"Know who you're writing for" with Karissa Van Baulen, Support Specialist of Hotjar

Knowledgebase Ninjas

English - March 27, 2020 10:00 - 30 minutes - 71.6 MB - ★★★★★ - 4 ratings
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Previous Episode: "Never Stop Learning" With Colum McAndrew of Mimecast

Next Episode: "Jokes In Help Docs?" With Allan Duquette of Proposify

Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".

Full show notes here: https://document360.io/blog/user-documentation-with-karissa-van-baulen-support-specialist-of-hotjar/