Rosenfeld Review Podcast
203 episodes - English - Latest episode: about 2 months ago - ★★★★★ - 17 ratingsLou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.
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Episodes
Meet Charlotte Lee, Civic Design Co-curator
July 07, 2021 20:54 - 24 minutes - 48.1 MBWe are excited to welcome Charlotte Lee as a co-curator of our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: https://rosenfeldmedia.com/civic-design-2021/ In this episode, Charlotte and Lou discuss the intersection of design and technology, machine learning, how the House of Representatives legislates, and more. She also shares details about her current project, redesigning congress.gov, and a peek...
Surveys That Work with Caroline Jarrett
June 28, 2021 20:58 - 32 minutes - 61.4 MBCaroline’s book “Surveys That Work: A Practical Guide for Designing and Running Better Surveys” https://rosenfeldmedia.com/books/surveys-that-work/ is a decade in the making — and finally coming in July 2021! Here, Caroline shares some glimpses into the methodologies and tricks she’ll share in the book, and how it evolved along the years. Caroline recommends: Mentor Black Business https://blackbusiness.mcsaatchi.com/ founded by Akil Benjamin More about the book: Surveys That Work explains ...
Unleashing Swarm Creativity to Solve Enterprise Challenges with Surya Vanka
May 27, 2021 19:17 - 35 minutes - 67.3 MBSurya Vanka, speaker at the upcoming Design at Scale conference, joins Lou to discuss “Design Swarms,” which he’ll also cover during his conference presentation. Surya shares his experiences working to solve major social problems like gender discrimination and the opioid crisis through design thinking exercises. He also discusses ways leaders can step back to create more value from the “swarm.” Surya recommends: Design for the Real World: Human Ecology and Social Change by Victor Papanek htt...
“Could you make it worse?” Redesigning HealthCare.gov
May 21, 2021 18:28 - 40 minutes - 83.7 MBA self-described “failed architect,” Sha Hwang joins Lou to discuss the challenges of scale when merging two companies, and his journey from Trulia and Stamen Design to being part of the team that rescued Healthcare.gov and, subsequently, founding Nava, a public benefit corporation formed during those efforts. Sha Recommends: • Civic Technologists Practice Guide https://www.amazon.com/Civic-Technologists-Practice-Guide/dp/1735286508 Sha will be speaking at Design at Scale 2021 this June 9...
“Accessibility is the Oil Change” with Sheri Byrne-Haber
May 17, 2021 16:13 - 28 minutes - 59.6 MBSheri is the author of the upcoming book Giving a Damn about Accessibility, and a speaker at Design at Scale 2021 this June 9-11. In this latest Rosenfeld Review podcast, she discusses the critical importance of starting projects and products with a mindset of accessibility. Spoiler alert: it’s far more difficult to go back later. VMWare, where Sheri is currently an Accessibility Architect, recently launched an Accessibility Champions program, increasing their hires with disabilities and tho...
Peter Merholz: Design at Scale is People!
May 04, 2021 14:31 - 33 minutes - 73.4 MBDesign at scale is perhaps the most interesting challenge facing the design industry right now. How do you maintain quality and not get bogged down as your team grows? Much of the discussion focuses on systems and processes, but that starting with systems runs exactly contrary to the true value that design brings to companies, which is a humanistic and creative problem-framing and problem-solving approach. In other words, this focus on systems could ironically undercut design’s potential with...
Jim Ottaviani: Nuclear Engineer to Graphic Novelist
April 26, 2021 18:12 - 34 minutes - 73.2 MBJim and Lou go way back - to when they still called it “library school!” Thirty years later, Jim is a NY Times bestselling author who specializes in science-themed graphic novels on subjects ranging from Jane Goodall to Alan Turing. Here, Lou and Jim discuss the evolution of cartoon and graphic novels,how their audiences have changed over time, and the role of storyboarding in their respective crafts. About Jim Jim is the author of fourteen (and counting) graphic novels about scientists...
Conversations with Things: UX Design for Chat and Voice
April 05, 2021 14:24 - 31 minutes - 67.8 MBDiana Deibel and Rebecca Evanhoe first crossed paths on a Slack channel back in 2018, where they were seeking out colleagues who might know a thing or two about conversation design.. Fast forward to 2021, and their new book on conversation design is finished and available for preorder! Conversations with Things teaches you how to design conversations that are useful, ethical, and human-centered—because everyone deserves to be understood, especially you. In this episode, they chat with Lou abo...
Writing About Writing: Steve Krug returns to the Rosenfeld Review Podcast
March 19, 2021 19:29 - 42 minutes - 85.8 MBSteve Krug, author of Don’t Make Me Think, and Rocket Surgery Made Easy, is back for a third appearance on the Rosenfeld Review Podcast! Here, he shares some details with Lou about his book in the works, Writing Made Slightly Easier, and his perspective on the process of writing in general (and why he might advise against it!). Check our Steve’s previous two appearances: How To Get Usability Testing Right: https://soundcloud.com/rosenfeld-media/how-to-get-usability-testing-right-steve-krug L...
The Power of Care: From Human-Centered Research to Humanity-Centered Leadership
March 05, 2021 17:57 - 29 minutes - 59.9 MBWhat is the role of care in user research? Why is care a user researcher's greatest superpower—not only in how we do our work but how we lead? In her talk at Advancing Research 2021, Etienne Fang, Principal Researcher at Amazon Search, will discuss the importance of inclusive leadership and share lessons on leading through care, helping researchers leverage their research strengths for leadership as individual contributors, team leads, and people managers alike. Etienne Fang is a human-cente...
But Do Your Insights Scale? with Katy Mogal
March 01, 2021 20:48 - 25 minutes - 53.7 MBWhen stakeholders have access to real-time data about millions of user interactions, how can qualitative researchers articulate the value of small-sample studies for product and business strategy? Katy Mogal, UX Research Lead at Google Assistant, joins Lou to offer a preview of the case study she’ll share at Advancing Research 2021 (https://rosenfeldmedia.com/advancing-research-2021/sessions/but-do-your-insights-scale/), including learnings about how human-centered researchers can effectivel...
Promise Theory with Jeff Sussna
February 19, 2021 18:29 - 31 minutes - 58.8 MBLou and Jeff Sussna, author of Designing Delivery: Rethinking IT in the Digital Service Economy, examine the relationships between Design and Operations, DevOps and DesignOps, and DevOps and Agile before wending their way to promise theory, which looks at the “promise” made between a product and its user. Color Lou convinced on the promise of product promises! • Watch Jeff’s presentation at the 2017 DesignOps Summit: https://youtu.be/uWZxsul8Rek • Read Jeff’s book, Designing Delivery: https:...
User Science: Product Analytics & User Research with Marieke McCloskey
February 17, 2021 21:58 - 28 minutes - 55.5 MBWant to help make better product decisions? You’ve got to combine qualitative human insights from user research with data analytics and experimentation. Questions about how many users do something goes to analytics, questions about which design might work better goes to user research. But what if you partnered with those other teams to answer the questions together? In her session at Advancing Research 2021, Marieke McCloskey, UX Research Lead at Humu, will share how, as a qualitative UX rese...
How Creativity can Help Remote Teams Collaborate with Denise Jacobs
January 19, 2021 14:51 - 29 minutes - 54 MBWe’re bringing Creativity Evangelist Denise Jacobs to our virtual workshop lineup this year! Here, she chats with Lou about how the current era of “doom-scrolling” means it’s more important than ever to unlock our creative minds and make meaningful connections. One challenge of working remotely is the loss of a sense of personal connection. Having tools that allow you to collaborate in a virtual environment and overcome isolation is a way to expand the collective creativity of the whole tea...
Research as a Vehicle for Organizational Transformation with Natalie Hanson
January 15, 2021 22:06 - 32 minutes - 59.5 MBAfter abandoning the world of academia, Natalie Hanson found an innovative way to connect with other ethnographers: she founded a new community (Anthrodesign)!. This year, she brings her community-organizing talents to the second Advancing Research conference as Lead Curator. She joins Lou to share her own story and the story of the conference, offering a sneak peek into what we’ll cover — and what the conference might look like five years in the future. Join anthrodesign: https://anthrodes...
Scaling a Design Team Across the World with Wendy Johansson
January 08, 2021 17:46 - 28 minutes - 53.9 MBWhat’s it like to build out a design organization that spans many countries, languages, and culture? Wizeline co-founder Wendy Johansson discusses the insights she gleaned when opening a second Wizeline office in Guadalajara, then a third and fourth in Vietnam and Thailand. From different societal norms to language barriers, her story can inform your own ways of collaboration with new people and cultures, whether abroad or just within your own team. Wendy recommends: • The Culture Map: Bre...
The Humanity of Technology: Furthering the Greater Good with Jamika Burge
December 28, 2020 21:35 - 40 minutes - 79.9 MBThough trained as a computer scientist, Jamika Burge admits she does not have the heart of a programmer; rather, she’s interested in surfacing and connecting with the humanity of the technology we create. Jamika has taken that approach in her past work, including a stint at DARPA (the Defense Advanced Research Projects Agency), where she studied the impact of games on learning. Jamika now leads AI Design Insights at CapitalOne, and is also one of the Advancing Research 2021 Conference curato...
Discussing Design Education with SVA’s Allan Chochinov
October 28, 2020 18:40 - 35 minutes - 72.4 MBAllan Chochinov, Founding Chair of the MFA in Products of Design graduate program at the School of Visual Arts in New York City, joins Lou to discuss how his program approaches the education of new designers—from the belief that grades can hamper creativity and risk taking, to the need for his students to learn the art of careful listening. After eight graduating classes, Allan offers surprises and insights about different career trajectories for design students, and clear evidence that caree...
Designing for Diverse Users: Bria Alexander, DesignOps Summit Emcee
September 30, 2020 15:47 - 33 minutes - 67.2 MBLou and Bria Alexander, Brand Experience Program Manager at Adobe, range widely in a conversation on diversity, equity, and inclusion—and how they pertain to how a conference program might challenge your beliefs, the ways in which capitalism influences design, co-creation, and more. Bria will be the emcee at our upcoming conference, the DesignOps Summit, October 21-23. Check out the program and get your ticket: https://rosenfeldmedia.com/designopssummit2020/program/#tab=day-1 Bria’s recomme...
The Other L Word—Addressing Workplace Loneliness with Kat Vellos
September 30, 2020 15:39 - 33 minutes - 66.6 MBKat Vellos, author of Connected From Afar: A Guide for Staying Close When You're Far Away and We Should Get Together: The Secret to Cultivating Better Friendships, is our opening speaker on day one of the DesignOps Summit this October 21-23, 2020. Here, she discusses the issues of loneliness in the workplace, and how managers can support their teams—especially in the time of remote work and added stresses from a global pandemic. In addition to supporting employees’ humanity, a manager who k...
Maximizing the Impact of Content Design with Jonathon Colman
September 28, 2020 21:32 - 30 minutes - 62.8 MBJonathon Colman, Senior Design Manager at Intercom and DesignOps Summit 2020 speaker joins Lou to discuss the challenges of developing content operations (and, sure, let’s go there: ContentOps). Should ContentOps stand alone, or be situated as part of a larger DesignOps team? Jonathon also shares how his team sets consistent expectations and defines success metrics across for designers of all stripes, whether they focus on content, product, research, or design roles. Check out Jonathon’s up...
Past, Present, and Future: Closing the Racial Divide in Design Teams with Vincent Brathwaite
September 23, 2020 19:06 - 25 minutes - 53.8 MBVincent Brathwaite, one of the featured speakers at this year’s DesignOps Summit, and Lou go meta: they have a conversation about having a conversation about differences. Their discussion ranges from working through our ever-changing vocabulary of identity to establishing a protocol for genuine, authentic conversations. Vincent also offers suggestions for how to reflect on and own one’s ignorance and accept uncertainty—issues that design leaders continue to wrestle with as they create design...
Past, Present, and Future: Closing the Racial Divide in Design Teams with Vincent Braithwaite
September 23, 2020 19:06 - 25 minutes - 53.8 MBVincent Braithwaite, one of the featured speakers at this year’s DesignOps Summit, and Lou go meta: they have a conversation about having a conversation about differences. Their discussion ranges from working through our ever-changing vocabulary of identity to establishing a protocol for genuine, authentic conversations. Vincent also offers suggestions for how to reflect on and own one’s ignorance and accept uncertainty—issues that design leaders continue to wrestle with as they create desig...
Design Beyond Devices: Creating Multimodal, Cross-Device Experiences with Cheryl Platz
September 17, 2020 21:17 - 33 minutes - 65.1 MBCheryl Platz—Rosenfeld Media author, emcee of our Advancing Research and Enterprise Experience conferences, puppeteer, and Principal UX Designer at Gates Foundation—shares the inspiration that drove her new book Design Beyond Devices: Creating Multimodal, Cross-Device Experiences (published December 2020). If you’re an interaction designer, you’ll want to listen as Cheryl dramatically expands our understanding of one of interaction design’s final frontiers. Cheryl recommends: Wired for Speech...
Making Good Trouble: DesignOps Summit co-curator Alana Washington
August 06, 2020 21:29 - 27 minutes - 54.4 MBAlana Washington and Lou embark on a really wide-ranging conversation, touching on: • The changing nature of work in the time of pandemic, • How we can handle the intersection of our personal and private lives when working remotely, • The restorative power of something as simple as putting down the phone and holding a physical book, and • How DesignOps can help businesses enact more human-based processes. Alana serves as a Senior Design Program Manager at Uber Freight. She’s also part of ...
Keeping Up with Rapid Growth—From Startup to Enterprise with Kit Unger
July 22, 2020 21:24 - 25 minutes - 50.9 MBKit Unger started her UX career as a “team of one,” and now manages a team of over 30 people as Senior Director of Experience Design at Smartsheet. We’re excited to have her as the leader of a group of presentations on “Keeping Up with Rapid Growth – From Startup to Enterprise” at Enterprise Experience 2020 (September 1; details here: https://rosenfeldmedia.com/enterprise2020/enterprise-experience-program/#day-2) In this episode, she shares the role she wishes she’d hired for 20 employees ag...
Crafting Metrics for UX Success with Kate Rutter
July 17, 2020 15:29 - 29 minutes - 54.3 MBAfter a start in digital software, Kate Rutter realized that qualitative definitions of success could, and needed to be, made more quantitative. Years later, she’s Principal at Intelleto, Adjunct Professor in the IXD program at California College of the Arts, and the instructor of our upcoming UX workshop “Crafting Metrics for UX Success." https://rosenfeldmedia.com/public-ux-workshops/crafting-metrics-for-ux-success/ In this episode, she reflects on the extraordinary success with qualitativ...
Better Together: Partnering with Others to Transform Enterprise
July 08, 2020 14:31 - 34 minutes - 68.8 MBBest Buy’s Jamie Kaspszak and USAA’s Frank Duran join Lou and Bob Baxley to discuss how UX plays a critical role in bridging their organizations’ silos and disciplines. It’s a preview of what they’ll cover at this year’s Enterprise Experience conference, where they’ll be joined by four other speakers, all who are wrestling with the team sport of organizational transformation. Learn more about these sessions, which take place virtually on September 3. https://rosenfeldmedia.com/enterprise2020/...
Through the Looking Glass—The Outsider’s Perspective on the Enterprise with Dan Willis
June 29, 2020 14:07 - 39 minutes - 73.7 MBDan Willis is Director of Customer Experience at the General Services Administration’s Centers of Excellence, and the mastermind behind past Enterprise Experience conferences’ wildly-popular “Storytelling Sessions.” At this year’s Enterprise Experience conference, Dan will be leading Theme 3: “Through the Looking Glass – The Outsider’s Perspective on the Enterprise” on Wednesday, September 3. (Full program here: https://rosenfeldmedia.com/enterprise2020/enterprise-experience-program/#day-3). ...
Liftoff! Practical Design Leadership to Elevate Your Team, Your Organization, and You
June 09, 2020 14:00 - 29 minutes - 56.4 MBTop designers are often thrust into leadership roles, and it’s easy to forget that these two roles do not require the same skillset. In this episode, design managers and Liftoff! co-authors Chris Avore and Russ Unger discuss the mistakes and lessons they—and MANY others—have made in their new book, four years in the works. Liftoff! is a guide for new leaders looking for guidance about managing design teams effectively, and established managers who want to level up their expertise. Order Lift...
Figure It Out: Getting from Information to Understanding
April 22, 2020 15:49 - 36 minutes - 70.7 MBAuthors Stephen P. Anderson and Karl Fast discuss the complex world of information (think incomprehensible tax policies to confusing medical explanations) we are faced with, and the ways in which information can be transformed into better presentations, better meetings, better software, and better decisions. Stephen also shares a personal anecdote about part of the inspiration for the book. Get your copy: https://rosenfeldmedia.com/books/figure-it-out/ Mentioned in the episode… Stephen’s lat...
Engaged: Designing for Behavior Change with author Amy Bucher
March 04, 2020 18:47 - 31 minutes - 58.7 MBAmy Bucher is Chief Behavioral Officer at Lirio at Mad*Pow and author of our newest book, Engaged: Designing for Behavior Change. Amy has a PhD. in Psychology, so you’d be forgiven for assuming that she works in academia. Instead, she ended up at an agency where she focuses on healthcare and the many different motivational factors that are at play in the way people live their lives. In this episode, Amy and Lou Rosenfeld discuss the ethics of data collection, self-determination theory, fitnes...
Designing with Outcomes in Mind: Transformation in the Enterprise with Lada Gorlenko
February 21, 2020 15:57 - 35 minutes - 65.3 MBLada Gorlenko, Director of UX Research at Smartsheet in Seattle, is the lead curator of this year’s Enterprise Experience conference (August 31-September 3, virtual, rosenfeldmedia.com/enterprise2020). Lada began her career in prison, spending lots of time with murderers and drug dealers! Not what you think, though: she was a psychologist researching the personality changes caused by long-term imprisonment. The experience led her to a better understanding of how universally transferable the ...
Imagination Work Meets Remote Work: Reflections on Collaboration with MURAL’s Mariano Suarez-Battan
February 05, 2020 14:30 - 30 minutes - 48.4 MBMariano Suarez-Battan is the co-founder and CEO of MURAL https://mural.co/, a tool for remote collaboration—and longtime partner/sponsor of Rosenfeld Media’s conferences. MURAL was founded in 2011 after Mariano experienced first-hand the struggle of working remotely with a large, distributed team while designing video games. In this episode of the Rosenfeld Review, Mariano and Lou discuss the challenges of collaboration among remote teams and how platforms like MURAL can level the playing fie...
Redefining actionable insights with Brianna Sylver
January 17, 2020 13:00 - 33 minutes - 65.8 MBBrianna Sylver, founder of Sylver Consulting and speaker at the upcoming Advancing Research conference (March 30-April 1, NYC), joins Lou to break down the importance of insight. At its core, insight is about shifts in perspective and can come from anywhere—user research, market research, psychology, mining big data; according to Brianna, it doesn’t really matter. Rather, she emphasizes the importance of capturing all the threads in one container. Lou and Brianna dive into what an insights co...
The Lens of Language: authors Andy Welfle and Michael J. Metts on why Writing Is Designing
December 30, 2019 17:52 - 26 minutes - 56 MBOrder Writing Is Designing: https://rosenfeldmedia.com/books/writing-is-designing/ Michael Metts and Andy Welfle, authors of the new Rosenfeld Media book Writing Is Designing, get meta and discuss writing about UX writing with Lou Rosenfeld. They also stress the importance of looking through the “lens of language,” when solving problems – reworking your existing language to make things clear from the outset, rather than fixing problems by adding more copy later. Their book will help those re...
Silos, Chauvinism, and Insight: A discussion with Christian Madsbjerg
December 27, 2019 17:07 - 32 minutes - 66.8 MBChristian Madsbjerg is the cofounder of ReD Associates, and author of Sensemaking: The Power of the Humanities in the Age of the Algorithm and The Moment of Clarity. We’re also so pleased to announce that he’ll be speaking at our inaugural Advancing Research conference (March 30-April 1 in NYC). In this episode of Rosenfeld Review, Christian and Lou discuss the differences between social sciences research and data science, and the challenges that arise when organizations try to align them. ...
Researching the Researchers: From 721 responses to 5 personas to a new conference
October 09, 2019 13:00 - 26 minutes - 51.9 MBFour members of our Advancing Research curation team join Lou to discuss the research they did to help shape our inaugural Advancing Research conference (New York City; March 30-April 1, 2020). The team analyzed over 700 survey responses (including about 10,000 answers to open-ended questions!) to learn about user and customer researchers, their learning behaviors, and what they want from conference experiences. Read their summary of the results here: https://rosenfeldmedia.com/advancing-rese...
The Bigger Picture: DesignOps Panel Discussion
October 03, 2019 13:00 - 36 minutes - 75.1 MBCurrent Design and Research Operations practices face three huge, overarching challenges: •Proving value and measuring outcomes •Partnering outside design •Change management In this episode of Rosenfeld Review, four DesignOps and ResearchOps leaders—Jose Coronado, Crystal Yan, Guneet Singh, and Rachel Posman—tackle these challenges from a rich set of perspectives, ranging from heading up DesignOps at a large, long-established corporation like JP Morgan Chase, to launching a whole new departm...
Amplify, Not Optimize: Dave Malouf Returns to Rosenfeld Review
October 01, 2019 13:00 - 27 minutes - 52.3 MBOur closing keynoter at DesignOps 2019, Dave Malouf a veteran design leader, strategist, facilitator, researcher, and educator who has worked with some of the largest and fastest growing organizations globally. He was also one of the creators of the very first DesignOps Summit in 2017. Hear from him about the evolution of DesignOps, and his belief that we need a new framework that emphasizes the topline—the creation of value—over bottomline fixation on resource optimization. This new framing ...
Operating Design Systems: Curating a Product, Serving Products with Nathan Curtis
September 30, 2019 13:00 - 25 minutes - 47.8 MBManaging an effective design system program is a challenge. In his new workshop “Operating Design Systems” at this year’s DesignOps Summit (October 25), design systems guru Nathan Curtis will explore the operational topics that matter most: defining a system’s vision, forming a core team, scoping and making features, and communicating and contributing across a community. He’ll also zoom out, taking on higher-order challenges of multiple systems that overlap and conflict with one another, and ...
Productive Discontent: a Conversation with Amy Thibodeau
September 25, 2019 14:00 - 26 minutes - 51.5 MBOur opening keynoter at DesignOps 2019, Amy Thibodeau is a UX director at Shopify, where she’s responsible for UX Operations. In four years there, her role has changed dramatically, broadening from an initial focus on supporting content strategy. Hear her story, and get a taste of what’s in store for Amy’s keynote “Process and Ambiguity” at this year’s DesignOps Summit in New York City, October 23-25. Follow Amy on Twitter: www.twitter.com/amythibodeau More about Amy: https://rosenfeldmedia...
Designing your Design Org with Kristin Skinner and Peter Merholz
August 20, 2019 13:00 - 32 minutes - 62.7 MBKristin Skinner and Peter Merholz, co-writers of Org Design for Design Orgs, are teaching a full day workshop at the DesignOps Summit this year. On this episode of the Rosenfeld Review, they discuss the career milestones that brought them to the realization that there was a book to be written about the challenges they faced when coordinating and managing across teams. What Peter’s reading: Uday Gajendar’s “Rise of the Meta Designer” in Interactions Magazine https://dl.acm.org/citation.cfm?id...
The Evolution of Joint Futures Conference with Producer Angelos Arnis
August 13, 2019 13:00 - 23 minutes - 48.1 MBIn this episode of the Rosenfeld Review, Lou and Angelos Arnis, Producer of the Joint Futures Conference in Helsinki, Finland (September 2-5, 2019), discuss the evolving landscape of design professionals’ needs, and how the Joint Futures Conference has changed to suit them. Rosenfeld Media is pleased to partner with Joint Futures this year to offer four full-day workshops on September 5, 2019. For more about the workshops: https://rosenfeldmedia.com/public-workshops/helsinki-ux-workshops/ ...
Preparing Industry-Ready Designers at the Center Centre with Jessica Ivins
June 12, 2019 14:00 - 19 minutes - 13.5 MBJessica Ivins is a UX designer and facilitator at the Center Centre in Chattanooga, Tennessee. In this episode of the Rosenfeld Review, Jessica discusses the methods and philosophy employed by the Center Centre to produce industry-ready designers. She shares the story of how, after speaking with hiring managers in the industry, co-founders Leslie Jensen-Inman and Jared M. Spool saw a need for an educational program that prepares designers to enter the workforce and start contributing from D...
Scaling Knowledge: Matt Duignan on Microsoft’s Human Insight System
May 01, 2019 13:00 - 35 minutes - 24.5 MBMatt Duignan manages HITS—Microsoft’s Human Insight System, a web-based platform that captures market and data science insights, serving as a cross disciplinary database. He chats with Lou about how his team democratizes the process of arriving at new insights by offering access to researchers’ knowledge and data from different silos across the whole company. He also touches on the challenges of making such a system work in the absence of a cultural commitment to curation, and getting dispara...
More is Not Better: Creating a Content Framework with Kristina Halvorson
March 29, 2019 13:00 - 25 minutes - 17.3 MBKristina Halvorson is the author of Content Strategy for the Web and producer of the Confab Conference, presented by her Minneapolis-based company Brain Traffic. In this episode of Rosenfeld Review, she discusses the best ways to deal with content chaos, navigate the changing nature of conferences (spoiler: they’re not dying!), and more. Kristina’s content framework, Brain Traffic’s Content Strategy Quad: https://www.braintraffic.com/blog/new-thinking-brain-traffics-content-strategy-quad
The Impact of UI: Predicting the Next Big Thing with Google’s Luke Wroblewski
March 15, 2019 13:00 - 35 minutes - 24.1 MBLuke Wroblewski, Product Director at Google (and author of Rosenfeld Media book Web Form Design), discusses his perspective on how better user interface design can make a huge impact. With a degree in graphic design and experience teaching at the Graduate School of Library and Information Studies, he brings a range of experiences and perspectives to the problem of how a design craftsperson can become more strategic and have a bigger impact. Finally, he shares what’s on the horizon - the next ...
Solving Big Problems: Examining the Value of Creativity and Diversity with #EX19 Curator Dave Sifry
February 26, 2019 17:11 - 33 minutes - 15.3 MBDave Sifry is one of our curators for this year’s Enterprise Experience 2019 Conference – the 5th edition, which will be more focused on cross-functional collaboration. Dave brings a background in computer science, has launched and advised an impressive variety of startups, and now works in the Bay Area with a focus on organizational design. After getting a computer at the age of 9, Dave realized he was hooked on programming, and the joy of figuring out problems to help create solutions for...
Creativity, Curiosity, and Customer Success: Talking with #EX2019 Curator Ellie Wu
February 19, 2019 15:00 - 30 minutes - 21.2 MBEllie Wu, Senior Director of Customer Experience Transformation at SAP Concur, chats with Lou about what exactly “customer success” means, her work with TedX SeattleWomen, and her contributions to this year’s reimagined program for June’s Enterprise Experience conference. What Ellie’s reading: James Clear, Atomic Habits More about TedXSeattleWomen: http://tedxseattle.com/events/tedxseattlewomen/ Attend Enterprise Experience: www.rosenfeldmedia.com/enterprise2019