Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
387 episodes - English - Latest episode: 11 days ago - ★★★★★ - 132 ratingsReady to level up your service business game? Tune into the Service Business Mastery Podcast! We're your go-to source for all things leadership, marketing, finance, pricing, and HR. Whether you're running an HVAC, plumbing, electrical, or any other home service trade, we've got the insider tips to help you soar. Click here to dive in and start transforming your business today! 🎧🚀 Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
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Episodes
634. How To Properly Sell HVAC Options With Drew Cameron
January 27, 2022 14:00 - 48 minutes - 41.7 MBLearn the ins and outs of HVAC sales in today’s episode with Drew Cameron, President and Master Sellutionist of HVAC Sellutions. Drew shares his knowledge based on his accumulated experiences on some of the most progressive and powerful education and business development tools available in the world for the contracting business. HVAC Sellutions is now called Flow Odyssey. It is the industry's leading marketing support and sales recruiting, training, coaching, and performance enhancement orga...
634. How To Properly Sell HVAC Options With Drew Cameron
January 27, 2022 14:00 - 48 minutes - 41.7 MBLearn the ins and outs of HVAC sales in today’s episode with Drew Cameron, President and Master Sellutionist of HVAC Sellutions. Drew shares his knowledge based on his accumulated experiences on some of the most progressive and powerful education and business development tools available in the world for the contracting business. HVAC Sellutions is now called Flow Odyssey. It is the industry's leading marketing support and sales recruiting, training, coaching, and performance enhancement orga...
632. Josh & Tersh Speaking On The State Of The HVAC Industry For 2022
January 26, 2022 14:00 - 1 hour - 57.5 MBWith people trying their best to continue as normal amidst this pandemic, most of us do not realize how much of the world has changed. Tersh Blissett and Josh Crouch look back on the changes forced on us by the pandemic as they talk about the current state of the HVAC industry. Things have become uncertain and might continue to be, especially for business owners in the HVAC world. Tersh and Josh share their ways of how you, as a business owner, can still emerge victorious even in times of st...
633. Are You Built For The HVAC, Plumbing Or Electrical Trades With Dan Dowdy
January 26, 2022 14:00 - 39 minutes - 40.5 MBEffective leadership is necessary for any organization in any industry. In this episode, Dan Dowdy, founder of Built for the Trades, chats with Tersh Blissett and Josh Crouch to share his four stages of leadership to help build a culture of growth in your business. Leadership is not about having followers; it’s about leading leaders. Tune in as they discuss the difference between leadership and management and how to infuse both to become an effective executive leader for your team. Love t...
631. Going Beyond Customer Satisfaction With WOW Packages
January 12, 2022 17:00 - 46 minutes - 38.5 MBCreating loyal customers calls for impeccable support, outstanding products, and excellent marketing tactics. But if you want to bring your connection to another level, sending automated WOW packages is key. Tersh Blissett talks with Derek LoVerde to discover how they provide such tokens in To Your Success. He explains how you can go beyond customer satisfaction and establish deeper client relationships by giving more attention to low-cost yet memorable gifts. Derek underlines why entreprene...
630. Aaron Salow On How XOi Revolutionizes Data Gathering From The Field
January 05, 2022 17:00 - 27 minutes - 25.4 MBSafety is of utmost importance in any construction project. To provide seamless remote support to workers on-site, XOi utilizes the latest technology to revolutionize their data gathering process from the field. Tersh Blissett by the CEO of XOi, Aaron Salow, discusses how they empower techs to collect information critical to the job site, all while ensuring quick response time and safety compliance. He emphasizes why this process must be episodic, given a more mentorship approach, and not ju...
629. The Heart-Centered Connector: Meredith Bell On Connecting With Your Team
December 29, 2021 14:00 - 42 minutes - 38.7 MBOne small miscommunication can change an entire concept. In business and companies, being able to connect with your team is a vital aspect of the business’s success. Meredith Bell joins our hosts Tersh Blissett & Josh Crouch to share some tips on how to better communicate and connect with your employees, partners, and colleagues in the business. Meredith tackles the exponential effects of miscommunication on one’s personal and professional life. Learn more as Meredith unravels the communicat...
627. How To Sell Your Business With Patrick Lange
December 28, 2021 14:00 - 46 minutes - 42 MBThe decision to sell your business is very complex but is possible. It will involve a lot of planning to do. You just need to know who to talk to that you can trust. Tune into this episode as Patrick Lange discusses an effective marketing approach on how to sell businesses and the things you need to consider before doing so. He has been selling these different companies. Many are bankers, private equity groups, insurance agents from various trades. And so they don't know where to start. Patr...
626. A Guide To Small Business Loans With Brandon Bolen
December 27, 2021 14:00 - 37 minutes - 34.3 MBFor an entrepreneur, a small business loan is often a lifesaver. Whether it’s to cover operating expenses, finance an expansion, or raise capital, business loans are one option taken by small business owners. In this episode, Tersh Blissett & Josh Crouch discuss the ins and outs of small business loans and financing with Brandon Bolen, Loan Officer at Live Oak Bank. Brandon talks about the nuts and bolts of financing loans for entrepreneurs, especially in the service industry, and we hear ho...
625. Billy Stevens is bringing fire, talking about enhancing efficiency for technicians through automation.
December 22, 2021 23:29 - 40 minutes - 35.8 MB625. Billy Stevens is bringing fire, talking about enhancing efficiency for technicians through automation. www.sera.com www.serviceemperor.com www.relentless-digital.com Service Business Mastery Podcast www.servicebusinessmastery.com
625. Enhancing Efficiency Through Automation With Billy Stevens
December 22, 2021 23:29 - 40 minutes - 35.8 MB625. Billy Stevens is bringing fire, talking about enhancing efficiency for technicians through automation. www.sera.com www.serviceemperor.com www.relentless-digital.com Service Business Mastery Podcast www.servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
628. Taking Customer Satisfaction To The Next Level With John Hightower
December 21, 2021 14:00 - 24 minutes - 21.7 MBThe success or failure of a business often hinges on one thing: Customer Satisfaction. With a combination of leadership and focus, your organization can reach the heights of customer experience. In this episode, Tersh Blissett & Josh Crouch discuss the mechanics of customer satisfaction with John Hightower, co-founder and CEO of Arch + Tower. John and company get into the nuts and bolts of what it means to be part of the team and what role leadership plays in achieving success. Tune in for ...
624: The Upsides Of Solar Electricity For Homeowners With Peter Roth
December 15, 2021 14:00 - 33 minutes - 35.6 MBThere’s a lot of talk about solar electricity, but not many homeowners have made the switch. Here to debunk some misconceptions about going solar is Peter Roth, owner of Solar Wise. They help homes across the US gain access to solar panels. In this episode, Peter chats with Tersh Blissett and Josh Crouch about what people might have gotten wrong about solar panels. He breaks down the benefit of going solar not only for the world but, most importantly, for your wallet. Tune in to learn all ab...
623: Fine-Tune Your Finances And Reduce Personal Taxes Without Replacing Your CPA With Mark Myers
December 02, 2021 14:00 - 42 minutes - 40.9 MBEvery business owner wants to increase their profit margins. One way to do that is by reducing your personal taxes. Today’s guest shares with you a key method to reducing or eliminating your personal taxes without replacing your CPA. Joining Tersh Blisset for this episode is Mark Myers, founder/CEO of Peak Profit Solutions. Tune in as Mark gives you key tips that will reduce your tax by 30% to 60% and incur more profit for your business. It’s all about making the most of tax benefits. Listen...
622: Branding Your Home Service Business: Standing Out From The Crowd With Dan Antonelli & Evan Hoffman
December 01, 2021 14:00 - 34 minutes - 33.4 MBThe home services market is a crowded space. With many companies trying to secure and maintain their foothold, what can you do to make sure your business is noticed? You build and market your brand, of course! In this episode, Tersh Blissett interviews Dan Antonelli and Evan Hoffman, two masters in marketing and sales. Dan and Evan discuss marketing your brand, their work process and why your brand is important. Learn more about how to make your business stand out from Dan and Evan by tuning...
621: Overcoming Issues In Your Home Service Business With Ellen Rohr And Drew Cameron
November 22, 2021 14:00 - 56 minutes - 51.9 MBStarting your own home service business can be challenging. There are several issues to overcome before starting a business, and our guests this episode will tell you how. Hosts Tersh Blissett and Josh Crouch sit down for business insights from Ellen Rohr from the Zoom Drain Franchise Company and Drew Cameron of Flow Odyssey. Ellen and Drew discuss how they started their service businesses, the challenges they faced, and how they are scaling and growing. Want to learn more business tips from...
620: Datacube: Combine Your Numbers in One Place! With Nick Parker
November 10, 2021 14:00 - 31 minutes - 29.1 MBData is very important because it helps you understand what’s working and what’s not in your organization. That’s why you need to have CRM tools to keep track of everything. But a CRM is not everything. Introducing Datacube – the platform where you can have all your numbers in one place! Learn more about this with Nick Parker, an experienced and highly commercial Global Director of Asset Management with a demonstrated and successful history of working in the real estate and data center indu...
619: Average Ticket Prices And What They Mean To Your Business Tammy Vasquez
November 03, 2021 13:00 - 42 minutes - 39.4 MBYour average ticket price can have a huge impact on the profitability of your business. What can you do to improve it? In this episode, Tersh Blissett & Josh Crouch interview Tammy Vasquez the senior head coach of Business Development Resources, Inc. as they talk about ticket prices and efficiency. Tammy analyzes the impact of your average ticket price on profit, and how improving efficiency and engagement improves ticket prices. Tune in for more great tips on improving your business, right ...
618. Easy Tips On How To Operate Your Home Service Business Remotely With Tersh Blissett
October 27, 2021 13:00 - 1 hour - 59.9 MBDo you want to operate your home service business remotely? Softwares like ServiceTitan, Podium, Zapier, Slack, and Zoom are must-haves! The show’s guest today is Tersh Blissett, Chief Executive Officer at Service Emperor. Tersh discusses with Josh Crouch that every decision he makes with his team daily is to stay remote. Join in the conversation as Tersh gives valuable automation strategies to make processes seamless. If you want to operate your business remotely, you need to listen to this...
617. The Secrets To Mastering Technician Training With Edward McFarlane
October 26, 2021 13:00 - 49 minutes - 44.1 MBIf you want to be a master of training, you must know how to shape the department culture. It would be best if you were committed and determined to convey the information you want the audience to understand most effectively. Edward McFarlane shares valuable insights on how to do that, especially with training other technicians. He discusses how you could be an effective, high-performing leader and provide solutions to an organization. Tune in so you can be equipped with excellent leadership ...
616. Understanding E-commerce In The HVAC Industry With Nick Fleetwood
October 25, 2021 13:00 - 25 minutes - 22.9 MBOnline shopping had become very common nowadays. You have to recognize that there a massive opportunity here. Think outside the box if you want to be a successful entrepreneur. Join hosts Tersh Blissett and Josh Crouch as they engage in a powerful conversation about eCommerce in the HVAC industry with Nick Fleetwood of Fleetwood’s Mechanical Services, Inc. Fleetwood's carries products to cover all HVAC needs, from a full ductwork line to complete heating and cooling systems. Join in and lear...
615. Here's Why You Need An Online Store For Your Contractor Business With Will Housh And Paul Redman
October 22, 2021 13:00 - 22 minutes - 22.1 MBPeople want solutions online. If you don't have an online store, they'll find someone else who does. Join in the conversation as Will Housh, the founder & CEO of Contractor Commerce™, and Paul Redman, Vice President of Sales at HVAC Technologies, discuss the advantages of online shopping for contractors. You can list any product you want to sell. Just put them right on your website! Will and Paul's mission to future-proof contractors' businesses drives them to give you the tools you need to ...
614. Accountability And Strategy: Implementing Twin Pillars Of Business Growth With Mike Disney & Gregg Schonhorn Of CEO Warrior
October 21, 2021 13:00 - 26 minutes - 25.3 MBBusiness growth can only come when you implement a winning strategy alongside accountability. How do you do that? Our guests from CEO Warrior will guide you. In this episode, Tersh Blissett & Josh Crouch talk with Mike Disney and Gregg Schonhorn, the company’s COO and Senior Growth Advisor, respectively. Mike and Gregg discuss CEO Warrior’s mission of providing thousands of service business owners around the globe with resources, training, tools, and more. They talk about growth and accounta...
613. How To Get Some Of That Blue-Collar Cash With Ken Rusk
October 20, 2021 13:00 - 48 minutes - 45.3 MBThe blue-collar industry is filled with opportunities, but people don't want to get past the blue-collar work stigma. You don't need a college education to be successful in life. As long as you know and love what you are doing, you'll achieve success. Join Tersh Blissett and his guest, Ken Rusk, in this conversation about his new book, Blue-Collar Cash. Ken is the President of Rusk Industries, a waterproofing service company. Learn how Ken helps people find success in their path and discover...
612: Tools To Help You Keep Track Of Your Digital Marketing Company And Spy On The Competition
October 13, 2021 13:00 - 1 hour - 58.4 MBKnowing where you stand in a competitive market is an integral part of managing a business. In this episode, Tersh Blissett turns the mic over to co-host Josh Crouch and his company, Relentless Digital, to discuss just how you can monitor your digital marketing business. Josh discusses different tools to help you keep track of your metrics that you can use on your business or spy on your competition. They also share information on how to optimize your strategies to increase conversion and at...
611. Crisis Response: What Differentiates A Good Leader From A Great Leader With Bill Colleti
October 06, 2021 13:00 - 43 minutes - 38.8 MBThe ultimate test for any business and any leader is how they handle their worst cases. Crisis response is key to establishing a stable, successful business. That’s what today’s guest will be sharing in this episode with your hosts Tersh Blissett and Josh Crouch. Bill Colleti is the CEO of Kith.co, a crisis communication and reputation management firm where he helps businesses respond and handle their worst days. Bill explains why a good crisis management plan is important and what it means ...
610. How To Take Your Service Business Sales To The ECommerce World With Will Housh
September 29, 2021 13:00 - 29 minutes - 35.5 MBNo matter where your business is, you need to adapt to the fast-changing technological world. That means getting into eCommerce. But what about service businesses? In this episode, Will Housh of Contractor Commerce shows you how you can take your service business sales to the eCommerce world. What are the first few steps he took in making that transition? How is he helping contractors set up their own online stores? How do you bring the people into your store? Where does eCommerce fit into t...
609. What Are The 7 Powers A Contractor Must Master? With Al Levi
September 17, 2021 04:00 - 53 minutes - 46.1 MBWant less stress and more success in your contractor business? Check out Al Levi's 7-Power system every constructor must master. The key point of this system is to use operating manuals. Al explains that writing operating manuals is your only hope of making sure the company performs consistently. How so? By giving your employees clarity on what they should expect from you and your customers. All the knowledge you'll ever need is jam-packed into his brilliant book The 7-Power Contractor. For ...
608. Things You Should Never Say to Your Customers: Customer Service Insights From Erica Leonor Of Power Selling Pros
September 16, 2021 04:00 - 33 minutes - 32.4 MBCustomer service representatives are a very important cog in the wheel of a well-running machine that is your business. They are the first responders and often the first impression your customer has of your company. In this episode, Tersh Blisset sits down with Erica Leonor, Customer Experience Master Jedi Trainer at Power Selling Pros and a Board of Director for Women in HVACR. They discuss the important role of CSRs and how they’re keeping your customers well-served and your business away ...
606. When it Comes to VC Money, How Do You Know What is a Good Deal Versus a Bad One w Claire Chandler
September 15, 2021 04:00 - 31 minutes - 26.9 MBService Business Mastery Podcast www.servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
607. How To Beat Procrastination In Three Simple Way With Francois Lupien
September 15, 2021 04:00 - 45 minutes - 39.2 MBProcrastination is the silent killer. How do you beat it? Learn these three simple steps so that you can kill procrastination before it kills your ideas. Join your host Tersh Blissett and his guest Francois Lupien as they discuss their insights on this topic. Francois is a business success mindset coach and he is here to tell you how to take action on your goals. You will never get things done if you just sit back and wait for a miracle to happen. That is not how life works. Learn Francois's...
605. How to Find More Freedom and Increase Your Impact as a Leader in Your Service Business w Emily Morgan
September 08, 2021 04:00 - 37 minutes - 35.1 MBService Business Mastery Podcast www.servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
537. Teaching the Value Selling Framework with Chad Sanderson
August 25, 2021 16:00 - 29 minutes - 29 MBTeaching the Value Selling Framework with Chad Sanderson --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
538. What Programs Will Allow You to Operate Your Business Remotely?
August 18, 2021 16:00 - 22 minutes - 22.3 MBService Business Mastery Podcast www.ServiceBusinessMastery.com
536. Get Leads that are already booked for you
August 18, 2021 16:00 - 38 minutes - 38.5 MBService Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
535. Do you own a business or a fancy job? with Chris Miles
August 11, 2021 16:00 - 30 minutes - 29.2 MBTersh welcomes Chris Miles, of Money Ripples, to discuss whether you are a business owner or own a fancy job? Here is a little information about Chris Chris Miles is the founder of Money Ripples, I am a leading authority on quickly creating wealth by increasing monthly cash flow. I have shown hundreds of entrepreneurs, high-paid employees, and hundreds of thousands internationally, how to free up or generate TENS OF THOUSANDS of dollars each year! I was the VP of Coaching for the highly ...
603. Donna Serdula - Network in your Pajamas and Boost your Business on Linkedin
August 04, 2021 16:00 - 49 minutes - 45.6 MBTersh and Josh welcome Donna Serdula, of Linkedin Makeover, to discuss how to "Network in your Pajamas and Boost your Business". Here is a little information about Donna: Donna Serdula realized early on the power of Linkedin and started creating and writing profiles for others way back in 2009 for her Business, Vision Board Media. She has successfully worked with over 6,000 bios on Linkedin, giving them a much needed makeover! Donna has also a successful author of "Linkedin Profile ...
604. The Government is Paying You to Take Out A Loan
July 28, 2021 16:00 - 48 minutes - 50.4 MBTersh and Josh welcome Joshua Kim of 7a Accelerator, to discuss why the government is paying YOU to take out a loan and how you can get in on these programs! Here is a little information about Josh: Joshua Kim is the founder and CEO of 7a Accelerator, a company that provides consultations, resources, and concierge-style assistance for business owners on capital solutions and securing the right SBA lender. By leveraging $2.5M+ in SBA 7(a) financing, he purchased his first businesses at 19...
534. How I Operate My Business 100% Remotely & Virtually w_ Stephen Christopher & Tersh
July 22, 2021 11:00 - 59 minutes - 56.7 MBI am absolutely honored to be interviewed by one of my best friends on today's episode. We talk about how I am able to operate my HVAC business 100% remotely and some of why we were thinking remote workplaces before it was cool! This episode was actually recorded in April of 2020, and we didn't know how massive this knowledge would affect how we would survive through the year 2020. Huge shoutout to my pal Stephen Christopher for taking time out of his busy schedule to interview me!! M...
533. Tersh Interviews Phil Johnston of Daikin Applied About the Future of Refrigerants
July 22, 2021 04:00 - 40 minutes - 37.9 MBwww.ServiceBusinessMastery.com Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
532. The Chemistry Behind IAQ - How it Works and Should We Sell It
July 22, 2021 02:30 - 1 hour - 57.3 MBChristopher Hughes tells us the good, bad and ugly behind Indoor Air Quality products and why they could be killing us while we sleep. Don't miss this episode! Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
531. Rene Zamora Shares About Hiring A Part Time Sales Manager
July 22, 2021 00:13 - 22 minutes - 21.4 MBRene Zamora is a remote sales manager and shares some awesome information here about how to run a sales department and how we get out of our own minds as a salesperson who isn't great at sales! Tersh talks with Rene about his own experiences and they figure out how to help him become a better salesman for his business. Learn more about Rene and his business at https://salesmanagernow.com/ Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show...
602. Stop losing money by modernizing your website w Michael “Buzz” Buzinski
July 21, 2021 16:00 - 49 minutes - 48.2 MBTersh and Josh welcome Michael “Buzz” Buzinski, of Buzzworthy Integrated Marketing, to discuss how to "Stop losing money by modernizing your website". Here is a little information about “Buzz” Michael “Buzz” Buzinski is a life-long entrepreneur, a digital marketing thought leader, an author, and the Chief Marketing Officer of Buzzworthy Integrated Marketing. He has worked with over 750 service-based businesses and helped them make their digital marketing S.I.M.P.L.E. (Streamline, Iden...
530. Should The Biggest Impression on Your Clients Be the Lowest Paid Employee Stephen Dale of Power Selling Pros
July 14, 2021 16:00 - 47 minutes - 43.2 MB530. Should The Biggest Impression on Your Clients Be the Lowest Paid Employee? Tersh welcomes Stephen Dale, of Power Selling Pros to the show! Here is a little information about Stephen Dale and Power Selling Pros Stephen has been in and around the Contracting services for over 20 years! He has spent most of that time in Operations and Management, managing smaller operations driving massive improvement wherever he has landed. Stephen is highly recognized for excelling at building...
529. Setting Goals for Your Business and How to Go About Reaching Them w Sharon Cully
July 07, 2021 16:00 - 26 minutes - 24.9 MBTersh welcomes Sharon Cully, of Simply Processes, to Discuss Setting Goals for Your Business and How to Go About Reaching Them Within Your Service Business! Here is a little information about Sharon Cully Sharon Cully is the owner and founder of Simply Processes, where she helps entrepreneurs find the time they need to grow their business, make more money, and create more freedom. With 15+ years of experience working with leading global brands like Coca-Cola, Diageo, and GlaxoSmithKline,...
601. Tersh and Josh welcome Nick McDonald, of High Growth Coach, to discuss how to improve your company’s culture!
June 30, 2021 16:00 - 41 minutes - 37.4 MBHere is a little information about Nick McDonald Unlike many other business coaching programs, who, at best only provide pieces of the puzzle, Nick has a practical battle-tested step-by-step process for success, plus the support to help you implement and improve over the long term. His program has no high ticket price tag as a barrier to entry, plus we have no contracts, so you can leave any time. Nick's process and programs have helped over 1500 business owners succeed over the last...
527. Tersh Discovers that Steve Rogers is Also an HVAC Nerd!
June 23, 2021 16:00 - 42 minutes - 42.8 MBTersh welcomes Steve Rogers, of The Energy Conservatory, and discovers that Steve is also an HVAC nerd! Here is a little information about Steve Rogers Steven joined TEC in 2015 as Engineering and Operations Manager, bringing nearly two decades of experience in product development and technical support for flow and pressure measurement instruments. In 2017, Steve took over Ownership of the Energy Conservatory, which is responsible for the manufacturing of blower doors, duct testing sys...
600. Josh Crouch being Introduced to the Podcast Family
June 16, 2021 16:00 - 25 minutes - 25.2 MBTersh officially welcomes Josh Crouch as co-host to the Service Business Mastery Podcast Here is a little information about Josh Crouch Josh started in the HVAC industry in 2013 as an Accountant and quickly took over Operations for the Business and struggled mightily. Those struggles led him to discover what it took to run a successful Contracting company and despite those issues the company grew 50-75% per year. After a few additional stops along the way, Josh realized there was a l...
528. Why Superheroes Suck at Leadership and why the person on the ground matters more with Tevis Trower
June 09, 2021 16:00 - 34 minutes - 32.7 MBTersh and Josh welcomes Tevis Trower, of Balance Integration Corporation, to discuss Why "Superheroes Suck at Leadership and why the person on the ground matters more". Here is a little information about Tevis Trower Tevis Trower (TEH-viss TROW-urr -- like “power”), founder & CEO of Balance Integration and the author of The Game-Changer’s Guide to Radical Success, knows that building a great organization begins with cultivating true greatness from the very top. Tevis is a pioneer in op...
526. How to Deal With Hecklers in Our Service Business w Tina Clements
June 02, 2021 16:00 - 34 minutes - 33 MBTersh and Josh welcomes Tina Clementes, of RPC America, to discuss how to handle "hecklers" in your service business! Here is a little information about Tina Clementes Before launching the BMW Group Joint Venture, The Retail Performance Company, LLC (rpc) in 2013, Tina Frey Clements worked for 10+ years within the BMW NA Organization. She is a successful leader, keynote speaker, author, entrepreneur.com article contributor, coach, & facilitator; leading within entertainment, auto, luxu...