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Know who you're writing for with Karissa Van Baulen, Support Specialist of Hotjar
Knowledgebase Ninjas
English - March 27, 2020 10:00 - 30 minutes - ★★★★★ - 4 ratingsManagement Business documentation knowledgebase technical writing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: "Never Stop Learning" With Colum McAndrew of Mimecast
Next Episode: "Jokes In Help Docs?" With Allan Duquette of Proposify
Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".
Full show notes here: https://document360.io/blog/user-documentation-with-karissa-van-baulen-support-specialist-of-hotjar/
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