Rosenfeld Review Podcast
203 episodes - English - Latest episode: about 2 months ago - ★★★★★ - 17 ratingsLou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.
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Episodes
#metoo and the IA Community: Karen McGrane and Lou Rosenfeld Confront a Difficult Topic
February 04, 2019 14:00 - 37 minutes - 25.6 MBIn this episode of the Rosenfeld Review, Karen McGrane and Lou address the growing concerns over sexual harassment at the IA Conference and other industry events. Karen and Lou explore the #metoo movement's impact on the industry and what steps we can all take to address what’s happening. Learn more about Karen McGrane: http://karenmcgrane.com/
System-Thinking in Team Building: Insights from EX2019 Curator Sam McAfee
February 01, 2019 14:00 - 24 minutes - 17 MBSam McAfee is not a UX guy, which is why we’ve asked him to be one of our curators for Enterprise Experience 2019. This year’s program is designed to help UX leaders align, collaborate, and cooperate with peers from other functions in the enterprise—like engineering and product management, two areas Sam knows better than most. In this episode of the Rosenfeld Review, Sam shares his thoughts on the many forms leadership can take, how different types of people can all find their place on a lar...
Managing Multiple Points of View: Insights from “The Product Guy” Rich Mironov
January 21, 2019 15:00 - 21 minutes - 14.7 MBRich Mironov, author of The Art of Product Management, shares his experiences and advice around how product managers can approach the process of figuring out what an end user really wants, while managing a team of people with different perspectives on the same question. Rich is joining the curation team for this year’s Enterprise Experience Conference–read more about the new approach we’re taking this year: https://rosenfeldmedia.com/enterprise2019/updates/reaching-beyond-ux-sister-enterpri...
Voting as a Part of Everyday Life: Insights from Whitney Quesenbery
January 11, 2019 14:00 - 25 minutes - 17.4 MBIn this 100th episode of the Rosenfeld Review podcast, Lou talks with Whitney Quesenbery, co-author of two Rosenfeld Media books, about her work at Center for Civic Design. Hear about how Whitney works to improve federal voting standards at the procedural and product levels to make voting a part of everyday life. Learn more about Center for Civic Design: https://civicdesign.org/ Follow their Medium publication: https://medium.com/civic-designing
Ecosystem Mapping: How and Why with Canux Founder Cornelius Rachieru
December 20, 2018 16:19 - 29 minutes - 20 MBWe see a trend in the work we do: the shift from looking at the micro level to more and more macro perspectives. With this in mind, Lou brings in Cornelius Rachieru, founder/co-curator of the Canux conference, and founder/managing partner of ampli2de, to discuss his work with "ecosystem mapping," a way to see how services and people relate to each other on a large scale. He discusses the move from mapping features to products to services and finally to ecosystems, and the methods he uses for...
Biology and Design: Insights from Shopify’s Alëna Iouguina
October 19, 2018 13:00 - 23 minutes - 16.1 MBHow does biology affect UX design? Lou talks with Alëna Iouguina, Senior Lead of Systems Research at Shopify, about how understanding the way the human brain works is one of the best things you can do to bolster your user research. Follow Alëna Iouguina on Twitter: https://twitter.com/biologytodesign Joins us at the 2018 DesignOps Summit: https://designopssummit.com
Turning Ripples into Waves: A Chat with SAP’s Hana Nagel
October 05, 2018 16:00 - 24 minutes - 16.7 MBHow do you turn small design tweaks into waves of change? Lou chats with Hana Nagel, Lead UX Researcher at SAP, about how small, sustainable changes are the key to making lasting changes in your design organization. Hana’s Interesting Person: Rana Chakrabarti https://www.linkedin.com/in/ranachakrabarti/ Follow Hana Nagel on Twitter: https://twitter.com/Miss_Hanie Joins us at the 2018 DesignOps Summit: https://designopssummit.com
From Government to Enterprise: Research Operations at Scale with Atlassian's Leisa Reichelt
September 28, 2018 14:52 - 31 minutes - 21.7 MBIf you want to make sustainable change, you have to dive deeper into the organization. Leisa Reichelt, opening keynote speaker at #DesignOps Summit 2018, shares how she built and lead user research teams for the Australian and UK governments and how she’s continuing her work at Atlassian as Head of Research and Insights.
From Design Thinking to Design Doing: A Chat with IBM's Doug Powell
September 19, 2018 06:00 - 28 minutes - 19.5 MBHow do you build an enterprise design organization from the top down, and turn design thinking into design doing? Lou chats with Doug Powell, Design Principal and Program Director of Education & Activation at IBM, about the challenges of bringing design ideas to life within a global organization. He also gives a sneak peek of his upcoming keynote talk at the 2018 Design Ops Summit. Follow Doug Powell on Twitter: https://twitter.com/douglaspowell1 Joins us at the 2018 DesignOps Summit: https:...
Sociology and DesignOps: A Chat with MailChimp’s Jacqui Frey
September 12, 2018 06:00 - 23 minutes - 16 MBWhat does sociology and the study of technology have to do with DesignOps? Everything! Lou sits down with Jacqui Frey, Director of Design Operations at MailChimp, to discuss her upcoming talk at the 2018 DesignOps Summit and why studying technology’s interconnectedness relates to all aspects of DesignOps. Reading recommendations from Jacqui: Essentialism: The Disciplined Pursuit of Less by Greg McKeown Joins us at the 2019 DesignOps Summit: https://designopssummit.com
The Ontology of AI: A Chat with Uber’s Carol Smith
September 05, 2018 06:00 - 30 minutes - 20.9 MBHow do you build an ontology? Lou talks with Carol Smith, Senior UX Researcher at Uber’s Advanced Technology Group, about the challenges of developing an artificial intelligence ontology, and how information architects can and must play a role in technologies that use artificial intelligence. Follow Carol Smith on Twitter: https://twitter.com/carologic Reading recommendations: https://rosenfeldmedia.com/books/designing-agentive-technology/
The Ontology of AI: A Chat with Carol Smith
September 05, 2018 06:00 - 30 minutes - 20.9 MBHow do you build an ontology? Lou talks with Carol Smith, about the challenges of developing an artificial intelligence ontology, and how information architects can and must play a role in technologies that use artificial intelligence. Follow Carol Smith on Twitter: https://twitter.com/carologic Reading recommendations: https://rosenfeldmedia.com/books/designing-agentive-technology/
Curating Conferences: A Chat with the Bureau of Digital’s Carl Smith
August 29, 2018 06:00 - 26 minutes - 18.1 MBLou talks with Carl Smith, Owner at Bureau of Digital, about the challenges of curating the right content to make design and UX conferences successful for both the owners and the attendees. Connect with the Bureau of Digital’s community: https://bureauofdigital.com Follow Carl Smith on Twitter: https://twitter.com/carlsmith Join us at our second DesignOps Summit this November: https://rosenfeldmedia.com/designopssummit2018/
Design Debt: A Chat with DesignMap’s Audrey Crane
August 22, 2018 19:04 - 24 minutes - 16.5 MBEngineers are very familiar with the term technical debt—but what about design debt? Lou talks with Audrey Crane, Partner at DesignMap, about why, if you’re always learning, design debt is a good and necessary thing. Follow Audrey Crane on Twitter: https://twitter.com/audcrane Joins us at the 2018 DesignOps Summit: https://rosenfeldmedia.com/designopssummit2018
Design is About Understanding People: A Chat with Irene Au
August 22, 2018 03:50 - 24 minutes - 17 MBHow can startups employ good design practices from the beginning? Lou talks with Irene Au, Design Partner at Khosla Ventures, about her work with setting up companies with robust design practices, and why user research is an investment every company should make. Irene’s Reading Recommendation: https://www.subtraction.com/2018/04/02/in-defense-of-design-thinking-which-is-terrible/ Follow Irene Au on Twitter: https://twitter.com/ireneau Join us at our second DesignOps Summit this November: htt...
The UX Tipping Point: A Chat with Jared Spool
July 20, 2018 17:33 - 28 minutes - 19.4 MBWhat does it really take for an organization to embrace UX design as the foundation of creating products? Lou talks with UX guru and co-founder of the UX design school Center Centre Jared Spool about the paths organizations take to reach the UX tipping point. Follow Jared Spool on Twitter: https://twitter.com/jmspool Get your ticket for our virtual conference, The Business Case for Design: https://rosenfeldmedia.com/business-case-for-design/
The Business Case for Service Design: A Chat with Kerry Bodine
July 10, 2018 23:01 - 24 minutes - 17.1 MBHolistic design is a term being thrown around, but what does it really entail? Listen as Lou talks with Kerry Bodine, customer experience expert and founder of Kerry Bodine & Co. and author of Outside In, as they discuss how UX designers can benefit by using service design as a framework to create product and customer journeys. Follow Kerry Bodine on Twitter: https://twitter.com/kerrybodine Get your ticket for our virtual conference, The Business Case for Design: https://rosenfeldmedia.com/b...
Exploring the DesignOps Definition: A Chat with Dave Malouf
June 20, 2018 04:00 - 22 minutes - 15.4 MBDave Malouf has worked with Rosenfeld Media to curate our EUX program, but did you know that he’s also active in the DesignOps movement? Lou sat down with Dave to talk about the emerging framework of DesignOps, and how it’s more than just design combined with operations. If you want to get in on the ground floor of defining DesignOps, join us at the next DesignOps Summit: http://www.designopssummit.com Follow Dave Malouf on Twitter: https://twitter.com/daveixd Follow Rosenfeld Media: https:...
Navigating Information Environments: A Chat with Jorge Arango
June 15, 2018 04:00 - 24 minutes - 17.1 MBWhat are the hidden side effects of the digital products and services you make? Author and design consultant Jorge Arango shares why it's important to create products as digital places. Hear how you can intentionally reframe your digital products to create with deeper intent and meaning for users–and society as a whole. Follow Jorge Arango on Twitter: https://twitter.com/jarango Buy a copy of Living in Information: Responsible Design for Digital Places: https://rfld.me/2rN8HCL
Facilitation for Designers: A Talk with Dan Brown
May 09, 2018 04:00 - 22 minutes - 15.4 MBPressure keeps mounting for designers to be more than just designers. What can you do if you find yourself serving as the intermediary between different departments? Dan Brown talks with Lou about his workshop Facilitation for Designers and shares the habits, behaviors, and techniques you can bring into your own practice. Sign-up for Dan’s workshop, Facilitation for Designers, at Enterprise UX 2018: https://rosenfeldmedia.com/eux2018/sessions/facilitation-for-designers/ Follow Dan Brown on T...
Scaling Design Systems: A Talk with Nathan Curtis
May 09, 2018 02:17 - 18 minutes - 12.6 MBAs an organization and its products expand, so do the complexities of making sure that that there’s a consistent user experience. How do you accomplish that across multiple teams and locations? Lou talks with Nathan Curtis of EightShapes about his workshop at Enterprise UX 2018, Scalable Design Systems, and how having a design framework bridges the gap between teams and creates a cohesive customer experience. Follow Nathan Curtis on Twitter: https://twitter.com/nathanacurtis
Deconstructing the Enterprise & Organizational Design: A Talk with Adam Connor
May 02, 2018 07:00 - 18 minutes - 12.6 MBWhat happens when you take apart the individual pieces that make up the design of your organization? And, more importantly, how do you make it better? That’s where Organizational Design comes into play. Lou chats with Adam Connor, VP of Organizational Design at Mad*Pow and author, about his upcoming workshop at Enterprise UX 2018, Transformation by Design. Transform your enterprise at Enterprise UX 2018: http://enterpriseux.net/ Follow Adam Connor on Twitter: https://twitter.com/adamconnor F...
Orchestrating CX and UX: A Talk with Chris Risdon and Patrick Quattlebaum
May 01, 2018 05:00 - 24 minutes - 16.8 MBDesigning the experience for customers to move through all of your touchpoints has gotten more complex: from your call center through your website, app, email, social media, on-the-ground store...the list goes on. Lou chats with authors Chris Risdon & Patrick Quattlebaum about their latest book, Orchestrating Experiences. Learn how you can collaborate differently across your teams to design a consistent experience that meets customers where they are. Follow Chris Risdon on Twitter: https:/...
Fourth Order of Design and the Enterprise: A Talk with Richard Buchanan
April 25, 2018 07:00 - 20 minutes - 14.1 MBEnterprises present complex challenges for designers and, really, everyone in a large org. Lou talks with Dick Buchanan about his pioneering work around the “fourth order of design,” and how design and systems thinking are related. Learn why Richard believes enterprises are the ultimate design challenge. Join Dick at Enterprise UX 2018: http://enterpriseux.net/ Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Integrated Data Thinking: A Chat with Tricia Wang
April 14, 2018 03:00 - 22 minutes - 30.2 MBBig data is getting its fifteen minutes of fame - but where does qualitative data fit in, if at all? Lou talked with Tricia Wang, co-founder of Sudden Compass, about the importance of integrating qualitative and quantitative data, and why the only way to successfully scale an enterprise org is to bring back the human element. Tricia is our Scale theme leader at Enterprise UX 2018 Conference and introduces the lineup of speakers. Follow Tricia Wang on Twitter: https://twitter.com/triciawang ...
Enterprise UX and Storytelling: A Chat with Dan Willis
April 12, 2018 04:54 - 17 minutes - 24.3 MBEveryone has a story to tell, and UX practitioners are no exception. Lou talked with seasoned UX consultant Dan Willis about his role as the Storytelling Curator at the Enterprise UX Conference. Dan discusses the process that speakers go through to join the pantheon of past Enterprise UX Conference Storytellers - and how you can be part of this amazing tradition. Apply to be a Storyteller at this year’s Enterprise UX: https://rfld.me/EUX2018story Follow Dan Willis on Twitter: https://twitter...
Investing in People and Products: A Talk with Amy Marquez
April 01, 2018 17:24 - 17 minutes - 23.4 MBWhen it comes to investing, most people think of dollars. But if you work in enterprise tech, you must invest in your people or your budget gets squandered. Amy Marquez, Manager of the Alexa Personality Experience team at Amazon, shares how you can better invest in people. And gives a sneak peek into what you can expect to hear about investing at the Enterprise UX 2018 conference. We’d love to see you at this year’s Enterprise UX conference: http://enterpriseux.net/ Follow Amy Marquez on Twi...
Blockchains and AI: A Conversation with Nathan Shedroff
March 28, 2018 21:03 - 28 minutes - 19.5 MBWhat do blockchains and conversational UI have to do with UX? Everything. Nathan Shedroff, founder of a new startup SEED Vault Ltd., believes the blockchain technology will transform the way we run businesses and achieve greater transparency in businesses for the overall social good. Hear how his new venture will use these emerging technologies to improve user experience. Follow Nathan Shedroff on Twitter: https://twitter.com/nathanshedroff Follow Rosenfeld Media: https://twitter.com/rosenf...
Digital Governance in the Enterprise: A Talk with Lisa Welchman
March 26, 2018 21:23 - 30 minutes - 20.8 MBA large organization operating online steps required to define how it manages digital politics: that’s how Facebook happens. Digital governance ensures large organizations can scale in ways that meet ethical standards. Lou talks with Lisa Welchman, digital governance expert and author, who explains the two big factors that lead to governance failures. Follow Lisa Welchman on Twitter: https://twitter.com/lwelchman Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Communication and UX: A Chat with Margot Dear
March 25, 2018 06:12 - 18 minutes - 25.4 MBWe know we should have good communication skills, but what does that look like in an enterprise UX environment? In this episode, Margot Dear, Senior Director of User Experience at ADP, gives an overview of the different facets of communication. Hear about how she uses journey mapping to make a difference to talking to C-level execs. Finally, Margot gives a sneak peek into what you can expect to learn about communicating at Enterprise UX 2018. We’d love to see you at this year’s Enterprise UX...
Building Enterprise Processes: A Talk with Eduardo Ortiz
March 18, 2018 17:17 - 23 minutes - 32.4 MBHow do you build enterprise-level products while keeping ethics and diversity at the forefront of your process? Eduardo Ortiz, Product Designer of Siberia introduces the 3 experts who will speak about their experience developing ethical products within the enterprise environment at the Enterprise UX 2018 conference. Join us at Enterprise UX: http://enterpriseux.net Follow Eduardo Ortiz on Twitter: https://twitter.com/eduardoortiz Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Making the Most of Meetings: A Chat with Kevin M. Hoffman
March 17, 2018 04:18 - 33 minutes - 22.8 MBLou sat down with author Kevin M. Hoffman to talk about his book, “Meeting Design: For Managers, Makers, and Everyone”. Kevin explains how and why design thinking can be applied to meetings. Listen for tips you can use right away to set your meetings up for success. Buy a copy of Meeting Design: https://rosenfeldmedia.com/books/meeting-design/ Follow Kevin M. Hoffman on Twitter: https://twitter.com/kevinmhoffman Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
UX and Digital Data: A Talk with Phil Kemelor
January 22, 2018 18:09 - 22 minutes - 15.7 MBIt’s one thing to have the data and research, and it’s another to put it together in a way that teaches you something as an organization. Lou sits down with Phil Kemelor, VP of Client Services of MaasMedia, to discuss how digital data can complement the qualitative methods of UX best practices, in organizations of all sizes. Follow Phil Kemelor on Twitter: https://twitter.com/philkemelor Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Designing A More Hopeful Future: A Talk with Dirk Knemeyer
November 18, 2017 23:47 - 24 minutes - 33.9 MBThe road of life is filled with many twists and turns. Design and UX careers are no different. Lou chats with Dirk Knemeyer about the evolution of his own journey, from the days when they founded UXnet.org, to Dirk’s divergent path as a tabletop game designer, chairman of Involution Studios, and the worldwide travels that led him to become a social futurist. Follow Dirk Knemeyer on Twitter: https://twitter.com/dknemeyer Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
This Game is Never Done: A Chat with Erin Hoffman-John
November 08, 2017 16:30 - 18 minutes - 13 MBAt first glance, the emerging field of DesignOps doesn’t have much in common with creating video games. Erin Hoffman-John, CEO of Sense of Wonder and Assistant Professor of Carnegie Mellon's Entertainment Technology Center in Silicon Valley, talks with Lou Rosenfeld about how game designers have a more direct connection to their users, and what that means for UX practitioners. Erin is one of our speakers at this year’s DesignOps Summit! Stay tuned for details about next year’s conference. F...
The Enterprise Elephant: A Chat with Milan Guenther
October 18, 2017 04:23 - 18 minutes - 12.5 MBThe fable of The Blind Man and the Elephant is a favorite here at Rosenfeld Media. But how does that apply to enterprise design? Lou sits down with Milan Guenther, co-founder of EDA (Enterprise Design Associates) and the creator of the Intersection Conference (http://2017.intersectionconf.com) to talk about how this fable has influenced their views on enterprise design - and how its influencing the future of UX. Follow Milan Guenther and EDA on Twitter: @ent_des Follow Rosenfeld Media: @rose...
The Right Way to Select Technology: A Chat with Tony Byrne and Jarrod Gingras
October 12, 2017 11:43 - 18 minutes - 12.5 MBHow does your enterprise handle the selection and implementation of new technology? Lou chats with Tony Byrne and Jarrod Gingras, authors of “The Right Way to Select Technology” and founders of the Real Story Group, to discuss how enterprises can select the correct technology without the headaches–or throwing money away. Follow Tony Byrne on Twitter: https://twitter.com/TonyByrne Follow Jarrod Gringas on Twitter: https://twitter.com/jarrodgingras Follow Rosenfeld Media: https://twitter.com/r...
DesignOps in a Post-Industrial World: Crash-Coursing Complex Systems with Jeff Sussna
September 21, 2017 13:59 - 25 minutes - 34.7 MBLou and Jeff Sussna discuss the challenge of synthesizing development and operations in a digital world. How do you scale design as part of a responsive digital business when everyone is digital? Jeff Sussna is the author of Designing Delivery. As principal at Ingineering.IT, he helps clients apply Agile, DevOps, and Design Thinking to maximize delivery speed and service quality. Join Jeff and Lou at the DesignOps Summit: http://rfld.me/2uvcarb Follow Jeff Sussna on Twitter: https://twitter....
Project Management for Humans: A Chat with Brett Harned
September 05, 2017 18:43 - 18 minutes - 12.5 MBEveryone, no matter your role, can benefit from improving your project management skills. Brett Harned sits down to talk about his new book, “Project Management for Humans," and his career journey from creative to professional project manager. Follow Brett Harned on Twitter:https://twitter.com/brettharned Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Integrity and Design: An Interview with Lou Rosenfeld
August 22, 2017 16:31 - 46 minutes - 64.2 MBIn this episode, Tricia Wang, the founder of Constellate Data, turns the tables on our host Lou Rosenfeld. Lou tells Tricia his own war story of a failed client project with Borders Books. They discuss the dangers of silence, the value of speaking up, and when walking away from an impossible situation can be the best thing you can do for your career. Follow Tricia Wang on Twitter: https://twitter.com/triciawang Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Seeing Around Corners: Making Sense of DesignOps with Kristin Skinner
August 22, 2017 13:47 - 30 minutes - 20.7 MBCompanies are investing in design like never before. But it's worth nothing without a plan. Kristin Skinner, Head of Design Management at Capital One, chats with Lou about the core values of DesignOps and how these ideas are shaking up the traditional corporate structure for the better. Let’s talk DesignOps. Join us this November at Rosenfeld Media’s first ever DesignOps Summit: http://rfld.me/2uZmSH3 Follow Kristin Skinner on Twitter: https://twitter.com/bettay Follow Rosenfeld Media: http...
Driving Digital Transformation at Scale: A Chat with GE’s David Cronin
August 18, 2017 22:40 - 22 minutes - 15.7 MBHow does an enterprise based on physical products become a software-based company? Lou talks with the VP of UX at GE Digital David Cronin to discuss how GE is transforming into a software-based business. David talks with Lou about how to bring together different operational teams with designers, and how designers can help facilitate the discussion between departments. Join us this November at Rosenfeld Media’s DesignOps Summit: http://rfld.me/2eNVR3j Follow David Cronin on Twitter : https:/...
DesignsOps and Airbnb: A Chat with Sarah Kettles
July 26, 2017 22:42 - 20 minutes - 13.8 MBIn this episode Sarah Kettles, Design Program Manager at Airbnb, talks with Lou about her journey from user research into the newish field of design operations (DesignOps). Hear how Sarah developed her DesignOps superpower, and how she uses it to ensure Airbnb stays a well-oiled design machine. Want to sharpen DesignOps for your team? Join us this November at Rosenfeld Media’s first ever DesignOps Summit: http://rfld.me/2uCl2d0 Follow Sarah Kettles on Twitter : https://twitter.com/sarahkett...
DesignOps as Service: Talking Adaptive Mapping with Michael Polivka
July 26, 2017 15:51 - 19 minutes - 26.2 MBTo most designers, DesignOps sounds like a necessary evil. But not to Michael Polivka, Chief of Staff for Experience Design at Autodesk. Michael talks with Lou about how DesignOps actually serves product teams. And how adaptive modeling and radical prioritization from the top down can make design scalable in an enterprise environment. Learn more about DesignOps at the inaugural DesignOps Summit this November 6-8, 2017 in NYC: http://rfld.me/2tJZRbC Follow Michael Pollvka on Twitter:https:...
Using UX Mapping to Change Lives: A Talk with Jim Kalbach
July 06, 2017 22:51 - 21 minutes - 17.2 MBCan UX mapping transform someone’s life? Jim Kalbach, Head of Customer Success at Mural and author of “Mapping Experiences,” pondered this question when a global counter-terrorism organization approached him to facilitate a workshop in Abu Dhabi. The users were former violent extremists turned activists against terrorism. Jim chats with Lou about how this mapping experiences translates to social impact. Read Jim’s work on his blog: https://experiencinginformation.com/ Follow Jim Kalbach on ...
Elementary, My Dear Watson: AI Essentials and Ethics with Chris Noessel
May 23, 2017 10:03 - 21 minutes - 14.8 MBWhy has artificial intelligence (AI) captivated the attention of everyday consumers now? Lou chats with Chris Noessel, Global Practice Design Lead for Transportation at IBM to explore how "smart" technology is shaking up many industries. His new book, “Designing Agentive Technology: AI That Works for People,” explores solutions, implications and ethics of design "smart" products for customers. Buy Chris' book: http://rfld.me/2tXjjSf Follow Chris Noessel on Twitter: https://twitter.com/chrisn...
Crafting Enterprise Experiences: A Chat with Theresa Neil
May 22, 2017 21:22 - 23 minutes - 32.4 MBWhat goes into crafting a truly amazing enterprise-level user experience? Theresa Neil, founder of Strategy + Design, discusses the unique UX challenges faced by enterprise-level clients. She outlines a strategy for EUX veterans - and for those new to UX - to ensure that you don't reinvent the wheel. We’re honored to have Theresa Neil as our Theme Leader for Crafting Enterprise Experiences at this year’s EUX Conference. Get your tickets at www.enterpriseux.net or follow along on Twitter at @...
Talking to Tech: Designing Conversations with Giles Colborne
May 22, 2017 21:18 - 26 minutes - 36.6 MBDid you talk to your smartphone today? Ask Google Home to play your favorite audiobook? The two-way conversation with technology has graduated from metaphor to reality. Lou sits down with Giles Colborne, author of “Simple and Usable” and the CEO/founder of CX Partners, to explore how having meaningful, interactive conversations with our tech is shaping and changing UX design. Giles spoke at To Be Designed, a virtual conference we held on April 25. Buy the recorded program here: http://rfld....
Rise of the Machines: Talking Tooling with Elizabeth Churchill
May 11, 2017 17:02 - 20 minutes - 13.8 MBHow will "smart" technology and AI impact work for humans? Dr. Elizabeth Churchill, director of UX at Google, talks to Lou about how she sees AI providing a creative counterpart to work done by humans, not as a means to supplant it. She discusses the difference between coordination tooling and skills tooling, and how both are primed to be invaluable components of the EUX toolbox. We’re ecstatic to have Elizabeth as our opening keynote speaker at the 2017 Enterprise UX Conference. Get your ti...
Leaving a Legacy: Lou chats with Mark Templeton, EUX 2017 Keynote Speaker
May 01, 2017 18:19 - 18 minutes - 25.3 MBTo many, Mark Templeton is synonymous with Citrix and UX. As CEO, he revolutionized enterprise software by making it user-friendly. For many, that would be enough of a legacy - but not for Mark. He discusses what a legacy means to him, and gives a sneak-peak into his closing address at EUX 2017. Follow Mark Templeton on Twitter: https://twitter.com/markbtempleton Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia