Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
387 episodes - English - Latest episode: 11 days ago - ★★★★★ - 132 ratingsReady to level up your service business game? Tune into the Service Business Mastery Podcast! We're your go-to source for all things leadership, marketing, finance, pricing, and HR. Whether you're running an HVAC, plumbing, electrical, or any other home service trade, we've got the insider tips to help you soar. Click here to dive in and start transforming your business today! 🎧🚀 Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
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Episodes
214: Mistakes Made When Starting A Business w Travis Smith of Sky Heating
November 20, 2018 02:40 - 50 minutes - 70.3 MBTersh speaks with Travis Smith about the following topics in this episode: -Starting a new business by acquisition -Starting a new business the traditional way -Some pain points of relying on technology while running a business -How to successfully operate a multi-million dollar HVAC company -What it is like growing up in the industry with his father owning a business Please reach out to Tersh with any questions or opinions about the interview at [email protected] --- Se...
213: How To Take A 4 Week Vacation W/ Mike Michalowicz
November 09, 2018 17:00 - 23 minutes - 33.2 MBMike Michalowicz is full of information that can guide us all to a 4 week vacation while the business runs itself. I know you have always wanted to take a 4 week vacation from your business! 4 key points to take away from this interview with Mike. Discover your QBR (Queen Bee Role) The “4 D” breakdown The 4 week vacation The ACDC of your business! (The best band on earth!!) Get in touch with Mike here www.clockwork.life Reach out to Tersh https://www.facebook.com/groups/1533871...
212: 4 Ways To Have A Profitable Service Business W/ Mike Michalowicz
November 02, 2018 11:00 - 23 minutes - 33.3 MBMike and I talk about the ways new business owners can easily know if they are profitable without having to wait unit their bookkeeper or accountant give them their monthly P&L statement. You know as soon as you move the money to the appropriate accounts if you’re making money or losing money on each job. You also put your money into your profit accounts first! So you make a profit on every job rather than your profit being the number left over when the expenses are all paid. 1 Create ...
211: Savannah Bananas' Combating Competition
October 26, 2018 03:55 - 16 minutes - 23.4 MBCombating Competition in Marketing w Jared Orton of Savannah Bananas Jared Orton explains how they were successful starting baseball team where others had failed. We talk about how creating value is more important than selling the customer. www.thesavannahbananas.com www.bluecollarroots.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
20 Questions You Should Ask Your CRM Provider Part 2
October 08, 2018 11:00 - 31 minutes - 43.8 MBCan a client schedule from Yelp? Can a client schedule from our website? Can we have a text conversation with a client and tech? Does the call follow the marketing dollars? Can you track the revenue generated from each phone number that is used to call in to the office? Can different types of recurring maintenances be set up? (one monthly billing for residential but only go out there once or twice a year, and another where we go out to perform a maint bi-monthly, and another bi-wee...
209: 20 Questions You Should Ask Your CRM Provider Part 1
October 02, 2018 14:23 - 34 minutes - 47.5 MBCan a client schedule from Yelp? Can a client schedule from our website? Can we have a text conversation with a client and tech? Does the call follow the marketing dollars? Can you track the revenue generated from each phone number that is used to call in to the office? Can different types of recurring maintenances be set up? (one monthly billing for residential but only go out there once or twice a year, and another where we go out to perform a maint bi-monthly, and another bi-wee...
207: 10 Steps to Starting Your Service Business
September 11, 2018 02:20 - 30 minutes - 41.8 MBI speak with Becky from the UGA SBDC on the steps you need to take when you’re first planning to start your service contracting business. Be sure to have your trade license. Create your business plan. Create your marketing strategy. Budget your working capital for 3 months. Talk with your insurance agent to determine the proper coverages. Google search your name to ensure your domain is available. Talk with your lawyer and CPA to decide what type of corporation you are going...
206: How to advertise free on 4 digital platforms w Stephen Christopher
August 30, 2018 23:04 - 37 minutes - 52.1 MBStephen and I talk briefly about rebranding your business since this is something Stephen’s company just experienced. We then talk about how to advertise and show up on the platforms listed below for free. Bing (Yes, this is still a search engine!) Facebook Google Yelp Reach out to Stephen via email at [email protected], Facebook group https://www.facebook.com/groups/HomeServiceMarketing and www.witdelivers.com Reach out to Tersh via email at Tersh@bluecollarroots...
205: 6 Tips in Digital Marketing with Matt Holzapfel Marketing 360
August 22, 2018 21:15 - 38 minutes - 53.8 MBI am in the middle of trying to find a new company to take over my marketing, and I reached out to Marketing 360 after watching a few of their YouTube videos. You get to listen in on the conversation I had with the account manager who was lucky enough to give me a call! Let us know what you think about Marketing 360 and the things they have to offer. Matt from Marketing 360 answers the 6 questions/issues I listed below. Marketing is more than just a fancy website or landing page. Free...
205: 4 Almost Free Marketing Tips For Service Businesses
August 13, 2018 13:02 - 16 minutes - 23.6 MBWe oftentimes look to spend as much money as it takes to get a new client when often times it simply takes digging from within! Today’s episode is about the things we can do to improve our marketing without spending a fortune. Our guest today is Matt Smith from Service Industry Marketer. His goal is to share with others how he created success within his service business. Below are 4 tips we talk about in today’s episode: Providing better service than anyone else. Giver’s Gain. Far...
204: Leveraging paid advertising to grow your home service business w/ Marc Levesque
August 05, 2018 20:00 - 43 minutes - 60.6 MB--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
203: 4 Tips To Help You Grow Your Service Business
July 26, 2018 19:01 - 21 minutes - 30.6 MBToday’s episode is an update on how things are going with IceBound since Tersh & Brandon partnered up in January of this year. Tersh provides 4 tips that are helping him grow his business on his mission to a million dollars. Outsourcing employee hiring services to companies like BizPal. Using GrowMyHVAC.com for thorough but cost effective flat rate pricing. Ensuring you only keep honest team members...even if you have to hire from outside of your industry and train them. Hiring a ma...
202: 6 Things you must know if you're planning to sell your service business - Plus 1 bonus tip!
July 17, 2018 17:50 - 49 minutes - 68.4 MBToday’s interview is with a business broker named Patrick Lange. Patrick is based out of Florida on the pan handle, but services all of the surrounding states. Listed below are a few of the tips we talk about- Why would someone sell their business? How far out should they start planning for the sale? What do the owners typically do once selling the business? How does the seller get paid? How does a broker value a company? What sort of tax liabilities are expected? Bonus! ...
How to stay in business with the rise of internet sales of HVAC systems
July 03, 2018 22:43 - 30 minutes - 42.5 MBHow to stay in business with the rise of internet sales of HVAC systems. We talk with Chris Rush of MyEZInstall.com about how to stay ahead of the crowd when it comes to internet sales of hvac systems. We often complain about companies selling systems on the internet, but now there is a way for us to still make our normal margins from these same customers. Follow this link to join Chris on a webinar to help get signed up with his company or to simply learn more about what he has to off...
Calculating Each Employees Fully Loaded Labor Rate
April 13, 2018 21:10 - 29 minutes - 41 MBHow do we know if a technician is worth the money they cost? How long do we wait before we track them? Ted Gravlin comes on the show and helps to explain the process of determining your fully loaded labor rate. Link to an online calculator to help you figure out your true labor burden. https://www.tsheets.com/resources/determine-the-true-cost-of-an-employee How much should I charge per hour? --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support t...
Simplest Way To Find New Qualified Employees
April 06, 2018 11:32 - 45 minutes - 62.6 MBWe have all been frustrated with the amount of people who are looking for a job in the service industry. How can we target the ones who are unhappy with their current job? - Patrick Long with BizPAL talks about BizPAL and how the company came into being what it is today. - We discuss why someone would want to come work with IceBound, but the reasons they do not leave their current jobs. The average age of the techs in our industry is 46 years old. - Patrick explains the difference in hunting...
11 MAR 18 Weekly Follow-up
March 20, 2018 11:38 - 5 minutes - 7.65 MB● We went live with Service Titan. ○ We had a few hiccups, but they were addressed instantaneously and are smooth sailing now. ○ Any problems that we faced were taken care of by the team at Service Titan as soon as we reached out to them. Most of the issues had to do with us not understanding how the program worked. ● My family was able to meet Vice President Mike Pence on Saturday morning when he flew into Savannah to watch the St Patrick's day parade. ● I had several networking events thro...
Weekly Update March 4 2018 / Service Titan Meeting On Technician Tools
March 10, 2018 00:15 - 21 minutes - 29.6 MBBrandon and the service technicians met with Service Titan about how to operate the program on their iPads The meeting went into detail showing the technicians ways it will help speed up their jobs, prevent customers from calling them in all hours of the night, and ways to help other technicians when they come back to the job later. One new feature that was explained a little more was the fact that financing can be offered on every service call. This will help with people who have a hard tim...
Weekly Business Update - Feb 28th, 2018
February 28, 2018 15:09 - 15 minutes - 21.3 MB● We have finished filling out the paperwork for BizPAL ○ The program that Patrick has is supposed to help us recruit new team mates faster! ● I interviewed Craig Cody about the 2018 Tax law update, and he helped to clear up some questions I had on the new tax code. ● Had a meeting with the local Ronald McDonald House. ○ We are installing 15 ptac units in the home at no charge to the house for the labor. Trane is also donating 2 of the systems. ● Brandon and I went and looked at a system tha...
2018 Tax Code Update Benefits for Small Business Owners
February 23, 2018 02:22 - 20 minutes - 28 MBInterview with Craig Cody What is important about the new tax update? Lowered the top rate on C corp to 29% from 30% Section 199 s corp 20% deduction on pass-through income Michael asked “I’d be interested if you asked the CPA if / when there’s any benefit with the new tax code to switch from an S Corp to a C Corp. It’s my understanding that the tax rate would be lower as a C. We’re currently an S, but I’m not familiar enough with it”. Your children are able to work for you and then pay for ...
Weekly Business Update - February 16th
February 21, 2018 18:13 - 35 minutes - 49.3 MB· Girl Scout Cookies are for sale! · The kids soccer tournament was canceled so we toured Savannah o The girl scouts were brutal! · Service titan conference calls o Integrated financing o Integrated payment collection system · Small Business Chamber breakfast o Go around and visit the people who attended the breakfast o Go to other people and tell them that you missed them…this gets your foot in the door! · Talk about stress o I started using a life coach o Stress and the uneasiness of start...
Weekly Business Update - Feb 9th 2018
February 13, 2018 11:44 - 15 minutes - 21.4 MB-7 Networking Events This Week -Wednesday I left @ 530am and returned home at 1030pm -Being the President of the Small Business Chamber of Savannah helped me get on other boards such as the Empower Health of Greater Savannah. Being on the EHGS board allows me to network with other business owners who do not come to other networking events. -Met with Patrick Long of BizPAL.org -Did a webinar with him on targeting hiring of employees -He is developing a new program that we will discuss in de...
Flat Rate Pricing - The New Flat Rate w/ Rodney Koop
February 07, 2018 19:58 - 1 hour - 85 MBHow to provide the best pricing & service to your clients. Rodney Koop is the father of 9 and grandfather of 10. He purchased a HVAC company in 1995 and expected an easy life with lots of easy money. After 6 years, he began to feel the real struggles of being an entrepreneur. Signed up with Nextar, and loved that people would share information with him. Entrepreneurs stop growing when the money runs out, but Business people have a plan and they stick to it. Joined Airtime 500...one page pric...
Weekly Business Update - January 28th
February 03, 2018 19:38 - 26 minutes - 36.8 MB* I have met with a business profit coach from UGA. * She was impressed with the things I’ve already implemented * She got me all the paperwork to set up the company’s first hire. E-verify * We signed papers to get started with Service Titan * We are in the process of getting everything set up with The New Flat Rate * We hired 2 service technicians & we are looking for 2 more techs. * One tech starts in 2 weeks * The green tech started last week. He is picking up on stuff really quick. * We ...
Customer Reward Programs - Steven Bostic
January 29, 2018 21:53 - 26 minutes - 37.3 MBSteven Bostic tells all about his new mobile app that is used as a rewards based program for home service based businesses. Steven’s program was originally designed to work with nonprofit companies, but it works so well for home service businesses that they have redesigned the program to help us provide more value to the customer. If you would like more information on this program, reach out to myself on facebook on the Service Business Mastery Podcast group page, or click this link WWW.shop...
Hiring Technical Employees is Hard
January 12, 2018 18:05 - 24 minutes - 34.4 MBTersh and Brandon are going through resumes and talking about what they need in a technician and how to attract them. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Is a Partnership a Good Idea?
December 26, 2017 18:28 - 44 minutes - 61.2 MBBrandon proposes and partnership and they work out more details about hiring and compensating employees. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Bonus - Flat Rate vs. T&M and Tool Expenses
December 22, 2017 15:26 - 8 minutes - 12.3 MBIn this Christmas bonus episode Tersh and Brandon talk through some of the decisions to be made in the new business --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Time for Something New....
December 15, 2017 19:54 - 32 minutes - 45.1 MBThis episode is the story of a bold change of direction for Tersh in his business and personal life. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Growing Your Best Service Technician W/ Andy Holt
November 30, 2017 00:06 - 34 minutes - 47.4 MB1. How did you first get into coaching and training? 2. Tell us a little about Outdoor University. a. Where it is located b. When the classes take place 3. Who is your idol? a. Inside the HVAC industry b. Outside the HVAC industry Clips from the actual Outdoor University. The best way we can get in touch with you in the future. ● Facebook- https://www.facebook.com/outdooru/ ● Toprate.com ● Andy’s Direct Line 706.888.2332 Mastery Questions ________________________________________ 1. What did ...
Grow Your Business Using Residual Income W/ Tom Jackson
November 09, 2017 14:45 - 52 minutes - 73.2 MB1. How did you first get into the podcast networking? 2. How come you always have a smile on your face and voice? 3. Who is your idol? a. Inside the HVAC industry b. Outside the HVAC industry 4. If you had to start your company over, a. Would you? b. What would you do differently? 5. What did you believe to be true in your business and in the HVAC industry when you were in your 20’s or 30’s that you feel differently about now? 6. Why is residual income so important for a business? a. What co...
Service Software w/ Service Titan
November 01, 2017 15:09 - 35 minutes - 48.9 MBThis episode of Service Business Mastery podcast covers several great points dealing with a Customer Service Management Software called Service Titan. Listed below are some key points, and any additional questions you may have can be answered by going to www.Servicetitan.com/servicemastery ServiceTitan is a field management software for HVAC, plumbing, electric, and garage door services that helps companies streamline operations, support and train their techs and CSRs, and increase revenue. ...
Marketing Basics w/ Ted Gravlin
October 25, 2017 02:15 - 54 minutes - 75.8 MBWelcome to the Service Business Mastery podcast, I’m your host Tersh Blissett. This podcast is part of the Blue Collar Roots Network of podcasts. Bryan Orr is the guy behind the glass with smoke coming from his ears as he is spinning the knobs in an attempt to make us sound good... Service Business Mastery focuses on helping and guiding service based business owners, managers, and service techs who are considering becoming new business owners. The goal of this podcast is to help guide you fr...
EP7 - YouTube to Business Owner w/ Stephen Rardon
October 18, 2017 23:39 - 44 minutes - 61.7 MB--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Service Soft Skills w/ Steve Coscia
October 09, 2017 15:26 - 28 minutes - 39.2 MBSteve Coscia talks the full range of service soft skills for service businesses. Find out more at https://www.coscia.com/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Field Metrics, Software and Performance Based Pay
October 03, 2017 20:14 - 42 minutes - 58.7 MBTersh interviews Bryan Orr on Flat Rate, Metrics, Software and performance-based tech pay --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Dealing with Online Reviews
September 20, 2017 18:36 - 36 minutes - 50 MBTesh and Bryan talk about online reviews for your business. The good, the bad and how to respond. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support