Insights on Call Auditing—No Two Calls are Alike
ACA Cast
English - January 13, 2020 18:00 - 26 minutes - 18 MB - ★★★★★ - 7 ratingsBusiness News Business News debt collection debt collectors debt collector arm aca international aca cast aca debt collection industry collection agencies collection agency Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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In a new episode of ACA Cast, Leslie Bender, IFCCE, CCCO, chief strategy officer and general counsel for BCA Financial Services, and Debra Ciskey, IFCCE, executive vice president of The Collections Coach LLC, share practical tips on how to create a truly effective call auditing program. They touch on how to build rubrics, structure call calibration sessions, evaluate related data and more.
Call audits can give you a lot of critical information about your company, including the competence of your trainers, the quality of the accounts placed with you for collection, and your collectors’ skills and compliance with your performance expectations.