Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus

Knowledgebase Ninjas

English - March 23, 2023 21:45 - 13 minutes - 31.3 MB - ★★★★★ - 4 ratings
Management Business documentation knowledgebase technical writing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab

Next Episode: Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage

In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.

If you enjoyed this episode, please -
Subscribe and rate us on Apple PodcastsFollow us on Spotify

For more details, check out our website: www.document360.comKnowledgebase Ninjas is powered by Document360.