Citizens Financial Banking Experience Survey Reveals Trends in Digital Banking a Sound Investment

Loyalty360 Podcast

English - March 31, 2022 10:00 - 17 minutes - 12.4 MB - ★★★★ - 3 ratings
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Beth Johnson is the Chief Experience Officer at Citizens Financial, a full-service national bank offering a broad range of retail and commercial banking products and services.

Loyalty360 CEO Mark Johnson met with Beth Johnson to discuss the challenges and opportunities in the banking industry regarding online banking, human interaction and how the COVID pandemic continues to change the banking landscape.