason Hsiao
May 27, 2019 08:00 - 34 minutes - 34.8 MBJason Hsiao is the co-founder and Chief Video Officer of Animoto, an award-winning online video maker that makes it easy for anyone to create professional-quality marketing videos, even if they have no technical skills and have never created a video before. With the mission of empowering everyone to create powerful videos regardless of age or experience, Jason founded Animoto with his high school and Dartmouth College friends back in 2006. Prior to founding Animoto, Jason was a producer ...
294: Are You Embracing or Ignoring Your Biggest Advantage as Small Business Owner? - Quick Tip
May 23, 2019 08:00 - 6 minutes - 8.61 MBIt's time to take advantage of your biggest advantage as a small business. That advantage is SPEED! We have the ability to change the course of our business within seconds...if we really want to. Unfortunately, most business owners are crippled by the inability to make a decision. Meanwhile, the franchise down the street has 17 layers of management to go through before getting approval...and then another 6 months of training. By then, it's too late. Embrace your advantage!
293: Why You Need to Start Celebrating Every Week
May 20, 2019 08:00 - 8 minutes - 10.9 MBAs a business owner, we are always looking forward! What's next? What do we still have to do? How quickly do we have to do it? Yet, we never take time to look back see all of the things we've accomplished. In today's episode, I share with you a few things we need to celebrate in my businesses...as well as how I do it every week.
292: How to Never Have to Put Out the Same Fire Twice - Quick Tip
May 16, 2019 08:00 - 6 minutes - 7.88 MBIf you don't want to deal with a problem more than once in your business...take the time to put a system in place to prevent it from happening again. Most business owners put the fire out and move on to the next fire before doing anything to prevent the first one from happening again. This will cause you to stay in a never ending hamster wheel without making progress. In today's episode, I share with you a big lesson learned in our landscaping business.
291: Empowering You to Choose Your Own Identity with Rock Thomas
May 13, 2019 08:00 - 44 minutes - 42.2 MBFrom humble beginnings, Rock Thomas skyrocketed to success, earning awards, shattering records, and becoming one of the top fifty realtors in the world. Searching for more meaning in a life filled with achievements, he traveled the world, studying one-on-one with the world’s best teachers, including masterminds of growth like Tony Robbins, Jack Canfield, Wayne Dyer, and more. Over the years Rock has touched millions of lives and now, he spends his time helping others achieve whole-life w...
290: They're Not Going to Read Your P&L Statement at Your Funeral - Quick Tip
May 09, 2019 08:00 - 6 minutes - 8.25 MBMany times, we as business owners have that BIG MONEY goal that we want to hit. First it's 6 figures. Then it's 7 figures. Then it's 8 figures. But once we hit them, we realize it doesn't really change our life at all. Profit is so important to the success of a business...but it's not the only thing. Start enjoying the journey and focus on building relationships and leveraging your business to make a bigger impact while building a life that you love.
289: Are You Running on a Hamster Wheel or Are You Running a Marathon?
May 06, 2019 08:00 - 8 minutes - 10.3 MBWithout a clear vision, the work that you're doing in your business might be worthless. In Layman's terms, your vision is simply where you want to go. Develop a vision of what you want your personal and professional life to look like in 3 years. THEN work backwards to determine what you need to do in the next 12 weeks to get there. Once you know your weekly goals, it makes it very easy to determine what you need to do every day in order to accomplish your goals and reach your vision....
288: How to Stop Doing Things That Suck - Quick Tip
May 02, 2019 08:00 - 6 minutes - 7.63 MBEverything that we do in business and in life either energizes us or it sucks the life out of us. Unfortunately, we usually spend way too much time on tasks that we hate doing and that suck the life out of us. We feel stuck. We don't know how to stop doing them. In today's episode, I challenge you to evaluate EVERY task that you do and determine if it energizes you or sucks the energy out of you. For all of the tasks that suck, put a plan in place to start delegating them.
287: Why Now is the Best Time to be a Business Owner with Jim Jubelirer
April 29, 2019 08:00 - 30 minutes - 29.7 MBJim Jubelirer is a seasoned executive, coach and public speaker. Jim speaks to a wide variety of audiences about leadership and business excellence and motivates people to achieve Breakthrough Results. Jim is an active member of Abundance 360, a 25-year program to apply Exponential Thinking to solve the world’s most pressing problems. Jim’s Massively Transformative Purpose is to create an equitable and sustainable world for everyone.
286: There is No Trophy for Going it Alone - Quick Tip
April 25, 2019 08:00 - 5 minutes - 7.65 MBWe as business owners have that determination to figure it all out on our own. We have the ego that we need to prove that we can do it ourselves. Yet, there's never been a successful business that was built by one person. You are the average of the five people you spend the most time with. In today's episode, I share with you why I invest $1000's each year to surround myself with business rockstars.
285: Why You Have to Start Doing What Others Aren't Willing to Do
April 22, 2019 08:00 - 11 minutes - 14.5 MBCustomer service is pretty much dead. What's really sad is that this is a problem that most businesses can fix with little to no money and little to no time. Unfortunately, most business owners are "too busy" to worry about it. Their goal is to keep putting out fires and to just survive the day. In today's episode, I share with you why you need to start doing what others aren't doing in order to build a business that provides an exceptional customer experience on auto-pilot.
284: The Question You Have to Start Asking Your Employees - Quick Tip
April 18, 2019 08:00 - 5 minutes - 7.51 MBMany times, we as business owners take for granted what our employees are doing on a daily basis. We assume that since we don't hear from our employees many days then things must be going great. But that's not always the case! Many times your employees are simply too scared to speak up. You need to start asking them THIS question immediately.
283: What You Need to Know If You Ever Want to Sell Your Business with Terry Lammers
April 15, 2019 08:00 - 36 minutes - 35.4 MBTerry Lammers grew up watching his parents run their own company in the fuel & lubricants industry, and eventually came on as a full-time employee in the early 90’s and took over as president of the company. In just 18 years, TriCounty Petroleum had purchased 11 different companies, growing Terry’s family business from $750,000 annual sales to over $40 million when the company was sold in 2010. Today, as co-founder and managing member of Innovative Business Advisors, Terry taps into his fi...
282: Why You Need to Start Embracing Competition - Quick Tip
April 11, 2019 08:00 - 9 minutes - 12.1 MBThe businesses that I love most are the ones with a lot of competition. Why? Because it's a huge opportunity to show why you're better...as long as you're awesome at what you do! If there is no competition, nobody has anything to compare you to. In today's episode I share with you why you should embrace competition and use it to grow your business.
281: How I Get More Done in Less Time
April 08, 2019 08:00 - 14 minutes - 18.6 MBPeople ask me all of the time "how do you get all of that done in a day??" They always think I never sleep! When in fact, sleep is the first thing that I set aside time for. In today's episode I share with you how I can get more done in less time for my businesses. It's all about time blocking. When you set up boundaries and assign a task to every hour, you will be more successful. It's all about switching from being reactive with your day to proactive.
280: Why It's Easier to Sell a $70 Teddy Bear Than a $15 One - Quick Tip
April 04, 2019 08:00 - 9 minutes - 12.4 MBThis day and age, it's all about the customer experience...or at least it should be in my opinion. There's more competition than ever, people have more options than ever and the service/product that you sell is a commodity. So how do you set yourself apart while not having to compete on price? The customer experience. I share with you a few real business examples of how it can be done...and why it's easier to sell a $70 Teddy Bear than a $15 Teddy Bear.
279: The Must Know Principles to Build Your Ideal Business with Pat Rigsby
April 01, 2019 08:00 - 34 minutes - 28.8 MBPat Rigsby is an author, entrepreneur and business coach who has built over twenty-five businesses in the fitness industry. Two have been multiple time winners on the Entrepreneur Franchise 500 with another being a multiple time honoree on the Inc. 5000 list of fastest growing businesses in the U.S. Pat now coaches entrepreneurs who want to build their own Ideal Business.
278: How to Balance Patience with Not Taking Action - Quick Tip
March 28, 2019 08:00 - 8 minutes - 11 MBWe as business owners often wait WAY too long to take action on something new. We are waiting for it to get better, for it to improve for it to be PERFECT. Yet on the other hand, I see way too many businesses hit GO way too soon with a new initiative. And it totally flops...you only have ONE chance to make a first impression. So, how do you find that fine line when making a decision on changing something or adding something new? I share with you 3 steps to take to make your life ea...
277: Why You Need to Start Treating Your Employees Better Than Your Customers
March 25, 2019 08:00 - 9 minutes - 11.6 MBNow, don't get me wrong...I'm not saying treat your customers like a commodity. Your customers are so important and that's actually one of my favorite things to focus on is creating the ultimate customer experience. However, in order to do that, you a need a team of rock stars who are 100% committed to serving your customers. All too often business owners treat their employees as if they are doing them a favor for employing them. When in reality, without employees, we don't have a busi...
276: Why Your Business Needs a Better Onboarding Process - Quick Tip
March 21, 2019 08:00 - 8 minutes - 10.8 MBAs they say, you only get one chance to make a first impression. This is just as true when it comes to onboarding a new employee for your business. Yet, it's often overlooked by business owners. We feel like we are doing our new hires a favor by just giving them a job. When in fact, they are doing us a BIG favor so we need to show our appreciation as we build the best culture. In today's episode, I share with you a quick, recommended onboarding process.
275: How to Eliminate Wasted Time & Maximize Your Potential with Steven Griffith
March 18, 2019 08:00 - 34 minutes - 33.3 MBFor over 25 years, Steven Griffith has been a trusted advisor and coach to successful CEO’s, entrepreneurs, executives, professional and Olympic athletes, entertainment Professionals, and organizations helping them perform at their highest levels. In his upcoming book The Time Cleanse, Steven will show you how to get back up to 20 hours or more of free time (and do whatever you want with it!). It’s Your Time!
274: Step-by-step of How to Get More Referrals From Customers - Quick Tip
March 14, 2019 08:00 - 9 minutes - 12.3 MBWe all want more customers...and then we go down a rabbit hole where everyone tells us something different of what we SHOULD do. We should do Facebook ads. We should do more on Instagram. We should be tweeting 6 times per day. We should join BNI. Yet, 99% of business owners will tell you most of their customers come from word of mouth. If that's the case, it's time to give your customers something to talk about :) In today's episode, I break down step-by-step how to give your c...
273: Your Employees Have More Options Than Ever
March 11, 2019 08:00 - 10 minutes - 12.2 MBMany times, we as bosses and business owners feel like we are doing our employees a huge favor for employing them. When in reality, they are doing us a HUGE favor. Without employees, without a team, without people, we don't have a business at all. In a strong economy with the power of the internet, our employees have more options than ever. So we should start treating them as such. Treating them as equals. Following the Golden Rule. In today's episode, I share with you a few ways t...
272: Why You Can't Assume Anything with Your Employees - Freedom Friday
March 08, 2019 09:00 - 5 minutes - 7.15 MBWhen it comes to communicating with anyone in your business...ASSUME NOTHING! Especially with your employees. You are the expert and what you take for granted others don't even think about. This is espcially true when you are communicating with your team. Unless you specifically tell them something, you can't assume it as "common sense". I share with you a few examples from our landscaping business.
271: Why Working Backwards is the Easiest Way to Move Your Business Forward - What's Working Wednesday
March 06, 2019 09:00 - 5 minutes - 6.61 MBWe all want to grow our business...but what does that actually mean? We want to go "crush it" but what does that even mean? Instead of just aimlessly trying everything that we "should" do to "grow" our business, get specific with what that end goal actually looks like. A specific dollar amount. A specific number of customers. Then you can figure out what you need to do TODAY.
270: Helping Business Owners Replace Chaos with Clarity with Alex Vorobieff
March 04, 2019 09:00 - 29 minutes - 28 MBA highly sought-after speaker, business alignment coach, and the author of Transform Your Company, Alex Vorobieff has helped scores of business owners replace chaos with clarity and finally attain the success they’ve always imagined. His methods eliminate frustration and find the unique starting line that propels companies past frustration and into success. After working for 15 years turning around companies by applying business improvement tools, Alex decided to hire himself by acquir...
269: Why "I've Got Nothing to Lose" is a Terrible Strategy - Freedom Friday
March 01, 2019 09:00 - 5 minutes - 6.84 MBEveryone hates getting spam email. Everyone hates junk email. Everyone hates unsolicited email. Yet, so many business owners are so hungry to add you to their email list...even if you don't sign up. The thought process of "Something is better than nothing. It doesn't hurt anything and if they don't like it they can delete and unsubscribe" is far from the truth. Today, I share with you the 4 reasons this is killing your business.
268: How to Determine How Well You're Spending Your Money - What's Working Wednesday
February 27, 2019 09:00 - 7 minutes - 10.3 MBSome business owners like to call every dollar that they spend as COSTS. In today's episode I share with you the importance to start looking at every dollar spent as an investment. When you start shifting your mindset to everything you spend money on as an investment, you'll start to see progress in your business. I also discuss the 3 different types of returns that I like to measure in order to ensure it's money well spent.
267: Your Customers Are Worth More Than You Think
February 25, 2019 09:00 - 9 minutes - 12.5 MBIt's an instant gratification world. We want everything NOW. If we could, we would have wanted it yesterday. Most business owners are the same way when it comes to spending money. They label it as a cost, yet they want a return on it immediately. Otherwise, it doesn't make sense. They say "why would I spend more money on my customers when they are already doing business with me anyway?" In today's episode, I break down how much each customer is actually worth...you might be sho...
266: Why You Need to Embrace Missing the Game Winner - Freedom Friday
February 22, 2019 09:00 - 4 minutes - 5.52 MBYou can never make the shot until you're willing to miss 1000's of shots. And you definitely can't make the shot until you get off the sidelines. So many business owners are getting ready to get ready, waiting until it's perfect, reading one more book and on. Those are simply excuses that if you don't actually take action are a waste of time. By the way, a guy named Kobe Bryant has missed more shots in his career than anyone else...it turned out alright for him.
265: How to Leverage Your #1 Advantage as a Small Business Owner - What's Working Wednesday
February 20, 2019 09:00 - 6 minutes - 8.03 MBNobody likes change...the human brain is wired to be afraid of change. Our brain's #1 goal is to keep us alive...and we're still here so why change? The uncertainty keeps us doing the same thing. But as a small business owner, our #1 advantage over the big guys is speed to change. The key is to have empathy and explain the WHY when making changes.
264: How to Become an Unstoppable CEO with Steve Gordon
February 18, 2019 09:00 - 35 minutes - 31.8 MBSteve Gordon is the bestselling author of Unstoppable Referrals, 10X Referrals, Half the Effort and the newly released book, The Exponential Network Strategy. He is the founder of The Unstoppable CEO, a marketing and business growth firm that builds systems to attract clients for professional service firms and solo practitioners.
263: Understanding the Importance of Treating Your People Well - Freedom Friday
February 15, 2019 09:00 - 5 minutes - 7.21 MBUnderstand that your employees have more options than ever. And it's expensive to replace them (in time and money). AND without them, you don't have a business. Don't just treat them like another employee. Treat them the way you would want to be treated. You know, that whole golden rule thing?
262: Why You Need to Stop Trying to Marry Your Prospects on the First Date - What's Working Wednesday
February 13, 2019 09:00 - 5 minutes - 7.42 MBWhether you're looking to partner with someone or have them become your customer, it's so important to understand the sales process. Stop trying to marry them on the first date. Your #1 goal with the first interaction is to establish your authority as an expert, understand what their goals are (and how you can help them) and figure out who the decision maker is. That's it! Focus on providing value and figuring out how you can help them first. In return, they'll help you even more.
261: Why More Revenue Won't Solve Your Problems
February 11, 2019 09:00 - 8 minutes - 11.2 MBIf you’re already feeling stressed out, burned out and frustrated, more revenue isn’t going to solve the problem. In fact, it will only make it worse. Unfortunately, I speak with a lot of business owners every week who believe the solution to their problems is simply bring in more revenue. Add more offerings. Add another truck. This is not only masking the bigger problem…it’s actually making the problem worse. It’s like adding another floor to a house of cards. It’s not a matte...
260: The First Person You Hire for Any Position Most Likely Won't Work Out - Freedom Friday
February 08, 2019 09:00 - 5 minutes - 6.39 MBIt's time to understand that the 1st person you hire for any position most likely won't work out. And that's GREAT! It's all part of the process. Look at it as a learning process to determine who and what you really need. Because you won't really know what you need until you actually take action. Hiring people is just like any other skill, every time you do it, you'll get better at it. The key is to keep making progress and taking action!
259: Why You Need to Get Out of Your Office & Into Your Community - What's Working Wednesday
February 06, 2019 09:00 - 7 minutes - 9.23 MBIt's so easy to end up sitting in our office all day, every day. We set our intentions for the day and before we know it, it's 6pm and we haven't even left our office. We're just trying to play catch up and put out fires but we can't keep up. In today's episode, I share with you what's working in our dog walking business this week as we are attending a series of vendor fairs at local hospitals. So we can get out, talk to others and build our brand.
258: How to Shatterproof Your Business with Scott Reib
February 04, 2019 09:00 - 39 minutes - 34.5 MBAs the official Zig Ziglar Small Business Lawyer and a Ziglar Legacy Certified trainer, it’s no wonder that Scott Reib is known as “America’s Legal Coach.” For the last two decades, Scott has been helping business owners, entrepreneurs, and coaches “shatterproof” their businesses by implementing specific strategies for structure, growth, and protection. Over the last three years, Scott has been sharing these strategies with business owners and coaches, and watching them grow and succeed!...
257: Why You Need to Start Using Numbers and Not Emotion to Make Decisions - Freedom Friday
February 01, 2019 09:00 - 8 minutes - 10.5 MBI 100% get it. Your business is your baby. I feel no different. Unfortunately, we always think that our baby is the cutest, it has no problems and we don't want to change it. And we also let our emtions make decisions instead of the numbers when it's our baby. In today's episode, I share with you why you need to start using the numbers to make business decisions. The numbers don't lie!
256: Why You're Already Paying the Ultimate Cost - What's Working Wednesday
January 30, 2019 09:00 - 7 minutes - 9.44 MBWay too many business owners have the mindset of COST. Whenever any business decision comes up, especially about delegation & systematization, it's "what will it COST?" The real question is "what will it COST if I don't take action?" Just because you can do it, doesn't mean you should do it. It's time to start valuing your time. Afterall, it's your most valuable asset.