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Rosenfeld Review Podcast

203 episodes - English - Latest episode: 18 days ago - ★★★★★ - 17 ratings

Lou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.

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Episodes

Angry and Passionate about what AI means to Researchers with Tricia Wang

March 11, 2024 13:00 - 40 minutes - 77.2 MB

In the latest episode of the Rosenfeld Review, Lou sits down with social scientist Tricia Wang, coiner of the term “thick data,” and formerly a partner at Sudden Compass. Tricia is passionate about research and AI. She envisions massively improved research outcomes and opportunities for researchers, but only if researchers take the lead in incorporating AI into their work. Rather than seeing themselves as “users” of AI tools, researchers must work as AI’s “shapers,” serving as its senior par...

Decoding Culture: A Lens for Research Breakthroughs with Neil Barrie

February 12, 2024 14:00 - 28 minutes - 60 MB

In the latest episode of the Rosenfeld Review, Lou sits down with Neil Barrie, the co-founder and CEO of TwentyFirstCenturyBrand, to delve into the intriguing intersection of brand building, culture, and user experience research. Neil, an outsider in the realm of user research, brings a fresh perspective from the world of brand research; you can hear more from him at the Advancing Research 2024 conference in New York City, March 25-26. Neil emphasizes the need for researchers to adopt a cult...

The Evolution of User Research with Steve Portigal

January 29, 2024 14:00 - 39 minutes - 85.9 MB

Author, researcher, speaker, and frequent Rosenfeld Review guest Steve Portigal joins Lou for a chat on the state of the user research industry – where we’ve been, where we are, and where we’re headed. If the field of research was once a lonely desert, today it’s a jungle. It was once a field where researchers could get lost and forgotten. Today, the field is teaming with life—so much so that you could get eaten alive. Gleaning lessons from the past, Steve doesn’t want us to forget the dese...

The Roots of Inclusion with Victor Udoewa

January 24, 2024 23:59 - 35 minutes - 67.2 MB

We hear a lot about diversity, equity, and inclusion, but you probably haven’t heard it like this. Nigerian-born Victor Udoewa, service design lead at the Centers for Disease Control's Office of Public Health Data, Surveillance, and Technology, brings a beautiful perspective that challenges current research methodologies. Victor introduces the notion of the pluriverse, emphasizing that people inhabit different worlds with unique ways of being and knowing. He draws attention to the diverse p...

Harry Max on Managing Priorities

January 15, 2024 14:00 - 29 minutes - 57.2 MB

Harry Max is an executive coach, consultant, and hands-on product design and development leader. He’s also the author of the forthcoming Managing Priorities: How to Create Better Plans and Make Smarter Decisions. For individuals, teams, and organizations, from managing things, people, places, rules, activities, and projects, Harry’s new book Managing Priorities gets to the heart of how we prioritize and make and implement decisions, whether one-off or events that happen on a regular basis. ...

Taking Notes and Nurturing Your Knowledge Garden with Jorge Arango

November 16, 2023 14:00 - 41 minutes - 76.3 MB

Jorge Arango is an Information architect, author, and educator, and he’s written a new book, Duly Noted, about the age-old practice of notetaking. If you’re like me, you’ve been taking notes since your school days. Back then, we used notebooks, a Trapper Keeper, and sticky notes – anything that could help us ace a test, remember important tidbits, and consolidate ideas. Notes are an extension of the mind. But it was always a headache to organize them, synthesize them, and recall them at the...

Creating a More Impactful Business While Still Feeling Like a Designer with Ellen Chisa

November 07, 2023 14:00 - 29 minutes - 47.9 MB

Have you ever felt like the product people want to move too fast? You realize that speed is important, but the quality of the product is going to suffer and the results are going to disappoint. Or have you ever wished you had a seat at the table during the initial strategy sessions of a new project, rather than being brought in mid-stream? Do you feel intimidated when talking to the folks on the business and finance side of your organization? If so, this episode is for you. Ellen Chisa has ...

The Beautiful Mess of Product Development with John Cutler

November 02, 2023 16:30 - 36 minutes - 58.2 MB

Today’s interview is just a taste of what you’ll learn at Rosenfeld’s upcoming Design in Product conference—featuring John Cutler’s closing keynote. John is the senior director of product management at Toast, a doodler, a former band member, a UX researcher, and business analyst. He’s also the prolific writer behind “The Beautiful Mess, a Substack newsletter with over 36,000 subscribers, where he writes about cross-functional product management—especially the messy parts. As someone who lik...

Pain and Curiosity Precede Successful Design Systems Change with Dan Mall

October 30, 2023 13:22 - 34 minutes - 56 MB

While we’ve been developing design systems for years, we’re only just now learning how to create systems that are successful and sustainable. Dan Mall is the author of the soon-to-be released Design That Scales: Creating a Sustainable Design System Practice, which explores the cultural elements that contribute to sustainable design systems. Not surprisingly, it’s usually pain that motivates change. In fact, companies occupying the number one spot in their respective markets usually have th...

Creating Insights through Analysis and Synthesis with Steve Portigal

October 10, 2023 13:00 - 35 minutes - 57.7 MB

Believe it or not, Steve Portigal’s UX research classic Interviewing Users came out ten years ago, back in 2013. A few things about user research have changed since then, to put it mildly, so we at Rosenfeld did two things: we convinced Steve to write a second edition (coming out October 17), and to join us on the Rosenfeld Review to discuss all the things that have changed. In addition to being an author, Steve is a user researcher, consultant, and teacher. He helps companies grow their bus...

Decentralizing Power through Design with Sahibzada Mayed and Lauren Lin

September 08, 2023 15:14 - 27 minutes - 44.4 MB

Sahibzada Mayed and Lauren Lin will be speakers at the upcoming DesignOps Summit on October 2-4, 2023. Their talk, “Cultivating Design Ecologies of Care, Community, and Collaboration,” will showcase the intersection of care-centeredness and design operations. Lauren has wanted to be a designer since she was in third grade. What kind of designer? An “everything” designer! From a young age, she embraced the idea that “you can design anything” from fashion to environments to moods and feelings...

A Proactive Approach to Inclusive Design with Zariah Cameron

August 28, 2023 13:33 - 27 minutes - 44 MB

Zariah Cameron is Co-Director of Community + Research and the founder of AEI – Advocate, Educate, Innovate Black Design. She will be a speaker at October’s DesignOps Summit on streamlining an inclusive design practice. Many companies and corporations have good intentions when it comes to inclusive design. But too often that’s where things both start and stop. Zariah helps companies operationalize their inclusive design principles and ideals by looking at design from all angles and instillin...

Bringing Voices to the Table for DesignOps with Jay Bustamante

August 21, 2023 13:35 - 30 minutes - 48.2 MB

Jay Bustamante has always been about conserving time and resources by building tight processes to create efficiencies in his life and work. In all the jobs and positions he’s held, he would notice gaps, consult with stakeholders, find solutions, and fill those gaps. Eventually he learned there is a name for this type of work: DesignOps. Today Jay is a DesignOps leader and an experienced strategist at VMware. And he’ll be a speaker at the October 2023 DesignOps Summit. When it comes to strea...

Jenae Cohn on Designing for Learning

July 24, 2023 18:24 - 36 minutes - 66 MB

Jenae Cohn is executive director at the Center for Teaching and Learning at UC Berkeley and, along with Michael Greer, author of the new book Design for Learning: User Experience in Online Teaching and Learning. Jenae and Michael’s book helps designers create compelling educational content. Think of it as required reading for anyone designing an online course, webinar, training, or workshop. Designing a platform intended to educate goes beyond traditional UX design. Jenae’s book does the f...

Donna Lichaw on Leadership Superpowers and Kryptonite

May 11, 2023 14:49 - 37 minutes - 60.1 MB

Not too long ago, Donna Lichaw, author of The User’s Journey, was helping companies solve product problems by organizing the experience of a product or service into a narrative arc where the user is the hero. Then she ran into a question that she couldn’t shake — a question that, once answered, would morph her business from product development to leadership development. The question unveiled a people problem rather than a product problem. “We don’t have problems bringing products into the...

Boon Yew Chew on Systems Thinking as a Relational Tool

April 25, 2023 17:41 - 39 minutes - 62.7 MB

Boon Yew Chew is senior principal UX designer at Elsevier and an IxDA local leader and board alumn. He will be a speaker at the upcoming 2023 Enterprise UX Conference on June 6th and 7th, delivering a session on “Making Sense of Systems – and Using Systems to Make Sense of the Enterprise.” Systems thinking can seem abstract and theoretical, but Boon reveals some unexpected ways that systems thinking can have a profound impact on individuals and relationships within organizations. Who knew t...

Ren Pope on Ontology in the Digital Age

April 19, 2023 14:58 - 38 minutes - 61.3 MB

Ren Pope has a passion for all things data, information, and knowledge, and he strives to make them more accessible, organized, and enduring. You may be surprised that this conversation about information architecture takes us back to classic Greek philosophy, specifically ontology, which is concerned with the nature of being—that is, what is real and not real. What is inside a computer cannot be seen, yet it is real in the sense that it has value and can impact reality. And as a modern onto...

Erica Jorgensen on Tools and Techniques for Testing your Content

April 14, 2023 20:21 - 28 minutes - 45.6 MB

Erica Jorgensen is one of Rosenfeld Media’s newest authors with the publication of her book, Strategic Content Design: Tools and Research Techniques for Better UX. ( https://rosenfeldmedia.com/books/strategic-content-design/ ) With a background in journalism, her book draws on her experiences as a content designer with the likes of Chewy, Microsoft, Slack, Amazon, Starbucks, Nordstrom, and Expedia. Erica’s book is a toolkit of research techniques for anyone struggling to create content tha...

Lisanne Norman on Why She Left UX Research

March 07, 2023 01:52 - 40 minutes - 65.4 MB

Lisanne Norman entered the tech field as a UX researcher in 2015 and quickly advanced to lead researcher at Dell, then Visa. She founded Black UX Austin and was the UX lead researcher at Gusto. And then she left in 2022. Because she had had enough. And because she wanted to make a difference. She is now co-director of DEI at the Hotchkiss School in Connecticut. In today’s interview, Lisanne shares her career journey and the tools she acquired in various positions along the way. We get a g...

Insights and Interventions with Jill Fruchter

March 06, 2023 21:07 - 38 minutes - 61.4 MB

Jill has been listening to customers and clients for over 20 years. She has worked for organizations like Etsy and Blue Apron, and has since started Field Notes Consulting, a research and strategic planning practice serving both public and private sectors. She is method-agnostic, harnesses full-stack research, and interrogates all data to get to the real data or the root cause. While hard data and numbers are important, data alone does not equal insight. Making sense of the data often requir...

Prayag Narula on AI’s Role in Qualitative Research

February 28, 2023 14:30 - 35 minutes - 57 MB

Prayag Narula is the founder and CEO of Marvin, a tool for qualitative researchers. Prayag will also be a speaker at the Advancing Research Conference where he’ll share the stage with Rida Qadri, a research scientist at Google. Humans have been doing quantitative research for thousands of years – well, for as long as math has been around. Qualitative research, on the other hand, is fairly new to human history, emerging only in the 20th Century. And qualitative research has taken a backseat...

Sheryl Cababa on Systems Thinking for Designers

February 16, 2023 02:58 - 33 minutes - 53.6 MB

Sheryl is the author of the soon-to-be-released Closing the Loop: Systems Thinking for Designers: https://rosenfeldmedia.com/books/systems-thinking-for-designers/ With a background in journalism and political science, and having worked at or with Adaptive Path, Substantial, Frog, Ikea, Microsoft, and the Gates Foundation, Sheryl has an interest in the big picture of systems thinking and how it applies to designers. Working on projects of enormous scale that could directly or indirectly aff...

Changemakers: How Leaders Can Design Change in an Insanely Complex World

January 11, 2023 21:36 - 32 minutes - 59.6 MB

Authors Maria Giudice & Christopher Ireland join Lou to discuss their new book, Changemakers: How Leaders Can Design Change in an Insanely Complex World, which comes out on January 17. Get a taste of what they cover in the book, from systems thinking to navigating change, and how to look broadly at patterns to understand the context in which you are establishing change. The authors explain the wide range of industries they drew from in their research and interviews, as well as the highly emo...

How Product Management and UX Can Work Together with Rich Mironov

December 02, 2022 19:53 - 33 minutes - 53.2 MB

Lou has Rich Mironov, CEO of Mironov Consulting, as his guest. Rich runs a blog and has been writing for over 20 years about business and the psychology that goes into product management. Together, they discuss ways that Product Management and UX can work more fluidly together. They dive into how you can bring your team together so everyone is working on the same page. Rich brings some nuggets of advice he has collected over his many years in the industry and touches on the talk he will be g...

Moving from Execution to Strategy as a Designer with Catt Small

December 01, 2022 14:48 - 36 minutes - 57.7 MB

Lou sits down with Catt Small, Director of Product Design at All Turtles, who will be speaking at the Design in Product Conference on December 6, 2022. They discuss how designers and product managers can learn each other’s lingo and build relationships that will make both their jobs easier. Together, they sort through different workplace scenarios that new and more seasoned designers can encounter and Catt dispenses wisdom she has picked up throughout her career. Register to attend the confe...

UX Design to Career Coaching with Whitney Hess

November 29, 2022 19:21 - 38 minutes - 61.9 MB

Lou talks with Whitney Hess as she discusses her vast career in UX design and transition into coaching. She breaks down the different methodologies and philosophies she utilizes with each client and how she embodies her work beyond her coaching. Together, Whitney and Lou discuss the different risks and leaps of faith she has had to take during her career and how that ultimately led her to be a more effective coach. Whitney recommends: Upperlimiting is a concept by Gay Hendricks from his boo...

Meet Kara Kane, Co-curator of Civic Design 2022

October 26, 2022 19:01 - 34 minutes - 54.7 MB

Lou sits down with Kara Kane, one of the curators of the Civic Design Conference, to discuss her role in the public sector and how that’s changed over the years. They preview the narrative she and her team have put together for the conference as well as discuss the challenges and victories she has faced through her career that have left her with her current optimistic view on the growth of civic design in the public sector.

Design in Product — Conference Curator Christian Crumlish

October 25, 2022 20:13 - 33 minutes - 60.8 MB

Lou sits down with Christian Crumlish, a product and UX leadership consultant at Design in Product, where he also hosts a product/UX community. Together they discuss the challenges that Design and Product traditionally have faced. They explore the intersection of these two functions and the need for a long overdue conversation: how Design and Product can be better partners. Christian is named as the curator of the newly announced Design in Product conference, hosted by Rosenfeld Media on Dec...

Design in the Public Sector with Chelsea Mauldin, Executive Director of the Public Policy Lab

October 11, 2022 22:20 - 38 minutes - 61.9 MB

Lou sits down with co-founder and executive director of the Public Policy Lab, Chelsea Mauldin. She gives us a preview of the talk she will be giving at the upcoming Civic Design Conference, Nov. 16 - 18th. They dive deeper into the intersection of design in the public sector and how that can look when dealing with all levels of government policy. Chelsea briefs Lou on how her nonprofit partners with government personnel to develop policy, and how the civic design community is growing today. ...

Deliberate Intervention: Using Policy and Design to Navigate the Harms of New Technology

September 14, 2022 20:30 - 37 minutes - 60.4 MB

Lou sits down with Alex Schmidt, author of our new title Deliberate Intervention: Using Policy and Design to Navigate the Harms of New Technology. Together, they give us a rundown of the many harms modern technology has brought to society and how designers are attempting to work with policymakers to tackle these issues. Lou and Alex also discuss proactive approaches teams can take to counteract those harms and biases that often arise as technology companies grow and how bringing design and po...

Connecting the Ops with Jon Fukuda

September 02, 2022 19:33 - 32 minutes - 52 MB

Ahead of the 2022 DesignOps Summit, Lou speaks with guest Jon Fukuda, a co-founder of Limina where for 18 years he has been delivering UX and technical design to his clients. His focus is on facilitating the implementation of scalable research and design operations. Lou and John discuss the concept of digital transformation and explore what it looks like to walk a client through the difficult terrain of operationalizing their design processes, how to have those difficult conversations surroun...

ADHD: A DesignOps Superpower

August 26, 2022 15:33 - 30 minutes - 49.2 MB

Lou sits down with Atlassian’s Design Enablement Coordinator, Jess Norris, to discuss her talk on ADHD that she’ll be presenting at this year’s Design Ops Summit. After being diagnosed with ADHD a little over a year ago, Jessica went on a journey to discover the secret superpowers that lie within everyone with a neurodivergent brain. She now urges managers to use these perspectives that team members may bring to the table to enhance their design ops work.

Standardizing Design at Scale with Candace Myers

August 17, 2022 20:12 - 30 minutes - 55.6 MB

When it comes to design operations, it can be challenging to find the best method to provide the creative team with the tools they need that will eliminate some of their more mundane tasks to allow them more time to focus on their ideas and innovative work. Lou talks with Candace Myers, design operations leader with Netflix StudiosXD, about how she integrates technology and practices to optimize her efficiency in the creative and design fields. Candace will be speaking at the DesignOps Summit...

Scale Your Org and Grow Your Designers

August 10, 2022 16:06 - 25 minutes - 40.8 MB

Lou sits down with the Head of Design for the Data Team at Amplitude, Courtney George, to discuss her talk “Scale Your Organization and Grow Your Designers” that she is giving at this year’s DesignOps Summit. What is a Design Leader’s role in providing stability for their team? How has that role changed over the course of the pandemic? Over the past few years, the security levels employees feel at their jobs have fluctuated drastically. Are there tools we are already using that can help our t...

Making Conferences More Accessible with Darryl Adams, Intel's Director of Accessibility

July 12, 2022 15:06 - 41 minutes - 75.6 MB

With the surge in popularity and need for hybrid and virtual events, Lou sits down with Intel’s Director of Accessibility, Darryl Adams, to discuss how technology can make in-person and virtual conferences more accessible and inclusive to speakers and audience members with disabilities. He also speaks to how accessible conference design can be improved and fine-tuned for speakers with disabilities, and help those without disabilities feel more comfortable presenting. What kind of accessibilit...

From Solo to Scaled: Building a Sustainable Content Strategy Practice

June 14, 2022 14:20 - 34 minutes - 62.3 MB

Natalie Marie Dunbar joins Lou to discuss the lonely pursuit that is content strategy. She also digs into what it means to build a content strategy practice—whether you’re just starting out as a solo practitioner, scaling up in a large organization, or trying to make a case for your CS practice’s value. Her new Rosenfeld Media book, From Solo to Scaled: Building a Sustainable Content Strategy Practice, serves as a “companion” to address this loneliness as much as it is a guide to the resource...

Remote, Together: Craft and Collaboration Across Disciplines, Time Zones, and a Design Org of 170+

May 23, 2022 14:35 - 31 minutes - 57.9 MB

How can remote workers stay connected without burning out? At Wayfair, it quickly became clear that virtual happy hours and virtual team lunches were adding time to peoples’ schedules without really adding value. Rusha Sopariwala is a Senior Manager of Product Design at Wayfair, and she helped her team pivot to important new rituals for remote teams, like dedicated “focus times” to lighten meeting loads, mindfulness over different time zone differences, and “camera off” meetings to reduce ...

“I mean, I can lift a shovel”: Design Skills in Disaster Response

May 12, 2022 16:14 - 31 minutes - 50.1 MB

How can individual designers use their skills to improve the experience of people in disaster situations? Emily Danielson, Senior Design Strategist at ExxonMobil, joins Lou to not only consider this question, but to reflect on past experiences—including the database she developed which was used by the FBI in a multi-million dollar federal corruption lawsuit—and look ahead to her talk at the upcoming Design at Scale conference this June. Emily recommends: Learn more about the benefits offer...

The Power of Transformative Design with Kevin Bethune

April 28, 2022 21:49 - 28 minutes - 45.3 MB

What is it like to start work on a new book on the big picture of design right before a global pandemic? Kevin Bethune, author of the new book Reimagining Design: Unlocking Strategic Innovation joins Lou to share his experience and insights learned from doing just that, as well as the importance of curiosity, how to understand one's own privilege, and overcoming doubt from others. Kevin will be speaking at Design at Scale 2022 this June; learn more about his talk and register for the confe...

Framing Tomorrow by Questioning Today

April 27, 2022 17:27 - 33 minutes - 53.2 MB

How can you use the humble question to be a better leader? Over the past year or two, Brave UX Podcaster Brendan Jarvis has been asking great questions of over 75 of the best and brightest design leaders with the goal of surfacing the biggest questions facing the field, and using them as a springboard to becoming a better leader. Brendan joins Lou for a wide-ranging conversation about questions—a preview for his talk at June’s Design at Scale 2022 conference. Along the way, they cover the ...

Learnings from Applying Trauma-Informed Principles to the Research Process

February 23, 2022 19:21 - 40 minutes - 74.9 MB

If the past two years haven’t made it clear, researchers and designers absolutely must be prepared to understand and address trauma as a factor in our work and our lives. Social worker, designer, and Advancing Research 2022 speaker Rachael Dietkus joins Lou on the Rosenfeld Review to plumb the intersection of social work, UX, and how these play out in trauma-informed research and design. She shares her approach to applying trauma-informed principles to the research process, and highlights imp...

Radical Participatory Research: Decolonizing Participatory Processes

February 15, 2022 15:08 - 39 minutes - 74.6 MB

Although large areas of the federal government focused on design as a practice do not closely involve the citizenry in their design processes, Victor Udoewa, Chief Experience Officer and Service Design Lead, NASA, has taken a vastly different approach to end user design methodology in government. In this episode of the Rosenfeld Review, Victor brings us up to speed on participatory design and its pros and cons. He also explains his radical approach to it—a meta-methodology he’s used in servi...

Shift Happens: Previewing the Design at Scale 2022 conference

February 04, 2022 17:10 - 21 minutes - 39.3 MB

Covid has fragmented our teams, workplaces, work rituals, and in some circumstances, our self-confidence. It has also forced us to learn, adapt, and improve our work at a stunningly rapid pace. It’s a great time to take stock of what we learned these past two years, and get ready to apply those lessons in the years to come. In this episode of the Rosenfeld Review, Lou speaks with long-time Design at Scale conference curators Kit Unger and Lada Gorlenko to discuss how the conference presents ...

Christian Crumlish: Product Management for UX People

January 13, 2022 21:16 - 29 minutes - 59.9 MB

What connects product designers and UXers? And does that connection help in the transition from UX to product management? In this episode of the Rosenfeld Review, you’ll meet Christian Crumlish, Founder of Design in Product and author of the soon-to-be released Product Management for UX People. Christian and Lou deep dive into the world of product management and its relationship with UX, as well as the advantages design practitioners share when moving into product management roles. Highligh...

Women Talk Design with Danielle Barnes

January 13, 2022 21:08 - 28 minutes - 57.1 MB

Creating and maintaining an inclusive environment that makes anyone feel welcome requires conscious and consistent effort. Whether it’s presentation, operation, or curation—incorporating your team’s voices in a healthy and organic manner as a business practice requires thinking outside the box. In this episode of the Rosenfeld Review, you’ll hear from Danielle Barnes, CEO of Women Talk Design, as she and Lou discuss the fundamentals of designing meetings and conference presentations that are...

Katie Swindler: Life and Death Design

November 01, 2021 19:43 - 35 minutes - 75.7 MB

What can designers learn from astronauts and race car drivers? In this episode of the Rosenfeld Review, Lou speaks with Katie Swindler to answer this and similar questions in her upcoming Rosenfeld Media book, Life and Death Design. Katie’s new book will help us redefine how we might view a core human function – specifically, the stress response – and how stress can be an informative tool for designers. As an experienced presenter who has spoken on UX topics internationally at industry eve...

State of DesignOps 2021: Where Careers in Design Lead Today

September 13, 2021 17:08 - 22 minutes - 45.5 MB

Angelos Arnis is a strategic designer focusing on delivering experiences with humane principles. For the past 10 years, he has been working with product/service companies and startups, both in early and high growth stages. Angelos is currently changing the ways of working at Posti Group, Finland’s postal service. He is a co-founder at Joint Frontiers, and a co-host of ‘Human, the designer’. Additionally, he is a community organizer at IxDA Helsinki, as well as an alumnus organizer of Joint F...

Meet Sarah Brooks, Civic Design Co-curator

July 23, 2021 20:48 - 32 minutes - 64.5 MB

Sarah Brooks is a design leader and intrapreneur who uses strategic design and mixed-methods research to help teams and organizations reach better outcomes. She has worked in enterprise, federal, non-profit, start-up, and hybrid organizations. If you’re one of millions of US military veterans, her work at the Veterans Administration has touched your life. We are pleased to welcome Sarah as a member of the Civic Design conference (https://rosenfeldmedia.com/civic-design-2021/) and community ...

Meet Martha Dorris, Civic Design Co-curator

July 20, 2021 20:03 - 25 minutes - 54 MB

Martha Dorris, Founder and CEO, Dorris Consulting International, has almost 34 years of government experience in acquisition, technical and program management to customer experience. Martha has run many government organizations that build and deliver agency and citizen facing programs to deliver government services anytime, anywhere on any device. Most recently, Martha led and managed GSA’s Office of Strategic Programs where she brought a customer-centric lens to the services and acquisition...

Meet Ariel Kennan, Civic Design Co-curator

July 12, 2021 21:37 - 38 minutes - 72.9 MB

Ariel Kennan is a service design and product development leader who has worked across the public, private, academic, and nonprofit sectors. She is currently a Senior Fellow at the Beeck Center for Social Impact + Innovation at Georgetown University. We are pleased to announce that she has joined the curation team of our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: https://rosenfeldmedia.com/civic-d...

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