Latest Collection agency Podcast Episodes
Answer the Phone so a Debt Collector Can Help
ACA Cast - June 05, 2020 15:00 - 17 minutes ★★★★★ - 7 ratingsConsumers facing hardships have a better chance of resolving them when they communicate with debt collections professionals. The COVID-19 crisis has brought out the best in humanity as individuals, communities and corporations have found creative ways of assisting people feeling the weight of t...
COVID-19: Working in a New Environment
ACA Cast - May 28, 2020 21:00 - 10 minutes ★★★★★ - 7 ratingsThere’s no question that the COVID-19 crisis has presented many unforeseen challenges and opportunities that could become the “new normal” as we flatten the curve and transition back into the office environment. In this episode of ACA Cast titled, “COVID-19: Working in a New Environment,” Micha...
A Closer Look at M&As
ACA Cast - May 19, 2020 02:00 - 6 minutes ★★★★★ - 7 ratingsCollectors Insurance Agency pros discuss ways M&As impact your bonds, licensing and insurance. If a merger or acquisition is in your company’s future, then this episode of ACA Cast titled, “A Closer Look at M&As” is must listen-to podcast for you and your staff. Tune in to hear Collectors Insur...
Identity Theft: Don’t Fall Victim to the Threat
ACA Cast - May 19, 2020 01:00 - 7 minutes ★★★★★ - 7 ratingsFinancial losses associated with identity theft seem to expand each year despite the safeguards and ongoing educational information published by government, financial and consumer groups. In this episode of ACA Cast titled, “Identity Theft: Don’t Fall Victim to the Threat,” Jessica Hearn, CFO an...
Alliance ACA is Here for You
ACA Cast - April 02, 2020 16:00 - 13 minutes ★★★★★ - 7 ratingsWhen Larry Steller, owner and CEO of Quality Asset Recovery LLC, was looking for a new dialer program for his agency, he knew he needed an efficient option that wouldn’t be a cost burden. Being a small business in the industry, those factors were even more important. Steller was able to fin...
Collection Leaders Guide to Responding to COVID-19
ACA Cast - March 18, 2020 14:00 - 22 minutes ★★★★★ - 7 ratingsAs ACA International continues to monitor ongoing developments with COVID-19 to keep members in the know about resources for small businesses and licensing and compliance changes, CEO Mark Neeb connected with Jon Goldman, CEO of Turning Point and Brand Launcher, to talk about guiding your busine...
Valuation is in the Eye of the Buyer
ACA Cast - March 16, 2020 15:00 - 10 minutes ★★★★★ - 7 ratingsMergers and acquisitions are a hot topic in the accounts receivable management industry, making it important to stay in the know on the latest trends and “tricks of the trade,” explain Kaulkin Ginsberg’s President and CEO Mike Ginsberg and Vice President Michael Thomas on this week’s ACA Cast: “...
Court is in Session on Medical Debt Collections
ACA Cast - March 02, 2020 15:00 - 9 minutes ★★★★★ - 7 ratingsThis week’s episode of ACA Cast features a compliance overview of two cases resulting from consumer claims on medical debt collection. First, Compliance Analysts Andrew Pavlik and Laura Dadd dive into Rhone v. Medical Business Bureau LLC, which resulted in a significant win for the accounts rec...
Optimizing Your Operations to Manage Litigation Risk
ACA Cast - February 25, 2020 17:00 - 15 minutes ★★★★★ - 7 ratingsLearn the latest in how due diligence can go a long way in managing litigation risk from established industry experts on this week’s ACA Cast in conjunction with the upcoming Hot Topic seminar March 5. Porter Heath Morgan IV, general counsel at Morgan Financial Group and partner at Malone Frost...
Fundamentals of Tax Time Collections
ACA Cast - February 17, 2020 17:00 - 10 minutes ★★★★★ - 7 ratingsOn this episode of ACA Cast, host Anne Rosso May, managing editor of Collector magazine, talks with Williams & Fudge Inc. Director of Training Greg Ruffino about all things tax season. Ruffino presents tax season strategies that accounts receivable management industry professionals can use to h...
Figuring it Out: Health Care Billing Practices
ACA Cast - February 10, 2020 17:00 - 28 minutes ★★★★★ - 7 ratingsOn this episode of ACA Cast, host Kim Coghill, vice president of communications for ACA International, leads a discussion with Irene Hoheusle, vice president of collections and education with Account Recovery Specialists in Wichita, Kansas, and Tim Haag, president of State Collection Service in ...
Managing Industry Operations in 2020
ACA Cast - February 03, 2020 15:00 - 10 minutes ★★★★★ - 7 ratingsOn today’s episode of ACA Cast: Managing Industry Operations in 2020, host Alex Szeto checks in with regular guests Mike Ginsberg, president and CEO of Kaulkin Ginsberg, and John Hannan, the company’s research analyst. Ginsberg and Hannan revisit financial services industry trends to watch thi...
Managing Industry Operations in 2020
ACA Cast - February 03, 2020 15:00 - 10 minutes ★★★★★ - 7 ratingsOn today’s episode of ACA Cast: Managing Industry Operations in 2020, host Alex Szeto checks in with regular guests Mike Ginsberg, president and CEO of Kaulkin Ginsberg, and John Hannan, the company’s research analyst. Ginsberg and Hannan revisit financial services industry trends to watch thi...
Leadership Fuel with Michael Lamm: Getting the Most Out of Industry Conferences
ACA Cast - January 28, 2020 14:00 - 11 minutes ★★★★★ - 7 ratingsConferences and trade shows in the accounts receivable management industry are extremely valuable learning and networking opportunities for your company, if you make the most of these events. “One of the questions that keeps coming up from executives and future leaders in the industry is about b...
Working Together on Capitol Hill
ACA Cast - January 20, 2020 19:00 - 29 minutes ★★★★★ - 7 ratingsDuring the latest episode of ACA Cast, ACA International's Vice President and Senior Counsel, Federal Advocacy, Leah Dempsey, Federal Advocacy Manager Patrick Russell and Lauren Valenzuela, compliance counsel at Performant Recovery Inc., discuss the CFPB’s proposed FDCPA rule and areas that shou...
ACA Cast: Working Together on Capitol Hill
ACA Cast - January 20, 2020 19:00 - 29 minutes ★★★★★ - 7 ratingsDuring the latest episode of ACA Cast, ACA International's Vice President and Senior Counsel, Federal Advocacy, Leah Dempsey, Federal Advocacy Manager Patrick Russell and Lauren Valenzuela, compliance counsel at Performant Recovery Inc., discuss the CFPB’s proposed FDCPA rule and areas that shou...
Insights on Call Auditing—No Two Calls are Alike
ACA Cast - January 13, 2020 18:00 - 26 minutes ★★★★★ - 7 ratingsIn a new episode of ACA Cast, Leslie Bender, IFCCE, CCCO, chief strategy officer and general counsel for BCA Financial Services, and Debra Ciskey, IFCCE, executive vice president of The Collections Coach LLC, share practical tips on how to create a truly effective call auditing program. They tou...
Forecasting State Level Politics in an Election Year
ACA Cast - January 06, 2020 19:00 - 13 minutes ★★★★★ - 7 ratingsState legislative bodies are returning to work this week for their 2020 sessions, which during an election year likely means a balance between politics and policies, according to Andrew Madden, ACA International’s vice president of state and government affairs, on the latest episode of ACA Cast:...
Forecasting State Level Politics in an Election Year
ACA Cast - January 06, 2020 19:00 - 13 minutes ★★★★★ - 7 ratingsState legislative bodies are returning to work this week for their 2020 sessions, which during an election year likely means a balance between politics and policies, according to Andrew Madden, ACA International’s vice president of state and government affairs, on the latest episode of ACA Cast:...
The Power of a Compliment
ACA Cast - December 19, 2019 15:00 - 10 minutes ★★★★★ - 7 ratingsWhen consumers have a great experience with your company, do you make a note of it? Kenlyn Gretz, president and CEO of AmeriCollect Inc., does, and he uses that feedback to recognize employees for their good work, train staff and promote his company culture of Ridiculously Nice Collections. Ame...
Dissecting the TRACED Act
ACA Cast - December 17, 2019 17:00 - 20 minutes ★★★★★ - 7 ratingsACA International’s Vice President and Senior Counsel of Federal Advocacy Leah Dempsey and Mark Brennan, partner at Hogan Lovells US LLP in Washington, D.C. discuss the ins and outs of the legislation and ACA’s advocacy efforts on a new episode of ACA Cast. Dempsey and Brennan also discuss poten...
Dissecting the TRACED Act
ACA Cast - December 17, 2019 17:00 - 20 minutes ★★★★★ - 7 ratingsACA International’s Vice President and Senior Counsel of Federal Advocacy Leah Dempsey and Mark Brennan, partner at Hogan Lovells US LLP in Washington, D.C. discuss the ins and outs of the legislation and ACA’s advocacy efforts on a new episode of ACA Cast. Dempsey and Brennan also discuss poten...
The Good Thief
Recovery Agent Podcast - December 14, 2019 21:34 - 1 hour ★★★★★ - 1 ratingA little bit of everything here. Watch out for 'Big R' !!
Meet Our New Advocacy Team Member: Patrick Russell
ACA Cast - December 11, 2019 20:00 - 4 minutes ★★★★★ - 7 ratingsPatrick Russell hopes to be a source of outreach and education for legislators and regulators as part of ACA International’s team headquartered in Washington, D.C. Russell, ACA’s new federal advocacy manager, talked about his role with Communications Specialist Katy Zillmer on the latest episod...
What We Followed in Court
ACA Cast - December 09, 2019 15:00 - 14 minutes ★★★★★ - 7 ratingsWhile the impact of litigation on the accounts receivable management industry cannot be underestimated or ignored, sometimes it is extremely difficult to maintain a watchful eye on all of the courts across the country. In an episode of ACA Cast titled, “What We Followed in Court,” ACA Internatio...
Drag Racer
Recovery Agent Podcast - December 09, 2019 01:01 - 59 minutes ★★★★★ - 1 ratingPresented by Repoman Magazine - hosting interviews with an assortment of anonymous people in and around the repossession industry. The name of the guest(s) is not a secret within the recovery industry. If you are in the industry - and would like to have access to the 'episode key' that lists the...
Allied's Oldest Member 2019
Recovery Agent Podcast - November 29, 2019 17:13 - 36 minutes ★★★★★ - 1 ratingThis interview - for me - was a life experience I will never forget. Please enjoy sharing it with me.
Compliance Equals Success
ACA Cast - November 25, 2019 18:00 - 13 minutes ★★★★★ - 7 ratingsIndustry veteran Harry Strausser makes a fairly profound statement, that is, “ethical, compliant companies are more productive!” He continues, noting companies that apply proven compliance standards spend their time focusing on running successful businesses rather than working to get out of trou...
Repo Industry's 1st Lady
Recovery Agent Podcast - November 23, 2019 20:53 - 1 hour ★★★★★ - 1 ratingKnown to many as the 'First Lady' of the industry. This southern captures the heart, tells it like it is and... has the dirt on 'everybody'.
Understanding the Challenge to the Constitutionality of CFPB’s Leadership Structure
ACA Cast - November 18, 2019 18:00 - 24 minutes ★★★★★ - 7 ratingsThe financial services industry has been abuzz since late October when the U.S. Supreme Court announced it would review Seila Law v. Consumer Financial Protection Bureau, a case that challenges the constitutionality of its leadership structure next year. Not only is the Court’s review of the str...
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