Knowledgebase Ninjas
176 episodes - English - Latest episode: 22 days ago - ★★★★★ - 4 ratingsGowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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Episodes
UX Writing: Breaking Down the Essentials
May 30, 2024 08:30 - 6 minutes - 15.9 MBAs we approach the season finale, we're thrilled to present a bonus episode showcasing insights from some of our past guests. In this special episode, our guests uncover invaluable insights on the trends of UX writing, exploring the integration of UX teams into the documentation process, and offering tips for those getting started in UX writing.
Docs as Code vs Dedicated knowledge base with Brianne Bennett, Opensee
April 24, 2024 08:30 - 13 minutes - 31.7 MBIn this episode, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool.
Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee
April 24, 2024 08:30 - 13 minutes - 31.7 MBIn this episode, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool.
Improving documentation with user feedback with Iga Koprowska, Akamai
April 03, 2024 08:30 - 23 minutes - 53.9 MBIn our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation.
Building developer-friendly API documentation with Hannah Kahn, Azion
March 14, 2024 08:30 - 10 minutes - 24.6 MBHannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creating developer-friendly API documentation. She shares insights on how to choose the right API documentation tool.
Migrating documentation: Best practices and challenges, with David Ingram, Medalia
February 15, 2024 08:30 - 23 minutes - 54.4 MBDavid Ingram, Senior Technical Writer at Medalia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process.
Migrating documentation: Best practices and challenges, with David Ingram, Medallia
February 15, 2024 08:30 - 23 minutes - 54.4 MBDavid Ingram, Senior Technical Writer at Medallia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process.
The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband
February 01, 2024 08:30 - 23 minutes - 33.1 MBIn the latest episode on the Knowledgebase Ninjas, we have Mick Davidson with us, sharing valuable insights on the evolving nature of technical writing over the last 30 years. He sheds light on the challenges documentalists face these days in terms of the role and research.
Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera
December 28, 2023 08:30 - 15 minutes - 22 MBEduarda Raddatz, Technical Writer at Matera, talks about the significance of knowledge management, and its impact on the overall success of an organization. In the episode, she highlights the benefits of having a good knowledge base platform.
Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google
November 30, 2023 08:30 - 14 minutes - 33.4 MBIn this episode, Sofia Emelianova, Technical Writer, Google, talks about challenges faced by technical writers and techniques for crafting high-quality documentation.
Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto
October 04, 2023 08:30 - 25 minutes - 58.6 MBBeatriz Mejia, Technical Writer at Ben Fatto shares insights on how an individual's background in different fields can influence their approach to technical writing. She also discusses strategies to overcome the challenges during this transition.
API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX
June 28, 2023 08:30 - 21 minutes - 50.4 MBMark Wentowski, API documentation Specialist, TechWriteX, talks about various components, challenges, and best practices in API documentation space.
Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle
June 14, 2023 08:30 - 19 minutes - 44.4 MBMysti Berry, Principal Technical Writer, mParticle, speaks about documentation metrics she follows at her organization and explains knowledge sharing across boundaries.
Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai
May 17, 2023 08:30 - 12 minutes - 27.7 MBYael Basford, Senior Technical Writer, Akamai talks about how technical writing and psychology are intertwined and share her experiences working in larger teams vs smaller teams.
Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage
April 19, 2023 08:30 - 18 minutes - 25.8 MBIn our latest episode on Knowledgebase Ninjas podcast, we have Avi Chazen with us, and he explains how to define an ideal persona and how to incorporate the writing team into product development.
Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus
March 23, 2023 21:45 - 13 minutes - 31.3 MBIn the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.
Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab
February 24, 2023 11:03 - 19 minutes - 45.4 MBJonathan Glassman, Senior Technical Writer at GitLab joins us in this episode of Knowledgebase Ninjas Podcast and discusses the skills that technical writers should possess in the field. He further talks about different paradigms and tools that might be useful in technical writing.
In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC)
January 26, 2023 08:30 - 17 minutes - 24 MBJessica Valero Gil, Senior Technical Writer at Zapier joins us in this episode of Knowledgebase Ninjas Podcast and discusses the Document Development Life Cycle (DDLC) and how to ensure the effectiveness of the document process.
User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra
December 20, 2022 08:30 - 14 minutes - 19.5 MBDomi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation.
How to build style guides that enhances the customer journey with Marty Yu, Senior Technical Writer at CrowdStrike
November 30, 2022 08:30 - 15 minutes - 22 MBMarty Yu, Senior Technical Writer at CrowdStrike, joins us in this episode of Knowledgebase Ninjas Podcast and talks about how essential a style guide is, tips to build one, and how it supports the customer journey.
Documentation Strategies for Customer Acquisition with Alex Fiedler, Director of Knowledge Experience at Torq
October 27, 2022 08:30 - 20 minutes - 47 MBAlex Fiedler, Director of Knowledge Experience at Torq joins us in this episode of Knowledgebase Ninjas Podcast and discusses documentation strategies for customer acquisition.
Discussing how to transition from an English Professor to Technical writer with Lindsey Gilbert, Technical Writer at Paradox
September 28, 2022 08:30 - 13 minutes - 18.2 MBLindsey Gilbert, Technical Writer at Paradox joins us in this episode of Knowledgebase Ninjas Podcast and talks about her journey of being a technical writer and how does the technical writing career path look like.
How to craft exceptional documentation that attracts and serves customers with Mary Connor, Technical Writer at Civitas Learning
August 24, 2022 08:00 - 23 minutes - 52.7 MBMary Connor, Technical Writer at Civitas Learning, joins us in this episode of Knowledgebase Ninjas Podcast and talks about documentation best practices that attract and serve customers and innovations in the technical writing space that excites her.
Understanding Documentation Process Workflow with Sue Highmoor, Documentation Manager at UKCloud
July 22, 2022 08:30 - 19 minutes - 44.1 MBSue Highmoor, Document Manager at UKCloud, joins us in this episode of Knowledgebase Ninjas Podcast to share insights on documentation process workflow and innovations in documentation tracking.
What Do You Need to Succeed as a Technical Writer with Ashok Nayak, Technical Writer at Fynd
June 21, 2022 10:00 - 24 minutes - 44.3 MBAshok Nayak, Technical Writer at Fynd, joins us in this episode of Knowledgebase Ninja Podcast to share technical writer insights and advice for both beginners and professionals.
Cybersecurity, UX Design, and SEO Documentation with Vivek Pattnaik, Technical Writer at Microsoft
June 07, 2022 10:00 - 21 minutes - 39.2 MBVivek Pattnaik, Technical Writer at Microsoft, joins us in this episode of Knowledgebase Ninja Podcast to share his insights on writing highly-technical and SEO documentation on cybersecurity and information technology.
Building Trust on Blockchain by Writing Great Documentation with Jesse Eberenz, Technical Writer at Chainalysis
May 24, 2022 10:00 - 19 minutes - 35.3 MBJesse Eberenz, Technical Writer at Chainalysis, joins us in this episode of Knowledgebase Ninja Podcast to share his experience writing documentation about Saas products and blockchain and what it takes to write top-tier technical documentation.
Generate More Traffic to Your Document with Kathyana Rule, Senior Technical Writer at Celigo
May 10, 2022 10:00 - 10 minutes - 19 MBIn this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kathyana Rule, Senior Technical Writer at Celigo. They discuss Kathyana’s journey from biochemistry to technical writing, how to analyse document growth and productivity, and tips on generating organic traffic to your document.
Mastering Open Source Technical Documentation with Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware
April 26, 2022 10:00 - 17 minutes - 31.8 MBIn this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware. They discuss Abigail’s transition from technical writing to a managerial role, the ideology of the open-source documentation process, and the biggest challenges in a technical writer's career.
Leveraging Automation to Create Structural & Consequential Documentation with Abhishek Sura, Senior Documentation Manager at Oracle
April 12, 2022 10:00 - 15 minutes - 27.9 MBIn this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abhishek Sura, Senior Documentation Manager at Oracle. They discuss the technological evolution of documentation, the significance of consequential and API documentation, and the fundamentals needed to evolve as a technical writer.
Leveraging Automation to Create Structural and Consequential Documentation with Abhishek Sura, Senior Documentation Manager at Oracle
April 12, 2022 10:00 - 15 minutes - 27.9 MBIn this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abhishek Sura, Senior Documentation Manager at Oracle. They discuss the technological evolution of documentation, the significance of consequential and API documentation, and the fundamentals needed to evolve as a technical writer.
Developing More Useful Technical Document with Anusmita Ray, Technical Writer at TrueLayer
March 29, 2022 10:00 - 17 minutes - 32.3 MBIn this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Anusmita Ray, Technical Writer at TrueLayer. They discuss how Anusmita’s educational background helped her succeed as a technical writer, the difference between usable/useful content and perfect content, and tips on creating a more collaborative documentation process
Understanding Continuous Integration Approach for Technical Documentation with Kenneth Whyte, Technical Writer at Vizlib
March 15, 2022 10:00 - 22 minutes - 40.5 MBIn this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Kenneth Whyte, Techincal Writer at Vizlib. They discuss Kenneth’s unexpected entry into technical writing, his continuous integration approach (CI) for documentation, and the innovations in documentation tracking during the past decade.
Qualities and Requirements to Become a Lead Technical Writer with Anil Hanagud, Documentation Manager at Cisco Systems
March 01, 2022 10:00 - 13 minutes - 32 MBIn this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Anil Hanagud, Documentation Manager at Cisco Systems. They discuss innovations in technical writing, the documentation process-flow of Cisco Systems, and the qualities and requirements to become a lead technical writer.
Innovation and Multi-Dimension in Technical Documentation with Sue Arkin, Documentation Lead at Unity Technologies
February 15, 2022 10:00 - 18 minutes - 42.3 MBIn this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Sue Arkin, Documentation Lead at Unity Technologies. They discuss the evolution of documentation processes, what makes an efficient documentation team, and the strategies to produce the user-friendly technical content
Five Steps Formula for Effective Documentation with Shivam Gupta, Junior Technical Writer at HackerEarth
February 01, 2022 10:00 - 23 minutes - 54.6 MBIn this week's episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Shivam Gupta, Junior Technical Writer at HackerEarth. They discuss Shivam's technical writing experience, five steps formula for creating effective technical documentation, and tips for emerging technical writers.
The Fundamentals of Producing High-Quality Technical Documentation with Tina Klein Walsh, Senior Manager at Blackberry Qnx Systems
January 18, 2022 10:00 - 21 minutes - 50 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Tina Klein Walsh, Senior Manager at BlackBerry QNX Software Systems. They discuss Tina’s journey of programming and documentation, the fundamentals of producing high-quality content, and the future of technical documentation.
Documentation Planning and Organized Execution with Mark Sellings, Senior Technical Writer at Boomi
January 04, 2022 10:00 - 21 minutes - 48.9 MBIn this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Mark Sellings, Senior Technical Writer at Boomi. They discuss Mark’s journey from graphics/web designing into technical writing, how different experiences add to your career path, and tips on documentation planning and organized execution.
Traits of a Technical Documentation Manager with Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore
December 21, 2021 10:00 - 28 minutes - 64.5 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore. They discuss Kat's journey from communication officer to technical writing, traits of a technical documentation manager, and tips for companies transitioning towards technical documentation.
Create High-Quality Technical Content with a Non-Technical Background with Alan Kasim, Documentation Manager at Medallia
December 07, 2021 10:00 - 29 minutes - 67.3 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Alan Kasim, Documentation Manager at Medallia. They discuss Alan’s career progression into technical writing, how to create high-quality technical content with a non-technical background, and the importance of interdepartmental communication.
Broadening Your Skill Set as a Technical Writer with Nicola Yap, Technical Writer at Google
November 23, 2021 10:00 - 32 minutes - 74.3 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Nicola Yap, Technical Writer at Google. They discuss Nicola’s experience with technical documentation at IBM and Google, career progression tips for technical writers, and the key factors of documentation’s success.
Significance of Inter-Team Communication for High-Quality Documentation with Sree Pattabiraman, Senior Technical Writer at Extreme Networks
November 09, 2021 10:00 - 23 minutes - 53.9 MBIn this episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Sree Pattabiraman, Senior Technical Writer at Extreme Networks. They discuss Sree’s journey and career progression into the technical writing industry, the importance of inter-team communication for producing high-quality documentation, and her documentation lifecycle.
The Role of Artificial Intelligence (AI) in Transforming Technical Documentation with Selvaraaju Murugesan, Data Strategist at Kovai
October 26, 2021 10:00 - 25 minutes - 57.3 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Selvaraaju Murugesan, Data Strategist at Kovai. They discuss the role of artificial intelligence (AI) in transforming technical documentation, Selvaraaju’s multi-step technical writing process, and the software and techniques for improving organic traffic.
Technical Documentation Auditing with Louise MacBean, Senior Technical Writer at Ometria
October 12, 2021 10:00 - 30 minutes - 69.9 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Louise MacBean, Senior Technical Writer at Ometria. They discuss tips on auditing technical documentation, the importance of analysing the end-user, and how to create easy to understand technical guides.
Managing Documentation Workflows with Matthew Buttler, Senior Technical Writer at Signiant
September 29, 2021 10:00 - 21 minutes - 49.3 MBIn this week's episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Matthew Buttler, Senior Technical Writer at Signiant. They discuss the importance of internal communication for document success, how Matthew manages his documentation workflow, and tips on creating effective documentation.
How to Manage Internal Communication and Engage with the Customers with Kate Dolan, the Senior Technical Writer at Spotify
September 15, 2021 10:00 - 16 minutes - 38.9 MBIn this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Kate Dolan, the Senior Technical Writer at Spotify. They discuss the importance of internal communication for document success, building relationships and engaging with the customers, and tips on managing documentation workflow.
Software VS Hardware Technical Documentation with Idan Englander, Technical Writer at Anaconda
September 01, 2021 11:38 - 27 minutes - 62.5 MBIn this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Idan Englander, Technical Writer at Anaconda. They discuss the difference between software and hardware documentation requirements, how to track and analyse client's content success, and how to manage document workflows.
Fundamentals of Creating High-Quality Documentation with Ramesh Aiyyangar, Head of Documentation at Reltio
August 18, 2021 10:00 - 37 minutes - 85.1 MBIn this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Ramesh Aiyyangar, Head of Documentation at Reltio. They discuss key fundamentals of creating high-quality documents, the importance of communication in technical writing, and how customer engagement can derive the innovative solution.
Building a Promising Technical Writing Career with Michael G. Khmelnitsky, Principal Technical Content Developer at Qumulo
August 05, 2021 10:00 - 34 minutes - 80 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Michael G. Khmelnitsky, Principal Technical Content Developer at Qumulo. They discuss Michael’s approach towards technical documentation, innovations in the industry, and tips on building a promising technical documentation career.
The Importance of Consistency in Technical Documentation with Paulo Victor, Senior Lead Technical Writer at Nubank
July 23, 2021 11:00 - 18 minutes - 42 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Paulo Victor, a Senior Lead Technical Writer at Nubank. They discuss the concept of documentation engineering, key pillars of quality documentation, and the changing dynamic of the technical writing world.