TheProfitablePractice
238 episodes - English - Latest episode: about 2 years ago -The Profitable Practice Podcast
By: Jason Pilgrim, CEO and founder of the Global Kaizen Group
This show is all about empowering and inspiring Allied Health Professionals and business owners to make sure that they get the most out of their clinics and businesses moving forward.
I got into this industry to help people, and impact lives.
For me, it’s all about changing the lives of 20 million people by 2025, and you guys are a part of that. So, the more that I can help you and impart my knowledge and experience, the more all of us can all grow together.
So, I would love it if you could subscribe to the show, share it around and let’s get some really great information and education out there into our amazing industry.
This will help all of us work together, improve ourselves personally and professionally, grow the industry, and help change even more lives of the people and the community around us.
We sincerely hope you enjoy every single episode. If you’ve got particular topics that you’d love us to talk about or get amazing experts in to talk about, as well as getting behind the scenes, tips and tricks; talk about all their different models and success stories, then please hit us up at [email protected]
Each episode is aimed to empower you to further your Allied Health Business to the next level!
Find out more at http://www.profitablepractice.com.au
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
How to best help referrals when you need to cold call
April 04, 2022 05:57 - 14 minutes - 13.6 MBIt’s probably the least favourite part of any health professional’s job. Having to cold call a referral? For many of us, we don’t need to do it very often, if at all. But, for many health businesses, it’s a regular occurrence. Simply put, a doctor, a specialist, other health professional amongst many other referral sources, sends a referral to a practitioner or health business and asks them to call the client, see the client and help them from there. The real challenge is that this...
Don’t be motivated if you want success
March 29, 2022 06:11 - 9 minutes - 9.12 MBWhy is it that everyone wants to be motivated? Motivational speakers. Motivational quotes. Motivation and inspiration everywhere. Apparently, it leads to more success. That’s actually not true. Motivation is often BS. Success actually comes when you’re not motivated. You see it’s all linked to habits and self-discipline and there’s an intricate balance that most people get completely wrong. Yet, with the right self-discipline and the right habits, success will always exceed your...
Transitioning Clients from Yourself to team members
March 28, 2022 05:27 - 17 minutes - 15.9 MBOne of biggest challenges a team can face is being able to move clients onto other practitioners when some practitioner’s diaries get too full. It’s also a common occurrence for when successful allied health professionals and business owners need to grow their team and transition new clients onto the new therapist. Unfortunately, it can be a somewhat daunting task and one that many practitioners get wrong. Not through any fault of their own, but just because it is a delicate situation...
How to best market and grow the clinical load of a new team member
March 21, 2022 05:29 - 15 minutes - 14.2 MBSo, you’ve got a new team member on board. That’s great news. Your confident they are a great fit. Everything is going well. But you’ve just realised that you now need to grow their diary, increase their client load, and improve them in many areas both personally and professionally. The dilemma many health business owners face every time they bring on a new team member. Getting the marketing right of a new team member is crucial if your wanting success, especially if you’re wanting...
Make good mashed potato if you want to be successful
March 16, 2022 03:46 - 10 minutes - 9.88 MBWhat the heck does mashed potato have to do with being successful in business? Well, there’s a very simple story and correlation that you’ll soon find out. The challenge is my wife will probably kill me if she listens to this podcast. Ultimately, making good mashed potato is exactly the same as being good in the tasks and roles needed to be successful in business. Take a listen now and know that this is probably the last podcast I do, if my wife is to listen to me telling this s...
Onboarding, retention and marketing of a new team member
March 14, 2022 02:07 - 11 minutes - 11 MBOne of the keys to success, when you bring on a new team member, is ensuring you get the right rhyme and set up from the start. In the health and medical industry, we tend to see 1 of 2 things occur. Either the business owner is unsure how to onboard a new team member, improve their soft skills and relationship management, and certainly aren’t sure how to best improve their retention, and rarely is there any strong marketing done for that team member. All the other end of the spect...
How to display true leadership in adversity
March 09, 2022 02:45 - 13 minutes - 12.2 MBIt’s interesting watching the world events at the moment and how various leaders respond. It’s actually even more interesting to see many people’s comments and ideas around what makes a good leader when placed in challenging conditions. It’s actually a very simple way of ensuring good leadership occurs in adverse situations but it’s often not spoken about in many circles …, particularly with some of the comments flying around on social media. In adversity, leaders have different ro...
Managing new team members when you go on extended leave from the business
March 07, 2022 07:47 - 9 minutes - 8.42 MBThere are always the sometimes-challenging situations around discussing pay and salary with potential new team members as well as professional development and the role they may well be stepping into with your team. It can also be unsettling if its your first or second ever hire. But what if you’re the business owner that’s also about to go away on a 3-month trip around the country as your bringing on your first team member. Not only are there a lot of pressures and heightened anxie...
How to use conflict to your advantage
March 03, 2022 03:06 - 9 minutes - 8.25 MBIt might seem strange to have conflict in a sentence that’s about getting an advantage but it’s very true. There are some distinct and easy opportunities for everyone to be able to have multiple advantages for when various conflicts occur. Were not talking about preying on negativity or capitalising on other people’s misfortune either. But whether it’s a world war or a conflict in a business, there are some simple avenues to make sure that you can use that conflict to your advantag...
Enhancing team performance by understanding stresses, health and behaviour profiles
February 28, 2022 03:45 - 19 minutes - 17.8 MBUnderstanding the effects of stress, stress management and team members health is crucial to optimising team performance. Adding that into the mix with better understanding of their behavioural profiles and the identification of opportunities for growth also is critical for success of your team. Matt Vaughan is a Corporate Health and Wellness Expert from New Zealand who has spent many years in professional sport throughout the UK, Australia and New Zealand and has a wealth of knowledge a...
Success Principles of Working with Athletes and Sporting Teams
February 16, 2022 06:11 - 12 minutes - 11.1 MBWorking with athletes and elite sporting teams is a specific area with different principles needed than just working in health and medical clinics. Good long-term friend of mine and current President of Rugby WA is Francis Williams. We tap into his four years of huge success guiding Rugby WA out of a very challenging period. Francis talks openly and honestly about how he best empowers his team, how we all need to be change agents and the specifics around working with sporting teams an...
How to successfully hire your next team member
February 14, 2022 03:31 - 13 minutes - 12.2 MBAs a business owner, one of the biggest challenges is often bringing on new team members. And when it's the first time or second time, it's usually the most nervous time and many questions will float around in the business owner's head. Should I bring the person on as a contractor or as an employee? How many hours should I bring them on? Part time or full time? What are my obligations legally for them? How do I hire and best onboard them into the team? And the biggest one is, wha...
If you’re trying to hire team members do this now
February 09, 2022 01:54 - 13 minutes - 12.8 MBWe all know how challenging it is at the moment to get more team members into our business. We’re doing it at our clinic, I literally see dozens of ads every day and I know that every single one of our clients around Australia are trying to hire as well. So, what’s the secret right now? Whether you want to believe it or not, there is a definite tactic that is working right now that you need to know. So, stop reading this, stop wasting more time, watch this short and very powerful p...
Business owners health, culture and wellbeing
February 07, 2022 05:31 - 19 minutes - 18.2 MBMental health and wellbeing in the workplace has never been more important than it is in recent times. More and more pressures. Anxiety. Massive curb balls and challenges. And then there’s the last 2 years of COVID. It’s been a logistical nightmare on so many levels and many business owners have really struggled at times in many different ways. International Health and Corporate Wellness guru, Matthew Vaughan joins us on a podcast today all the way from New Zealand. We talk abou...
Athletes, Sports and Driving Team Success
February 02, 2022 04:38 - 18 minutes - 17.4 MBBringing together health, business, and the challenges of working in a sporting environment has always been a hurdle to overcome. Long-term friend and President of Rugby WA, Francis Williams joins us on this podcast to discuss how his successes and his team and board successes have come about. From the development processes required to see athletes succeed through to the growth pathways developed with athletes, there are many opportunities for people to have more success in the amateu...
How KFC Helps Your Business to Grow
January 26, 2022 01:49 - 13 minutes - 12.8 MBYes, the Colonel and the Kentucky Fried Chicken is an amazing way for your business to be able to grow. And it's not by making people fat, getting chronic diseases, and needing our health services. In fact, it's much simpler, but much more important than that. We have to understand and keep in mind that many times in business, it's not about the actual growth of new clients that's most needed and a simple model I developed based on KFC, is the simple and easy, plug and play avenue ...
First hand Onboarding Experience with new team members
January 24, 2022 04:49 - 16 minutes - 15.4 MBThe best way to learn about onboarding new team members is to learn firsthand from those doing it at the time. Understanding what's working and what's not working is always crucial to having the best beneficial experience yourself. We also know that success leaves clues, so watching others that are successful leaves you in the best place to get it right yourself. Good friend and client of mine, Nick Samra is doing it right now and this is a powerful understanding of what's working,...
How to say no more often and still win
January 05, 2022 02:14 - 10 minutes - 9.49 MBOften one of the secrets to getting ahead is to actually say no. Saying no to a lot of new opportunities for a lot of new possible clientele enables your business to grow faster and win more often. I know it might sound like an oxymoron when you read that, but it is totally true. Being able to say no, filter the reasons why you should say yes or no in the first place and more so, the ability to say no in the most effective and least destructive way is always going to enable your bu...
The 3 best steps to create raving fans - Part 2
December 15, 2021 00:10 - 12 minutes - 11.7 MBThis is the second instalment of “The 3 best steps to create raving fans” after the value and golf nuggets in the first episode ran over time. We thought it was best to have a second podcast to go through the second and third steps to ensure as much value as possible. "Raving fans and loyal clients are one of the easiest, cheapest, and most effective ways to build and grow your business sustainably over time. And everyone says that they work hard on this and have a great referring sou...
The 3 best steps to create raving fans
December 13, 2021 00:29 - 10 minutes - 9.3 MBRaving fans and loyal clients are one of the easiest, cheapest, and most effective ways to build and grow your business sustainably over time. And everyone says that they work hard on this and have a great referring source for their business. But is it really true? Is everyone really great at creating raving fans? Ultimately, what we see is that no, they’re not but yet it is something that is super important and needs to be better worked on for all health and medical businesses. ...
What new team members are really wanting from their employer
December 08, 2021 03:08 - 11 minutes - 10.5 MBIt’s crucial for business owners to know exactly what new members are really wanting from their business. Unfortunately, for many business owners they think it’s all just to do with money. Money. Salary. Bonuses. Incentives. Money, Money, Money. But the reality is very different. I’m not saying that money is not important because it is, but the facts are it’s not the most important consideration that new team members are looking for when they change positions. Hearing from a ...
The one thing that guarantees to kill your business quickly
December 06, 2021 02:46 - 10 minutes - 9.78 MBWe’re always hearing about the secret tips, the next steps you must take, the guarantees etc. But what we don’t hear nearly as much about is the major factors that will actually kill your business quicker than what you can build it with any special list or stepped out process. Understanding the negatives and aspects that can more easily destroy your business is just as important, if not more important, to being able to grow and scale your company. The good news is, in light of the ...
Is it a Dip or should you quit
December 01, 2021 01:37 - 11 minutes - 10.9 MBAll businesses, careers and relationships are like a roller-coaster where there are always ups and downs but knowing how to identify a potential dip early is crucial for future success. Interestingly, the best most successful business owners have a knack of not just identifying a dip more quickly but also quitting much quicker. Unfortunately, many business owners fail to identify the tip and often misjudge a dip that becomes much longer and much more damaging over a longer period of t...
How to Prevent Overwhelm with Team Members in your Business
November 29, 2021 02:37 - 13 minutes - 12.6 MBThere would be nothing worse than being a team member of a business being pushed by the owner so hard that they get into overwhelm and burnout. Yet that's the reality for many people in our industry unfortunately with too many business owners, only driving for financial results and increase profitability. Being a business owner that reads the situation and is able to prevent overwhelm and burnout with team members is crucial and when you get this right, it ultimately means that your b...
Why Businesses fail whne success leaves clues
November 24, 2021 05:13 - 12 minutes - 11.2 MBIt should make us all wonder how a business can fail when successful businesses leave clues. That's not a criticism on anyone who might be struggling in their business at the moment but more so, a great reality check for all of us to think about right now. Some of the great business minds of the past, show us how previous successes always leave clues to other people's future success and so learning from people's successes right now is always the low-hanging fruit for you to achieve mo...
How You Create Insane Lifetime Value with Every Client
November 22, 2021 04:46 - 17 minutes - 16 MBWe all know how important lifetime value is, yet so many people don't know how to maximise it. Imagine having to constantly get new clients in each and every week. Constantly having to do more and more marketing. Constantly needing more referrals as that becomes the lifeblood of your business. What if you're able to do like one of our clients has and create an insane lifetime value that is simple, easy, and amazingly powerful for business and team growth and has a huge amount of impac...
Stop Trying to Fix the Sick Fish
November 17, 2021 02:47 - 8 minutes - 7.65 MBWhy is it when people have fish that aren’t well, they try to fix the fish? It achieves nothing, and the fish always dies. There is a simple way to avoid this and ensure that you’re not wasting time treating sick fish and more so, preventing the fish from getting sick in the first place. It’s no different to business and how people treat team members and it’s about treating the water, not the fish. So, jump in right now and learn how people that have fish control their business ...
How to Best Work within Workers Compensation Schemes
November 12, 2021 01:35 - 15 minutes - 14 MBThere's a fantastic diversity to the health and medical industry and just one of many areas we can work in is within the Workers Compensation Scheme. With all various areas, there are specifics that you can either benefit from or have as a challenge to yourself moving forward. Simone Cox has been in the industry for nearly 20 years and operates on both the rehab provider and also treatment side of the Workers Compensation Scheme and has a firsthand close understanding of some of the t...
How to Use Limbicity to Grow Your Business
November 10, 2021 02:36 - 13 minutes - 12.6 MBYou know what it's like to read a heading and feel like you don't even know what's been said. Well, that's probably exactly what you did just then when you read the word 'limbicity'. What all of us need to know right now is that the ability for the health and medical industry to understand limbicity and its importance for all of us right now, is paramount for those that are wanting to grow their business and team. It's such a simple avenue to work within but it's not easy. It takes...
How to Make Your Business Thrive with COVID
November 08, 2021 03:49 - 12 minutes - 11.3 MBYou've probably just read that title and thought there's a mistake. Nope. There's no mistake in what was written. Whilst many businesses struggled to even survive, there were many that were able to thrive. COVID taught us many lessons and there’s certainly a huge amount that we could do better if another pandemic came our way. COVID has been hard on many people but learning from the successes of those that have thrived with COVID is crucial if you're wanting to get your business ah...
The 3 Ways To Improve implementation
November 04, 2021 04:58 - 10 minutes - 9.86 MBThe 3 Ways to Improve Implementation We all know the importance of implementation. And more so, having faster and more efficient implementation. But unfortunately, there are two reasons why we don't implement as much as we want. The good news is there are three ways to ensure our implementation is much better. If we implement more better and more efficient ways, we will always have great success and more time, money, freedom and impact.
How to Grow Ten Team Members in Ten Months
November 01, 2021 05:21 - 13 minutes - 12.8 MBIt sounds almost too good to be true, growing your health business with 10 more team members in 10 months. But it's 100% true. It's not just about celebrating a colleague with such huge growth and a fantastic achievement but it's also about understanding how they did it and what made this massive growth phase so successful. In this podcast we talk with Jarrat Wood and how he and his team grew an additional 10 team members in 10 months. Learning how other people achieve such fant...
The client touchpoints you need now to drive your business forward
October 20, 2021 06:14 - 15 minutes - 13.8 MBWe all know how important it is for relationships and rapport with our clients. Hopefully, you also understand the power of touchpoint engagement with your clients. The big thing to remember right now is that the game has changed. As we start to work with a more “living with COVID type approach”, your touchpoint engagements have completely changed and if you haven’t made significant modifications to these in the last month, you really will be stalling any growth and development for yo...
Why won’t you pull the trigger and AHP’s dilemma
October 18, 2021 04:28 - 10 minutes - 9.84 MBThis is usually the biggest dilemma an allied health professional faces. The dilemma about not pulling the trigger in numerous ways within their business. None of us are immune to procrastination but the great news is there’s a simple reason for why it occurs and an even easier way to ensure we stop it from occurring further. The sooner we learn to pull the trigger quicker as I explain and uncover in the podcast, will enable you to grow more efficiently and effectively and ultimate...
The 7 steps to accelerate out of a lockdown
October 13, 2021 04:12 - 11 minutes - 10.6 MBWith so many restrictions, lockdowns, and challenges not only in our industry but around us in life, it's very easy to be complacent about what you need next in your business. Without us realising at a deeper level, everything has changed. Although we read that last sentence and think “I know,” many people in business haven't got themselves prepared to really come out of lockdowns and the easing of restrictions in the way that they should if they were better prepared. Ultimately, t...
Apply what Sir Richard Branson Does to Ensure Your Own Success
October 11, 2021 05:34 - 16 minutes - 15 MBThere's a huge amount that we can learn from successful people that have been there and done that before us. Sir Richard Branson is one of them. He's been successful in his own right on so many levels and he's also seen huge challenges and faced many failures. Two particular traits that he always relies on, that all of us need to explore and adapt to much better for all of us to be able to have even more success in our own lives. In this podcast I chat with global business coach...
Retention: A hidden source of patience
October 06, 2021 01:18 - 12 minutes - 11.6 MBRetention is one of the 3 Rs in the triangle of how to successfully build a health and medical business. The real note to mention here is that retention is what most health professionals aren’t the best at doing when compared to referrals and reactivation. The good news is that retention is actually the cheapest and easiest way to build and grow your clinic, even though it’s the one that most practitioners are not the best at. Retention is very much a hidden source of huge patient ...
The two hacks to improve daily efficiency
September 30, 2021 04:27 - 11 minutes - 10.3 MBEveryone believes they have an amazing bag of tips and tricks that they ultimately swear by. The good news is I do to. Here’s my two best hacks to guarantee you’ll improve your daily efficiency if you follow both of these each and every day. They are quick, simple, and easy to complete. Best of all, they are guaranteed to work and set you on a path to greater efficiency and effectiveness. Stop reading this, listen to the podcast, get the value, and implement right now.
Exactly how trust misleads you – My lesson learnt
September 29, 2021 00:03 - 10 minutes - 9.37 MBTrust is one of my core values and it makes up one of the points of culture of every single one of my companies. So how can I say that trust actually misleads you? Well, as you’ll hear in this podcast from some of the learnings, albeit exceptionally expensive and emotional painful learnings in the past few months, trust literally is what mislead us. Learn from my mistakes right now and ensure that you can get the benefit from trust and not have trust mislead you like it did for us.
Why you shouldn’t bother with feedback
September 23, 2021 05:18 - 10 minutes - 9.27 MBIs feedback worth it? Is it a benefit at all? In most situations in the health and medical industry, the answer is clearly no. Whilst we all know the benefit of objective and subjective “feedback” regarding clinical and diagnostic skills, can the same benefit be seen from a business sense when we turn to feedback as a way to improve or grow our business. We’ve been having a lot of discussions lately with some of Australia’s leading health professionals around the value of formal feedb...
The best habit to ensure success
September 10, 2021 03:49 - 10 minutes - 9.38 MBWe all know how important habits are to ensuring success. The great news is there’s 1 habit that is guaranteed to ensure success each and every time. Whether it’s seen positive results or negative challenges, this one habit is either present for the positive or missing when negatives occur. Let’s be efficient and effective and get on top of our habits for your personal and professional growth and development right now. Get this one habit working for you right now and you’ll have...
Do your clients pass the vampire test?
September 07, 2021 12:44 - 10 minutes - 9.34 MBIt might sound strange for me to discuss vampires and your clients in the one sentence. But understanding the vampire test and how simple and easily you can test your clients against it, is very powerful for your business moving forward. So, what is the vampire test? How do I find out if my clients pass this test? It’s a very simple process that’s linked back to the great Pablo Picasso and it’s one that you can easily within minutes test your clients against and know whether they p...
Show your work and take the punches if you want to grow
September 03, 2021 03:25 - 9 minutes - 8.42 MBIf you want to have more impact you must be prepared to show your work. The challenge for many health and medical professionals is that they don’t show enough of their work. Just like a good friend of mine was explaining to me yesterday, when you show your work, you can quite often get punched. But that’s all the more reason why you need to show your best work at all times. If you truly want to grow, personally and professionally and create more, have more and drive more impact,...
Sourdough is expected being remarkable isn’t
September 01, 2021 01:51 - 11 minutes - 10.4 MBSourdough is expected being remarkable isn’t. Yes, I’m talking about sourdough and how it won’t make your business be remarkable. What the heck does bread have to do with your health and medical business and creating a remarkable experience? I’m glad you asked. It’s actually exceptionally beneficial to understand experience I had in the past 4-days that is a valuable lesson for all of us to keep in mind regarding our own business and how sourdough and the response is very much expe...
A meerkat mindset makes you money
August 27, 2021 02:18 - 11 minutes - 10.7 MBMeerkats are amazing creatures, and they can make you a lot of money in the allied health industry. Whether you love them or hate them, having a mindset of how a meerkat operates is fundamentality one of the smartest ways for you to run, build and scale your health and medical business. There’s plenty of secrets as I explained in this podcast. So, let’s not waste our time right now. Click the play button. Let’s think and act like a meerkat and in the next 8-minutes you’ll have a ma...
The Importance of 'The Switch' in Team Communication
August 24, 2021 06:35 - 11 minutes - 10.9 MBThe great news is this has nothing to do with electrical switches or electricians at all, to be totally honest. This is all about how our team engages. How we communicate with our team. And the major avenue of disconnect that occurs in most health and medical businesses. There's a simple solution. I called it 'The Switch'. Simply put, there's a very simple and easy way for us to capitalise on great team culture and ensure that we are clear and concise with our professional and pers...
Tough times and lockdowns are the best times to grow
August 18, 2021 03:49 - 13 minutes - 12.3 MBIt may appear weird to read that heading but it’s 100% true. The best times to grow your business are when the odds are stacked against you. You see, right now everyone in our industry is focused on what they can’t do, what patients they can’t see, what groups they can’t run, what they can’t do and what’s being forced on them. But as all astute business owners know, that’s the perfect time to actually lean in, get on top of the avenues and seize the opportunities at hand. It’s just...
Watch ‘The Voice’ and you’ll learn how to market and sell
August 12, 2021 08:51 - 12 minutes - 11.4 MBYes, I admit I watch The Voice. In fact, I’m a big fan of it and I love the family time with my wife and 3 beautiful girls all watching it together. I’m also a massive fan of Keith Urban and having him on this new series probably also adds to my excitement. But there’s some fantastic lessons on how to market and sell from The Voice that all of us as health and medical professionals need to learn from and use in our own businesses and teams. For many people in our industry, the idea...
Show me your diary and I’ll tell you your revenue
August 10, 2021 13:01 - 10 minutes - 9.55 MBIt’s actually quite profound to think that our calendar will actually dictate our revenue. But for some many health and medical professionals, it’s 100% true. Seen your diary and seeing where you invest your time, money and effort is directly able to be correlated with your business revenue and cashflow. I’m not trying to be arrogant but it’s true for all of us. The more we invest our time and effort into certain areas will clearly dictate where the business is at and the opportuni...
Retention isn’t helped by just giving more
August 06, 2021 05:15 - 11 minutes - 10.3 MBWe all know how important retention is to building a better, more impactful business. The real challenge is getting the balance right between what actually helps retention and what doesn’t help retention. Often most health professionals are too keen and eager to jump in and add more and then they add more. And then they add even more. But this in itself is actually not what drives retention in a great health and medical business. It’s actually one of the biggest challenges that man...