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“Putting Users First” with Jennifer Lambourne of Monzo Bank
Knowledgebase Ninjas
English - April 08, 2020 09:00 - 17 minutes - 40.9 MB - ★★★★★ - 4 ratingsManagement Business documentation knowledgebase technical writing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: "Defining The Deliverable" with Keith Johnson of InfoPros
Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation.
Full show notes here: https://document360.io/blog/customer-documentation-with-jennifer-lambourne-of-monzo-bank/