Latest Collection agency Podcast Episodes
ACA Cast: Optimizing Consumer Outreach & Reg F Compliance
ACA Cast - December 01, 2021 20:00 - 40 minutes ★★★★★ - 7 ratingsMatt Wolk of Neustar and Jim Beck from MRS discuss using unique behavioral intelligence through calls and emails to optimize outreach attempts and maintain RPC rates, all while complying with Reg F. Support the show
ACA Cast: The Merits of Industry Lawsuits
ACA Cast - July 26, 2021 16:00 - 26 minutes ★★★★★ - 7 ratingsIn this episode of ACA Cast, ACA International Board Member and Co-Managing Partner at Kaufman Dolowich Voluck in Philadelphia Richard Perr, talks with ACA Director of Education Kelli Krueger about the ins and outs on how member agencies should respond to lawsuits. Contact ACA Cast host, ACA D...
Implications of TransUnion v. Ramirez on Standing for Class Certifications and Class Actions
ACA Cast - July 08, 2021 17:00 - 35 minutes ★★★★★ - 7 ratingsThe TransUnion v. Ramirez decision from the U.S. Supreme Court is likely to have massive implications for standing for class certification and class actions, and potentially for the en banc petition seeking a rehearing on the panel opinion issued in Hunstein v. Preferred Collection & Mgmt. Serv...
Driving Business Growth Through Technology
ACA Cast - June 10, 2021 16:00 - 36 minutes ★★★★★ - 7 ratingsIn this episode, ACA International Director of Education Kelli Krueger talked with founder of Emprise Technologies Marc Savage. Savage shared what an agency needs to do to stay relevant, and ultimately remain in business, during this technological evolution in the accounts receivable management...
Checks and Balances on Federal Medical Debt Collection Legislation
ACA Cast - May 28, 2021 15:00 - 30 minutes ★★★★★ - 7 ratingsThe U.S. House of Representatives passed the Comprehensive Debt Collection Improvement Act, H.R. 2547, May 13, mostly along party lines, which means the U.S. Senate could now consider the bill with extensive reforms to debt collection. In this episode of ACA Cast, Scott Purcell, president of A...
Bringing Negotiations to Collections
ACA Cast - May 27, 2021 16:00 - 1 hour ★★★★★ - 7 ratingsHave you ever wondered how a hostage negotiator would handle a tough collection or sales call or how they would tell you to negotiate a tough conversation with your significant other? Did you know there is such thing as a negotiations coach? Listen to this episode of ACA Cast featuring Dan O...
Bringing Negotiations to Collections
ACA Cast - May 27, 2021 16:00 - 1 hour ★★★★★ - 7 ratingsHave you ever wondered how a hostage negotiator would handle a tough collection or sales call or how they would tell you to negotiate a tough conversation with your significant other? Did you know there is such thing as a negotiations coach? Listen to this episode of ACA Cast featuring Dan O...
Connecting the Dots in the 11th Circuit Hunstein Case
ACA Cast - May 04, 2021 20:00 - 44 minutes ★★★★★ - 7 ratingsThis is not the first place you’re going to hear a discussion about the new ruling from the 11th Circuit Court of Appeals on third-party disclosures and letter vendors. But in Hunstein v. Preferred Collection and Management Services, the more you know, the better you feel. In this episode, Ba...
ACA Cast: Best Tools for Business Continuity in 2021
ACA Cast - April 29, 2021 18:00 - 18 minutes ★★★★★ - 7 ratingsThe latest episode of ACA Cast features KG Hawes, a technology company that focuses on delivering software and providing IT security services for the financial services, government, and health care markets. Jason Rhodes, business development manager for KG Hawes, and Hayden Reece, data analyst ...
ACA Cast: Best Tools for Business Continuity in 2021
ACA Cast - April 29, 2021 18:00 - 18 minutes ★★★★★ - 7 ratingsThe latest episode of ACA Cast features KG Hawes, a technology company that focuses on delivering software and providing IT security services for the financial services, government, and health care markets. Jason Rhodes, business development manager for KG Hawes, and Hayden Reece, data analyst ...
Looking Ahead Following U.S. Supreme Court Decision in Facebook v. Duguid
ACA Cast - April 07, 2021 18:00 - 24 minutes ★★★★★ - 7 ratingsOn a new episode of ACA Cast, Balch & Bingham attorneys Jason Tompkins and Jonathan Hoffman and ACA Director of Education Kelli Krueger revisit their December 2020 discussion on cases likely to impact the ARM industry following the U.S. Supreme Court’s decision in Facebook v. Duguid. Support th...
ACA Cast: Building Relationships in the ARM Industry
ACA Cast - March 22, 2021 12:00 - 27 minutes ★★★★★ - 7 ratingsOn the latest episode of ACA Cast, ACA’s Director of Education Kelli Krueger talks with Matt Campbell and Bobbie Blue from Renkim’s business development team about the company’s history and transformation into an employee-owned business. Support the show
ACA Cast: Building Relationships in the ARM Industry
ACA Cast - March 22, 2021 12:00 - 27 minutes ★★★★★ - 7 ratingsOn the latest episode of ACA Cast, ACA’s Director of Education Kelli Krueger talks with Matt Campbell and Bobbie Blue from Renkim’s business development team about the company’s history and transformation into an employee-owned business. Support the show (http://www.acainternational.org)
Modernizing Your Collection System
ACA Cast - February 18, 2021 23:00 - 29 minutes ★★★★★ - 7 ratingsOn the latest episode of ACA Cast, ACA International’s Director of Education Kelli Krueger and Nags Odedra, client partner at FICO, discuss the ins and outs of making sure your collection system is future proof. Support the show
Modernizing Your Collection System
ACA Cast - February 18, 2021 23:00 - 29 minutes ★★★★★ - 7 ratingsOn the latest episode of ACA Cast, ACA International’s Director of Education Kelli Krueger and Nags Odedra, client partner at FICO, discuss the ins and outs of making sure your collection system is future proof. Support the show (http://www.acainternational.org)
Building Conversations with AI
ACA Cast - January 13, 2021 15:00 - 21 minutes ★★★★★ - 7 ratingsOn a new episode of ACA Cast, Kirby Miller, sales director for Interactions, discusses conversation AI with ACA International’s Director of Education Kelli Krueger. Support the show
Building Conversations with AI
ACA Cast - January 13, 2021 15:00 - 21 minutes ★★★★★ - 7 ratingsOn a new episode of ACA Cast, Kirby Miller, sales director for Interactions, discusses conversation AI with ACA International’s Director of Education Kelli Krueger. Support the show (http://www.acainternational.org)
ACA Cast: Getting Started with Text Messaging
ACA Cast - January 06, 2021 22:00 - 26 minutes ★★★★★ - 7 ratingsOn a new episode of ACA Cast, Solutions by Text Vice President of Compliance and Risk Management Amanda Payton provides a roadmap for texting in a discussion with ACA Director of Education Kelli Krueger. Support the show
ACA Cast: Getting Started with Text Messaging
ACA Cast - January 06, 2021 22:00 - 26 minutes ★★★★★ - 7 ratingsOn a new episode of ACA Cast, Solutions by Text Vice President of Compliance and Risk Management Amanda Payton provides a roadmap for texting in a discussion with ACA Director of Education Kelli Krueger. Support the show (http://www.acainternational.org)
ACA Cast: Supercharging Agent Productivity with AI
ACA Cast - December 17, 2020 23:00 - 47 minutes ★★★★★ - 7 ratingsOn a new episode of ACA Cast, Matt Maloney of FFAM360 Alliance Group of Companies and Shantanu Gangal, CEO and founder of Prodigal, dive into artificial intelligence and call flows in a discussion with ACA Director of Education Kelli Krueger. Support the show
Putting a Bow on the TRACED Act
ACA Cast - December 10, 2020 14:00 - 22 minutes ★★★★★ - 7 ratingsTune in to this comprehensive episode of ACA Cast for a recap of the Federal Communications Commission's requirements to implement the TRACED Act as well as its impact on the accounts receivable management industry in the year ahead with Leah Dempsey, ACA's vice president and senior counsel of f...
Putting a Bow on the TRACED Act
ACA Cast - December 10, 2020 14:00 - 22 minutes ★★★★★ - 7 ratingsTune in to this comprehensive episode of ACA Cast for a recap of the Federal Communications Commission's requirements to implement the TRACED Act as well as its impact on the accounts receivable management industry in the year ahead with Leah Dempsey, ACA's vice president and senior counsel of f...
Case by Case Basis: Member Attorneys Review Pending Court Decisions
ACA Cast - December 07, 2020 22:00 - 34 minutes ★★★★★ - 7 ratingsOn a new episode of ACA Cast, Balch & Bingham attorneys Jason Tompkins and Jonathan Hoffman dive into pending cases likely to impact the accounts receivable management industry in a discussion with ACA Director of Education Kelli Krueger. Support the show
Making a Difference in the Modern ARM Industry
ACA Cast - December 02, 2020 14:00 - 19 minutes ★★★★★ - 7 ratingsACA Director of Education Kelli Krueger talks with Applied Innovation Inc. Vice President of Business Development Harry Strausser III about the evolution of technology in the industry. Support the show (http://www.acainternational.org)
Making a Difference in the Modern ARM Industry
ACA Cast - December 02, 2020 14:00 - 19 minutes ★★★★★ - 7 ratingsACA Director of Education Kelli Krueger talks with Applied Innovation Inc. Vice President of Business Development Harry Strausser III about the evolution of technology in the industry. Support the show
Tips to Operationalize the CFPB’s Debt Collection Rule
ACA Cast - November 24, 2020 22:00 - 16 minutes ★★★★★ - 7 ratingsACA’s Corporate Counsel Colin Winkler recently talked with Actuate Law Corporate Counsel Lauren Valenzuela to get insights on how her company is tackling compliance planning with the Consumer Financial Protection Bureau’s final debt collection rule. Support the show (http://www.acainternational...
Tips to Operationalize the CFPB’s Debt Collection Rule
ACA Cast - November 24, 2020 22:00 - 16 minutes ★★★★★ - 7 ratingsACA’s Corporate Counsel Colin Winkler recently talked with Actuate Law Corporate Counsel Lauren Valenzuela to get insights on how her company is tackling compliance planning with the Consumer Financial Protection Bureau’s final debt collection rule. Support the show
Text Talk
ACA Cast - October 19, 2020 18:00 - 45 minutes ★★★★★ - 7 ratingsThere is a paradigm shift to texting agents on the horizon for the accounts receivable management (ARM) industry, Mike Cantrell, president of Solutions by Text, explains in an interview with ACA International’s Director of Education Kelli Krueger. With that shift comes training and determining ...
Text Talk
ACA Cast - October 19, 2020 18:00 - 45 minutes ★★★★★ - 7 ratingsThere is a paradigm shift to texting agents on the horizon for the accounts receivable management (ARM) industry, Mike Cantrell, president of Solutions by Text, explains in an interview with ACA International’s Director of Education Kelli Krueger. With that shift comes training and determining ...
Compliance Under the California Consumer Privacy Act
ACA Cast - September 18, 2020 17:00 - 42 minutes ★★★★★ - 7 ratingsIt’s a brand-new world in terms of data privacy, according to June Coleman, managing attorney at the California office of Messer Strickler Ltd., on this new episode of ACA Cast focused on compliance with the California Consumer Privacy Act (CCPA). Coleman is joined by ACA International Corpora...
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