Latest Rewards program Podcast Episodes
Shell Celebrates a Decade of Loyalty Rewards
Loyalty360 Podcast - August 19, 2022 12:00 - 19 minutes ★★★★ - 3 ratingsChris Suess is the Head of Loyalty and CRM at Shell Oil Products US, a subsidiary of Shell plc, the latter of which is a leading multinational energy company with operations in 70 countries with over 13,000 employees in the U.S. alone. Loyalty360 CEO Mark Johnson met with Chris Suess to discuss...
Loyalty360 Loyalty Live | Natasha Janic, Salesforce
Loyalty360 Podcast - August 17, 2022 18:00 - 15 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Natasha Janic, Salesforce, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Wings and Rings Flies Toward Future Growth with AI Integration
Loyalty360 Podcast - August 05, 2022 12:00 - 13 minutes ★★★★ - 3 ratingsBob Bafundo is the COO of Wings and Rings, a Cincinnati-based sports restaurant with locations across the U.S. and internationally. With the recent expansion and more growth in store, the restaurant recently began to test robotics to assist with the workload. Loyalty360 CEO Mark Johnson spoke w...
Loyalty360 Loyalty Live | Zyed Jamoussi and Ken Kaufmann, Unite Nots
Loyalty360 Podcast - August 02, 2022 18:00 - 21 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Zyed Jamoussi and Ken Kaufmann, Unite Nots, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Loyalty360 Loyalty Live | Nancy Gordon, Bakkt
Loyalty360 Podcast - July 19, 2022 18:00 - 24 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Nancy Gordon, Bakkt, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Customers Respond Quickly to Sally Beauty DoorDash Partnership
Loyalty360 Podcast - July 15, 2022 12:00 - 24 minutes ★★★★ - 3 ratingsGabriel Trujillo is Vice President of Customer Marketing at Sally Beauty Holdings, an international specialty retailer of professional salon products and beauty supplies, with almost 5000 locations throughout the United States, Canada, Latin America and Europe. Loyalty360 CEO Mark Johnson met w...
Loyalty360 Loyalty Live | Matt Kates, Clarus Commerce
Loyalty360 Podcast - July 12, 2022 18:00 - 28 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Matt Kates, Clarus Commerce, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Global Hotel Alliance Finds Strength in Numbers
Loyalty360 Podcast - July 01, 2022 13:00 - 20 minutes ★★★★ - 3 ratingsKristi Gole is Vice President and Head of Product at Global Health Alliance, a worldwide hospitality alliance comprised of 800 upscale and luxury hotels among 40 independent hotel brands in over 100 countries. Loyalty360 met with Kristi Gole to discuss the brand's comprehensive GHA Discovery re...
Loyalty360 Loyalty Live | Rachel Bicking, Tenerity
Loyalty360 Podcast - June 28, 2022 18:00 - 20 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Rachel Bicking, Tenerity, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
ExxonMobil Partnerships Deepen Customer Loyalty Efforts
Loyalty360 Podcast - June 27, 2022 13:00 - 17 minutes ★★★★ - 3 ratingsTroy Simms is the Director of Business Development for U.S. retail fuel partnerships at ExxonMobil one of the largest international publicly traded energy companies, and the largest direct descendant of John D. 'Rockefeller's Standard Oil. Loyalty360 CEO Mark Johnson met with Simms to discuss t...
Loyalty360 Loyalty Live | Suman Mahalanabis and Padmashwini Raghunathan, TCS
Loyalty360 Podcast - June 14, 2022 04:00 - 23 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Suman Mahalanabis and Padmashwini Raghunathan, TCS, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Loyalty360 Loyalty Live | Cassie Preston, Baesman
Loyalty360 Podcast - May 31, 2022 18:00 - 16 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Cassie Preston, Baesman, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Strategic Partnerships and Brand Advocates Key to Wing Shack’s Success during Pandemic
Loyalty360 Podcast - May 27, 2022 12:00 - 21 minutes ★★★★ - 3 ratingsDoug Baker is the Director of Marketing for Wing Shack Wings, an independent restaurant in Northern Colorado with a very loyal following of brand ambassadors. Loyalty360 CEO Mark Johnson spoke with Doug Baker to discuss the brand’s customer loyalty efforts, brand advocacy and the challenges the...
MGM Wagers Big on Non-Gaming Loyalty Members
Loyalty360 Podcast - May 25, 2022 12:00 - 25 minutes ★★★★ - 3 ratingsAnil Mansukhani is the VP of Loyalty Marketing for MGM Resorts International, a global hospitality and entertainment company known in part for its glamourous Las Vegas resorts, but also encompassing luxury hotel and gaming properties across the U.S. and in China. Loyalty360 CEO Mark Johnson met...
Cohesive Customer Loyalty Program Encompasses “ALL of Accor”
Loyalty360 Podcast - May 23, 2022 12:00 - 19 minutes ★★★★ - 3 ratingsSabrina Lillew is the Vice President of Loyalty Programs and Partnerships at Accor, a worldwide hospitality company that owns, manages and franchises hotels, resorts and vacation properties in 5300 locations in over 110 countries. Loyalty360 CEO Mark Johnson met with Sabrina Lillew to discuss t...
Customers Flip Over IHOP Loyalty Program
Loyalty360 Podcast - May 20, 2022 14:00 - 19 minutes ★★★★ - 3 ratingsNathan Casey is the Executive Director, CRM, Loyalty, Digital at IHOP, a chain of casual restaurants founded in Toluca Lake, Los Angeles, California, made famous for its imaginative pancake creations. Loyalty360 CEO Mark Johnson met with Nathan Casey to discuss the brand's first loyalty program...
Ruby Tuesday Doesn’t Let Age Slow it Down
Loyalty360 Podcast - May 16, 2022 12:00 - 18 minutes ★★★★ - 3 ratingsKevin Fitzpatrick is the senior vice-president of digital and performance marketing at Ruby Tuesday, a chain of American casual restaurants founded in Knoxville, Tennessee known in part for its endless garden bar. Loyalty360 CEO Mark Johnson met with Kevin Fitzpatrick to discuss the brand’s 50t...
Loyalty360 Loyalty Live | Bill Swift, Brierley
Loyalty360 Podcast - May 03, 2022 18:00 - 26 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Bill Swift, Brierley, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Global Roll-Out of MyMcDonald’s Loyalty Program is Team Effort
Loyalty360 Podcast - April 27, 2022 11:00 - 25 minutes ★★★★ - 3 ratingsBryce Boothby is the director of global technology at McDonald’s, the world’s largest restaurant chain serving over 69 million customers a day in over 100 countries. Loyalty360 CEO Mark Johnson met with Bryce Boothby to discuss the brand’s My McDonald’s reward program, the technology and challen...
Loyalty360 Loyalty Live | Michael Schuh, Kroger Precision Marketing
Loyalty360 Podcast - April 19, 2022 18:00 - 20 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Michael Schuh, Kroger Precision Marketing, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Escaping to Paradise with Margaritaville Perks
Loyalty360 Podcast - April 13, 2022 10:00 - 22 minutes ★★★★ - 3 ratingsClaudia Infante is the Senior Vice-President of Revenue Strategy at Margaritaville, a global hospitality and lifestyle brand with headquarters in Orlando, Florida. Loyalty360 CEO Mark Johnson met with Infante to discuss the company’s new Margaritaville Perks loyalty program, as well as the chal...
Loyal Carl’s Jr. and Hardee’s Fans Crave Rewards Program
Loyalty360 Podcast - April 11, 2022 12:00 - 19 minutes ★★★★ - 3 ratingsChad Crawford is the Chief Brand Officer of CKE Restaurants, the parent organization for quick-service brands Carl’s Jr. and Hardee’s, based in Franklin, Tennessee. Loyalty360 CEO Mark Johnson met with Crawford to discuss the company’s new My Rewards loyalty program, as well as the challenges a...
Loyalty360 Loyalty Live | Eugenia Blackstone, Iris Powered by Generali
Loyalty360 Podcast - April 05, 2022 18:00 - 24 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Eugenia Blackstone, Iris Powered by Generali, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Alessio Marchetti, Intesa Sanpaolo | Leaders in Customer Loyalty Series
Loyalty360 Podcast - March 31, 2022 12:00 - 28 minutes ★★★★ - 3 ratingsThe Intesa Sanpaolo Reward loyalty program has undergone a deep revolution over the years, increasing strings to its bow with several engagement layers, gradually revamping its features through continuous innovation and a test & learn approach. The loyalty program features themselves, although i...
Citizens Financial Banking Experience Survey Reveals Trends in Digital Banking a Sound Investment
Loyalty360 Podcast - March 31, 2022 10:00 - 17 minutes ★★★★ - 3 ratingsBeth Johnson is the Chief Experience Officer at Citizens Financial, a full-service national bank offering a broad range of retail and commercial banking products and services. Loyalty360 CEO Mark Johnson met with Beth Johnson to discuss the challenges and opportunities in the banking industry r...
Brides Say “I Do” to David’s Bridal Diamond Loyalty Program
Loyalty360 Podcast - March 24, 2022 13:00 - 30 minutes ★★★★ - 3 ratingsJim Marcum is the Chief Executive Officer for David's Bridal, a national and intentional retailer of bridal and formalwear with headquarters in Conshohocken, Pennsylvania. Loyalty360 CEO Mark Johnson met with Marcum to discuss the company's new Diamond Loyalty Program as well as the challenges ...
Loyalty360 Loyalty Live | Joe Pino, Clutch
Loyalty360 Podcast - March 22, 2022 18:00 - 17 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews Joe Pino, Clutch, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Newk's Eatery Fast-Casual Restaurants Launches New Loyalty Program to Further Enhance Customer Experience
Loyalty360 Podcast - March 21, 2022 10:00 - 21 minutes ★★★★ - 3 ratingsDenise Pedini is the Senior Vice-President of Guest Experience at Newk's Eatery, a fast-casual restaurant with over 100 locations in 14 states. Loyalty360 CEO Mark Johnson met with Pedini to discuss Newk's Eatery's newest in customer loyalty efforts, Newk's Rewards, as well as the company's res...
Loyalty360 Loyalty Live | John Nash, Redpoint
Loyalty360 Podcast - March 08, 2022 19:00 - 21 minutes ★★★★ - 3 ratingsLoyalty360's Mark Johnson interviews John Nash, Redpoint, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Insomnia Cookies Delivers Sweet Loyalty Program for its Best Customers
Loyalty360 Podcast - March 07, 2022 14:00 - 25 minutes ★★★★ - 3 ratingsWhen it comes to late night snacks, it is hard to beat a fresh, warm cookie. Started by a college student in a dorm room in 2003, Insomnia Cookies is now baking and delivering cookies across the United States. Insomnia Cookies has stayed true to its roots, with bakeries typically located near c...
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