SAP and Enterprise Trends Podcasts from Jon Reed (@jonerp) of diginomica.com
314 episodes - English - Latest episode: 22 days ago - ★★★★★ - 9 ratingsFree spirited, old school podcasts on all things enterprise with Jon Reed of diginomica.com, along with troublemakers and/or special guests. This feed includes live recordings from the road, as well as interviews for diginomica.com and debates on the future of the enterprise. Frequent topics include the impact of cloud, mobile, in-memory (including HANA), and analytics on the enterprise - but with an eye towards customer realities and genuine skills needs. Guests are free to call BS on Jon, and each other - a dash of enterprise humor is always welcome.
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Episodes
SAP TechEd Barcelona in Review - the Den Howlett and Dick Hirsh special edition
October 28, 2018 08:47 - 20 minutes - 16.3 MBIn the third and final podcast in this special series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to cloud expert and diginomica contributor Dick Hirsch review the takeaways from Barcelona, and assess the progress SAP has made with cloud models. The guys discuss how well SAP fleshed out the "intelligent enterprise." SAP's challenges with developer engagement in a more open/cloud model is also covered. Also check for Den's analysis of SAP TechEd Barcelona on diginomica.com...
The state of the SAP Mentors as the SAP community changes - Howlett and Cmehil at SAP TechEd Barcelona
October 28, 2018 07:51 - 22 minutes - 18 MBIn the second podcast in this special three part series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to SAP's Craig Cmehil about important developments in the SAP ecosystem - and the changes made to the Mentor program. Cmehil talks about the challenges the SAP Mentor will face and his goal of fostering engagement with SAP executives. The guys also hit on the community space at TechEd and the hands-on opportunities intended to push the growth of new skills. Also check for D...
Towards a more open SAP? Den Howlett and DJ Adams at SAP TechEd Barcelona 2018
October 28, 2018 07:38 - 14 minutes - 11.7 MBIn the first podcast in this special three part series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to SAP's DJ Adams about about how the ABAP community can access and learn new ways to innovate on the SAP Cloud Platform. The guys hit on SAP tutorials and UI development - with Fiori, and beyond into headless development. They discuss SAP's evolution to a more open platform - and the work still to be done. Also check for Den's analysis of SAP TechEd Barcelona on diginomica....
SAP TechEd Vegas in Review - ABAP on SCP, serverless ERP, community and more with @grahamrobbo
October 07, 2018 09:21 - 42 minutes - 34 MBIn an SAP TechEd special, Jon Reed is joined by SAP Mentor Graham Robinson in the lost Vegas corridors to hash out what they learned behind the scenes - and how that stacks up with SAP's news announcements. Graham, who is an independent consultant and expert SAP developer, has plenty to say about SAP's ABAP PaaS announcement, and how ABAP on the SAP Cloud Platform impacts developers and customers. The guys also hash out the "serverless ERP" annnouncement, and how ERP functions as a service c...
HR cloud implementations need transparency - Raven Intel reveals the data - and motivations - behind their launch
September 22, 2018 22:33 - 31 minutes - 25.4 MBWhat if HR customers had a way of assessing the quality of the partners servicing their implementations? Would less projects run into budget and scope problems - or outright failure. Well, now they do, thanks to the upstarts at Raven Intel. During "HR tech week" in Las Vegas, at SuccessConnect 2018, Jon sat down with Bonnie Tinder and Michele of Raven Intel on the day of their official launch to dig into the motivations behind their mission - and business model. To coincide with their launch...
Making sense of the AI and data science skills gap - with Vijay Vijayasankar of IBM
September 17, 2018 06:19 - 46 minutes - 37.1 MBIn their first online talk in several years, Jon Reed of www.diginomica.com is reunited with one of his old school guests for a fresh talk on the problem of hiring data science skills - and what to do about it. Vijayasankar details the types of data science skills that a data science team needs, and where the hiring gaps are. There's plenty of advice for individuals on how to fill those gaps. The guys also hit on the problem of algorithmic bias, and issues of diversity in data science. Note:...
SAP SuccessConnect 2018 with Jarret Pazahanick - the unscripted podcast review
September 16, 2018 21:49 - 1 hour - 50 MBIn this in-depth on-site conversation, Jon Reed and SAP SuccessFactors expert and customer advocate Jarret Pazahanick break out what they've learned from a hectic two days in Vegas. The guys hit on the show's highs and lows, from news to executive keynotes to a powerful closer from Michael J. Fox. Jon asks Pazahanick to elaborate on his critique of the SuccessFactors partner and certification approach - and what needs to change. The 60 minute talk is a gut check from what Pazahanick heard at...
The implausible enterprise - an underground taping with Esteban Kolsky
June 21, 2018 06:08 - 31 minutes - 25.6 MBIn this impromptu/underground recording with the implausible Esteban Kolsky, the guys grab some time as Salesforce Connections to discuss the future of the enterprise. Two Kolsky blog posts are up for consideration, one on his enterprise software priorities, the other on AI misconceptions. Since this taping is at a CX event, the guys also get into the epic problem of delivering a halfway-decent customer experience across channels. Doing their best with Jon's backup recording, Jon also takes ...
Practical AI in focus - a Sapphire Now chat with Brian Dennett of Enable AI
June 17, 2018 21:49 - 23 minutes - 19.2 MBIn their second podcast from Sapphire Now 2018, Jon Reed and guest Brian Dennett move on from SAPpy talk to discuss Brian's startup, Enable AI, and why they are taking a practical approach to AI as augmented intelligence. Brian shares his view on why AI and ML are getting market traction, and the customer problems that Enable AI is tackling. Brian also advises on how companies should get started with "AI," and why data scientists are not necessarily required. Though this is not an SAP-focuse...
Sapphire Now 2018 in review - with Enable AI's Brian Dennett
June 10, 2018 12:33 - 31 minutes - 25.2 MBIn Jon's annual Sapphire Now event review, he has a new guest, Brian Dennett of Enable AI, who was also part of the SAP blogger program coverage. Jon and Brian hash out the messages of the show, including the "intelligent enterprise" messaging and whether the Leonardo aspects actually made sense this year. They discuss Brian's pick for the sleeper announcement of the show, Master Data Management as a service, and why it matters. The guys share their findings from their often-spirited blogger...
Sapphire Now and ASUG 2018 - customer views and highlights with ASUG CEO Geoff Scott
June 10, 2018 12:28 - 16 minutes - 13 MBOn the second day of ASUG Annual Conference and Sapphire Now 2018, Jon Reed caught up with ASUG CEO Geoff Scott to get his reactions to SAP's "intelligent enterprise" strategy. Scott shares his view of the conference highlights from an ASUG view. The guys talk about the challenges SAP vowed to address, including the longstanding problem of integration - a challenge heightened with the numerous cloud products. They discuss the role of user groups in project success (or not). Note: due to time...
Reaching the informed buyer (and their networks) with content - an informal podcamp session with Jon Reed
April 22, 2018 23:24 - 37 minutes - 29.9 MBIn this interactive live discussion from Western Mass Podcamp 2018, Jon shares his views on researching the so-called informed buyer, and why marketing and sales must change. Participants from the session share their own challenges, and Jon hits on the dynamics of winning (and sustaining) attention, and why topic authority and opt-in audiences are essential. He explains why social media is useless without content, and why content is useless without a clear business identity. The role of subs...
SAP TechEd Barcelona Review - Reed and Hirsch on Leonardo, cloud, and everything else
November 18, 2017 13:47 - 42 minutes - 33.9 MBIn their Barcelona tradition, Jon Reed of diginomica and SAP Mentor and cloud expert Dick Hirsch review the news, debates, and questions from SAP TechEd Barcelona 2017. They break down what they learned on Leonardo, along with questions about how SAP got away from process expertise in their positioning. Separating hype from reality includes a review of SAP's blockchain pursuits, and why cloud requires a different level of pricing transparency. The guys also hit on SAP's multi-cloud ambitions...
The art and gotchas of team-building - live with Teamability
November 01, 2017 23:47 - 40 minutes - 32.6 MBIn this live podcast from Constellation Research's Connected Enterprise 2017, Jon talks with the Teamability team about why team building is hard - and the unique method they bring. With the occasional bird chirping during our outdoor taping session, CEO Dr. Janice Presser and COO Mark Talaba share field examples and explain why the science of team building goes far beyond "good" and "bad" teams. Jon also gets into his own experience being tested by Teamability, what he learned, and the th...
An inside look at how ERPfixers hopes to impact SAP consulting - and beyond
October 15, 2017 10:12 - 49 minutes - 40.2 MBIn this in-depth conversation with Paul Ovigele of ERPfixers, Ovigele gives an frank look at his goal of using an Uber-like platform to provide SAP customers with a new option to get their questions answered. Jon Reed of diginomica.com talks with Ovigele about the challenges ERPfixers has faced during a live sit down at SAP Controlling 2017. They also discuss the need for consulting to change - just like cloud has changed software business models. Jon also gets Ovigele's answers to reader qu...
SAP S/4HANA, Leonardo, and heading into TechEd - with Julien Delvat
September 22, 2017 08:18 - 39 minutes - 31.5 MBIn this live podcast, taped on-site at Controlling 2017 the week before SAP TechEd, Jon Reed of diginomica talks with Julien Delvant of Bluefin Solutions about how his team approaches S/4HANA from a business case perspective. The guys also contrast the views on HANA from the SAP finance pros at this show versus the technical SAP crowd at SAP TechEd. They debate the role of Leonardo and how the SAP customers at this show view S/4HANA. Julien also shares Bluefin's progress developing a busines...
How to change your business with content - an interactive podcamp presentation
June 29, 2017 07:26 - 37 minutes - 30.5 MBIn this edited version of his Western Mass Podcamp 2017 session, Growing your business with content, Jon talks about the power of content and the impact of the digital economy on how content is consumed. The key question: how can you use content to win business by earning trust, opt-ins, and audiences? Session participants, including Claudia Gere, chime in here and there and pose questions. Note: there are a few swear words on this podcast so it's not safe for certain workplaces. Also check ...
SAP Yen on SAP UX - Leonardo, design thinking, and the challenges ahead
June 16, 2017 05:14 - 18 minutes - 14.9 MBIn part two of their live taping at Enterprise UX 2017, Jon Reed of diginomica.com talks with Sam Yen of SAP about their UX overhaul and the integral role design thinking plays in Leonardo - including project delivery. Yen also gives a glimpse into Hasso Plattner's passion for design and how this impacts SAP's UX challenges ahead. Also check the itunes channel for the full podcast archives.
Enterprise UX at the crossroads - live from #EUX17 with Sam Yen
June 11, 2017 22:44 - 22 minutes - 17.9 MBIn this impromptu. on-site podcast, Jon Reed of diginomica talks with Sam Yen of SAP about his keynote on driving organizational change through design. In this first of two podcasts with Reed and Yen, the guys hit on issues like the (relative) maturity of enterprise UX, and the big themes from Enterprise UX 2017, including breaking down silos. Yen critiques incremental innovation and makes the case for organization-wide design culture. Yen also gives his advice for non-designers who want to ...
Sapphire Now 17 - Reed and Hirsch disrupt - and get disrupted
May 20, 2017 15:17 - 34 minutes - 28.2 MBIn their traditional post-Sapphire Now live recording, Jon and Dick once again grab an empty meeting room, but this time, they are - fittingly enough - disrupted. But the taping goes on, as Jon and Dick talk through the major themes of the show, kicking off with the diginomica.com story Dick published before Sapphire Now 2017 on multi-cloud that caused a stir. The guys hit on Sap Cloud Platform and Cloud Foundry, debate whether S/4HANA Cloud was overlooked, and break down Leonardo. Dick also...
The art of enterprise communities - SAP and beyond with Mark Finnern
February 04, 2017 23:11 - 56 minutes - 45.8 MBIn the audio-only version of this informal video hangout from Mark Finnern's departed treehouse, Finnern reflects with Jon Reed of diginomica on what he learned at SAP in the early days of building enterprise tribes. Now a consultant, Finnern explains why companies should be passionate about communities - not just for customers, but for competitive edge. Finnern also makes his case playfulness as a way of energizing companies and breaking down silos. The guys also discuss Finnern's keys to a...
Hyperledger hacking and blockchain potentials - an enterprise angle
January 03, 2017 21:01 - 58 minutes - 46.8 MBIn this informal, audio-only Hangout, Jon Reed of diginomica talks with two enterprise blockchain enthusiasts about the potential of blockchain in the enterprise. Fresh off a Hyperledger hackathon event, Clive Boulton and Greg Misiorek share what they've learned, and why a couple of enterprisey dudes think that the enterprise is due for some enterprisey disruption. The guys also touch on Ethereum and why Hyperledger, a Linux project heavily supported by IBM and other players, seems to have t...
SAP's IoT strategy - a chat from SAP TechEd Barcelona (Mrinal part two)
November 16, 2016 21:14 - 11 minutes - 9.43 MBIn this shorter companion podcast to their longer IoT chat, Jon and Mrinal Wadhwa of Fybr discuss SAP's Internet of Things strategy. Wadhwa explains why he stayed away from SAP involvement for a few years, and why SAP's current IoT strategy has brought him back. He shares what he learned in Barcelona, and the guys touch on where SAP goes from here. As in the last podcast, there is a touch of wind in the background, but mostly the sound is good - though you'll hear Jon's business cards gettin...
Live from SAP TechEd - IoT use cases, smart cities and security with Mrinal Wadhwa
November 16, 2016 20:22 - 27 minutes - 21.9 MBIn this live podcast from SAP TechEd Barcelona, Jon finally gets his schedule aligned with Mrinal Wadhwa of Fybr, which has a very interesting IoT play underway. The guys talk about Wadhwa's career shifts, before moving to a deeper talk on Internet of Things use cases. Wadhwa shares customer projects with cities, and how those projects are designed and funded. The guys discuss what the IoT value is underneath the hype, and wrap with some words on IoT security. There is a bit of wind noise ...
SAP TechEd in Review - Talking Cloud and DevOps with Dick Hirsch
November 10, 2016 09:59 - 34 minutes - 27.5 MBIn this SAP TechEd 2016 Barcelona review podcast, Jon Reed talks with cloud and DevOps expert and SAP Mentor Dick Hirsch about his reactions. The guys break down the high points of their meetings, with a look at digital transformation, Hybris and micro-services, IoT, and progress with SAP's Apple iOS development partnership. They also explore the question: why isn't there more DevOps at SAP TechEd? The impact of DevOps and pros/cons of micro-services are other topics the guys explore from th...
SAP TechEd Barcelona - quick keynote reaction and developer preview
November 08, 2016 14:48 - 7 minutes - 6.07 MBIn this brief instant reaction podcast, Jon talks with SAP Mentor and developer Graham Robinson about his reaction to Bernd Leukert's SAP TechEd keynote. Graham also lays out the developer questions for SAP TechEd he is looking to get answered.
The grumpy HR tech season preview - problems in analytics and recruiting
September 17, 2016 16:01 - 13 minutes - 11 MBAt the Acucmatica analyst day, Jon Reed sat down with world class event troublemaker Brian Sommer not long after blowing a fuse. Jon sees if he can get Brian worked up again as the guys review current issues in HR tech, with the HR tech event season about to hit. The guys hit on problems in HR analytics and recruiting in this fairly short but spicy conversation.
SuccessConnect 2016 in review - with Jarret Pazahanick
September 05, 2016 03:48 - 35 minutes - 28.9 MBIn this live conference wrap, taped on SuccessConnect day two, Jon Reed and SuccessFactors consultant Jarret Pazahanick kick around the key themes of the conference and provide a gut check. Pazahanick is known for his pesky questions, but this review catches Pazahanick in an upbeat mood. Pazahanick explains why his views on SuccessFactors have shifted, and the guys hit on multiple themes of the conference, including diversity and business without bias, Intelligent Services. mobile UX and mor...
Silicon Collar author Vinnie Mirchandani on robotics, jobs, and what lies ahead
July 24, 2016 14:43 - 33 minutes - 27.1 MBJon Reed and Vinnie Mirchandani have their differences when it comes to the outlook for robotics and jobs. At Inforum 2016, they sat down for a podcast taping where Vinnie explained the motivations behind his soon-to-be-released book and why he is optimistic about robotics and how workers can find new ways of working with tech and alongside the robots of the future. Vinnie made his case for why alarmists aren't helping us and the guys do some back and forth over the responsibilities of worke...
The radical future of finance - impact of big data and robotics with Brian Sommer
July 24, 2016 14:41 - 13 minutes - 11.2 MBIn the second of their seat-of-the-pants Inforum 2016 podcasts, Jon and Brian Sommer discuss the radical future of finance, based on Brian's recent posts on radical EPM on diginomica.com. Brian makes his case for why big data threatens spreadsheet culture, and how robotics is changing the finance profession. He brings in real world examples on social media sentiment analysis, and why finance people and CIOs have to get on the same page. The guys wrap with a preview of Brian's piece on how th...
S/4HANA and SAP HCM - raising the post-Sapphire Now and ASUG questions
July 06, 2016 05:15 - 46 minutes - 21.4 MBIn this informal video hangout, Jon Reed of http://www.diginomica.com talks with SuccessFactors consultants/experts Jarret Pazahanick and Luke Marson to get their views on Sapphire Now and ASUG 2016, and the key questions customers raised. The guys dig into the future of SAP HCM in an S/4HANA world, and also break down the open questions on S/4HANA that customers are asking. Because of the critical issues on private versus public clouds and what this means to customers, Jon has added an 8 m...
SuccessFactors field views - bad vs good practices, certification and more
June 22, 2016 13:30 - 36 minutes - 29.6 MBIn part two of their informal video hangout, Jon Reed of diginomica.com, Jarret Pazahanick and Luke Marson shift their focus to cloud HCM in the field. Using their recent podcast with Steve Bogner's SAP HCM Insighs as a starting point, Jarret and Luke talk about bad versus good practices in SuccessFactors consulting. the guys hit on the demand for SuccessFactors skills, the need for independent experts, and they hit the always-hot issue of SAP certification. Note: part one of this video chat...
Live at LiveWorx - talking IoT security with Giesecke & Devrient
June 12, 2016 09:40 - 25 minutes - 20.5 MBAt the day one LiveWorx keynotes, Internet of Things security was an overlooked topic. Jon set about to correct that by sitting down with Volker Gerstenberger and Tomi Ronkainen of Giesecke & Devrient, a firm with a deep history of security - everything from bank notes to, now, the IoT. The guys talk about the thorny security issues raised by IoT, and how they can be addressed during the design process. Autonomous/smart cars are one hacking controversy the guys cover. They also discuss the t...
The Sapphire Now five dudes review
June 05, 2016 11:26 - 19 minutes - 16 MBIn this now-infamous reunion shoot, the five dudes/miscreants/wayward travelers are reunited for a rehash of the events of Sapphire Now Orlando 2016. Harald, Jon, Den, Vijay and John all have new gigs or roles since the were last together, but the goal remains the same - a frank breakdown of what they've learned and heard. The guys review the keynotes, discuss the viability of S/4HANA at this juncture, and evaluate SAP's customer-first intentions. Digital moves such as Digital Customer Insig...
Why DSAG and ASUG took a landmark position on digital transformation - with Geoff Scott
June 05, 2016 11:05 - 28 minutes - 22.9 MBDuring this candid interview with ASUG CEO Geoff Scott, Jon gets the skinny on ASUG's latest collaboration with DSAG - a position paper on digital transformation that is a key issue for SAP customers. Scott shares the story on how the collaboration came about, and Jon presses to find out if ASUG endorses S/4HANA and SAP's view of S/4HANA as the digital core. Taped live in Orlando the day before ASUG Annual Conference and Sapphire Now, Scott shares his goals for the show and beyond. He also g...
Live from Consensus 2016 with Steemit - a blockchain powered social media platform
June 05, 2016 10:40 - 19 minutes - 15.7 MBDuring this live interview, taped in the midst of a bustling Consensus 2016, Steemit co-founder Ned Scott gives Jon the inside view on the creation of Steemit, and their unique approach to rewarding/paying content creators and curators through their blockchain-based platform. He also announces the launch of Steemit.com. Ned talks about Steemit's different asset classes, including Steem dollars, and how they've sparked their launch with a Slack-based community. The guys also get into the fail...
Sapphire Now + ASUG 2016 in Review - with Dick Hirsch
May 22, 2016 19:47 - 40 minutes - 32.7 MBFollowing their annual tradition, Jon Reed and Dick Hirsch steal an empty room - or in this case, a (mostly) empty hallway - for a review of the news and events of Sapphire Now and the ASUG Annual Conference, 2016. Hirsch shares his investigations, and the guys compare notes on topics such as the HANA Cloud Platform, the SAP-iOS partnership, and S/4HANA clarifications. The guys discuss S/4HANA's viability as a digital core, SAP's cloud positioning, and how attendees reacted. Customer feedbac...
Caroline Sinders on designing for consent and AI chatbot myths
May 04, 2016 21:17 - 35 minutes - 28.8 MBDuring this live taping at Collision 2016, Jon talks with "User researcher, artist, and digital anthropologist" Caroline Sinders about the intersection of UX design and machine learning. Sinders shares key points from her Collision talk on design for consent, and whether online harassment can be reduced via design. Sinders gives her assessment of Facebook's chatbots and explains why calling such chatbots "AI" is inaccurate. Finally, Sinders sets the record straight on the panel controversy a...
Talking enterprise security and encryption - live with Mike Janke of Silent Circle
May 01, 2016 09:52 - 26 minutes - 21.8 MBIn this frank/informal chat, recorded live at Collision 2016 in New Orleans, Mike Janke, Co-founder and Chairman of Silent Circle, shares his field views on enterprise security, starting with the advice and wake-up calls he gives to customers. Janke also gives a blunt take on the FBI vs Apple encryption controversy. The issue of user experience design versus security is addressed. The guys wrap with some reflection from Janke on his prior work as a Navy SEAL, and what he learned about risk t...
Advocamp review - ZERO ad budgets and brand zealots - with Joseph Jaffe
March 14, 2016 05:35 - 40 minutes - 32.8 MBLive from Advocamp 2016, Jon Reed catches Joseph Jaffe in a spirited mood after his keynote, "Using your brand to create an army of zealots." This frank/informal chat debates the pros/cons of brand zealotry, with Jaffe explaining why politicians like Trump and Obama have changed the marketing discourse. Jon worries this groundswell marketing has a dark side - Jaffe responds. Jaffe also hits on key concepts from his last book Z.E.R.O., which explore the futility of broadcast advertising. The ...
Zen of the enterprise - chat with Brian Sommer on buyers and digital change
February 10, 2016 20:31 - 15 minutes - 12.6 MBWith a soothing fountain providing Zen vibes in the background, Jon talks to fellow diginomica contributor Brian Sommer about enterprise buyers and digital change - Live from the Acumatica Summit 2016. Brian shares some recent digital turbulence and stories of how companies are losing the plot. He also reflects on recent projects to discuss what enterprise buyers need. The guys then hit on why sales and marketing is too often out of step with today's enterprise buyer. Note: part two of this ...
Chat with Brian Solis on the realities and potential of experience design
January 31, 2016 09:52 - 31 minutes - 25.5 MBIn this completely unscripted chat with Brian Solis, author of a new book on experience design, Jon asks Brian about whether experience design can be a reality given the data silos and culture issues that prevent this from happening. Brian shares his research and provides a view on why user and customer experience can - and must - change. Jon aired out a number of cynical views on customer experience. Brian's answers included starting points for customers on this new "experience architecture."
Talking white hat hacking, ERP and HANA security with Onapsis
November 15, 2015 23:17 - 22 minutes - 18.3 MBDuring this informal, on-site podcast taping in Boston, Jon Reed of diginomica.com talks with three members of the Onapsis team (Alex, Alex, and Dave) about what "white hat hacking" means for today's enterprise. The guys also talk about how Onapsis identifies ERP security breaches, and how they work with Oracle and SAP to make sure those companies have appropriate patches before taking security issues public.
ASUG CEO Geoff Scott talks turkey on SAP, S/4HANA and DSAG
November 15, 2015 19:13 - 16 minutes - 13.1 MBIn this frank video chat from Jon and Den's studio at SAP TechEd Las Vegas, ASUG CEO Geoff Scott offers up strong opinions on ASUG's relationship to SAP and to the German user group DSAG. Scott also shares customer views on S/4HANA and SAP's digital themes. He responds directly to criticisms that ASUG is "soft" on SAP and reacts to Jon's views on customer discounts for S/4HANA migration.
Jon and Den's digital dump - SAP TechEd Las Vegas special
November 15, 2015 19:03 - 22 minutes - 18.4 MBIn a special edition of "Jon and Den's digital dump," Jon and Den of diginomica.com break down three days of SAP TechEd Las Vegas. The guys assess the keynotes, the pros and cons of SAP's S/4HANA strategy, and whether the "digital core" approach is going to work. Will the "customer engagement" play work against CRM rivals? The guys also kick around SAP's progress on developer engagement, and give a final review.
SAP TechEd 2015 in review - the Hirsch-Reed chat - director's cut
October 26, 2015 07:45 - 28 minutes - 22.6 MBIn the longer, "director's cut" version of this SAP TechEd 2015 on-site podcast, Jon Reed and Dick Hirsch kick around the main conference takeaways and the S/4HANA challenge. Dick shares the main themes he was investigating and the latest on the SAP HANA Cloud Platform. SAP's open source initiatives, particularly Cloud Foundry via Hybris YaaS (Hybris as s service), are covered. The guys also set up the themes, particularly around S/4HANA, to look for in Barcelona. SAP's approach to bloggers/...
Can social customer service ease our CX pain? Extended cut
October 12, 2015 06:03 - 23 minutes - 19 MBJon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution. March also speaks to CRM integration, always an issue...
Talking predictive and new SAP HANA use cases - directors cut with Delvat
September 30, 2015 19:18 - 33 minutes - 27.3 MBIn this extended, director's cut edition, live from SAP Controlling 2015, Jon talks with SAP Mentor Julien Delvat about the buzz behind predictive, and the guys explore some new HANA use cases Julien is working on in the S4/HANA context. They also talk about changing customer views on HANA at the conference.
The rise of EPM and Predictive Analytics - with Gary Cokins
September 25, 2015 05:51 - 19 minutes - 15.5 MBGary Cokins, internationally-recognized expert and author in EPM and predictive analytics, gives Jon some straight talk on analytics after his keynote at the Controlling 2015 conference. Cokins explains the rise of EPM, and the challenges CFOs are facing. Using memorable phrases like "management by embarrassment," Cokins peels behind predictive hype and explains the role of technology, not as a cure-all, but as an enabler.
Talking careers and social media disillusionment with Vijay Vijayasankar
September 18, 2015 18:06 - 26 minutes - 21.3 MBVijay returns with Jon Reed to make sense of his adventurous career moves - now full circle and back at IBM. Vijay also expands on a blog post he wrote on social media disillusionment, and the guys hash out options for filtering the enterprise software media noise. A bit more about the problems of predictive and the failings of air travel customer experience, and it's a wrap.