Building Bridges Between UX and CX: A Chat with Sarah Bloomer
Rosenfeld Review Podcast
English - February 21, 2017 17:55 - 22 minutes - 31.4 MB - ★★★★★ - 18 ratingsTechnology Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Applying The Lean Product Playbook: A Talk with Dan Olsen
Next Episode: Leading Teams That Execute: A Chat with Phillip Hunter
What's the difference between Customer Experience and User Experience? Are they working together to create a consistent experience with users of your products? Sarah Bloomer, former Director of Customer Experience and Insights at Forrester Research, talks to Lou Rosenfeld about what companies can do to build bridges between their Customer Experience and User Experience teams.
Follow Sarah Bloomer on Twitter: https://twitter.com/boolie
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