Knowledgebase Ninjas
176 episodes - English - Latest episode: 26 days ago - ★★★★★ - 4 ratingsGowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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Episodes
The Importance of Consistency in Technical Documentation With Paulo Victor, Senior Lead Technical Writer at Nubank
July 23, 2021 11:00 - 18 minutes - 42 MBIn this week’s episode of the Knowledgebase Ninja’s Podcast, Gowri Ramkumar is joined by Paulo Victor, a Senior Lead Technical Writer at Nubank. They discuss the concept of documentation engineering, key pillars of quality documentation, and the changing dynamic of the technical writing world.
Thirty-Three Rules of API Documentation with Robert Delwood, the Lead API Documentation Writer at iManage
July 08, 2021 09:00 - 25 minutes - 58.3 MBIn this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Robert Delwood, the Lead API Documentation Writer at iManage. They discuss the 33 rules of API Documentation, the fundamentals of creating API documentation, and challenges in creating high-quality technical documents.
Managing Distributed, Non-Linear Documentation Workflows with Jason Christie, Documentation Team Lead at Shopify
June 24, 2021 10:00 - 27 minutes - 62.6 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jason Christie, Documentation Team Lead at Shopify. They discuss Jason’s experience of working as a documentation team lead at Shopify, how to manage distributed (non-linear) documentation workflows, and how to establish an agile documentation environment.
The Role of Technology in Documentation with Andrii Tserkovnyi, Technical Writer at Spryker Systems
June 10, 2021 09:00 - 18 minutes - 42.7 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Andrii Tserkovnyi, Technical Writer at Spryker Systems. They discuss the significance of documentation in any company’s success, the role of technology in revolutionising technical documentation, and key fundamentals to creating quality documentation.
Agile Technical Documentation Workflow with Hannah Gilberg, Director, User Documentation at Navis
May 27, 2021 10:00 - 21 minutes - 48.6 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Hannah Gilberg, Director, User Documentation at Navis. They discuss Hannah’s agile documentation workflow, how she coaches her team of technical writers and engineers and Hannah’s tech stack to produce high-quality documents.
Three Key Milestones to Achieving High-Quality Documentation with Jamie Roddy, Manager of Technical Communications at Sabre Corporation
May 13, 2021 14:00 - 21 minutes - 49.7 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jamie Roddy, Manager of Technical Communications at Sabre Corporation. They discuss Jamie’s approach of recruiting and training technical writers, three key milestones to achieving high-quality documentation and the significance of agile reporting structure.
Architect the Users' Journey with Steve Bream, Lead Documentation Manager at DataStax
April 29, 2021 10:00 - 24 minutes - 56.4 MBIn this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Steve Bream, Lead Documentation Manager at DataStax. They discuss the architect of users' journey through documentation, the importance of teams’ collaboration and tips on improving documentation process and quality.
API-First & the OAS Approach for Technical Documentation Success with Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce
April 15, 2021 13:00 - 30 minutes - 69.1 MBIn this week’s episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce. They discuss the API-First, and OAS approach for success in documentation, the importance of thinking like a developer as a technical writer and how open sourcing helps in documentation success.
How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen
March 30, 2021 16:00 - 22 minutes - 51.1 MBIn this episode of the Knowledgebase Ninjas Podcast, Gowri Kumar is joined by Patrick Hammond, Project Manager DocOps at Adyen. They discuss the strategies to automate documentation, the importance of observing customer feedback and the key factors to documentation success.
How GitHub Ensures Quality Documentation with Lucie Le Naour, Technical Content Developer at GitHub
March 18, 2021 10:00 - 23 minutes - 54 MBLucie Le Naour, Technical Content Developer at Github, joins us in this episode of Knowledgebase Ninjas Podcast to share her experience of different technical writing work cultures, the difference between technical developers, communicators and translators and how she ensures top quality documentation.
User-Centric Approach for High-Quality Documentation with Claire Bremble, Technical Writer Manager at Dude Solutions
March 04, 2021 10:00 - 16 minutes - 37.1 MBClaire Bremble, Manager Technical Writer at Dude Solutions, joins us in this episode of Knowledgebase Ninjas Podcast to share her user-centric approach towards technical documentation, how she ensures readers acceptance of the document and her tips on improving writing quality.
Role of Editors in Technical Documentation With Mike Pope, Technical Editor at Google
February 18, 2021 11:00 - 27 minutes - 62 MBMike Pope, Technical Editor at Google, joined us in this episode of Knowledgebase Ninjas podcast to share his three-decade-long journey in technical documentation, his transition from a technical writer to a technical editor, and the rising demand and need for dedicated technical editors for documentation industry to replace peer review groups.
The Role of the Editor in Technical Documentation With Mike Pope, Technical Editor at Google
February 18, 2021 10:00 - 27 minutes - 62 MBMike Pope, Technical Editor at Google, joined us in this episode of Knowledgebase Ninjas podcast to share his three-decade-long journey in technical documentation, his transition from a technical writer to a technical editor, and the rising demand and need for dedicated technical editors for the documentation industry to replace peer review groups.
User-Friendly Documentation with Sara Tilly of Infobip
February 11, 2021 10:00 - 21 minutes - 49.2 MBSara Tilly, Lead Technical Writer at Infobip, joins us in this episode of Knowledgebase Ninjas to discuss her journey into technical documentation, the process and workflow she currently operates to create effective, user-friendly documentation and the significance of teams’ playing and collaboration in technical writing.
Documentation Knowledge Management with Patrick Martin, Senior Director of Technical Support at Coveo
February 04, 2021 10:00 - 26 minutes - 60.7 MBPatrick Martin, Senior Director of Technical Support at Coveo, joined us in this episode of Knowledgebase Ninja Podcast to share his approach towards documentation knowledge management, how he defines documents’ feature functionality and the significance of quality article index for quality documentation.
Learning Technical Writing with Nikita Dhulekar, a Business Analyst and Technical Writer at Fluent Commerce
January 21, 2021 11:00 - 24 minutes - 55.8 MBNikita Dhulekar, a Business Analyst/Technical Writer at Fluent Commerce, joined us in this episode of Knowledgebase Ninja Podcast to talk about technical documentation's creative process and how it has evolved over the years, and some tips for delivering top quality documentation.
Technical Writing Guidelines with Anne Tarnoruder of Synopsys
January 07, 2021 14:00 - 14 minutesAnne Tarnoruder, the Senior Technical Writer at Synopsys, joins us in this episode of Knowledgebase Ninjas Podcast to share her transition from software developer to technical writer, key insights into the documentation process management, and her way of developing quality documentation.
Agile Technical Documentation Style Guides with Dr Anu Singh, Technical communicator and speaker of Fiserv
December 22, 2020 10:00 - 22 minutesDr Anu Singh, Technical Communicator and Speaker at Fiserv, joined us in this episode of Knowledgebase Ninjas Podcast to share her agile, iterative approach of technical writing, the importance of technical writers' and designers' collaboration for quality content development and the significance of writing from a user perspective.
The Creative Side of Writing Technical Documentation with Mandy Patterson of Sprout Social
December 16, 2020 11:00 - 24 minutesMandy Patterson, the Senior Technical Writer at Sprout Social, joins us in this episode of Knowledgebase Ninja Podcast to share the creative side of technical communication, how to analyse user personas, and how to create the perfect tone for your document.
How To Create Quality Documentation with Manasi Gandhi of IBM
December 01, 2020 20:00 - 16 minutesManasi Gandhi, a technical writer at IBM, joins us in this episode of the Knowledgebase Ninjas podcast to share about her passion for writing, her documentation process, and the benefits of creating quality documentation.
Explore Documentation Lifecycle with Abrar Syed of Equiniti India
November 30, 2020 19:00 - 10 minutesAbrar Syed, the Senior Technical Writer at Equiniti India, joins us in this episode of Knowledgebase Ninja to share his journey into technical documentation, his writing protocols and inspirations and shares tips and insights for rising talent.
Optimising Technical Writing through Strategic Planning with Rahel Anne Bailie from Content, Seriously Consulting
November 19, 2020 08:00 - 23 minutesRahel Bailie, senior consultant and founder at Content, Seriously Consulting (meetup), joins us in this episode of Knowledgebase Ninja Podcast to share her insights about the strategies in creating content, the crucial requirements that modern content demands, and how strategies help in optimising the content.
Benefits of Open-sourcing Content with Andrew Etter of Amazon Web Services
November 11, 2020 14:00 - 19 minutesAndrew Etter, the Senior Technical Writer at Amazon Web Services, joins us to share his journey in the field of technical writing, his documentation process at Amazon Web Services and how it is necessary to make the content accessible to users.
Unifying the technical documentation with Sandhana S of IBM
November 04, 2020 17:00 - 23 minutesSadhana S, Senior Information Developer at IBM, joins us in this episode of Knowledgebase Ninja’s to share her journey into technical documentation, her expertise in various workflows at IBM and key considerations for creating high quality documentation.
Unifying the technical documentation with Sadhana S of IBM
November 04, 2020 17:00 - 23 minutesSadhana S, Senior Information Developer at IBM, joins us in this episode of Knowledgebase Ninja’s to share her journey into technical documentation, her expertise in various workflows at IBM and key considerations for creating high quality documentation.
Importance Of Formatting And Presentation In Technical Writing with Gururag Kalanidhi of Freshworks
October 27, 2020 11:00 - 13 minutesGururag Kalanidhi, Technical writer at Freshworks, joins us to share his journey into technical writing, the significance of formatting and presentation in the documentation and how keeping content simple, direct and precise is the key to success in the world of technical documentation.
Keeping Documentation Simple and Readable with Aditi Khanchandani of Cognizant
October 21, 2020 10:00 - 10 minutesAditi Khanchandani, a technical writer, joined us in the episode of Knowledgeable Ninja to share her journey as a technical writer, her key factors in creating a successful document and the role technology play in the technical documentation.
Innovating In Technical Writing with Marco Cacciacarro from Blackberry
October 07, 2020 14:00 - 22 minutesMarco Cacciacarro, Technical Writer and Tools Specialist of Blackberry join us in the episode of Knowledgebase Ninjas to share tips on optimising documentation, how innovative writing can be more efficient and the future of technical writing.
Collaborative Technical Documentation & Technological Innovations with Preeti Savanur of OpenText
September 30, 2020 11:00 - 30 minutesPreeti Savanur, Principal Technical Writer of OpenText, joins us to share her journey into technical documentation, unique interactive content management process, and views on the effectiveness of technological innovations to ensure the success of a product.
Focusing on the User-Centric Documentation with Sreya Dutta of Clover Network - A Fiserv Company
September 23, 2020 10:00 - 24 minutesSreya Dutta, Technical Writer, Developer Documentation at Clover Network - A Fisery Company, joins us in this episode of Knowledgebase Ninja to share her experience on the importance of technical content, the transformation of documentation, and essential factors in creating winning documents.
Treating Documentation As A Product And Collaborative Effort with Emily Mayeski of CyberCube
September 15, 2020 11:00 - 17 minutesEmily Mayeski, technical writer of CyberCube, joins us to share her journey into technical writing, her cross-collaborative documentation process and how she treats documentation as a product for best results.
Career Trajectories For Technical Writer's with Jordan Stanchev of SAP Labs
September 09, 2020 10:00 - 29 minutesJordan Stanchev, User Assistance Development Architect at SAP Labs, joins us in this episode of Knowledgebase Ninja to share his journey as a technical writer, his documentation process and his insight on the possible career trajectories for aspiring technical writers.
Technical Writing and User-Friendly Documentation with Arshabhi Rai of Solace
September 02, 2020 11:00 - 16 minutesArshabhi Rai, Technical Writer at Solace, joins us to share details of his career in technical documentation and content development, his views on user-focused documentation, and his advice to teens who want to pursue a career in writing and documentation.
Being A Startup’s Sole Technical Writer with Sarah Day of LaunchDarkly
August 26, 2020 10:00 - 13 minutesSarah Day, Senior Technical Writer at LaunchDarkly joins us on the Knowledgebase Ninjas podcast to talk about her journey into technical documentation, as well as her documentation processes and her responsibilities as a sole technical writer in a startup.
Optimizing The Documentation Process with Raghuram Pandurangan of Causeway Technologies
August 19, 2020 11:00 - 17 minutesRaghuram Pandurangan, Documentation Chapter Lead at Causeway Technologies joins us to discuss how he got into the documentation process, the factors in creating documentation, and the importance of keeping up to date with the industry as a technical writer.
UX Writing & Technical Documentation in Digital Space with David Connis of Skuid
August 11, 2020 10:00 - 24 minutesDavid Connis, UX/Technical writer at Skuid joins us to discuss how he got into technical and later UX writing, factors to consider during documentation and the process of user-centric practices for quality documentation.
The Important Factors in Documentation with Rick Teplitz of Imperva
August 05, 2020 14:00 - 22 minutesRick Teplitz, Documentation and Project Manager at Imperva joins us to discuss how he got into the documentation, how setting up a strong relationship base with your customers is an important factor in business and the single best piece of advice he has received.
"Essential Qualities of a Technical Writer" with Ellis Pratt of Cherryleaf
July 29, 2020 10:00 - 21 minutes - 51 MBEllis Pratt, Director of Cherryleaf joins us to discuss his journey in the documentation, reveals must-have -qualities that complement a technical writer, and the ultimate goal of good documentation.
Essential Qualities of a Technical Writer with Ellis Pratt of Cherryleaf
July 29, 2020 10:00 - 21 minutesEllis Pratt, Director of Cherryleaf joins us to discuss his journey in the documentation, reveals must-have -qualities that complement a technical writer, and the ultimate goal of good documentation.
Knowing Your Documentation Audience with Naomi Papoushado of Gong.io
July 22, 2020 09:00 - 19 minutesNaomi Papoushado, director of product content strategy management and UX writer at Gong.io joins us to discuss her experience as a technical and UX writer, shares how focusing on your audience can yield amazing results and the future of technical writing.
"Knowing Your Documentation Audience" with Naomi Papoushado of Gong.io
July 22, 2020 09:00 - 19 minutes - 46.6 MBNaomi Papoushado, director of product content strategy management and UX writer at Gong.io joins us to discuss her experience as a technical and UX writer, shares how focusing on your audience can yield amazing results and the future of technical writing.
Business Value Of Tech Documentation with Sarah O’Keefe of Scriptorium Publishing
July 15, 2020 09:00 - 15 minutesSarah O Keefe, founder, and CEO of Scriptorium Publishing joins us to share her journey into technical documentation, her best-in-class documentation process, and tips on how to develop efficient documentation that minimizes product returns.
"Adding business value to technical documentation" with Sarah O’Keefe of Scriptorium Publishing
July 15, 2020 09:00 - 15 minutes - 35.7 MBSarah O Keefe, founder, and CEO of Scriptorium Publishing joins us to share her journey into technical documentation, her best-in-class documentation process, and tips on how to develop efficient documentation that minimizes product returns.
"Business Value Of Tech Documentation" with Sarah O’Keefe of Scriptorium Publishing
July 15, 2020 09:00 - 15 minutes - 36.6 MBSarah O Keefe, founder, and CEO of Scriptorium Publishing joins us to share her journey into technical documentation, her best-in-class documentation process, and tips on how to develop efficient documentation that minimizes product returns.
Interconnectivity & Great Documentation with Merlin Carter of Project A
July 08, 2020 09:00 - 20 minutesMerlin Carter, a Senior Content Writer at Project A, joins us to talk about his roundabout trajectory into documentation, his agile documentation process, and how connectivity with other departments is key.
"Interconnectivity & Great Documentation" with Merlin Carter of Project A
July 08, 2020 09:00 - 20 minutes - 46.8 MBMerlin Carter, a Senior Content Writer at Project A, joins us to talk about his roundabout trajectory into documentation, his agile documentation process, and how connectivity with other departments is key.
"Influential Documentation" with Tanja Lorber of Stegmann System
July 01, 2020 09:00 - 18 minutes - 43.1 MBTanja Lorber, the Senior Technical Editor at Stegmann System joins us to talk about her rapid love for documentation, how the Scrum framework is their go-to documentation process and how learning from others is the best way to grow.
Influential Documentation with Tanja Lorber of Stegmann System
July 01, 2020 09:00 - 18 minutesTanja Lorber, the Senior Technical Editor at Stegmann System joins us to talk about her rapid love for documentation, how the Scrum framework is their go-to documentation process and how learning from others is the best way to grow.
"Find Your Tribe Then Make A Difference" with Jack Molisani of ProSpring Technical Staffing
June 24, 2020 09:00 - 15 minutes - 37.2 MBJack Molisani, President of ProSpring Technical Staffing joins us to discuss his journey into the documentation. He shares their documentation processes both in ProSpring and Lavacon, learn how marketing and documentation compliment each other.
Find Your Tribe Then Make A Difference with Jack Molisani of ProSpring Technical Staffing
June 24, 2020 09:00 - 15 minutesJack Molisani, President of ProSpring Technical Staffing joins us to discuss his journey into the documentation. He shares their documentation processes both in ProSpring and Lavacon, learn how marketing and documentation compliment each other.