Rosenfeld Review Podcast
203 episodes - English - Latest episode: about 2 months ago - ★★★★★ - 17 ratingsLou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.
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Episodes
Jaguars in Silos: A Chat with Toby Haug
April 24, 2017 18:18 - 17 minutes - 24.2 MBWhat do exotic big cats, enterprise UX, and silos have in common? Answer: they all require empathy and understanding. Lou sits down with Toby Haug, Head of Design & Co-Innovation Center at SAP, to discuss building bridges between silos, and how his design network (Design at Business) radically changed his approach to connecting with enterprise silos. Love this podcast? Join us & Toby at the annual Enterprise UX Conference: http://rfld.me/2ouQx8H
Domo Arigato, Mr. Roboto: Mapping Robotic UX with Carla Diana
April 19, 2017 15:27 - 22 minutes - 30.9 MBUX looks at the interaction between products and people. But smart technology often leaves one user out in the cold: the robot. Lou chats with Carla Diana, a hybrid designer, author, and educator to discuss why smart tech is only as good as its interactions with people. Carla is speaking at To Be Designed, our future and tech virtual conference on April 25. Buy tickets or the recorded program here: http://rfld.me/2nYaDYX Find out more about Carla Diana at : http://www.carladiana.com
Sentient Socks: The Future of Fashion and Tech with Liza Kindred
April 18, 2017 07:41 - 26 minutes - 36.1 MBHow much do you want your socks to know about you? Should they alert you that they need to be repaired or be made of self-cleaning fibers? Or should they be able to go one step further and order you a new pair as soon as they’re worn out? Lou sits down with Liza Kindred, founder of Third Wave Fashion, to talk about wearables, tech, and how “me” commerce is leading the charge for mindful tech. Liza will be speaking at To Be Designed, our future and tech virtual conference on April 25. Buy tic...
Future-Proofing Your UX Team : A Chat with Colette Vardeman
April 14, 2017 22:28 - 16 minutes - 22.2 MBLeaving a UX legacy at an enterprise level requires stamina, courage, and grit. But the common denominator for creating a UX legacy is a surprising one: empathy. Lou talks with Colette Vardeman, Executive Director of Design at USAA, about her current experiences, past challenges, and what she’ll be covering as Theme Leader for Creating a Legacy at 2017’s Enterprise UX Conference. Join us at Enterprise UX: http://rfld.me/2ouQx8H Follow Colette Vardeman on Twitter: https://twitter.com/colette...
Leading Teams That Execute: A Chat with Phillip Hunter
April 03, 2017 20:45 - 24 minutes - 33.2 MBWhat does an interdisciplinary enterprise team need to focus on to ensure customer satisfaction? Lou talks with Phillip Hunter, Head of UX at Alexa Skills, about the unique challenges of growing and leading enterprise UX teams to success. Phillip Hunter is the Theme Leader for Leading Teams That Execute at 2017’s Enterprise UX Conference. Get tickets at www.enterpriseux.net or follow along on Twitter at @enterpriseUX. Follow Phillip Hunter on Twitter: https://twitter.com/designoutloud Follow...
Building Bridges Between UX and CX: A Chat with Sarah Bloomer
February 21, 2017 17:55 - 22 minutes - 31.4 MBWhat's the difference between Customer Experience and User Experience? Are they working together to create a consistent experience with users of your products? Sarah Bloomer, former Director of Customer Experience and Insights at Forrester Research, talks to Lou Rosenfeld about what companies can do to build bridges between their Customer Experience and User Experience teams. Follow Sarah Bloomer on Twitter: https://twitter.com/boolie Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Applying The Lean Product Playbook: A Talk with Dan Olsen
December 14, 2016 20:19 - 23 minutes - 32 MBThe Lean Product Playbook by Dan Olsen has revolutionized the way start-ups get their products to market. But what if you don't work in a startup? Dan reveals to Lou Rosenfeld how the lean philosophy can be applied to companies of all shapes and sizes–even enterprises. Learn what the common challenges and solutions are to bringing the lean philosophy into an established company. Follow Dan Olsen on Twitter: https://twitter.com/danolsen Follow Rosenfeld Media: https://twitter.com/rosenfeldm...
Doorbells, Danger, and Dead Batteries: A Chat with Steve Portigal
December 05, 2016 00:00 - 26 minutes - 35.9 MBA couple of researchers walk into a bar. After a few drinks, they fess up their most embarrassing tales of research gone wrong. In this podcast, Steve Portigal talks about how that one night at the bar (and cat pee) sparked the idea for his book Doorbells, Danger, and Dead Batteries. Learn why Steve believes in the value of failure stories, and how he convinced a skeptical Lou to publish the book. Follow Steve Portigal on Twitter: https://twitter.com/steveportigal Follow Rosenfeld Media: ht...
The Blind Spot of Innovation: a Chat with Nathan Shedroff and Steve Diller
November 01, 2016 12:27 - 23 minutes - 31.9 MBMost companies innovate backwards–focusing first on what features or products they can build. In reality, you're in the relationship business. Authors Nathan Shedroff and Steve Diller talk about new tools they’ve developed to help businesses innovate with customer relationships in mind. Buy the Book: https://rosenfeldmedia.com/books/blind-spot/ Follow Nathan on Twitter: https://twitter.com/nathanshedroff Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
What Digital Leaders Need to Know: a Chat with Tony Byrne
September 28, 2016 18:55 - 16 minutes - 22.9 MBThrowing money at technology won’t automatically make your company more innovative or productive. So how do you pick the right tools for your organization? In this episode, Real Story Group founder Tony Byrne talks about what digital leaders need to do to make tech buying decisions that drive success. Follow Tony on Twitter: https://twitter.com/tonybyrne Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia Buy books by Real Story Group: http://rosenfeldmedia.com/books/#digital-reality...
How Technology Can Empower Marketing: a Chat with Theresa Regli
September 26, 2016 20:27 - 24 minutes - 33.2 MBDoes your company struggle to find and use video, audio, and image assets after you’ve created them? Do they disappear into a dark netherworld on your server? In this episode, Theresa Regli, author of Digital and Marketing Asset Management, breaks down what to ask before buying kludgy and expensive software. And which vendors rank highest on her list of otherwise lackluster DAM vendors. Buy Theresa’s book: http://rosenfeldmedia.com/books/digital-and-marketing-asset-management/ Follow Theresa...
When Research is Dangerous: a Chat with Julie Stanford
September 19, 2016 23:01 - 22 minutes - 30.4 MBToo often, companies take a “research band-aid” approach to user research. Fixing things over here that causes problems over there. Julie Stanford, founder of Sliced Bread Design, and talks about how to avoid playing Whack-A-Mole when researching and designing products. Register for User Research for Everyone Conference: http://userresearchforeveryone.com Follow Julie on Twitter: https://twitter.com/juliestanford Follow Rosenfeld Media on Twitter: https://twitter.com/rosenfeldmedia
Beyond Usability Testing: a Chat with Leah Buley
September 19, 2016 21:27 - 19 minutes - 13.5 MBUsability testing helps you find bugs in your product. But it can’t tell you if customers love your product. In this episode, UX Team Of One author Leah Buley talks about the insights under your nose that you probably aren’t using. And offers a realistic approach to rapid research and product development. Follow Leah on Twitter: https://twitter.com/leahbuley Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
How To Get Usability Testing Right: a Chat with Steve Krug
September 16, 2016 17:07 - 21 minutes - 29.2 MBEvery company wants to make useful products that people want–but few really do. In today’s episode, Steve Krug, author of Rocket Surgery Made Easy, chats with guest host Laura Klein. Steve shares tips for setting up a successful usability test–and what two questions you should never ask during the test. Ever. Sign up for the User Research for Everyone Conference: http://userresearchforeveryone.com Follow Steve on Twitter: https://twitter.com/skrug Follow Rosenfeld Media: https://twitter.co...
How to Make Research Appealing to Anyone: A Chat with Abby Covert
September 12, 2016 20:54 - 27 minutes - 37.6 MBYou're sitting in front of a mound of user research data. How do you take that mound and make it into valuable bite-sized chunks? How do you make decisionmakers care? Abby Covert, author of How to Make Sense of Any Mess, shares her approach to packaging research in ways that get at what audiences need. Buy Abby’s book: https://www.amazon.com/How-Make-Sense-Any-Mess/dp/1500615994 Follow Abby on Twitter: https://twitter.com/Abby_the_IA Follow Rosenfeld Media: https://twitter.com/rosenfeldm...
Getting to Done: a Chat with Cindy Alvarez, author of Lean Customer Development
August 25, 2016 23:34 - 20 minutes - 27.9 MBCindy Alvarez knows how to go toe to toe with leaders who resist user research and still get it done. The author of Lean Customer Development shares tips from her experience for conducting research–even when you don't have formal authority or budget. Buy Cindy’s book: http://www.leancustomerdevelopment.com/ Follow Cindy on Twitter: https://twitter.com/cindyalvarez Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
The Real Point of Research: a Chat with Erika Hall, author of Just Enough Research
August 24, 2016 13:43 - 22 minutes - 30.3 MBErika Hall wants us to get one thing straight: getting research right isn’t about the method you choose. It’s about gathering research to make the right design decisions for your business. Hear Erika’s ideas for how to bake research into the product design process. And why every organization needs a “team philosopher.” Buy Erika’s book: https://www.amazon.com/Just-Enough-Research-Erika-Hall/dp/1937557103 Follow Erika on Twitter: https://twitter.com/mulegirl Follow Rosenfeld Media on Twitte...
Recruiting for User Research: a Chat with Nate Bolt
August 15, 2016 20:53 - 24 minutes - 33.4 MBNate Bolt knows more about recruiting for user research than the average human. He created the first moderated remote testing software, founded Ethnio, and authored the book Remote Research. In this podcast, Nate sits down with Lou to share ideas for how to get started, and what to look for in an ideal research participant. Buy Nate’s book: http://rfld.me/scboltbk Follow Nate on Twitter: https://twitter.com/boltron Follow Rosenfeld Media on Twitter: https://twitter.com/rosenfeldmedia
Animation for Better UX: a Chat with Val Head
August 05, 2016 14:10 - 21 minutes - 29.6 MBAs a designer since the early days of Flash, Val Head knows first hand how animation design has evolved to become a powerful tool for creating better user experiences. Hear Val’s insights from her book Designing Interface Animation––for how using motion to enhance your brand, and mobile UX. Buy Val's book: https://rosenfeldmedia.com/books/designing-interface-animation/ Follow Val on Twitter: https://twitter.com/vlh Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Brownies, Fighter Planes, and F.I.R.E.: Lou talks with Dan Ward, author of The Simplicity Cycle
July 18, 2016 15:51 - 25 minutes - 17.5 MBWhy was the F16's requirements document one tenth as long as the F15's, and yet the F16 took half as much time and money to develop? Dan Ward knows; he spent 20 years innovating within the US Air Force. He has advice you'll want to hear on rapid innovation and how and why to keep projects small and simple.
A chat with Boon Sheridan: what he wishes he would have known, and an old family recipe
July 11, 2016 12:05 - 23 minutes - 32.6 MBWe grabbed Boon Sheridan—a veritable Swiss Army knife of UX—and asked him that simple question that's not really so simple: what do you know now that you wish you would have known when you started out in UX? Boon's got three things on his wish-he-woulda-known list: how to communicate complex concepts, synthesize disparate types of data, and help different kinds of people communicate. And how to wireframe under water. OK, well not that. Boon also shares his recipe for career success. Its f...
Design Systems GO: a Chat with Marcin Treder of UXPin
June 02, 2016 16:11 - 20 minutes - 27.7 MBLongtime friend Marcin Treder of UXPin chats with Lou about the importance of a systematic approach to design and the difficulty that large scale or distributed teams of staying methodical and aligned. Visit UXPin's table at Enterprise UX next week and meet their team.
Say 'Wework Research' Five Times Fast: a Chat with Tomer Sharon
May 26, 2016 19:28 - 30 minutes - 41.8 MBThe Brilliant Tomer Sharon talks to Lou about his approach to research, the value of culture and process over deliverables and the emerging off-screen frontier of UX design.
Conference World: Andy Budd of Clearleft visits with Lou
May 23, 2016 23:53 - 29 minutes - 40.3 MBLou and Andy Budd discuss the evolution of the UX conference over the years, the importance of an attendee-centered experience and program design, the differences between American and European conference markets and their changing relationship to Karaoke as time goes on. A fascinating look behind the curtain for those of us who live our lives between conference trips.
Portfolios in Courage: KC Teis of Rackspace chats with Lou about design leadership
May 12, 2016 15:54 - 20 minutes - 27.7 MBRackspace's KC Teis sits down with Lou to share his perspective on leadership: his own story of growth and discovery, people he has seen blossom from unassuming designers into highly effective leaders, and, above all, the need to be an authentic, consistent and humane. 20 minutes of tremendous conversation. KC's organization Rackspace is a founding sponsor of Enterprise UX (www.enterpriseux.net). They will host the event for the second time June 8-10 at their beautiful headquarters in San ...
Adventures in Conference Design: Dave Malouf And Uday Gajendar
May 06, 2016 15:17 - 18 minutes - 24.7 MBEnterprise UX (www.enterpriseux.net) braintrust Uday Gajendar and Dave Malouf get together with Lou to talk us through the reasons that UX design needed a conference for enterpise, how they tackled the unique challenges of community building and programming posed by an emerging subset of the profession, and how they plan to keep from being 'one hit wonders.'
Users of the Lost Arc: Donna Lichaw Returns
April 28, 2016 18:53 - 23 minutes - 31.7 MBRosenfeld Author and delightful person Donna Lichaw comes on the podcast to talk about the significance of narratives in daily life and how that connects in a very significant way to the design professions.
Parsing the Unceasing Parade of Users with Honeywell's Ted Booth
April 21, 2016 19:19 - 22 minutes - 31 MBEnterprise UX (www.enterpriseux.net) theme leader and super-nice Brooklynite Ted Booth talks through the process of designing for the multitudes. After hearing from Ted, you will never see your thermostat the same way again.
Sprints, sketches, success: XPLANE's Stephanie Gioia talks to Lou
April 13, 2016 19:33 - 22 minutes - 31.2 MBStephanie Gioia of XPLANE comes by to tell Lou about the value of visual thinking in making sure teams are framing the problem in the same way and work with a shared intention. XPLANE will be moderating Challenge Sprints, a new experiment in conference programming making their debut at Enterprise UX this year in San Antonio. (www.enterpriseux.net)
Pursuing a natural order for the digital space: Lou + Dan Klyn talk IA, Wurman, and mysticism
April 08, 2016 19:16 - 31 minutes - 42.8 MBLou and fellow Michigander/Information Architect Dan Klyn talk about carrying ideas and practices from their originators to a broader community of practice. Wurman, Alexander, and the elusive dream of an ordered, life-affirming digital information landscape.
Stitching it Together: Mariano Suarez-Battan and Jim Kalbach of Mural.ly talk to Lou
April 04, 2016 14:34 - 24 minutes - 33.5 MBLou talks to Mariano Suarez-Battan and Jim Kalbach of Mural.ly to discuss the state of User Experience Design, working solutions for distributed teams, and how design leaders can start putting together optimal solutions one piece at a time. Look for Mural.ly to make an appearance at EnterpriseUX in San Antonio, June 8-10. www.enterpriseux.net
For God, Country and Users: Richard Dalton of USAA on The Politics of Innovation
March 23, 2016 00:00 - 19 minutes - 26.4 MBEminent design mind, USAA VP and Enterprise UX 16 theme leader Richard Dalton stops by to discuss Disney's Magic Bands, the nuts and bolts of building a world-class design capability into an enormous 90-year-old company and the tenuous future of auto insurers in a world without car accidents. Richard will be a theme leader on "The Politcs of Innovation at Enterprise UX, June 8-10 in San Antonio www.enterpriseux.net
Building the UX Teams You Need: a Conversation with Susan Worthman
March 17, 2016 19:19 - 21 minutes - 29.7 MBSusan Worthman, Design stategist, writer and Associate Dean of the Design MBA program at CCA talks Lou through the nuances and challenges of building and retaining a potent experience design team in a moment where that is a significant challenge. She will be a theme leader at Enterprise UX in San Antonio, June 8-10: www.enterpriseux.net.
Better, Faster, Happier through systems: Jack Moffett Talks Big Picture with Lou
March 10, 2016 20:36 - 18 minutes - 16.5 MBJack Moffett, leader of the apps development group at GUI Immedius, talks to Lou about the importance of systems and standard practices for designing at scale when the stakes are high. Jack will be a theme leader at Enterprise UX 2016, June 8-10 in San Antonio: www.enterpriseux.net.
Inventing the Future: A chat with MJ Broadbent of GE Digital
February 21, 2016 00:00 - 25 minutes - 23.3 MBDesign Guru and sketch-noting virtuoso MJ Broadbent tells Lou about her transition from smaller scale UX consultancy to an exciting position within GE Digital. Be sure to catch her sketch noting work at Enterprise UX 2016 www.enterpriseux.net.
Inventing the Future: A chat with MJ Broadbent
February 20, 2016 00:00 - 25 minutes - 23.3 MBDesign Guru and sketch-noting virtuoso MJ Broadbent tells Lou about her transition from smaller scale UX consultancy to an exciting position within GE Digital. Be sure to catch her sketch noting work at Enterprise UX 2016 www.enterpriseux.net.
Peeking Over the Walls with Peter Morville
February 16, 2016 22:03 - 23 minutes - 21.1 MBLou visits with old friend Peter Morville for a discussion of the evolution of the internet, what they expected for the internet twenty years ago, and guessing at what we may see twenty years down the road.
17,000 UXers: a Chat with Salesforce's Craig Villamor
December 18, 2015 22:45 - 17 minutes - 16 MBCraig Villamor tells Lou about the unique challenges of making UX a priority in a rapidly growing company.
Rise of the Design Leader: A Chat with Maria Guidice
December 01, 2015 15:39 - 21 minutes - 19.8 MBNow more than ever, customers demand great experiences from their products. To answer the call, many traditional companies are looking for design leaders to create end-to-end, human experiences. How can you parlay your design superpowers into skills that drive big change? Rise of the DEO co-author Maria Giuduce shares ideas taken from her book and personal experiences.
How to Design for Growth: A Chat with Laura Klein
August 28, 2015 15:12 - 18 minutes - 17.3 MBIt happens all too often: a beautifully designed product ends up loved and used by only few dozen people. Laura Klein talks with Lou about how UX designers and product managers can borrow ideas from growth hacking to grow a bigger base of users for the products they make.Get her book, Build Better Products: http://rfld.me/2fp77Cd
Conversation with Steve Krug: Life with the Apple Watch and other wearables
June 23, 2015 18:22 - 18 minutes - 17.3 MBLou and longtime friend Steve Krug exchange opinions about their new wearables: Lou’s fitbit and Steve’s Apple Watch. Hear which wearable earns a thumbs down, why Steve thinks wearables will become a game changer, and Lou’s idea for how the fitbit could aid stressed out cat owners.
Breaking through the empathy gap: a conversation with Indi Young
June 01, 2015 16:55 - 17 minutes - 16.3 MBEmpathy is a hot conversation topic these days but much as we try, we’re not quite using our empathy muscles to their fullest extent when solving design problems for real people. Indi Young, author of Mental Models and Practical Empathy talks about how our assumptions can lead us astray. Buy Practical Empathy: http://rosenfeldmedia.com/books/practical-empathy/ Buy Mental Models: http://rosenfeldmedia.com/books/mental-models/ Follow @indiyoung Follow @rosenfeldmedia
Marc Rettig and Lou Rosenfeld discuss how designers can help reshape organizational culture
April 30, 2015 13:13 - 16 minutes - 15.4 MBWell-crafted UX depends on having a company culture that’s set up to design well. Can you influence the culture of your company? Yes. Marc and Lou discuss three unique approaches to culture change happening in corporations like IBM and Citrix today. This is a preview into a panel Marc will lead on Designing Organizational Culture at Enterprise UX in San Antonio (May 13-15). Get tickets at www.enterpriseux.net or follow along on Twitter at @enterpriseUX.
Secrets to a great UX story: Dan Willis shares tips and a peek inside EUX’s spoken word event
April 23, 2015 01:24 - 16 minutes - 14.7 MBUX commando Dan Willis talks with Lou about his experience handpicking a “best of” lineup of UX tales to be performed live at the Enterprise UX conference this May 13. Dan shares a few tips on how to present a memorable story in five minutes–and whether it’s ever a good idea to drink a beer before going on stage. See the official line-up or follow along on Twitter at @enterpriseUX.
Greg Petroff and Lou Rosenfeld discuss how GE woke up and got serious about UX
April 17, 2015 19:34 - 15 minutes - 14.4 MBFour years ago GE discovered it was one of the largest software companies in the world--but not building software very well. Hear how Greg Pettroff, as GE’s Chief Experience Officer, slowly built a community inside the company to evangelize the importance of design in a developer-focused culture. Greg will give the opening keynote at the Enterprise UX 2015 conference in San Antonio this May 13-15. Get tickets at www.enterpriseux.net or follow along on Twitter at @enterpriseUX.
Steve Sanderson and Lou Rosenfeld discuss how big organizations can hatch bold ideas.
April 10, 2015 17:25 - 15 minutes - 14.4 MBLou Rosenfeld and Steve Sanderson break down ways designers can use experimentation as a tool for innovation in enterprises. Steve also gives a preview to hot topics to be covered around innovating in big business at Enterprise UX, San Antonio, TX, May 13-15. @stevesanderson www.stevesanderson.com @enterpriseux www.enterpriseUX.net
Kendra Shimmell and Lou Rosenfeld discuss the opportunities for designing well-crafted Enterprise UX
April 01, 2015 19:49 - 15 minutes - 14.2 MBWhat does quality and craft look like in the Enterprise UX world? Kendra and Lou take on the unique challenges of designing software to meet the needs of a constantly changing world. Craft Amid Complexity is a key theme at the upcoming Enterprise UX 2015 conference, where Kendra will deep dive into the topic along with fellow experts David Cronin, Uday Gajendar and Peter Morville. @kshimmell http://www.cooper.com/people/kendra_shimmell @enterpriseUX www.enterpriseux.net
Dave Gray and Lou Rosenfeld discuss the power of liminal thinking
March 22, 2015 00:00 - 21 minutes - 20.1 MBWhen you sit in the middle of an organization, it's easy to believe you can't change things. Dave and Lou talk about how we can tap our powers of liminal thinking to shed light on why people act the way they do and create safe spaces that foster better collaboration. Buy Dave’s book: https://rosenfeldmedia.com/books/liminal-thinking/ Follow Dave on Twitter: https://twitter.com/davegray Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Insight at Scale: Steve Portigal and Lou Rosenfeld discuss user research in the enterprise
February 26, 2015 19:11 - 15 minutes - 14.4 MBSteve and Lou dig into the challenges of learning about people who engage with enterprises—how to gather data, and how to synthesize that data to get to something like true insight. Insight at Scale is a major theme at the upcoming Enterprise UX 2015 conference (San Antonio, May 13-15), where Steve will dig deeper into the subject along with Kelly Goto, Christian Rohrer, and Chris Chapo.
Jason Scott takes a break from saving the Internet to talk with Lou Rosenfeld
February 10, 2015 21:12 - 36 minutes - 33.2 MBJason Scott takes a break from saving the Internet to talk with Lou Rosenfeld by The Rosenfeld Review Podcast (Rosenfeld Media)