Knowledgebase Ninjas
176 episodes - English - Latest episode: 26 days ago - ★★★★★ - 4 ratingsGowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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Episodes
"Don’t Limit Yourself To What You Already Know" with Andres Altamirano Jeschke of SOFHA GmbH
June 17, 2020 09:00 - 21 minutes - 50 MBAndres Altamirano Jeschke, Lead Technical Documentation at SOFHA GmbH joins us to discuss his journey into documentation, he also talks about SOFHA GmbH documentation process, and the most important factors when creating documentation.
Don’t Limit Yourself To What You Already Know with Andres Altamirano Jeschke of SOFHA GmbH
June 17, 2020 09:00 - 21 minutesAndres Altamirano Jeschke, Lead Technical Documentation at SOFHA GmbH joins us to discuss his journey into documentation, he also talks about SOFHA GmbH documentation process, and the most important factors when creating documentation.
The Power Of Detailed Documentation with Shilpa Garg of Workday
June 10, 2020 09:00 - 17 minutesShilpa Garg, Technical Writer at Workday joins us to discuss her journey into technical writing, Shilpa explains Workday’s documentation process, as well as her most important factors when creating documentation…
"The Power Of Detailed Documentation" with Shilpa Garg of Workday
June 10, 2020 09:00 - 17 minutes - 42 MBShilpa Garg, Technical Writer at Workday joins us to discuss her journey into technical writing, Shilpa explains Workday’s documentation process, as well as her most important factors when creating documentation…
"The Impact of AR/VR on Documentation" with Raj Kiran of OpenText
June 03, 2020 09:00 - 39 minutes - 90.4 MBRaj Kiran, Principal Technical Writer at OpenText joins us to discuss his journey into technical writing and documentation, he explains OpenText's documentation processes, and the most important factor when creating documentation...
Creating Effective Documentation with Raj Kiran of OpenText
June 03, 2020 09:00 - 39 minutesRaj Kiran, Principal Technical Writer at OpenText joins us to discuss his journey into technical writing and documentation, he explains OpenText's documentation processes, and the most important factor when creating documentation...
"Creating Effective Documentation" with Raj Kiran of OpenText
June 03, 2020 09:00 - 39 minutes - 90.4 MBRaj Kiran, Principal Technical Writer at OpenText joins us to discuss his journey into technical writing and documentation, he explains OpenText's documentation processes, and the most important factor when creating documentation...
The Importance Of Consistency with David Forsythe of Mavenlink
May 26, 2020 09:00 - 25 minutesDavid Forsythe, Product Documentation Manager at Mavenlink joins us to discuss his journey into documentation, as well as Mavelink's documentation process, David provided his most important factors when creating documentation...
"The Importance Of Consistency" with David Forsythe of Mavenlink
May 26, 2020 09:00 - 25 minutes - 58.7 MBDavid Forsythe, Product Documentation Manager at Mavenlink joins us to discuss his journey into documentation, as well as Mavelink's documentation process, David provided his most important factors when creating documentation...
"Ensuring Aligned Technical Content" with Aditi Kashikar of Automation Anywhere
May 20, 2020 09:00 - 22 minutes - 52.7 MBAditi Kashikar, Product Documentation Leader at Automation Anywhere joins us to share her journey from a post-graduate diploma in mass communications into technical writing, as well as sharing how she ensures all of her documentation is in line with the product messaging...
"Ensuring Aligned Technical Content" with Aditi Kashikar, Product Documentation Leader of Automation Anywhere
May 20, 2020 09:00 - 22 minutes - 51.7 MBAditi Kashikar, Product Documentation Leader at Automation Anywhere joins us to share her journey from a post-graduate diploma in mass communications into technical writing, as well as sharing how she ensures all of her documentation is in line with the product messaging...
Ensuring Aligned Technical Content with Aditi Kashikar of Automation Anywhere
May 20, 2020 09:00 - 22 minutesAditi Kashikar, Product Documentation Leader at Automation Anywhere joins us to share her journey from a post-graduate diploma in mass communications into technical writing, as well as sharing how she ensures all of her documentation is in line with the product messaging...
Anastasiia Mikhieieva Senior Technical Writer at GlobalLogic
May 13, 2020 09:00 - 17 minutes - 41.8 MBAnastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation...
Documentation Simplicity is King with Anastasiia Mikhieieva of GlobalLogic
May 13, 2020 09:00 - 17 minutesAnastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation...
"Documentation Simplicity is King" with Anastasiia Mikhieieva of GlobalLogic
May 13, 2020 09:00 - 17 minutes - 41.8 MBAnastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation...
"Documentation Simplicity is King" with Anastasiia Mikhieieva, Senior Technical Writer at GlobalLogic
May 13, 2020 09:00 - 17 minutes - 41.8 MBAnastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation...
"Increasing Searchability" with Gideon Behrensmeyer Documentation Team Leader at Sisense
May 06, 2020 09:00 - 20 minutes - 48.3 MBGideon Behrensmeyer, Documentation Team Leader of Sisense joins us to discuss, how Sisense are increasing their documentation searchability, how to have more influence on the features and user experience, and using Google Analytics to tailor documentation.
Increasing Searchability with Gideon Behrensmeyer of Sisense
May 06, 2020 09:00 - 20 minutesGideon Behrensmeyer, Documentation Team Leader of Sisense joins us to discuss, how Sisense are increasing their documentation searchability, how to have more influence on the features and user experience, and using Google Analytics to tailor documentation.
"Increasing Searchability" with Gideon Behrensmeyer of Sisense
May 06, 2020 09:00 - 20 minutes - 48.3 MBGideon Behrensmeyer, Documentation Team Leader of Sisense joins us to discuss, how Sisense are increasing their documentation searchability, how to have more influence on the features and user experience, and using Google Analytics to tailor documentation.
Entering The Conversation About Your Product with Christopher Gales of Splunk
May 01, 2020 09:00 - 18 minutesChristopher Gales, Senior Director of Documentation at Splunk joins us to discuss his journey into documentation and how companies now must enter into the conversation about their product.
“Entering The Conversation About Your Product” with Christopher Gales of Splunk
May 01, 2020 09:00 - 18 minutes - 42.8 MBChristopher Gales, Senior Director of Documentation at Splunk joins us to discuss his journey into documentation and how companies now must enter into the conversation about their product.
“Understand Your Audience Fully” with Sindhu Surenthran of WalmartLabs India
April 27, 2020 09:00 - 17 minutes - 40.6 MBSindhu Surenthran, Lead Technical Writer at WalmartLabs India joins us to discuss her journey in technical writing, she expertly explains that each company has its own documentation processes. Learn the most important factors to consider when documenting...
“Understand Your Audience Fully” with Sindhu Surenthran of a Multinational Company
April 27, 2020 09:00 - 17 minutes - 41.8 MBSindhu Surenthran, Lead Technical Writer of a Multinational Company joins us to discuss her journey in technical writing, she expertly explains that each company has its own documentation processes. Learn the most important factors to consider when documenting...
Understand Your Audience Fully with Sindhu Surenthran of a Multinational Company
April 27, 2020 09:00 - 17 minutesSindhu Surenthran, Lead Technical Writer of a Multinational Company joins us to discuss her journey in technical writing, she expertly explains that each company has its own documentation processes. Learn the most important factors to consider when documenting...
Do Your Users Justice with Kavitha Kandappan of AMD
April 24, 2020 09:00 - 22 minutesKavitha Kandappan, Manager in Technical Writing at AMD joins us to discuss her journey in technical writing, she also shares their methods on measuring documentation ROI and further this by explaining their documentation review process.
“Do Your Users Justice” with Kavitha Kandappan of AMD
April 24, 2020 09:00 - 22 minutes - 51.3 MBKavitha Kandappan, Manager in Technical Writing at AMD joins us to discuss her journey in technical writing, she also shares their methods on measuring documentation ROI and further this by explaining their documentation review process.
Keep The Customers In Mind When Documenting with Megan Driscoll of HubSpot
April 22, 2020 09:00 - 15 minutesMegan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation.
“Documentation Metrics Don't Work” with Megan Driscoll of HubSpot
April 22, 2020 09:00 - 15 minutes - 36 MBMegan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation.
"Keep The Customers In Mind When Documenting” with Megan Driscoll of HubSpot
April 22, 2020 09:00 - 15 minutes - 36.9 MBMegan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation.
“Documentation Metrics Don't Work” with Tom Johnson of Amazon
April 15, 2020 09:00 - 41 minutes - 95.9 MBTom Johnson, Senior Technical Programmer Writer at Amazon joins us to discuss his journey how did he get into documentation, and as the discussion goes, he also revealed their composition inside their organization and specifically shared important steps about their documentation processes.
Documentation Metrics Don't Work with Tom Johnson of Amazon
April 15, 2020 09:00 - 41 minutesTom Johnson, Senior Technical Programmer Writer at Amazon joins us to discuss his journey how did he get into documentation, and as the discussion goes, he also revealed their composition inside their organization and specifically shared important steps about their documentation processes.
Putting Users First with Jennifer Lambourne of Monzo Bank
April 08, 2020 09:00 - 17 minutesJennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation.
“Putting Users First” with Jennifer Lambourne of Monzo Bank
April 08, 2020 09:00 - 17 minutes - 40.9 MBJennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation.
"Defining The Deliverable" with Keith Johnson of InfoPros
April 03, 2020 09:00 - 18 minutes - 43.9 MBKeith Johnson, Technical Writer at InfoPros joins us to discuss how he moved from training into documentation, his three step documentation process and how you can use documentation in the software testing process.
Defining The Deliverable with Keith Johnson of InfoPros
April 03, 2020 09:00 - 18 minutesKeith Johnson, Technical Writer at InfoPros joins us to discuss how he moved from training into documentation, his three step documentation process and how you can use documentation in the software testing process.
"Jokes In Help Docs?" with Allan Duquette of Proposify
April 01, 2020 10:00 - 16 minutes - 38.1 MBAllan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing...
"Jokes In Help Docs?" With Allan Duquette of Proposify
April 01, 2020 10:00 - 16 minutes - 38.1 MBAllan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing...
Jokes In Help Docs? with Allan Duquette of Proposify
April 01, 2020 10:00 - 16 minutesAllan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing...
Know who you're writing for with Karissa Van Baulen, Support Specialist of Hotjar
March 27, 2020 10:00 - 30 minutesKarissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".
"Know who you're writing for" with Karissa Van Baulen, Support Specialist of Hotjar
March 27, 2020 10:00 - 30 minutes - 71.6 MBKarissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".
"Never Stop Learning" With Colum McAndrew of Mimecast
March 25, 2020 10:00 - 25 minutes - 59.2 MBColum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team...
"Never Stop Learning" with Colum McAndrew of Mimecast
March 25, 2020 10:00 - 25 minutes - 59.2 MBColum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team...
Never Stop Learning with Colum McAndrew of Mimecast
March 25, 2020 10:00 - 25 minutesColum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team...
"Internal Documentation" with André Sato of Wildlife Studios
March 18, 2020 10:00 - 16 minutes - 37.6 MBAndré Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success.
Internal Documentation with André Sato of Wildlife Studios
March 18, 2020 10:00 - 16 minutesAndré Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success.
"Internal Documentation" With André Sato of Wildlife Studios
March 18, 2020 10:00 - 16 minutes - 37.6 MBAndré Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success.
Minimizing Content with Gavin Austin of Salesforce
March 11, 2020 10:00 - 27 minutesGavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process.
"Minimizing Content" with Gavin Austin of Salesforce
March 11, 2020 10:00 - 27 minutes - 63.3 MBGavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process.
"Minimizing Content" With Gavin Austin of Salesforce
March 11, 2020 10:00 - 27 minutes - 63.3 MBGavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process.
"Managing Shareholders" With Chris Ward, Technical Writer @ Ethereum
March 04, 2020 10:00 - 32 minutes - 76.3 MBChris Ward, Technical Writer at Ethereum joins us to discuss his journey from developing into writing, the difficulty in getting accurate documentation related success metrics, using documentation internally.