Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
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Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success

382 episodes - English - Latest episode: 16 days ago - ★★★★★ - 132 ratings

Ready to level up your service business game? Tune into the Service Business Mastery Podcast! We're your go-to source for all things leadership, marketing, finance, pricing, and HR. Whether you're running an HVAC, plumbing, electrical, or any other home service trade, we've got the insider tips to help you soar. Click here to dive in and start transforming your business today! 🎧🚀 Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

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Episodes

AI or Authentic? Pierce Birkhold's Tech-Savvy Insights!

March 13, 2024 14:00 - 37 minutes - 34.1 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Pierce Birkhold, Founder and Head of Revenue Strategy at RealWork Labs. Pierce Birkhold is a dynamic entrepreneur and technology innovator known for his leadership in the startup ecosystem. In this episode, here's what you can expect to learn: The importance of authentic content and genuine reviews over automated proc...

Insider Knowledge For Optimizing HVAC Efficiency With Lilah Jones

March 06, 2024 02:00 - 44 minutes - 40.5 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Lilah Jones, the Head of ISVs & MarketPlace Sales, at Google. Lilah is a multifaceted professional with a diverse range of experiences and expertise. In this episode, here's what you can expect to learn: Why authenticity and self-esteem are key factors for growth. The challenges of data management and utilization. ...

How To Enhance HVAC Operations With Stronger Strategies & Faster Results With Mary Kelly

February 28, 2024 12:18 - 36 minutes - 33.1 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Mary Kelly. founder of Productive Leaders. Mary is a motivational leadership speaker and profit growth business consultant to improve profits, growth, and success. She also provides economic forecasting and business projections. In this episode, here's what you can expect to learn: Actionable business advice for reach...

Transforming Challenges into Opportunities for Women in HVACR With Amberley Snyder

February 21, 2024 13:04 - 31 minutes - 29.1 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Amberley Snyder, a championship Barrel racer. She also competed in pole bending and breakaway roping. Amberley is now a motivational speaker and an inspiration for many. In this episode, here's what you can expect to learn: Journey of Amberley Snyder who is a a keynote speaker and barrel racer. Insights about her hor...

Winning Sales Tactics for HVAC And Plumbing with Justin Riley and Noah Carter

February 15, 2024 04:57 - 52 minutes - 47.9 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have Justin Riley, the President of UpFrog, and Noah Carter, the Director of Operations. Justin excels as a leader, spearheading innovation in SEO, marketing consulting, and strategies for digital growth. Noah brings extensive experience in operations and account management, leveraging his accounting background from Nash Community College ...

How To Build Real Wealth In HVAC Industry With Lance Bachmann

February 07, 2024 14:00 - 38 minutes - 35.2 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have the honor of hosting Lance Bachmann, a digital marketing expert, entrepreneur, and the founder of LB Capital. Lance Bachmann has a proven track record of guiding businesses to exponential growth. As the founder of LB Capital, he specializes in scaling home service businesses with successful exits to private equity firms. In this episod...

Mastering The Art of HVAC Project Optimization With Al Levi

January 31, 2024 14:00 - 41 minutes - 37.7 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're privileged to host Al Levi, business consultant, and CEO of The 7-Power Contractor. Tap into the expertise of Al Levi, a seasoned business consultant with over 25 years of hands-on experience, transforming contracting businesses effortlessly since 2002. In this episode, here's what you can expect to learn: The roles of financial manager...

How To Overcome Implementation Challenges In Home Service Training With Doug Wyatt

January 24, 2024 14:00 - 1 hour - 59 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have the privilege to host Doug Wyatt, the Founder & CEO of Synergy Learning Systems. Doug Wyatt, an incredible entrepreneur, achieved global success in sales, business, and leadership, spanning industries from restaurants to Home Service innovation. In this episode, here's what you can expect to learn: The value of playing different roles...

Seal the Deal with Tracy Martin! Unveiling HVAC Secrets on Air Today

January 17, 2024 14:00 - 34 minutes - 31.7 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're privileged to have Tracy Martin of Aeroseal, LLC. Tracy, Aeroseal's Dealer Development Director, excels in marketing, with 8+ years at the forefront. In this episode, here's what you can expect to learn: How Aeroseal is using its technology for sealing ductwork in HVAC systems completely and improving energy efficiency and indoor air qua...

Peter Capuciati on Bluon’s AI Revolution in HVAC

January 10, 2024 14:00 - 58 minutes - 53.7 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode,  we're delighted to have Peter Capuciati and Logan Marshall of Bluon. Peter, Bluon's Chairman and CEO, harmonizes his academic foundation from Columbia University with extensive entrepreneurial experience. His skills span both technical expertise and strategic planning. Logan Marshall at Bluon, as Director of Contractor Alliances & Events, com...

Navigating Creative Hurdles With Luke Hansen

January 03, 2024 14:00 - 47 minutes - 43.9 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights www.servicebusinessmastery.com. In this episode, we are joined by Luke Hansen of CompanyCam.Luke Hansen initiated CompanyCam to aid contractors, evolving it with a $30 million investment in 2021. Emphasizing people over product, the company thrives on adaptability and innovation. In this episode, here's what you can expect to learn: Valuable lessons by understanding the backstory of entrepre...

Enhancing your Customer Experience to Maximize Revenue with data-driven decisions

December 27, 2023 12:20 - 38 minutes - 35.6 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Chris Nelson of CallRail. Chris Nelson is a seasoned Marketing and Strategy leader with 15+ years in B2B and B2B2C, spanning SaaS to consumer durables. Transitioning from law, he excels in omni-channel marketing, customer engagement, and team leadership. In this episode, here's what you’ll learn: What is CallRail? How CallRai...

How AI Is Going To Impact The Customer Service Side Of Home Services

December 20, 2023 18:29 - 48 minutes - 44.4 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Tyson Chen of Avoca AI. Tyson Chen is an MIT graduate and the co-founder and president of Avoca AI, which pioneers AI solutions for 24/7 customer engagement in small businesses. With a background in self-driving goods delivery at Nuro and consulting at The Boston Consulting Group, Tyson brings expertise in AI, tech, and private ...

How Is Customer Engagement Being Reinvented with AI?

December 14, 2023 03:58 - 43 minutes - 39.6 MB

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Sebastian Jimenez from Rillavoice. Sebastian Jimenez is the Founder and CEO of Rillavoice, a company focused on building speech analytics for the world. Sebastian leads the team in developing speech analytics software tailored for sales and service, particularly in industries like home remodelling, roofing, solar, telco, bankin...

How To Prepare For Selling A Service Business with Patrick Lange

December 06, 2023 21:55 - 57 minutes - 52.7 MB

Welcome to the Service Business Tersh Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Patrick Lange from Business Modification Group.  Patrick, an expert in business valuations and sales, provides useful and actionable insights on how to maximize your business's value. Patrick is not only knowledgeable in business valuation but also actively engages on multiple platforms like YouTube, LinkedIn, and Facebook, wher...

Driving Your Business Forward: The Big Picture on Truck Wraps and Service Business Growth w/ CJ Stratte

November 22, 2023 06:00 - 32 minutes - 32.3 MB

Have you ever wondered how a creatively branded service vehicle can create a massive impact on your small business's visibility and growth? In the current age of digital marketing dominance, we're shifting our focus to a traditional yet remarkably effective marketing method that can generate immense recognition for skilled trades businesses, HVAC companies, and the plumbing industry. CJ Stratte, the brilliant and dynamic CEO of On The Move Trucks, a nationwide truck leasing company, join...

Accounting Doesn’t Have to Suck | HVAC Business Finance Tips w/ Spencer Sheinin CPA

November 15, 2023 06:00 - 41 minutes - 38.2 MB

If you are passionate about your skilled trades service business but struggle to see it grow, or if you're simply curious about running a successful service enterprise, this episode of the Service Business Mastery Podcast is for you! In this episode, "Accounting Doesn't Have to Suck," hosts Tersh Blisset and Joshua Crouch engage with guest Spencer Sheinin, CEO and Founder of Shift Financial Insights, in a deep dive into the world of accounting, and how as daunting as it may appear, it doe...

Revolutionizing HVAC Maintenance through Technology w/ Brian Feenie and Ben Reed

November 08, 2023 06:00 - 44 minutes - 41.2 MB

Are outdated practices holding back the HVAC industry from reaching its full potential?   In this episode of Service Business Mastery, hosts Tersh Blisset and Joshua Crouch delve deep into the world of HVAC maintenance and how cutting-edge technology is reshaping the customer experience and the growth of HVAC businesses. We have the pleasure of welcoming Ben Reed and Brian Feenie from Measure Quick, a leading software solution for HVAC professionals.   Ben and Brian have a combined e...

What Data Scientists Can Teach Us About Marketing with Rick B. & Carole Lawson

November 01, 2023 06:00 - 1 hour - 58.2 MB

For many service businesses, marketing can feel like throwing random things at a wall and seeing what sticks. Sometimes, you get lucky. But in the ever-shifting landscape of new Google algorithms and increasingly tech-savvy competitors, luck isn’t gonna cut it.   That’s why the best marketing is data-driven marketing.   In this episode, we learn how to think more like data scientists when it comes to our marketing by speaking with Carole Lawson, bonafide data scientist and Chief Data...

Negotiation Masterclass with Brian Will

October 25, 2023 06:00 - 45 minutes - 43.9 MB

The journey from technician to entrepreneur is fraught with risk — but as those who have successfully walked the path will tell you: with big risks come big rewards. In this episode, we speak with someone who has successfully walked the entrepreneurial path many times: Brian Will, Best-Selling Author and Business Consultant at Brian Will Media. Brian shares the secrets to scaling your business, from hiring to negotiating to checking your ego at the door — and everything in between. SHO...

How Virtual Training is Reshaping the Service Business Landscape with Ken Midgett & Dan Clapper

October 18, 2023 06:00 - 37 minutes - 36.7 MB

Every technician knows the power of that on-the-job “aha” moment — when it finally clicks and training goes from theoretical to practical. What if your technicians could have that “aha” moment before they ever even leave for the job? In this episode, Ken Midgett, Plumbing Market Director, and Dan Clapper, HVAC Market Director, of Interplay Learning, join the show to share the exciting ways VR learning is making it easier for your techs to gain the skills needed to thrive in today’s servi...

The New Era of Business: Strategies for Success in the HVAC and Plumbing Industry w/ Noah Carter + Justin Riley

October 11, 2023 06:00 - 1 hour - 59.2 MB

Is the traditional way of doing business becoming obsolete in the modern era? In this episode, Tersh Blisset and Joshua Crouch explore the changing landscape of service businesses, specifically in the HVAC and plumbing industry, and discuss how businesses can adapt to the new era of business. Our guests for this Service Business Mastery episode are our sponsors, Justin Riley + Noah Carter, the co-founders of Upfrog, a company that provides innovative solutions for service businesses. We ...

Innovate Your Business with CHATGPT and STORYBRAND Featuring RICK BERGMAN

October 04, 2023 06:00 - 40 minutes - 39.5 MB

In this episode of the Service Business Mastery podcast, host Tersh Blisset is joined by guest Rick Bergman for an engaging discussion on innovative techniques to grow your business. Despite Joshua being absent due to a speaking engagement, the conversation flows seamlessly as they dive into various topics that are crucial for service business owners, managers, and technicians. One of the key highlights of this episode is the importance of utilizing technology to streamline operations and ...

Building a Business Where Everybody Wins With Tommy Mello

September 27, 2023 06:00 - 59 minutes - 54.4 MB

A successful service business is one where everybody wins — your company, your employees and your customers.    Sure, it can be a challenge to elevate your business to this level, but when you reap the rewards, you’ll find it’s more than worth it.    That’s why in today’s episode, we’re joined by the legendary Tommy Mello, CEO at A1 Garage Door Service, who discusses his new book, Elevate, which is packed with tactics and strategies to overcome the challenges of growing your service ...

How to Grow & Optimize Your Service Business in 5 Simple Steps with Brigham Dickinson - Part 2

September 20, 2023 05:00 - 1 hour - 85.8 MB

Listen to part 2 of our discussion with Brigham Dickinson, Founder of Power Selling Pros and author of “Something to Give: A Journey to Become a Leader Worth Following”. Join us as Brigham breaks down the five steps we mentioned in part 1. These steps will help you gain freedom as an entrepreneur, create a vision for your business, leverage your team’s strengths, delegate more, and prioritize business growth. Towards the end, we discuss Brigham’s approach to growing a business by optimizin...

How to Beat Depression and Anxiety & Become a Leader Worth Following with Brigham Dickinson - Part 1

September 13, 2023 09:00 - 1 hour - 74.2 MB

Tired of constantly having to prove yourself at work? Feeling anxious or depressed after delegating your daily work tasks? Is everyone on your team relying on you for motivation, but even you are struggling to motivate yourself? Listen up! By the end of this episode, you’ll have actionable steps you can take to achieve real freedom over your income, freedom over your time, and most importantly, freedom from anxiety and depression as a business owner. Today, we’re joined by Brigham Dickin...

Earn More Revenue with Fewer Techs With Billy Stevens

September 06, 2023 09:00 - 1 hour - 129 MB

What if we told you that you don’t need more technicians to reach your next major revenue milestone? You can get there with the techs you’ve already got — you just need to make them more efficient.  To explain what it takes to boost your efficiency, Billy Stevens, Founder & CEO at Sera Systems, joins the show armed with the many insights he’s gained fine-tuning Sera into the well-oiled machine it is today. Show Notes - Efficiency at Sera  [2:48] - Building a business to sell boxes ...

Retain Your Clients — Even When They Move with JB Brewster

August 30, 2023 09:00 - 35 minutes - 83.2 MB

It’s 5x more expensive to acquire a new customer than it is to retain an existing one. That means, if you want your business to thrive, you need to do all you can to retain your customers.  But what happens when they decide to move? In this episode, JB Brewster, Co-Founder at Is My Customer Moving, joins the show to explain how the revolutionary tool offered by his organization can help you be more proactive in retaining your customer base and save on customer acquisition. Show Notes...

Flat Rate Pricing & Your Service Business w/ Lance and Sheila Beck

August 23, 2023 09:00 - 40 minutes - 75.7 MB

Flat-rate pricing can be a game-changer in your service business. But to fully reap the rewards, you need your technicians and, even more importantly, your customers to be on board. How do you successfully transition in a way that benefits your customers, technicians and business, alike? To find out, in this episode of Service Business Mastery, we speak with Lance and Sheila Beck, Co-Owners at AirOne, about their recent transition to flat-rate pricing and the lessons they learned along t...

What SEER2 Compliance Means for Your HVAC Business

August 16, 2023 06:00 - 34 minutes - 63.3 MB

An HVAC purchase is such a rare event that most people know more about funeral expenses.    And with the coming SEER2 regulations, it’s more important than ever that HVAC businesses educate their customers, offer easy financing options and shore up their online presence.    In this episode of Service Business Mastery, we speak with Ben Middleton about SEER2, why in-house financing is no longer optional and how the Inflation Reduction Act will shake up the HVAC landscape. SHOW NOTES...

The Do’s & Don’ts of AI in Customer Service [for the Trades] w/ Michelle Ashton Jeppesen

August 09, 2023 09:00 - 46 minutes - 88.4 MB

In this episode of Service Business Mastery, Tersh speaks with Michelle Ashton Jeppesen, Director of Business Development & Customer Success at Jill’s Office, about the role of artificial intelligence in customer service.  Michelle explains why the human touch will always be vital in customer service, while identifying key areas AI can still help you deliver better results for your customers. Michelle also shares how Jill’s Office helps ensure their clients never lose money on costly mis...

Mastering Your Finances: Key Tips for Trades and HVAC Businesses w/ Randy Stanbury

August 02, 2023 09:00 - 48 minutes - 90.7 MB

In this episode of Service Business Mastery, Tersh and Josh interview Randy Stanbury, to tackle a common hurdle faced by business owners – understanding their financials. Randy is the founder of “4 Level Coach” and former founder of Service Freight Systems, Randy reveals that a staggering 98% of business owners lack an understanding of their financial metrics, leaving them without a clear direction. To overcome this, he stresses the importance of regularly reviewing financial statements l...

Serial Entrepreneurship and New Beginnings with Tom Casey

July 26, 2023 09:00 - 46 minutes - 108 MB

In this episode of Service Business Mastery, Tersh and Josh dive into the insights and experiences of Tom Casey, a veteran in the field of home energy conservation, HVAC design and engineering, and indoor air quality with over three decades of experience. His passion lies in creating homes that are not just comfortable but also safer, healthier, and more energy-efficient. His entrepreneurial skills are evidenced in his successful establishment and operation of three contracting companies: Cl...

Challenges of Transitioning from the Field to Running a Business w/ Jason Grooms

July 19, 2023 09:00 - 22 minutes - 43.1 MB

In this episode of the Service Business Mastery podcast, hosts Tersh Blissett and Josh Crouch discuss valuable business insights with their guest, Jason Grooms. Jason shares his background as a son of a chicken farmer and his passion for mechanical works. After attending HVAC school and gaining experience in a big AC company, Jason started Absolute Climate Control in North Georgia. Together, they discusses the pain points of transitioning from technician to business owner and the challenges ...

Building a Strong Foundation: Leadership and Success Strategies w/ Jeremy Adams

July 12, 2023 04:39 - 27 minutes - 64.2 MB

In this episode of Service Business Mastery, Tersh and Josh dive into the insights and experiences of Jeremy Adams, an entrepreneur, CEO, and firefighter. Jeremy shares his early struggles about living out of his car to how his firefighting background has influenced his approach to leadership and team management in his HVAC business. He discusses the importance of empowering team members, building relationships, and fostering a proactive rather than reactive mindset. Jeremy also highlights t...

Service World Expo & Business Uncensored feat. Danielle Putnam & Jim Hinshaw

July 01, 2023 00:35 - 53 minutes - 122 MB

Danielle Putnam specializes in business development and marketing operations, Danielle’s passion is to build thriving companies. When she’s not training for the next 1/2 marathon or travelling to a quiet beach with a good book...she’s talking to Contractors nationwide about how they truly can double, triple and quadruple their sales with The New Flat Rate - Menu Pricing Made Easy. Jim Hinshaw, promoted to VP of Vertical Markets at Service Nation, oversees HVAC, Plumbing and Connected Home ...

Standing Out in the HVAC Industry: Offering More Than Just Price Points with Stephanie Postell

June 28, 2023 09:00 - 38 minutes - 69.7 MB

Meet Stephanie Postell, an adventurous business owner who leads with determination and drive in the competitive HVAC sector. As the co-owner of Anchor Heating and Air, a thriving business based in Charleston, South Carolina, Stephanie has amassed over 10 years of experience mastering the skills of business development and operations management.  If you're feeling the frustration of constantly competing with other HVAC businesses and struggling to differentiate yourself, then you are not al...

Transforming Your Service Business Operations: Strategies by Michael Disney

June 21, 2023 09:00 - 45 minutes - 46.1 MB

Michael Disney is a highly respected and experienced professional in the service businesses industry, known for his expertise in optimizing operational processes. With years of hands-on experience, Michael has helped countless entrepreneurs achieve success by developing sustainable and profitable strategies that focus on streamlining operations. His friendly and approachable personality makes him a popular figure among business owners, who value his insightful guidance and practical tips. ...

From Burgers to Bangles to Gas Pipes: The Inspiring Story of Lori Tschohl, Service World's Woman of the Year

June 14, 2023 09:00 - 20 minutes - 48.6 MB

Burgers to bangles to gas pipes- A lifelong business lesson. Join us on this episode of Service Business Mastery as Tersh and Josh dive into the inspiring story of Lori Tschohl, winner of the 2022 Service World Woman of the Year Award. From owning McDonald’s franchises to running a successful HVAC business, Lori shares her secrets to success and the importance of networking and continuous learning. While Lori’s journey from fast food to fine jewelry was unconventional, her leap into the t...

Thriving in Your Service Business: Leadership Tips from Lauren Vahey & Sarah Ghirardo

June 07, 2023 09:00 - 27 minutes - 51.1 MB

On this episode of Service Business Mastery, Join Tersh Blissett and Joshua Crouch as they welcome Lauren Vahey and Sarah Ghirardo to Service Business Mastery for an insightful conversation on tackling self-doubt and imposter syndrome. Lauren, who shifted her focus from dance to operations management, brings a fresh perspective on the role of mindset in business success. Sarah, with her extensive marketing and call center management experience, underscores the significance of strong leadersh...

Mastering Efficiency & Prioritization w/ Billy Stevens: Boost Your Business Operations

May 31, 2023 09:00 - 31 minutes - 72 MB

In this episode of Service Business Mastery, Billy Stevens shares his story from losing half his staff and business on the first day to paying back his loan in just three weeks. Billy's story of prioritization and efficiency is a triumph of determination and innovation. But just when you thought he had it all figured out, a shocking twist in the form of a disruptive technology left everyone stunned and wondering: what's next for Billy and his Sera software? Meet the Guest: Meet Billy Stev...

Empowering Women in Plumbing: Overcoming Challenges and Breaking the Mold with Kim Gill

May 24, 2023 09:00 - 17 minutes - 43.6 MB

In this episode of Service Business Mastery, hosts Josh and Tersh talk with Kim Gill. We put the spotlight on women in the plumbing industry, discussing the challenges they face and delving into what can be done to attract more female talent into this field. We have an insightful conversation with our guest, Kim Gill, who not only has extensive experience in association management for various industries, including plumbing, heating, and cooling contractors in Colorado but is also the founder...

From Challenges to Triumphs: Lessons from Successful Service Business Owners w/ Stephanie Allen and Jessica Woodruff Smith

May 17, 2023 09:00 - 29 minutes - 71.1 MB

In this episode of Service Business Mastery, Tersh and Josh interview Stephanie Allen and Jessica Woodruff Smith who share their expertise in growing service businesses through strategic hiring and networking. Stephanie, co-owner of Airworks, prioritizes family-oriented and mom-approved services, while Jessica, co-founder of Lady Titans, advocates for women in the trades. Together, they provide practical tips and growth strategies, emphasizing the importance of strategic hiring, networking, ...

CompanyCam Integration: The Key to Effective Contracting Management w/ Sammy Petersen & Claire Ficke

May 10, 2023 16:00 - 24 minutes - 23 MB

In this episode of Service Business Mastery, Tersh and Josh interview two Business Development Representatives from CompanyCam, Claire Ficke and Samantha Petersen, who are passionate about empowering women in various industries, including HVAC, plumbing, roofing, windows, remodeling, and solar. We highlight their experiences attending Women in HVACR events, networking, and sharing knowledge with others. We also talk about how CompanyCam's innovative app simplifies documentation and enhances ...

Nicole Boyette: Redefining Success for Women in HVAC

May 03, 2023 06:00 - 29 minutes - 29.2 MB

SHOW DESCRIPTION: Introducing Nicole Boyette, an accomplished professional who has carved her niche in the HVAC industry. With her roots in business, Nicole has been exposed to the trades since her childhood, thanks to her grandfather's involvement in refrigeration and her father's heating and air conditioning company. Despite exploring different career paths, including law enforcement and counseling, Nicole found her way back into the HVAC world.   In this episode, hosts Tersh and Jo...

Revolutionizing the HVAC Industry: A Conversation with Ken Goodrich & Billy Stevens

April 26, 2023 06:00 - 34 minutes - 84.2 MB

Hosts Tersh Blissett and Josh Crouch welcome Ken Goodrich and Billy Stevens to the Service Business Mastery podcast, where they discuss mergers and acquisitions in the HVAC industry. Goodrich and Stevens, who possess a wealth of experience in the home service sector, offer their insights into the increasing EBITDA multiples and how home service entrepreneurs can benefit from these trends.  The conversation also delves into the importance of cultivating a strong company culture and creating...

Empowering Women in HVAC: Cassie Pound & Leslie Harpole's “Power Women” Impact

April 19, 2023 06:00 - 44 minutes - 43.7 MB

SHOW NOTES Cassie Pound and Leslie Harpole are two accomplished women who have made a notable impact in the HVAC and plumbing industries, respectively. Cassie is the co-owner of Quality Heating, Cooling & Plumbing, where she has used her expertise in sales and people management to contribute to the growth of the business. She is a strong advocate for women in the trade industry and is dedicated to inspiring and connecting with others through her podcast and interactions.   Leslie is th...

Addressing Labor Shortage & Inefficiency: Expert Insights from Jeff Plant

April 12, 2023 06:00 - 32 minutes - 76.2 MB

Jeff Plant, a seasoned expert in the contracting industry, is here to share his valuable insights on addressing labor shortages and inefficiency. With years of hands-on experience, Jeff has navigated the challenges faced by service managers and developed effective strategies to improve efficiency in the field. Drawing from his extensive background, he offers a unique perspective on tackling issues such as labor shortages and technician training, making him an invaluable resource for those lo...

Empowering Women in HVACR: Ruth King Reflects on 20 Years of Progress

April 05, 2023 06:00 - 31 minutes - 73.5 MB

When Ruth King and friend set out to find other female technicians in the HVACR industry in 2002, they only found a single Canadian technician. But this discovery was only the beginning of an inspiring journey for Ruth and her organization, Women in HVACR. Through scholarships, mentorship, and ambassador initiatives, they have broken down barriers and given countless women the opportunity to pursue a career in the industry - and they're not done yet. Who knows what unexpected success this or...

How to Manage Your People Better w/ Sarah Hammond

March 29, 2023 09:00 - 28 minutes - 69.5 MB

Leadership is a skill. And like all skills, it can be learned. Sure, some people may possess good leadership skills from the get-go but they’re not impossible to pick up through practice. The trick is to never stop learning.  This is the kind of mindset that Sarah Hammond, President of Atlas Electrical Air Conditioning Refrigeration and Plumbing Services, Inc has consistently applied with her life. When she worked full time for the company in 2008, she had little to no practical knowledge ...

Guests

Mike Michalowicz
2 Episodes
David Holt
1 Episode
Dwayne Clark
1 Episode
Jesse Cole
1 Episode
Steve Gordon
1 Episode

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